CURRICULUM VITAE

Mr.Mirtunjay Kumar

PERMANENT ADDRESS:- Present Address: :- S/o: - Late Rajniti yadav, C/O Kanak New Tradersvill:- Mathurapur (Nurjamapur), 50-Tinkune Marg,KuleshworP .S:- Ballia Post: - Lakhaminiya, Dist: - Begusarai, Awas Chhetra,POBox-10054,Kathmadu,NepalSTATE:-BIHAR,Pin :- 851211.

E-mail ID: - mirtunjaysraaz@gmail.com,mirtunjaykumar@hotmail.com

Mobile : (+977) 9813798492 (Nepal)

Career Objective

To work in a challenging environment where I can develop myself with the opportunity provided by the organization and become a

strong supporting person for the organization, to participate in Management decision policies and in the growth of the organization.

Company Name : Prem Heena Pvt.Ltd.Location : NEPAL, KATHMANDUDesignation : Sales Admin Duration : Nov-14 To Till

CTC : 300000/-ICAs Sales & Admin Coordinator

 Responsible for all sales product wise data ,  Responsible for all primary and secondary sales Update daily working report(DWR), Order Processing - In charge of the local NEPAL customers order processing. AR Management - Coordinate with Sales for customer’s payment. Inventory Management To prepare the necessary documents for Purchase order, sales order. Liasioning With SS(Super Stockiest)And Distributor For primary and secondary sales Make data Of SS (Super Stockiest). Make Monthly Sale Primary, and secondary. To check if there is any price discrepancy with purchase orders received from customers Against price list quotation before customers issuing of invoices. To up-date customers price list. To prepare and release Invoices, Packing List, Credit Notes, Debit Notes, with authorized. Make data to respected area sale employs .wise, summary and product wise sale. To liaise with converting department and warehouse to ensure that all material are slit and To liaise with forwarder for schedule and shipment. To email all shipping information in coordination with sales staff to customer on Make trend monthly and yearly data To communicate between vendors, Lintec Group, and customers, ensuring that all orders. Are

processed and delivered in accordance to their requirements and within customers To assist in payment to suppliers and group companies for the purchased material. To prepare courier documentation for samples, documents to customers. To consolidate and sort monthly invoices on rotation basis to accounts department. To ensure neat and tidy filing for all documents at all times for easy reference. To check with supervisors for unsure things before you answer to customers or suppliers. Support monthly sales report with staff. Look after TA/DA of sales force

W O R K E X P E R I E N C EW O R K E X P E R I E N C E : Till Working

W O R K E X P E R I E N C EW O R K E X P E R I E N C E : 1 year

Company Name : KALAWATI ENTERPRISES L.T.D (Channel Partner of P&G)Location : BIHAR (Muzaffarpur HUB)BRANCH : Betiah, Chapra, Siwan, Samastipur, Sitamadhi, Darbhanga, Muzaffarpur, Gopalganj, Motihari, Madhubani Designation : HUB SYSTEM ADMIN (IT)CTC : 2, 14164/-

As HUB SYSTEM ADMIN:-

Install, configure and maintain hardware and operating systems software Identify hardware and software problems and recommend solutions Identify service related issues and recommend solutions Maintain current and correct documentation SQL installation and configuration. Online query resolve on TV (Team Viewer), NetMeeting and Remote connection. Visual studio installation and configuration. Windows XP and win7 installation Configure & troubleshooting IIS Configure & troubleshooting Backup & restore & recovery Scan computers for security vulnerabilities using available technical tools Detect misuse and violations Install and maintain anti-virus software Remove unneeded services and software Maintain adequate system logs and backups Communicate with employees and partners before and during security incidents Assist in the evaluation of potential equipment, components and software Assist in developing effective processes and procedures Document and understand the local technical environment And all site data take and make summary sale, collection.

Company Name : BHART INFRATEL.LTD

Location : BIHAR (BIHAR (Muzaffarpur) Designation : ZONAL MIS Duration : Oct 2012 TO Oct 2013.

As Zonal MIS:- Responsible for all Operational and Maintenance related offline/online data Responsible for all assets data DIESEL RECO and LOG CARD DATA ONLINE EB BILL DATA UPLOADATION DAILY RCA UPTIME DATA DAILY INFRA COMPLAIN DATA ZONAL IMPRES MONEY DATA PREVENTIVE MAINTENANCE DATA OF ALL ASSETS O&M TRACKER PPT OF CLUSTER AND ZONAL REVIEW DATA LIASIONING WITH BIHAR ELECTRICITY BOARD PERSONAL FOR BILL UPDATE TECHNICIAN & GUARD ATTENDENCE DATA INSURE ALL DATA MUST BE ACCURATE AND ON TIME. AND IN SPECIFIED FORMAT All O&M DATA MAKE TIME TO TIME.

W O R K E X P E R I E N C EW O R K E X P E R I E N C E : 1 year

W O R K E x pW O R K E x p : 3 YEARS

1. QRC (NCPR|VAS) (Aircel Corporate Office).

Role: QRC|VAS |NCPR AND MIS, AND CCE (Aircel Corporate Office)

Responsibilities:

Giving proper training to CCE and maintaining NOCR Tagging. Responsible for prompt closures of all Service Requests and Complaints within SLA in coordination

with team located in different circle. Maintaining MIS for daily VAS Activation & root cause analysis. MIS Generation Generation of Daily agents productivity report, Generation of Hourly report, Generation of Repeat calls report, Generation of Daily productivity report, Generation of Quality reports on weekly and monthly basic. Generation of monthly report of Age on Network. SIM Replacement and OTA Updating 1 Year Experience as CCE of Inbound (121/198) /DHL (299)/APP (1233) /AND POSTPAID

Process in Aircel Call Center..

Professional Qualification

Post Graduate Diploma in Computer Application (P.G.D.C.A.) Having good knowledge of MS-Word, MS-Excel, MS-Power Point, MS-Access, SQL Server, HTML

Internet Technical

Platform:- Windows 98, ME, XP, 2000, 2003,2007,2008 Hardware: - Assembling, installation and configuration of all peripheral devices

Modem, VGA card, Soundcards , printer, and others

Educational Qualification

B.Sc (IT) NIIT Boring Road Patna 2012. I.Sc from BSEB Patna in the year 2008. Matriculation from BSEB in the year 2005.

Personal Details

Name :- Mirtunjay kumar Date of Birth :- 03.03.1990 Language Known :- English & Hindi Nationality :- Indian. Sex :- Male

Date: ________________ Place:-________________

Signature:-Mirtunjay Kumar