Chelsea L. Giles 757 Merwin Road, New Kensington, PA 15068 724-980-0400, [email protected] ____________________________________________________________________________________ Summary of Qualifications Ambitious health enthusiast, with a reliable track record of improving overall operational efficiencies while increasing quality of work. A keen eye for detail while maintaining focus on sales goals, in a fast paced environment. Promotes honesty, communication, and excellent customer service skills to lead team members to make the world healthier one life at a time. Professional Experience Customer Service - Shift supervisor at Starbucks processing 65 transactions per half hour while maintaining customer satisfaction - Concierge for 170 patients at HealthSouth in regards to dietary and clinical nutrition concerns - Oversee cafeteria operations at HealthSouth for 300 hospital employees and visitors daily - Advocate for patients at West Haven Manor, frequently communicating nutritional needs of 200 patients Management/ Finances - Manage 2-10 employees per shift at Starbucks to ensure superior customer satisfaction - Manage 2-3 Adagio dietetic interns per month to ensure compliance with internship requirements - Complete meal plans for 170 HealthSouth patients in compliance with patient and physician recommendations - Manage 15 kitchen staff members at HealthSouth to ensure timely, nutritionally appropriate meals - Oversee employee café at HealthSouth managing 3 staff members to ensure complete customer satisfaction - Complete deposits and create change order to maintain par levels in registers and safe at Starbucks - Manage cash drawers at HealthSouth and HealthSouth of Pittsburgh Efficiency/Organization - Label pastry carts for faster delivery time at Starbucks increasing peak transactions from 48 to 65 per half hour - Rewrite employee job description to efficiently complete tasks at HealthSouth reducing staffing hours from 560 hours per week to 448 hours, while maintain quality of service - Establish a new routine for menu concierge at HealthSouth reducing job time from 10 hours to 5 hours per day - Created an organized nutrition database at West Haven to complete all patient assessments, care plans, and MDS for 200 patients. In 5 months brought all information up to date that was previously 4 months behind. Employment History STARBUCKS Shift Supervisor, 2014-Present SODEXO Patient Service Manager, 2011-2014 WEST HAVEN MANOR Assistant Foodservice/Nutrition Director July 2011-December 2011 HEALTHSOUTH Dietary Aide, Jan. 2011-July 2011 Education ARIZONA STATE UNIVERSITY Bachelors in Healthy Lifestyles Coaching March 2016 WESTMORELAND COMMUNITY COLLEGE Associate in Nutritional Services Management May 2011, High Honors ____________________________________ Certifications ANFP Certified Dietary Manager, 2011- Present AMERICAN COUNCIL ON EXERCISE Personal Fitness Trainer, 2012 – Present

Resume

Download PDF Report

Upload
chelsea-giles
View
44
Download
0

Embed Size (px)

Citation preview

Chelsea L. Giles 757 Merwin Road, New Kensington, PA 15068

724-980-0400, [email protected]

____________________________________________________________________________________ Summary of Qualifications

Ambitious health enthusiast, with a reliable track record of improving overall operational efficiencies

while increasing quality of work. A keen eye for detail while maintaining focus on sales goals, in a fast paced

environment. Promotes honesty, communication, and excellent customer service skills to lead team members to

make the world healthier one life at a time.

Professional Experience

Customer Service

- Shift supervisor at Starbucks processing 65 transactions per half hour while maintaining customer satisfaction

- Concierge for 170 patients at HealthSouth in regards to dietary and clinical nutrition concerns

- Oversee cafeteria operations at HealthSouth for 300 hospital employees and visitors daily

- Advocate for patients at West Haven Manor, frequently communicating nutritional needs of 200 patients

Management/ Finances

- Manage 2-10 employees per shift at Starbucks to ensure superior customer satisfaction

- Manage 2-3 Adagio dietetic interns per month to ensure compliance with internship requirements

- Complete meal plans for 170 HealthSouth patients in compliance with patient and physician recommendations

- Manage 15 kitchen staff members at HealthSouth to ensure timely, nutritionally appropriate meals

- Oversee employee café at HealthSouth managing 3 staff members to ensure complete customer satisfaction

- Complete deposits and create change order to maintain par levels in registers and safe at Starbucks

- Manage cash drawers at HealthSouth and HealthSouth of Pittsburgh

Efficiency/Organization

- Label pastry carts for faster delivery time at Starbucks increasing peak transactions from 48 to 65 per half hour

- Rewrite employee job description to efficiently complete tasks at HealthSouth reducing staffing hours from 560

hours per week to 448 hours, while maintain quality of service

- Establish a new routine for menu concierge at HealthSouth reducing job time from 10 hours to 5 hours per day

- Created an organized nutrition database at West Haven to complete all patient assessments, care plans, and

MDS for 200 patients. In 5 months brought all information up to date that was previously 4 months behind.

Employment History

STARBUCKS Shift Supervisor, 2014-Present SODEXO Patient Service Manager, 2011-2014 WEST HAVEN MANOR Assistant Foodservice/Nutrition Director July 2011-December 2011 HEALTHSOUTH Dietary Aide, Jan. 2011-July 2011

Education

ARIZONA STATE UNIVERSITY Bachelors in Healthy Lifestyles Coaching March 2016 WESTMORELAND COMMUNITY COLLEGE Associate in Nutritional Services Management May 2011, High Honors

____________________________________Certifications

ANFP Certified Dietary Manager, 2011- Present AMERICAN COUNCIL ON EXERCISE Personal Fitness Trainer, 2012 – Present