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Nicole Ramos Tellez(619) 250 – 1677
[email protected] College Nine Rd. #732, Santa Cruz, CA, 95064
P R O F E S S I O N A L P R O F I L E :
Excellent Customer Service skills including experience in Sales, Administrative work, Cashiering, and Customer Service.
Career Objective: Seeking an opportunity with a company that will allow me to utilize my professional customer service skills while gaining career growth. I am very interested in working in a team environment, assisting clients, and gaining additional knowledge and skills. My major strengths are; excellent customer service skills, problem resolution skills, excellent communication skills, and dependability.
QUALIFICATIONS/SKILLS
Reads, and speaks, and writes in Spanish
Excellent Customer Service Support Skills
Sales Associate Cash handling and credit card
transaction experience
Great Team Player Attributes Organized, Analytical, and a Self-
starter PC SOFTWARE (Windows 7, Windows
8, Windows 10) Excellent Java Processing skills
APPLE SOFTWARE (Mac OS X, Adobe Photoshop CS4, iMovie, iPhoto, iTunes, Safari, Firefox, Garage Band, Front Row).
Proficient in Microsoft PowerPoint, Microsoft Excel, and Microsoft Word
EDUCATION & SKILLS
Currently attending UC Santa Cruz (Expected Graduation Date June 2018) o Overall GPA – 3.43o Accounting GPA – 3.33
Graduate of Patrick Henry High School, San Diego, CA. 2014 Recurring participant of the Junior Model United Nations Volunteer at the Joan Kroc Ice Center in San Diego Volunteer at the 2012 Presidential Election and municipal election polls
RELEVANT COURSEWORK
Economics of Accounting I & II Managerial Cost Accounting Corporate Tax Factors Income Tax Factors Auditing Attestation
PROFESSIONAL EXPERIENCE
Transportation and Parking Vanpool Office Intern April 2016 – Present Maintained keen communication with Vanpool riders and drivers, both in English and Spanish Assisted with performing payroll deduction audits and detail oriented reports Entered customer specific needs into the appropriate databases
Cowell Dining Hall – Santa Cruz, CA. November 2015- April 2016Multiple Department Worker Responsible for working as both an individual and as a team member by following operating procedures. Responsible for making connections with customers and meeting the customer's needs in multiple departments. Kept work areas professional for customer satisfaction Developed time management skills
Urban Wave- San Diego, CA. May 2014-September 2014Sales Associate Performed special orders upon customer and management request. Processed payment transactions utilizing excellent data entry skills into computers and cash registers. Successfully met aggressive sales goals on a daily basis. Answered phones to assist customers and peers
