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Jason Bridges5823 Up A Way Dr. Fredericksburg Virginia 22407Home: 540-786-7343- Cell: 540-379-7748 – [email protected]
Experience
Computer AnalystJuly 2015 to CurrentGeoNorth (Tatitlek) – Dahlgren, VA
Create user accounts within Active Directory, apply group memberships, and mapping to associated network drives.
Install any of the following operating systems: Windows Workstation 7 and 8. Troubleshoot system and user problems. Perform system maintenance on both hardware and software; patch, evaluate, test and integrate hardware
and software upgrades. Perform system scan to ensure compliance with DoD IA policies and requirements. Document all work performed on current and new systems by describing all relevant factors. Work with DoD Information Assurance (IA) policies and tools, such as ACAS, DISA STIGs, etc. Install and troubleshoot desktop applications. Knowledge of and understanding of basic networking like DHCP, DNS, TCP/IP, installing IP addresses,
Active Directory and User Profiles
Objective
I am an experienced IT professional who is looking to obtain a position as a team-player in a people-oriented organization where I can maximize my experience, and expand my skillset in a challenging environment. I am hard working and confident that I will contribute greatly to your company.
Qualifications
Active Secret Clearance Security+ CE Certified System Administration Service Desk Microsoft Exchange 2010 Large-scale systems Networked Applications Active Directory Windows 7/8 Operating Systems Incident/Ticketing Tracking Systems Microsoft Office Suite 2007/2010/2013 Strong Communication Skills
Systems AdministratorJune 2013 to July 2015A-T Solutions (now PAE) - Fredericksburg, VA
• Provided exceptional IT support for over 1200 global employees and customers in which 63 percent of requests received in 2014 were resolved within first hour of receipt.
• Effectively managed IT inventory program of over 700 technology assets;• Developed company-wide computer system refresh program which resulted in 17 percent reduction of
company procured systems• Completed system build-outs in accordance with established baselines;• Responsible for monthly processing of Dell computer leasing invoices• Installed, maintained, and monitored antivirus software using SCCM and Malwarebytes.• Create/Maintain user accounts in Active Directory• Troubleshoot mobile device issues (Android, Blackberry, and iOS)• Set up, tested and configured desktops, laptops and printers.• Coordinated hardware and software repair processes with outside vendors.• Resolved technical issues for clients in person, on the phone and through e-mail.• Developed employee training aids, materials and procedures; Conducted new hire orientations on
company technology processes and procedures• Troubleshot technical issues and resolved problems accurately and efficiently.• Performed diagnostic tests and repaired malfunctioning hardware and software. Diagnosed, installed,
configured and repaired computer systems and software.• IT Dept. was recognized as 2013 Team of the Year and Finalist for 2014 Team of the Year
Systems TechnicianJanuary 2006 to June 2013GEICO - Washington, DC
• Provided associate support for file servers and databases, system anomalies, Exchange accounts and directories.
• Support a wide variety of different platforms, operating systems, applications and desktop configurations.
• Served as a first point of contact for troubleshooting hardware/software issues, office equipment, VPN/SSL using Juniper Junos Pulse and Nortel Contivity Client, remote desktop connections, as well as Windows and MS Office applications.
• Support password management issues for all associates, as well as track, manage and resolve Help Desk tickets using BMC Remedy.
• Participated in interdepartmental projects, working with our Internet Business Unit, Multiline Systems initiative, and Systems Security.
Education
Bachelors of Science Degree: Computer Information Systems – Information Systems Security, Expected Completion: 2016DeVry University
High School Diploma: June, 2000Shawnee High School - Shawnee, OK, US
References
James Jacobs, CISSP• Senior Network Engineer @ A-T Solutions, Inc.• Office: (540) 219-5430• Email: [email protected]
Kwambe Henderson, CISSP• Senior Systems Engineer@ A-T Solutions, Inc.• Office: (540) 220-5602• Email: [email protected]
Deronte Scott• Systems Engineer @ NES Associates• Office: (703) 987-0620• Email: [email protected]
