Emily ThorpeContact Information28 Michigan Street – Winchester NH 03470603-392-2003 Home603-209-4623 Cellemily_thorpe@hotmail.com

Career ObjectivesTo secure a position that will enable me to use my strong organizational skills, educational background and my ability to work well with both internal and external customers while achieving and growing a lasting relationship in the field of finance.

Key Skills State of New Hampshire Notary Public, Commission expires 2017 Tax Preparation Specialist – Liberty Tax 2008 and 2009 ACA International, Certified Professional Collection Specialist 2011 Proficient: Excel, Microsoft Word, SAP, Oracle, Getpaid, JD Edwards, PeopleSoft, Microsoft Office Suite,

Microsoft Excel, Powerpoint, Access, NICE Critical thinking, negotiation and analytical skills, financial acumen, interpersonal skills, excellent oral and

written communication skills, strong attention to detail an ability to work effectively with others , an ability to work well with, and motivate, colleagues of varying responsibilities in the organization , an ability to maintain effective working relationships ,an ability to work in a team on diverse assignments ,a record of collaborative and productive relationships with diverse constituencies, high commitment to teamwork and diversity, an ability to analyze solutions and provide alternative solutions, leadership skills, an understanding of continuous improvement process, the ability and motivation to develop knowledge and skills in light of expanding job responsibilities

Education2007 to 2009 Bachelors of Science in Business/Accounting

University of Phoenix, 20092005 to 2007 Associates of the Arts of Accounting

University of Phoenix, 20071993 to 1997 Wilton-Lyndeboro Co-op High School

Wilton, NH

Work ExperienceLiberty MutualReceivables Analyst July 2012 to Present

Providing superior customer service to internal and external customers in a sensitive and professional manner

Resolve billing and collection questions and disputes by analyzing financial information and working with internal departments and external agents to resolve premium booking discrepancies and negotiating credit extensions

Reconciles balance to reflect activity such as earned premium, loss expenses, vendor changes or rating adjustments including loss sensitive plans, bank statements and retrospective rating adjustments

Recommend changes in procedures as needed to increase productivity and identify opportunities for improvement of customer service, cash flow and business processes

Problem resolution with internal and external customers using key facts, providing alternatives and solutions to customers via pay plans or dispute resolution

Top ten award, 2012

Liberty MutualSr. Financial Ops Rep July 2009 to July 2012

Research and resolve issues and discrepancies on audits and policy periods and take corrective action to amend balance for payment

Negotiate with debtors for payment plans, settlements or payment in full Skip tracing accounts using multiple resources Provide customer service and act as a liaison between internal and external customers and departments

DMX MusicCredit Coordinator December 2007 to July 2009

Responsible for 8 states with 1000’s of accounts both small companies and Premiere companies such as Liz Claiborne, Stop & Shop etc.

Posting Cash, EFT’s and ACH transactions and reconciling general ledger daily Credit check customers with D&B and determine credit worthiness including account review

and analysis Bad debt write offs; handling customer services issues

Kidde-FenwalCredit and Collections, A/R Specialist January 2007 to December 2007

Responsible for the Monthly A/R close and month end reporting – assist in audit preparation Set up and maintain customer files and storage of permanent data Responsible for integration of new division including but not limited to : process improvement,

department best practices, procedure implementation Posting Cash, EFT’s and ACH transactions and reconciling general ledger daily Bad debt write offs Assist in the development and training of departments within the division and new hires

Staples, Inc.Credit Analyst September 2005 to December 2006

Handling customer services issues such as issuing credits, providing proof of delivery information etc.

Analyzing customer accounts and working with the customer to make sure account is properly set up and optimizing DSO and reducing bad debt write offs

Communications of aging reports with senior management and sales force. Monthly reporting to senior management regarding the top accounts within my portfolio On committee for Process Excellence to improve the department and changes within the

company

Cambridge Valve & Fitting, Inc. March 2001 to September 2005Accounts Receivable/Collections Coordinator

Handled all receivables and posting of cash. Dealt with all the associated issues Handled all credit card approvals and batch-outs at the end of the day/month.

Bad debt write-offs Bill processing including tabulating freight and tax charges. Handled all the cash posting of EFT transactions, Sales: including customer service calls, taking orders and handling all associated issues.

Support/Distribution of Month End Reporting