LYNN GAGNON 905-985-8586 55 Pettet Drive, Port Perry, ON L9L 1B4 [email protected] SKILLS AND EXPERIENCE Plan, conduct and monitor testing and inspection of production to specifications outlined and ensure finished product quality Analyze statistical data to monitor quality performance and reduce nonconforming occurrences Recommend and monitor corrective and preventive actions Verify production meets specifications and requirements, during manufacturing production runs by validating lot samples Collect and compile statistical quality data Interpret and implement quality assurance standards Over 10 years combined experience in customer service, sales and office administration Proficient in MS Office, word processing, spreadsheets, databases, presentations, in-house computer programs, Internet, and E-mail Prepare and proof-read correspondence, documents, memos and promotional material operation CUSTOMER RELATIONS/SALES Maintain professionalism and confidentiality when resolving customer/patient inquiries Effectively assess client situation and service requirements in a professional and timely manner Manage telecommunication systems and record or relay information accurately and promptly Professional telephone manner; front reception; schedule appointments FINANCIAL/DATA ENTRY Knowledge of general accounting procedures and medical billing Manage accounts payable and accounts receivable Reconciliation of debt and negotiable items Responsible for handling cash, debit, and credit card transactions Achieve sales targets, merchandising, pricing, inventory, thematic displays EDUCATION & TRAINING DURHAM COLLEGE Medical Office Administration Certificate 2007-2009 Human Services Counselor 1998-1999 Law & Security Diploma 1990-1992

RESUME

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LYNN GAGNON 905-985-8586

55 Pettet Drive, Port Perry, ON L9L 1B4 [email protected] SKILLS AND EXPERIENCE

Plan, conduct and monitor testing and inspection of production to specifications

outlined and ensure finished product quality Analyze statistical data to monitor quality performance and reduce

nonconforming occurrences Recommend and monitor corrective and preventive actions Verify production meets specifications and requirements, during manufacturing

production runs by validating lot samples Collect and compile statistical quality data

Interpret and implement quality assurance standards

Over 10 years combined experience in customer service, sales and office administration

Proficient in MS Office, word processing, spreadsheets, databases, presentations, in-house computer programs, Internet, and E-mail

Prepare and proof-read correspondence, documents, memos and promotional material operation

CUSTOMER RELATIONS/SALES

Maintain professionalism and confidentiality when resolving customer/patient inquiries

Effectively assess client situation and service requirements in a professional and timely manner

Manage telecommunication systems and record or relay information accurately and promptly

Professional telephone manner; front reception; schedule appointments

FINANCIAL/DATA ENTRY

Knowledge of general accounting procedures and medical billing Manage accounts payable and accounts receivable Reconciliation of debt and negotiable items Responsible for handling cash, debit, and credit card transactions

Achieve sales targets, merchandising, pricing, inventory, thematic displays

EDUCATION & TRAINING

DURHAM COLLEGE

Medical Office Administration Certificate 2007-2009 Human Services Counselor 1998-1999 Law & Security Diploma 1990-1992

mailto:[email protected]

LYNN GAGNON 905-985-8586

55 Pettet Drive, Port Perry, ON L9L 1B4 [email protected]

WORK EXPERIENCE

HB White Canada Sept 2015-Current Quality Control Technician Tpsom School of Music 2012-2013 Administrative Assistant Port Perry, ON Ohh La La Lingerie 2009- 2013 Sales Associate Port Perry, ON Durham Heavy Equipment 2008-2010 Administrative Assistant Port Perry, ON Scugog Communications Group 2007-2008 Sales Associate Port Perry, ON Lakeridge Health 2004 Health Records Uxbridge, ON

VOLUNTEER EXPERIENCE

S.A Cawker Public School Volunteer Teacher’s Assistant 2004-2006 Port Perry, ON Reading Program Bogoso School of Mines Volunteer Resource Coordinator 2004-2005 Ghana, West Africa Education Program

References Available Upon Request

mailto:[email protected]