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CHRIS WONG

cwong2@its.jnj.com

4166 Dawnridge Rd. E. Jacksonville, FL. 32277 904-745-7858

OBJECTIVE:

To pursue a management career that will challenge my potential and allow me to enhance/apply my business

knowledge, quality knowledge, information systems knowledge, and professional skill set.

EDUCATION:

B.S., Computer and Information Sciences,

University of North Florida, December 1994.

GPA: 3.66/4.0

Graduated Magna Cum Laude

WORK HISTORY:

3/05 - present

Vistakon (Johnson & Johnson Vision Care), Jacksonville, Florida

QA/IT Project Manager

Responsible for project management and maintenance of quality validated applications on the Vision Care Integrated

Business Enterprise System (VIBES). Maintained and supported quality applications developed in VIBES

including: Nonconformance, Investigation, and Corrective and Preventive Action (CAPA), Complaint Handling

System (CHS), Global Change Control (GCC), Global Application Change Control (GACC), Global Regulatory

Affairs Tracking System (GRATS), and SAP Change Management (ERP change control). Worked with business

groups to gather detailed requirements to design, implement, maintain, and enhance VIBES applications. Utilized

agile development techniques to demonstrate and refine requirements with business partners in sandbox

environment. Utilized in-depth database understanding of EtQ Reliance table usage and relationships to introduce

new application functionality, resolve issues, and work with Cognos team to build/enhance business reports.

Applied EtQ Reliance Engine (configuration) and Designer changes to validated development, QA, and production

environments (via direct and promoted changes). These changes are managed through the VIBES Change Control

(VCC) application. Additionally, maintained VIBES application documents as “living” documents - which are

continually revised to reflect the current (production) system configurations of all validated quality applications

(within VIBES).

Implemented and maintained the Global Change Control (GCC) application - a company-wide manufacturing change

control system utilized for changes to validated manufacturing lines, computer systems, and product cartoners at

global manufacturing facilities. Applied 2-3 major application revisions per year - to integrate user-requested

feedback and business requirement changes. Responsible for global alignment of system changes to the application.

Implemented EtQ Reliance Electronic Validation (eValidator) application to allow for the automated execution of

validation test scripts for VIBES applications.

Created and managed the Global Regulatory Affairs Tracking System (GRATS) to track regulatory affairs requests

and communication between country affiliates representatives and the Global Regulatory Affairs group.

Created and implemented the Global Application Change Control (GACC) application - a company-wide software

application change control system for GxP (validated) and non-GxP (non-validated) application changes - utilized

globally for manufacturing, distribution, quality, and reporting application change control.

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Managed modifications to the nonconformance, investigation, and CAPA applications. Added functionality to

nonconformance application for automatic creation of calibration nonconformance events - via interface with

validated company calibration system. Continued to make updates to the nonconformance application until full

transition to alternate (EtQ Instinct) nonconformance application.

Maintained interfaces for CHS, GCC, and Nonconformance applications (via Unix script maintenance and

execution).

VIBES applications were developed and maintained using EtQ (Excellence through Quality) Reliance system (4GL).

Managed EtQ and internal consultants on VIBES application development, upgrade and maintenance activities.

Continued to receive EtQ Reliance expert-level user training at user conferences.

Attended the following conferences:

- 2005 User Conference

- 2008 User Conference

o Received “EtQ Innovation Excellence Award” for presentation on GCC application

- 2010 User Conference

- 2011 User Conference

- 2012 User Conference

- 2014 User Conference

4/03 - 3/05

Vistakon (Johnson & Johnson Vision Care), Jacksonville, Florida

IT Senior Programmer/Analyst

Responsible for maintenance and enhancements to quality systems (Complaint Handling System (CHS), Closed

Loop Corrective Action Tracking System (CooLCATS), and Document Compliance (QUMAS)) at Vistakon.

Responsible for interface integration to quality systems. Implemented interfaces with company-wide ERP (SAP)

system to process globally generated product complaints in a validated environment (received "J&J Standards of

Leadership" award for this endeavor). Part of core development team which launched ComplianceWire Learning

Management System (LMS) at Vistakon facility.

8/98 - 4/03

Vistakon (Johnson & Johnson Vision Care), Jacksonville, Florida

IT Programmer/Analyst

Responsible for the design, development, and implementation of UNIX batch scripts to support daily, weekly, and

monthly automated processing for a global logistics decision support system (Manugistics). Designed and

implemented UNIX functions, SQL scripts, and PL/SQL stored procedures and functions to interface with global

logistics tables - to manipulate data for product conversions and extract data for report generation. Designed and

implemented system to generate recommended shipment files and palletized EDI formatted orders for global

affiliates - eliminating the need to key these orders manually by international customer service. Implemented

conversion from UPC to alternate product identification system (product id/master product id) for global logistics

decision support system. Designed and implemented systems to convert on-hand, in-transit, and sales history files to

different versions of the same brand. Designed and implemented system to deplete inventories levels of older

versions of a product prior to the shipment of the newer version of the product. Generated product identification

information (Product Numbering) for company-wide usage on multiple product brands. Supported facilities

maintenance (Maximo) and spare parts (EMPAC) management system.

6/98 - 8/98

Vistakon (Johnson & Johnson Vision Care), Jacksonville, Florida

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IT Consultant

Performed consulting service for Vistakon (employed by IMA PLUS). Initiated implementation of UNIX batch

infrastructure to automated processes on global logistics decision support system (Manugistics).

3/97 - 6/98

Humana Insurance Service Center, Jacksonville, Florida

Programmer/Support Specialist

Installed and Supported PC application software. Worked on PC hardware configuration and network

addressing/configuration. Provided Novell Netware support. Designed, developed, and implemented PC to

mainframe applications (utilizing C and WinBatch on the PC and interfacing with a Rumba mainframe emulation

session, via OLE). Designed and developed (using CA-Clipper) applications to enhance and support an encounter

(claim) order entry system. Provided PC software training.

12/95 - 2/97

Humana Insurance Corporate Office, Louisville, Kentucky

UNIX Systems Programmer

Responsible for the maintenance of a business critical imaging (claims) processing system (utilized in Jacksonville -

FL, San Antonio - TX, and Louisville - KY) in a client-server environment. Developed UNIX batch scripts to

support and enhance imaging system functionality and usage. Supported imaging, workflow (routing), and print

station computers on the imaging system. Worked extensively on imaging workflow (routing and queuing) system

and routing rule creation and manipulation. Supported optical jukebox towers which stored claim images. Assisted

in database reorganizations and RS/6000 hardware upgrades. Analyzed and resolved claim processing issues on

corporate mainframe.

12/94-11/95

Humana Insurance Service Center, Jacksonville, Florida

Programmer

Created (using CA Clipper) automated claims processing systems in which claims where downloaded from corporate

mainframe and routed to claim resolution personnel based upon their claims processing authorization. The system

also prefilled standard fields on mainframe client session (3270 emulators) and utilized hot-key functions (through

OLE) to perform automated processing by extracting information from a personalized DBase database (containing

claims particular to the individual) and pasting it to the mainframe client session. Provided software and hardware

support for personal computers and network applications.

6/93-12/94

Humana Insurance Service Center, Jacksonville, Florida

Computer Operator

Responsible for providing initial technical support to insurance claims data entry group. Performed daily tape

backups and data uploads (to corporate office) of claim images and data entry data.

12/90-6/93

Progressive Dental Laboratory, Jacksonville, Florida

Dental Technician

Responsible for the manufacture of dental prosthetic devices (crowns and bridges) for local area dentists.

5/85-12/90

Ray’s Dental Laboratory, Jacksonville, Florida

Dental Technician

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Responsible for the manufacture of dental prosthetic devices (crowns and bridges) for local area dentists. Performed

office administration tasks (billing, deposits, reordering materials, and work order tracking) in various departments

throughout company.

PROFESSIONAL CREDENTIALS/CERTIFICATIONS:

2001 - Oracle8 Certified Database Operator (Oracle Certified Professional)

2001 - Oracle8 Certified Database Administrator (Oracle Certified Professional)

2001 - Oracle8i Certified Database Administrator (Oracle Certified Professional)

2002 - Oracle9i Certified Database Administrator (Oracle Certified Professional)

2013 - American Society for Quality - Certified Quality Engineer

MANAGEMENT/PROJECT MANAGEMENT/HUMAN RELATIONS TRAINING:

2006 - Lindsay McKenna - Project Management I

2007 - Lindsay McKenna - Project Management II

2007 - Dale Carnegie Course: Effective Communications & Human Relations/Skills For Success

2011 - J&J First Line Leader I: Leading People

MBTI Personality Type: ISTJ

TECHNICAL KNOWLEDGE:

Languages:

Python, Unix Script, Visual Basic, PowerBuilder, Microfocus COBOL, PL/SQL, CICS, ANSI C, Java, CA-

CLIPPER, AWK, SED, WinBatch, Pascal and Assembler.

Operating Systems:

Windows (95, 98, 2000, NT, XP Professional, 7) and UNIX.

Databases:

Oracle (7, 8, 8i, 9i, 10g, 11g), Sybase, DB2, Dbase IV

Applications:

- EtQ Reliance Engine /Designer

- EtQ Reliance eValidator (Electronic Validation Application)

- Manugistics (Demand Planning, Distribution Planning, Finite Capacity Scheduling)

- Qumas (Enterprise Document Management System)

- ComplianceWire (Learning Management System)

- Microsoft Office (Word, Excel, Access, PowerPoint, Outlook, Visio)

- Microsoft Project, Microsoft Visual SourceSafe, Microsoft Visio, Microsoft Internet Explorer

- Hummingbird Exceed (x-term session)

- Oracle Enterprise Manager

- Toad (Oracle IDE)

- Cognos (Business Intelligence/Reporting System)

- Action Request System - Remedy User (Help Desk Tracking System)

- Compare Suite (File Comparison Application)

- Beyond Compare3 (File Comparison Application)

- Emulator Sessions (IRMA Workstation, Extra, Rumba 95/NT)