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Christian Cisneros SánchezEmails Address:ccisneross@gmail.comccisneross@hotmail.comHome Address: 25 mts South and 75 mts West from Candelarita School, Puriscal San José, Costa Rica, 10406

Profile

Experienced at doing major business presentations to various levels of management. Adept at gathering information into a comprehensive report, creating persuasive business presentations and working with various departments to solve issues. Specialized in developing new business process and comprehensive process research and also automation and improvement process.High level technical support expert with experience in outsourcing corporation environment. Accurate problem solver and focused in growing following company goals.High skilled technical developer designing database and tools that benefit specific client operations.High level on Developing and working with Dynamic dashboards using MS Excel, MS SharePoint.Project Management, Link six sigma and SCRUM acknowledge working and handling project as required and also following stakeholder’s requirements. Acknowledge of internal audit process and risk controls.

Core Qualifications

Strong analytical skills. Fast learner Strong conceptual and critical thinking skills. High technicall skills Ability to meet multiple deadlines. Excellent training techniques for knowledge

sharing Excellent computer productivity software

skills. Accurate problem solver

Willing to work long hours to complete important projects

Team Worker

Able to work with tight deadlines. Documentation of process and work flows. High level on negotiation process Standardization processes Business measurements Internal audit and Risk Controls Data Integrity

Work Experience

PTP Team Leader at Hewlett Packard Costa Rica Limitada August 2016 – Actual Job

(Sept 2014 – July 2016) Be responsible for Finance & Administration for the organization and timely and accurate processing of F&A transactions and all related tasks as Customer Response Center (CRC) and Regular Payments to Vendors to achieve the agreed business goals. Ensure the delivery of a high quality, customer focused service to external and internal clients.Prioritize their tasks and choose the most appropriate approach, have an overview over expertise within the team and need to adhere to the control framework in place.

Once I joined the DHL PTP team as Team Leader my responsibilities are the following:

Identify actuals system trackers to collect all data, analyzed it and create trackers to present results on real time.

Responsible for the Service Level Agreements with the client SLAs. Handle and create KPIs for the operation. Work with Corrective Actions and Preventive Actions (CAPA) process. Work with dashboards to show real time data to take decisions.

Owner of Statement of work (SOW) with a third party company. Providing outsource services.

Create and update documentation. Work with internal and external stakeholders. Teams from India, Costa Rica and U.S Work with Internal Audit and Risk Controls team, providing documentation and validating

client’s requirement to be applied. Work with management and reporting team providing ideas for improvements and automation

process, reducing costs, HC and producing more efficiency on the teams. s

Business Process Analyst (BPA) at Hewlett Packard Costa Rica LimitadaJan 2010 – July 2016

(Sept 2014 – July 2016) Providing services as Business Process Analyst on DHL Account. Responsible for: 1. Reporting team, 2. Analyzing and presenting KPIs and SLAs to the Managers. 3. HC controls, Termination, Hiring and Forecast. 4. Finance: Working on MEC period, creating accruals and forecasts. 5. Creating and working with dynamic dashboards using MS Excel and MS SharePoint.6. Working with macros to create daily data tracker to validate utilizations. 7. Improvement and Automation Process. 8. Project Management process, handling new projects on the account. 9. Documentation, Creating Job Aids and SOPs for the process. 10. Responsible for contract with a third party company. Once I joined the DHL team my responsibilities are the following:

Identify actuals system trackers to collect all data, analyzed it and create trackers to present results on real time.

Developing projects.- Create a data base and tool to control all production processes to generate: Team

Utilization, team efficiency, production monitoring.- Tool capable to generate real time data and real time reports for Business and operations

analysis and able to provide enough evidence on how we are doing the things and how we can improve the process.

- Tool it’s able to be accessed from any team across the operation and systems, providing to the management team remotely controls of their operations.

Responsible for the Service Level Agreements with the client SLAs.- Collect all the raw data from different departments to generate the SLAs. - Analyze the data and results in order to identify the root causes and action plans.- Coordinate with different departments the action plans in case needed. - Present the results and provide evidences to the Management team, Supervisors, ADMs

and managers. Handle and create KPIs for the operation.

- Work with actuals KPIs and improve them.- Support different teams on how to understand and what kind of decision they can take

with the KPIs.- Track historical KPIs data for further analysis.- Work with management and operation team on creating new KPIs to be measure on their

departments to see performance and to ensure the accomplishment of the SLAs. Work with Corrective Actions and Preventive Actions (CAPA) process.

- Tracks and analyzed all operation issues.- Provide root cause analysis and provide action plans.- Promote business best practices.

Work with Green Star methodology. Work with dashboards to show real time data to take decisions.

- Show all KPIs and SLAs results an historical raw data on a dashboard.- Take all raw data from the departments and centralized it in a single dashboard in order to

be showed to the management team to take actions. - Work with SharePoint, Data bases, client systems and manual trackers to pull-down all

the information and consolidate it to prepare corporate analysis and reports. Owner of Statement of work (SOW) with a third party company. Providing outsource services.

- Negotiate and fix price for services with Third Party Company.- Manage the applicability of the contracts.- Reducing costs for the company, generating saving at the end of the financial periods.

Create and update documentation.- Create Job aids for new process.- Check and update Standard operating procedures (SOP).- Create and update flow chart process. - Create and update Training documentation.

Work on BPS and BPO projects.

- Automation and robotics projects.- Work with Industrial Engineering team on process improvement, utilization automation,

and reducing cost projects. Providing ideas and advising on how we can do things better.- Proving support and give feedbacks for CRM Collections management tool. - Work with peers from different departments to integrate BPA processes for all BPS area in

order to get all reports to performed standards in performance reporting. Work with internal and external stakeholders. Teams from India, Costa Rica and U.S Work with Internal Audit and Risk Controls team, providing documentation and validating

client’s requirement to be applied. SCRUM methodology acknowledge Link six sigma acknowledge PMP Project Manager acknowledge Work with management and reporting team providing ideas for improvements and automation

process, reducing costs, HC and producing more efficiency on the teams. MS Excel and MS Office trainer. Work on HC controls and HC forecasts. Supporting financial team on Accruals and forcasts. Working with different departments such as Collections, Record to Report (RTR), Purchase to

Pay (PTP), Cash Accounting and Cash Application teams and management departments.

(Jan 2010 – Sept 2014) Working as a Business Process Analyst (BPA) for Nestle Account, responsible for: KPIs and SLA s with the customer, finance controls, accruals and forecast process, HC controls, Attrition and New Hires. Creating and developing software to track data to generate the department utilization and creating dynamic dashboard on MS Excel and MS SharePoints. During this period I did collaborate and performed following processes:

Responsible to Generate and analyze the Service Level Agreements (SLAs).- Collect all information from different sources and teams to consolidate and normalize the

information to work with.- Analyze and track the Root Causes and action plans for the SLA I order to be presented

to the directors and client. - Identify ricks on the SLA process and improve them.- Create and implement check points to avoid issues.

Handled the Key Performance Indicators (KPI) process for the Nestle department. - Create trackers to maintain all the historical information. - Show the results real time on dashboards.- Analyze and prepare presentations for the management team to take actions on the daily

basis. I did develop a solution (Tool) that managed Utilization, Efficiency and production for

Collections, Special Billing and Contract departments. - Tool that handled all processes in the different departments, track and maintaing historical

data for further analysis. - Generated automatically reports for Management team to take action on the daily basis

like scorecard and KPIs for the operation. Working with management team on Financial process, create budgets prepare accruals and

generate savings for the department. Generate dynamic dashboards with MS SharePoint in order to check and validate information

on real time. Analyze production processes in order to reduce the manual tasks and do automation to

ascertain the data integrity and avoid human error as mush a possible. Working on projects applying PMP acknowledge. Working with Industrial Engineering team on the process improvement process measurement. Supporting Collections, Special Billing and Call Center departments on improvement process,

creating solutions to accelerate the production and efficiency. Work with India and US teams analyzing data and automation process. Working on documentation process, creating Job Aids and SOPs to have backups of all

changes made during the improvements.

ManPower Costa Rica S.ANov 2007 – Jan 2010

Working for Hewlett Packard Costa Rica LTD, within Business Process Outsourcing Department, supporting Nestle Travel and Expense operation and Nestle Scanning Station department.

Responsible for auditing expense reports, data entry, running reports on SAP Finance Module and active participation in several projects such as developing and managing audit system for the department, and also process improvement and responsible for the department utilization. While I was working for ManPower and was responsible for:

Travel and Expenses audit documents. Negotiation with Managers and VIP people (client) for auditing perspective. Working on return to vendor process. Supporting storage room for data integrity and data validation.

And also I was part of following projects. I did develop a Tool that managed all T&E process (Audit process) taking information from

different sources such as SAP, Client systems and manual trackers. In order to optimized standardized and improve the whole process saving time and HC.

Integration of checkpoints in order to avoid human errors and work with accurate data during the auditing process.

Creating simple ways to send massive notification, generating saving on time and HC. I was part of the developers team that created a Scanning station documents control tool. I was part of a physical auditing process on a scanning station department working together

with a team under my management generating savings for the department on Storage. Provided support on Storage Room department, analyzing and developing modules that

saved time and HC.

Servi Archivo S.A.May 2007 – Nov 2007

Working for BAC San José Bank within the Outsourcing Division. Responsible for data validation and data maintenance for vendor Master process and filling process. During the period working for BAC San Jose Bank I was responsible for:

Data Base Maintenance. Data Integrity. Data Standardization. Assisting physical storage room for data validation.

Coopeande 1 RLDec 2005 – July 2006

Responsible for assisting operation and data entries within Accounting, Treasury, Filing, and Supplying Departments and providing IT solutions and support for all the employees. While I was working for the company I was responsible for:

Data entry on SAP Finance Module and HR Module. IT Solution providing support to all building. Working on networking implementation. Data center maintenance.

Education

May 2015 - Today Systems Engineer and Project Management Bachelor’s Degree – (UNED) Universidad Nacional a Distancia.

2008 – 2013 Systems Engineer Bachelor’s Degree – (UMCA) Universidad Metropolitana Castro Carazo

2005 - 2007 High School Degree - Colegio Técnico Profesional de Puriscal.  

2003 - 2005 System Engineering (Networking) Technical Degree - Colegio Técnico Profesional de Puriscal.  

Languages

Spanish: Mother Language English: Complete knowledge in writing, reading and speaking fluently.

Computer skills

Microsoft Office (Word, Excel, Outlook, Power Point, SharePoint, Project) Advance Windows SAP Production and Finance Modules Data Bases (Access, SQL, Visio, SQL Server) Web Design (Front Page, HTML, PHP, Visual Basic C# and .NET) Web Maintenance Structured Networking (LAN) Programming Platforms (Visual Basic 6.0, 2005, Java, PHP, Pascal, C#, .NET) Hardware and Software installation and configuration