8/9/2019 Resume Christian Stevenson
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CHRISTIANSTEVENSON(407) 222 6268
[email protected] Lonesome Dove Dr, Kissimmee FL
34746
OBJECTIVE:
To work in a creative environment focusing on utilizing current
experience and the pursuit of new skills.
SUMMARYOFQUALIFICATIONS:
Earned Associate of Science Degree in Information Technology,
Graduated with Honors.Sound working knowledge of MS SQL, HTML, CSS
and MySQL / PHP programming.Experienced with SQL Database
Administration & Querying and Web Development tools.Experienced
with troubleshooting technical desktop issues in a high call-volume
helpdesk environment.
EDUCATION:
ITT Technical Institute - Lake Mary, FL, June 2009
Associate of Science in Information Technology - Computer
Networking SystemsValedictorian, Member of the National Technical
Honor Society, GPA 3.5 out of 4.0
EXPERIENCE:
Central Helpdesk Analyst, SunGard Higher Education Maitland,
FLAugust 2009 to present Provided Level 1 phone support for various
state universities, whose user base consisted of faculty, staff
and students at more than 30 schools across the country.
Supported each schools Blackboard, Angel and WebCT online learning
applications. Reset passwords and unlocked user accounts using
Active Directory, Banner and other web-based
applications. Escalated incidents to the appropriate on-site
technicians when necessary. Maintained expected call statistics as
set by management.
IT Analyst, Siemens Power Generation (Abreon) Orlando, FLJanuary
2008 to August 2009 Provided Level 1 & 2 troubleshooting, phone
and email support to Siemens employees. Used Remedy ticketing
system to create, track and resolve trouble tickets, as well as
forwarding to
appropriate support queues for Level 3 support. Used Active
Directory to manage users and groups on different domains and OUs,
performing password
resets, unlocking accounts and adding to network security
groups. Helped troubleshoot network connectivity issues by
configuring on- and off-site Local Area Network,
Wireless Network, VPN and TCP/IP settings. Performed software
installations and other desktop troubleshooting for users by
connecting remotely via
NetMeeting and SMS/Remote Desktop tools.
Head Photo Specialist, Walgreens Orlando, FLJuly 2000 to January
2008 Responsible for managing daily photo lab operations and
assisting other employees. Responsible for photo lab maintenance
and necessary machine repairs.
PROJECTS:
Stevenson Labs http://www.christianstevenson.com
My personal site where I host projects, code, tech musings and
photography.
