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Resume: Georgette Ertas  August 16, 2015  Page 1 of 3 

Georgette Ertas Mobile: 0406023353

Email: jgbs@dodo.com.au LinkedIn: georgette-ertas

Career Profile Technical Consultant and Infrastructure Analyst in the Security, Wintel, Active Directory, High Severity, Engineering and Field Support environments with over 28 . , years of experience, specialising in Server and PC Support, Security Compliance, Analysis of Systems, creation of builds and systems for clients and Field Support / Service and Engineering. Supported major clients such as CBA, WestLB, Customs, Westpac and Caltex. Have a proven record of building on resources in workplace, working with multii-teams, multi-skilled as well as working with other colleagues and excellent rapport and dedication to clients. Have worked on Windows/Mac/Virtual and Unix environments. Recognised for successfully completing User Verifications on 1000s of accounts in the HP environment using computing skills, tools, knowledge base from time in company, resources, other teams and management and co-ordination of teams to gather information. Also recognised for co-ordination of large events such as a yearly event of bringing children to the workplace for the day. Volunteer with One Meal Makes a Difference to make and serve meals to the homeless in Sydney. Career Highlights

User Verifications against HP staff members accessing client systems including finding owners and managers for the staff.

Apply ITIL principle with focus on in incident management, problem management and change management.

Log, track, own, analyse, resolve and/or escalate cases or tasks to resolution by complying to meet strict SLA’s.

Accreditations and Education Bachelor of Science in Computing with 2nd Class Honours – Completed in 2002

Certificate IV in Workplace Training - completed

TESOL/TEFL Specialist – completed in September 2014 Career Summary

Position Company dates

Child Tuition / Education – Private Tuition for kids of all learning difficulties

J&G Business Services Sept 2003 to current (after school)

Infrastructure Analyst - Security, Wintel, Active Directory (Standard and High Sev Team), Engineering and Field Support Analyst

HP / EDS Oct 1997 to Apr 2015

Volunteering in feeding and clothing the homeless

One Meal Makes a Difference Feb 2015 to current

Business Banking Admin Officer / Senior Typist / PA / Loans Admin

CBA 1986 to 1997

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Resume: Georgette Ertas  August 16, 2015  Page 2 of 3 

Employment History

September 2003 to current KIDS2SUCCESS / J&G BUSINESS SERVICES J&G Business Services is a business that was set up by myself and my business partner. It was created to work on building up our own education program and system support. Support was supplied to an architectural business and TV Production Company which consisted of Macintosh PCs and servers as well as volunteering PC Support to the Deaf and Blind Society. Kids2Success is the educational part of the business and is a tuition system set up by myself and my business partner to help kids of all learning difficulties to have a better chance in education and improvement in life for kids aged pre-kindy to Year 10. Tuition is after school and on weekends. Position: Child Tutor

Primary responsibility: To tutor kids of all learning difficulties without discrimination and to treat each student as an individual. To improve the student’s way of learning to prepare them for better education and understanding.

Achievements

Converted a child who was diagnosed with autism to be re-diagnosed with mild autism. Converted children with low self-esteem to have confidence in themselves therefore

improving their life in school and results.

October 1997 to April 2015 HP AUSTRALIA / EDS AUSTRALIA HP Australia is a company which deals with service and support in the IT environment. Previously support to clients were done by EDS Australia but the support and staff were then integrated into HP Australia. Position: UAV Security Compliance Officer

Primary responsibility: Purpose of role was to verify the staff access to the client systems across all platforms twice a year, to meet client obligations and commitments as well as verification of police checks on all staff.

Achievements

Met client obligations verifying over 100,000 accounts. Position: Infrastructure Analyst – Wintel / Active Directory / Server Management and Messaging Teams

Primary responsibility: Completing/Resolving incidents, tasks and cases in a timely manager to meet client SLA obligations. Worked closely with Engineers, Third Parties, Project Managers to ensure service continuity and problem resolution.

Achievements

Effectively supported client and used knowledge base from years of experience and knowledge of systems to better support client and to pass on knowledge to others to help support client.

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Resume: Georgette Ertas  August 16, 2015  Page 3 of 3 

Position: Tech Consultant 2002 – 2007 –Engineering Team

Primary responsibility: Support the Colonial Environment and integrate Colonial into CBA.

Achievements Created build images for the Colonial environment and integrated it into the CBA

environment for a smooth transition into CBA. Position: Systems Administrator – 1997 to 2002 – Field Support Team

Primary responsibility: Support clients from CBA, Colonial, Customs, WestLB Deutschbank, Westpac bid team and TCNZA. PC and server support and new builds as well as install and configure various computer, printer and technology devices and troubleshoot.

Achievements Supported client on Y2K and anti-virus solution. Supported client during the Olympics. Worked on bid team and security solutions. Upgraded systems from NT environment and from Netware.

Previous Employment History Company Name: CBA Position: LAN Administrator – 1995 to 1997 Position: Assistant Relationship Mgr – Business Banking – 1993 to 1995 Position: Prior to 1993 – worked Secretarial and Loans Field in CBA. Technical Skills Experience in most Microsoft Products including Word, Excel, Powerpoint, Access and Outlook, Microsoft OS support and builds in desktop and server, Adobe, SAP, SQL, CAMS, CA and Unicentre as well as ITIL Trained. Completed Certificate IV in Workplace Training and TESOL/TEFL specialised (useful in communication for all levels). Volunteer Work Ronald McDonald House – work as a team to feed the kids in the cancer ward. One Meal Makes a Difference – feeding and clothing the homeless as needed. Referees Available upon request.