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William R. Hopkins(908) 233-2489 (H) (908) 578-4178 (CELL)1295 Knollwood Road, Mountainside, NJ 07092

Product Manager Business Services - Retired from VerizonCommunications with 40 years experience in Marketing,

Product Development, Engineering and External

Affairs.

Key Strengths and skills:

Developing new products from conception to introduction into the market place Lifecycle management, revenue maximization and cost containment of existing

products Exceptional communication skills when dealing with executives, co-workers and

customers.

Developing training and customer education materials Leadership Proficient in Microsoft Office programs

Professional Experience

Product Manager Verizon Communications Business ServicesJanuary 1995 to July 24, 2009

Developed and implemented new business product bundles which provided customersan opportunity to combine various usage and value added services into a bundle for areduced price in exchange for a multiyear commitment.

Duties included working with Information Technology to provide and properly bill theservices, developing marketing strategy, designing and implementing customerfulfillment documents, filing State and Federal tariffs with appropriate legal and costsupport and filing promotional tariffs to enhance attractiveness of the new bundledservices.

Responsibilities required clear communication with all levels of management to initiallygain support for the projects, clear roadblocks to meet tight timeframes and provideresults once the product was introduced in the marketplace.

Responsible to identify and resolve all problems encountered when the product wasinitially introduced and throughout the lifecycle of the product. As Product Manager I

had ultimate responsibility for the product in the marketplace.

Director External Affairs Verizon CommunicationsJanuary 1990 to December 1994

Supervised twenty-five Associates and Management Personnel. Supervised the development of corporate positions on key legislative and public policies. Duties included External Affairs Administration and Budgets, supervision of Pioneers and

responsibility for disability, Hispanic and economic development issues. Additional

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responsibilities included supervision of Issues Managers to research and developpositions and testimony for VZ-NJ Lobbyists.

Group Manager (3rd Level) National Exchange Carrier Association (NECA)On loan from Verizon to NECAMay 1987 to December 1989

Implemented a centralized training curriculum development organization to standardizetraining delivered nationwide by seven NECA regional offices.

Responsible for developing, tracking and maintaining a $5 million budget for the

Industry Relations-Headquarters organization. Responsible to the VP for analyzing the budgets of the seven regional offices. Responsible for investigating mergers and acquisitions of NECA member companies to

determine if there was any risk to NECA pools.

Staff Manager Verizon Communications (New Jersey Bell) VariousAssignmentsMay 1969 to April 1987 (except as noted below)

Staff Manager Rates Develop revenue requirement to support the FCC InterstateAnnual and Filings. Developed rates for Directory Assistance and Radio CommonCarriers for the 1984 filings. Prepared and defended NJBs first Corridor Tariff with the

FCC.

Staff Manager I held a variety of assignments in Network, Interoffice Facilities, ServiceCosts and Outside Plant Engineering. Developed and implemented a procedure to trackInteroffice Facility cable jobs through the Network Organization. Responsibilitiesincluded selecting and training 4 Assistant Managers, developing the methodology andimplementation. Supervised eleven Associates and Assistant Managers in thedevelopment of costs to support NJBs successful Restructured Private Line Filing withthe Board of Public Utilities.

Manager Outside Plant and Network Engineering. Various assignments designing

facilities to provide telecommunications services to residential and business customers.

United States Army Specialist 5th classNovember 1969 - September 1971

Served as a Mechanical Engineering Assistant assigned to an Operations ResearchOrganization. Responsible for computer simulation models and data analysis.

EDUCATION Newark College of Engineering (NJIT), Newark, NJ M.S. Management Engineering Rutgers University, New Brunswick, NJ B.S. Industrial Engineering

PROFESSIONAL CREDENTIALS

New Jersey Professional Engineers License - Lic. # GE23824Listed in the 29th edition of Marquis WHOS WHO IN FINANCE AND INDUSTRY.

REFERENCES:

Provided on request.