HANNAH JOHNSON23606 36th Place West, Brier WA, 98036 | johnsonh@cwu.edu | (425)-877-7062

OBJECTIVE To obtain an internship position in the Human Resources Department

QUALIFICATIONS Self-directed Strategic thinker Excellent interpersonal skills Customer service-oriented Upbeat, outgoing and positive Extensive hospitality background

PROFESSIONAL OVERVIEW

Enthusiastic business major student with excellent customer service and communication skills and strong motivation to succeed

Constant ability to learn new tasks quickly and while creating solutions using technological advances

Action-oriented with strong ability to communicate effectively with superior, professional, and business audiences

Comfortable with taking the lead in compliance with government regulation at all times

EXPERIENCE HOSTESS/SERVER ELLIOT BAY PUBLIC HOUSE AND BREWERYSEPTEMBER 2013-APRIL 2016

Appropriately suggested additional items to customers to increase restaurant sales. Effectively communicated with kitchen staff regarding customer allergies, dietary

needs and other special requests. Promptly served all food courses and alcoholic beverages to guests. Accurately recorded orders and partnered with team members to serve food and

beverages that exceeded guests’ expectations. Maintained a professional tone of voice and words at all times, including during

peak rush hours. Greeted guests and communicated about wait time

CASHIER NORTH VILLAGE CAFÉ SEPTEMBER 2012-MARCH 2013

Accepted payment from customers and made change as necessary. Correctly calculated charges, issued bills and collected payments. Cleaned and maintained the beverage area, display cases, equipment, and order

transaction area Worked as a team member performing cashier duties, product assistance and

cleaning.

SERVER/CASHIER FAMILY FUN CENTERJUNE 2011-AUGUST 2012

Developed and maintained exceptional customer service standards. Cleaned and maintained the beverage area, display cases, equipment, and order

transaction area Managed closing duties, including restocking items and reconciliation of the cash

drawer. Politely answered phones promptly and recorded and confirmed reservations. Received Employee of the Month Award August of 2011

EDUCATION CENTRAL WASHINGTON UNIVERSITY, LYNNWOOD, WASHINGTONBACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION DEGREE

SPECIALIZATION IN HUMAN RESOURCE MANAGEMENT

RELEVANT COURSE WORK: Computer Science Intro to Financial Management

Management of HRM Essential Skills for Business

Professionals Business Com & Report Writing

EDMONDS COMMUNITY COLLEGE, LYNNWOOD, WAACCOCIATE OF ARTS IN BUSINESS DEGREE

RELEVANT COURSE WORK: Business Law Statistics Macro and Micro Economics Intercultural Communications Business Pre-calculus and

Calculus

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