Kyle J. HallE: hallk2153@gmail.com M: 360-510-4153 Seattle, WA 98125

https://www.linkedin.com/in/kyle-hall-734487b2

Customer Service & Public RelationsMeticulous & accountable Customer Service Specialist who undertakes complex assignments, meets deadlines and delivers superior performance under evolving conditions. Possesses a practical and evolving knowledge of marketing, public relations and customer service in pharmacy and healthcare markets. Applies strong analytical skills and planning to grow client base and drive profit above expectations. Operates with a strong sense of urgency & thrives in a fast-paced setting. Dedicated hardworking professional who maintains a focus delivering outstanding customer service.

Core competencies include:

Customer Service ∙ Multi-tasking & Workflow Prioritization ∙ Communication ∙ Educator ∙ Professionalism & Ethics ∙ Teamwork ∙ Ethnographic understanding & Critical Analysis ∙ Administrative

support ∙ Client Relations

Professional ExperienceRite Aid Pharmacy ∙ Seattle, WA ∙ 2015 – PresentOne of the largest national corporate retail pharmacies, providing a range of products & services to promote health, wellness & accessibility to a wide range of clientele.

Wellness Ambassador – District Lead & Regional TrainerPromote the growth & development of company relationships with local business & clientele. Responsible for recruiting, training & leading fellow Ambassadors to drive key initiatives and improve all levels of communication between departments. Coordinate & facilitate immunization clinics, outreach events and a national level customer service “workshop” program.

Quickly promoted to Lead Ambassador and Trainer, consistently adding responsibility Increased profits and exceeded expectations for healthcare initiatives in local area Maintained and improved communication to support senior leadership and Worked with local businesses and national brands to grow pharmacy base Maintain knowledge & act as a resource for pharmacy managers, associates & clientele

Hoagland Pharmacy ∙ Bellingham, WA ∙ 2012-2015Independent full service pharmacy offering Long-term-care (LTC), durable medical equipment (DME), retail pharmacy and delivery services.

Delivery Coordinator (Management) Charged with reducing costs & improving profitability within delivery department. Oversaw the delivery of pharmaceutical supplies to nursing, adult and family homes while supervising delivery team. Gained a working knowledge independent business, retail pharmacy, insurance claims & reimbursements, pharmacy law and supporting a positive customer experience.

Grew delivery customer base while decreasing departmental costs by 30-40% Quickly promoted from Delivery Driver to Delivery Routes Coordinator Worked closely with other departments to achieve outstanding customer satisfaction service

Western Washington University (WWU) Facilities ∙ Bellingham, WA ∙ 2010-2013Facilities Management and Architectural Design for a renowned university.

Administrative Support StaffSupported architects and facility staff with projects & administrative support. Provided customer service for public & university staff.

Improved Records maintenance, preservation & accessibility Created a digital library for blueprints, records & public documents using Microsoft Suite, Access,

& Photoshop

Ross Dress for Less ∙ Bellingham, WA ∙ 2009-2011The largest off-price retail chain in the U.S.

Stock Associate & Loss PreventionResponsible for stocking & merchandising store product in a very high-volume environment serving both local and international customers. Provided customer service while maintaining a healthy and productive work environment. Occasionally worked security and Loss Prevention as needed.

Trained new associates in multiple departments and recognized for training abilities. Primarily graveyard shift full time while maintaining grades in college.

Partners Real Estate ∙ Eagle River, AK ∙ 2007-2008Independent full service Real Estate Company specializing in home rentals.

Administrative Assistant

Responsible for assisting realtors/brokers with real estate transactions. Served as the front desk receptionist & maintained rental records for maintenance & accounts payable. Worked directly with clients and promoted a clean professional atmosphere.

Academic AchievementsBachelor of Arts in Bio-Cultural Anthropology

Western Washington University ∙ Bellingham, WA ∙ 2013

Aging & Nutrigenomics Presentation ∙ APAA Conference ∙ Alberta, CA ∙ April 2014

Nursing Assistant (NAC) ∙ Whatcom community College ∙ Bellingham, WA ∙ March 2014

Human Anatomy Teaching Assistant ∙ Western Washington University ∙ 2013

Geriatric Nutrition Presentation ∙ Scholars Conference WWU ∙ May 2013

Technical Skills & CertificationsProficient in Microsoft Office Suite: Excel∙ Word ∙ PowerPoint ∙ Outlook ∙ Access

Proficient in Both PC & Apple operating systemsPharmacy Assistant License [Pharmacy Technician License (CPhT) in progress∙ 2016]

Additional Experience

Photoshop ∙ Adobe Illustrator ∙ SPSS Statistics Organic Chemistry ∙ Biology ∙ Medical & Nutritional Anthropology ∙ Humanities & Social Sciences

References Available Upon Request