ASHISH CHAWLA12 Burke Road, Burnside Heights. VIC 3023

Phone: 0468 389 272 | ashishchawla29@gmail.com I www.linkedin.com/in/AshishChawla4

CAREER OVERVIEW

Passionate Sales Professional- poised for next challenge.

I am a dedicated and enthusiastic professional with a passion for sales and customer service. Positive approach, adaptability and constant learning are inseparable parts of my personality. I am a people’s person who nurtures value-centred, long-lasting relations with all customers/associates through excellent customer service and interpersonal skills. While continuously striving to serve the customers’ needs in the best possible manner, and going out of the way if needed, I lay strong impetus on outstanding pre and post-sales experience while identifying emerging opportunities. While being the first point of contact for my current and past roles, I am highly advantaged by my natural ability of building positive rapport, comfortably conversing with new people and taking initiatives. I believe in assisting the customers with innovative product-mix that would suit them best, hence deriving ultimate customer satisfaction.

Key Strengths

Excellent customer service skills; establishing long-term positive relations with customers and associates. Proactive, team-player with optimistic approach, taking initiatives. Converting feedbacks into learning opportunities. Fine attention to detail with excellent account management and creating leads through referrals. Experience in face-to-face customer dealing and over the phone (inbound and outbound). Sound knowledge about lending and banking. Ability to multitask and performing under pressure.

PROFESSIONAL EXPERIENCE

January 2013 till Present SALES AND CUSTOMER SERVICE EXECUTIVE

Indian Link Magazine One of the very popular ethnic magazines in Australia, Indian Link has its market presence throughout Australia since over 20 yrs.

Key Responsibilities

Selling advertisements for the various products offered by the company viz., magazines, radio, Facebook, EDM, News-letters and Website Advertisements and You tube adverts.

Making outbound cold calls and personal meetings for acquisition of new clients. Addressing customers’ enquiries (telephonic and face-to-face). Providing exceptional customer service (pre and post sales), cross sell products, and obtain referrals. Preparing sales presentations and spreadsheets across various products. Participating in the sales and marketing campaigns for the company.

Key Achievements

Achieved sales targets well above expected. KPI adherence, scoring A across the parameters of sales, customer service and revenue. Increased brand popularity- help clients derive maximum value for their money by giving them genuine and

timely advice. Initiated professional relationships with new stake holders in the market, e.g., media agencies. Establishing long-term sales contracts with corporates. Contributing to brand popularity through excellent customer service; benefit the customer through the best

suited product mix.

January 2013 to September 2013 (Part time)ASSISTANT TO THE BROKER – Mortgage and LendingPerfect Finance SolutionsA Melbourne-based finance company that offers lending and mortgage solutions, specializing in home, business and personal lending.

Key Responsibilities

1st point of contact for telephonic and walk-in customers and providing them with the information/assistance they may need.

Entering client information in Flex. Assisting the mortgage broker with preparation of loan documents, checklist and ready to lodge. Paying fine attention to each detail while preparing the file. Keeping a daily track of the lodged files, approvals and settlements; liaising with banks/ customers/ solicitors, as

needed. Client follow ups regarding documents/settlement dates/Valuation and other enquiries including ordering

online valuations. Follow-up calls for exploring new business opportunities.

July 2006 to December 2012PERSONAL BANKER: PREMIER- International Banking Centre, Sydney (Apr 2010 to Dec 2012)

SALES TEAM LEADER- Customer Acquisition Team, India (Jul 2006 to Mar 2010)

The Hong Kong and Shanghai Banking Corporation (HSBC Bank) HSBC is one of the largest banking and financial services in the world, serving around 46 million customers through a network of 4,400 branches in 71 countries.

Key Responsibilities (Personal Banker: Premier- International Banking Centre, Sydney)

Profile management of existing premier clients, while constantly acquiring new clients. Assisting the customers with their varying banking needs. Achieve sales target in home lending and personal lending. Also accountable for new bank accounts, term deposits, credit cards and financial planning referrals, along with

home and content insurance, landlord insurance and car insurance. Successfully cross-sell, seek referrals and provide customer service skills par excellence.

Effective resolution for addressing customer queries within the turn-around time. Displaying ownership and accountability while trying to provide the best-suited product options to the

customer. Proactively showing initiative, in order to serve the customer in the best possible manner- aiming at ultimate

customer satisfaction. Lead generation.

Key Achievements

Handpicked from HSBC, India as a result of being ‘Star Sales Performer’ across the country. Exceeded customer acquisition targets, by successful conversion of referred leads/ cold calls. Exceeded sales targets, over the different banking products like personal loans, home loans, home & contents’

insurance, credit cards, term deposits and financial planning referrals. Providing most effective and timely personalized banking solutions through effective utilization of multilingual

skills, product knowledge and exceptional customer service. Consistently cross-selling to customers by offering them a lucrative mix of banking products, thus awarded the

‘Cross-Sell Champion for Insurance Sales’. Achieved an overall audit score of A+.

Key Responsibilities (Sales Team Leader - Customer Acquisition Team, Mumbai, India)

Interacting with new and existing customers, assessing their needs and resolving their enquiries in form of personal meetings or via telephone.

Preparing presentations and proposals for customers. Assist the customers with end-to-end service for different products and services like financial planning,

mortgage, credit cards, life insurance, internet banking etc. Effective utilization of strategies for effective lead generation and cross selling. Coaching and mentoring a small sales team; effectively manage them and motivating the team by innovative

sales strategies and lucrative incentive plans. Maintaining the team performance records. Carrying out reviews and appraisals of the team members.

Key Achievements

Advanced to become Sales Manager, based on unparalleled performance, strong leadership and negotiation skills, and exceptional customer service.

Achieving sales targets by offering thorough product knowledge and excellent customer service. Developed long-lasting trustworthy relationships with customers for continued business opportunities.

EDUCATION AND TRAINING

Bachelors in Commerce, Mumbai University, Mumbai, India.

Currently enrolled in Certificate IV in Mortgage & Finance.

Many on-job trainings over years on Leaderships, Sales Effectiveness, People Management etc.

REFERENCES

Available on request.