Rachel C. HolmesAtlanta, GA Phone: (770) 355-6584Email: rachelholmes915@gmail.com https://www.linkedin.com/in/rachel-holmes-7b624bbb

OBJECTIVE: To utilize my Account Management experience and Marketing Degree to drive sales. SKILLS: Proficient in Microsoft Word, Excel, PowerPoint, and MapPoint; AS/400, ACT!, VPI EMPOWER, and Intuit QuickBase Typing speed: 55 WPM and 16,500 KPH Bilingual English/Spanish (Reading, writing, and speaking)EXPERIENCE:

Administrative Coordinator, Change Healthcare, Alpharetta, GA, 11/2015-Present Manage the calendars for 75 Nurse Practitioners to ensure maximum profitability and compliance with scheduling guidelines. Delegate work assignments, perform Quality Assurance reviews, and provide training and support for 30 Healthcare Concierges. Resolve all scheduling escalations in the states of Florida and Ohio using Intuit QuickBase.

Healthcare Concierge - Florida State Lead, Hire Dynamics/Temp at Change Healthcare, Alpharetta, GA, 04/2015-11/2015 Managed the calendars for 75 Nurse Practitioners to ensure maximum profitability and compliance with scheduling guidelines. Delegated work assignments and provided training and support for 20 Healthcare Concierges. Resolved all scheduling escalations in the state of Florida using Intuit QuickBase. Logistically scheduled in-home, clinical care visits for travelling Nurse Practitioners in a Call Center environment.

Administrative Assistant, Holder Computer Repair, Cumming, GA, 08/2013-04/2015 Generated and distributed marketing materials to promote business. Receptionist, filing, and various customer service duties; provided price quotes, created and closed sales orders.

Billing Coordinator II, Quest Financial, Atlanta, GA, 04/2013-08/2013 Prepared various formats of billing using Excel and other resources. Ensured accurate billing meets client Service Level Agreements.

Business Development Coordinator, FreightCheck, Norcross, GA, 05/2011-11/2011 Recommended and generated competitor analysis to enhance company positioning. Coordinated sales and marketing initiatives for nationwide offices and implemented marketing initiatives. Created and analyzed reports to track sales. Updated corporate website with monthly marketing campaigns to drive sales.

Customer Service Officer, City of Norcross, Norcross, GA, 09/2009-10/2010 Processed utility payments and generated work orders for new utility service. Daily balancing of cash, credit card, and check payments; account collections and Spanish translation.

Account Manager, Market Force Information, Norcross, GA, 06/2002-03/2009

B2B sales and client relationship management and retention across verticals. Organized monthly and quarterly project initialization and implementation. Managed new and cyclical accounts and generated budgeting and revenue forecasts. Directly supervised employees and trained clients via webinars.

Correspondence Specialist, New Hermes, Duluth, GA, 04/2001-12/2001 Processed sales orders and sales leads. Managed mailroom for incoming and outgoing deliveries; entered orders for new clients and vendors.

General Office Assistant, David Wood Personnel, Duluth, GA, 12/2000-04/2001 Performed receptionist duties and medical billing. Created general office correspondence letters and qualified sales leads to ensure accuracy.

Product Management & Merchandising Assistant, ETA hand2mind, Vernon Hills, IL, 06/1998-06/2000 & 07/1997-06/1998 Performed merchandising and catalog photography for new products, and trade show logistics and presentations. Reviewed and coordinated product promotions; sales reporting and competitor analysis.EDUCATION: Associate of Marketing, College of Lake County, Grayslake, IL Microsoft Office 2010 Specialist, Advanced Training Centers, Norcross, GA – (CERTIFIED)CERTIFICATIONS: Microsoft Word 2010 Brainbench Certification – (CERTIFIED)

Georgia Work Ready Gold Level Certification – (CERTIFIED)