Sabrina Wong Sze Mun388 Upper East Coast Road

05-15 Uber 388Singapore 466477

Contact: 65 90102348 Email: sabrina.wsm@gmail.com

Personal Age: 45

Marital Status: Single

Attributes:

Committed in driving results and action-oriented Positive attitude and fast learner Team player and interacts well with people of different levels

Education 1994 – 1999 University of London Bsc Management

1987 – 1988 Anglo Chinese Junior College Achieved 5 credits in GCE ‘A’ levels. Secretary, Canoeing Club. Received Colours Award for representing

college in Canoeing. Member, History Society.

1983 – 1986 Crescent Girls’ School Achieved 5 distinctions and 3 credits in GCE ‘O’ levels. Member, Class Committee. Member, Computer Appreciation Club.

1977 – 1982 Raffles Girls’ Primary School

Professional experience

Aug 2013 – Present DBS BankVice President, Head of Business Performance & PlanningGlobal Transaction Services (GTS)

Reports to Global Chief Operating Officer in GTS and support Global Head of Transaction Services in strategic planning and business reviews

Define and track key performance measurements including financial and non-financial across business functions and countries

Support Global Head of Transaction Services on presentations for Investors, Board meetings, Regulator (MAS reviews) and Exco meetings

Provide analysis on competitors’ financial results Provide regular reporting and analysis on business momentum including Sales

performance and Product Portfolio performance Ensure smooth budgeting and forecasting process between Finance and GTS

businesses Support Client Experience initiatives including Customer Journeys, Greenwich

Client Surveys etc.

Achievements: Completed 2 investor presentations for 2 GTS Global Heads with different

styles o 2016 Investor Presentation o 2014 Investor Presentation

Leading and driving Revenue Realisation Initiative, a $2M initiative to develop a tracking mechanism from customer pitch, to mandate/win, customer on-boarding & implementation and subsequently revenue realized and vintaging. This initiative covers 3 important tracks that connect from Sales, Implementation, Client Servicing and reporting requirements. (2015-2016)

Developed Cash investment model used for financial projection for GTS 2020 Strategy and successfully obtained investment approval of S$60M on Cash capabilities build (2015)

Collaborated with Finance on a Hothouse initiative – part of Strategic Cost Management sponsored by DBS CEO. Defined unit costing methodology (Cost to process of Payments & Collections products and Channels) and identify areas to drive cost efficiencies. (2015)

Developed and rolled out a Regional Sales Dashboard to support Global Head of Sales to manage country Sales performances in the 6 core markets. (2014)

Developed a workaround trade reporting solution in a quick turnaround of 2 months to support Trade Product team to assess quality of portfolio to address concerns on China exposures during 2014 (2014)

Nov 2012 – Jul 2013 ANZ BankManager, Strategic Initiatives & Business ExecutionGlobal Transaction Banking

Support Global Head of Transaction Banking in business planning & execution, employee communications and other ad-hoc requirements

Support Global Transaction Banking in defining key priorities and objectives Support Head of Strategic Initiatives in driving sales effectiveness with product

and sales heads Review market researches on new market trends, geographic sizing and new

revenue pools Collaborate with HR, Marketing, Finance and Communications to drive various

initiatives

Achievements: Completed realignment of Global Transaction Banking organization based on

new functional model Defined 2017 strategy with Global Transaction Banking leadership team Re-organized FTE reporting process to monitor benefits from realignment Updated communication channels with respective work streams to reflect new

organization structure

Oct 2010 – Oct 2012 ANZ BankManager, Strategic Initiatives & Business ExecutionCorporate and Institutional Relationships Asia (C&IR Asia)

Support Head of C&IR Asia in business planning & forecasts, customer analytics, pipeline reporting, relative performances, productivity, employee communications and other ad-hoc requirements

Consolidate deal diaries and successes across C&IR Asia Support Head of Institutional Asia Pacific, Europe and Americas in defining key

priorities and objectives Support Head of Strategic Initiatives in driving sales execution with countries,

like Multi-national Corporate and Local Corporate team build; account planning and cross sell initiatives etc.

Support Global Relationship Banking to roll out new sales or monitoring framework across C&IR Asia

Collaborate with respective product streams to drive cross sell initiatives Coordinate with Relationship teams across Asia Pacific, Europe and Americas

to align cross border network connectivity with clients. Engage in continuous process improvements and work with stakeholders to

address process and data gaps Coordinate the regional risk forum driven by C&IB to provide early alerts on

defaulting clients with Risk Regional coordinator for the Greenwich Survey

Achievements: Improved reporting capabilities by eliminating manual and duplicate reports Drove the Greenwich Large Corporate Survey where ANZ was recognized as

Top 5 Asian Large Corporate Bank in the 2011 survey and subsequently Top 4 in 2012 survey. ANZ was beyond 20th place prior 2011

Implemented Relationship Manager’s Performance dashboards across Asia Developed the Cross Border Heat Map for Europe and Americas’ clients’

opportunities in Asia Rolled out tail account rationalization across C&IR Asia to improve productivity

Aug 2009 – Sep 2010 ANZ BankCredit MIS Analytics Manager, Asia Business Performance

Coordinate with reporting analysts in Bangalore on consolidating credit risk monitoring reports for Corporate and Institutional Banking (C&IB) clients in Asia

Provide commentaries on any movements on credit ratings and covenant breaches

Gather business requirements on Portfolio Analysis reporting and sourcing relevant data from financial and risk systems

Provide analytics combining risk and financials to assist management decisioning

Act as Asia overall coordinator on RAZOR – Global Limit Management System

and responsible for Asia rollout on new and change requirements

Achievements: Centralized risk reporting in Bangalore Developed the first consolidated Regional Portfolio Analysis report by sourcing

systems data and eliminated the legacy manual reporting from countries Streamlined reporting processes across business and operation units in Asia Developed the Single Customer View prototype by linking risk parameters with

financials Improved the data quality on systems data used for reporting

Jun 2006 – Jul 2009 Standard Chartered BankBCRS Product Manager / Senior Manager, Group Finance Systems

Lead National Discretion implementation for SCB Malaysia and SCB Taiwan Assist business users from Group and National Discretion countries in

developing their business requirements on Credit Risk- BCRS based on host regulators requirements

Collaborate with BCRS System Development and the vendor on the preparation of functional specifications

Provide a consultancy role to the Project & BAU support teams on the various options available keeping in view the bank’s policies & control standards

Assist to identify areas for enhancements to meet business needs, enhance controls and productivity improvements

Assist in defining project and training plans and documentation standards Conduct training for the end users of the system Perform appropriate analysis for issues that are being raised during the project

testing phase and address the issues promptly and efficiently to ensure minimal post implementation issues

Ensure project documentation is kept updated at all times as per the project management minimum standards

Manage relationships with key stakeholders to meet geographic and business-specific product needs and provide support

Track and review project deliverables Develop User Testing Scripts Assist in preparing analysis reports used for Regulatory Reporting Lead and coordinate User Acceptance Testing with users

Achievements: Implemented BCRS Target Operating Model for SCB Korea and SCB Thailand Implemented PeopleSoft General Ledger System for Country Finance in

Hanoi, Vietnam in 2006 Completed the BCRS implementation for Risk Finance Assisted WB Finance and Risk Finance in bridging the gaps between WB

internal report and FSA Credit Risk Report

Sep 2004 – May 2006 DBS Bank LtdBusiness Solution Lead, AVP, Finance Re-engineering Responsible for the successful completion of all business oriented activities on

the projects Establish priorities among business activities Represent business units in liaison with internal IT teams and external vendors Work with Technologies and developers on the design of the work product Participate in project planning Manage user team and ensure timely conveyance of project deliverables Track and review project deliverables Oversee end user verifications upon vendor installation Participate and facilitate in post implementation review Manage and track progress of project/ status Provide regular updates on project status

Conduct post implementation review Develop User testing scripts Work closely with Enterprise Data Warehouse on the data requirements for

data extracts from the various source systems Conduct data validation on data extracts from source systems Conduct User Acceptance Testing with users Conduct regular project meetings with user group Develop/ facilitate business workflow and processes in alignment with new

system and strategies

Achievements: Participated in the development of the Finance Group Management Reporting

Database (GMRD), which is the consolidation of Group Reporting to senior management. Conducted User Acceptance Testing for the GMRD Web Interface Reports

Participated and successfully completed the development and rollout of the dashboard / scorecard reporting via Business Objects Thin Client for Enterprise Banking (Acting Project Manager since Oct 2005)

Participated in the project startup for dashboard / scorecard reporting for Corporate and Investment Banking

Supported the Credit MIS project as subject matter expert on Finance’s Cost & Profitability Management System (CPMS)

Supported the feasibility studies for the General Ledger Manager System Solution (Regional event-based accounting engine to improve the current source systems accounting modules e.g. Murex)

Participated in feasibility studies for Finance Shared Services initiatives (regionalization of finance functions)

Oct 2002 – Jun 2004 American Express Intl Inc. Senior Planning Analyst, Finance Responsible in generating financial analysis and evaluation for both Travel-

related Services and Personal Financial Services Global Finance Support business in product strategy and segmental MIS in making better

business decisions, resulting in higher profitability and customer satisfaction. Aid business heads in decision making by providing relevant and effective

financial information and analysis Collaborate with Product Managers in competitive analysis (e.g. market share

and share of wallet of reporting) Responsible in monitoring and analyzing business performance of Credit

Cards, Personal Lending and Wealth Management portfolios Responsible in preparing Investment Optimization plans, product profitability

analysis and other financial analysis to support acquisitions and other capital investments

Responsible for preparing annual operating plans, budgets and forecasts

Achievements: Supported and prepared cost benefit analysis for the Card Anti-Attrition

Outsource in 2003 Supported in the Card Loyalty Program (Membership Rewards Turbo) Supported the Bank’s Branch Expansion Project in providing business and

investment analysis in 2003 Supported in the launch of the Loan Consolidator Product (Term Loan) in

2003. Recommended and implemented process improvements in the Mutual Funds

Reporting Process Created the Personal Lending’s Loss Provision Forecast using the Credit

Card’s Loss Provision’s models

Oct 1998 – Sep 2002 American Express Intl Inc. Executive, MIS Operations, 2001 ESAT Lead Facilitator, 2002 Sparks

Nominee, Project Manager in Brunei Business Transformation Responsible for consolidating and preparing key statistics / results for

Operation in Singapore and regionally Accountable for data integrity Accountable for trend analysis and statistical data management pertaining to

Risk Management Responsible for designing and developing standardized MIS reporting within

Operations and Unit Costing/Activity Based Reporting Responsible for preparing quarterly and annual budgets and forecasting for

Operations

Achievements: Led the Employees’ Satisfaction Action team in 2001 and achieved 12/12 Point

of Arrival in the 2001 Annual Employee Survey Developed local Capacity Plan for Operations Processes for Applications

Processing, Balance Transfer Processing and Remittances Processing in 2001 Nominated for Sparks Employee Development Program for 2002. (Mentoring

Program with the Chief Executive Team) Supported in the launch of 2001’s Systems Platforms (WCC & Globestar) Successfully led the Brunei Business Transformation Project and outsourced

the Brunei Operations to a 3rd Party Vendor in 2002 Supported and prepared financial analysis for the Singapore Card Operations

Integration with Amex Bank’s Personal Financial Services Operations in 2002. Participated in the feasibility study on outsourcing data capture processes to

3rd party vendors

Jun 1996 – Sep 1998 American Express Intl Inc. Executive, Acquisition Sales. Accountable for achieving set Card acquisition goals through telephone

prospecting and selling of American Express Personal Cards Responsible for retention of Cardmembers Acquired Sales of 130% above set targets and received Centurion Award for last

two years

Apr 1990 – Jun 1996 American Express Intl IncSenior Analyst, Credit Services. Member, 3762 Club. Responsible for analysis of Cardmembers’ credit worthiness Managing Accounts receivables and make provisions for losses Managing risks on delinquent accounts Training new employees

1990 Dynasty, SingaporeReservations Clerk, Front Office. Responsible for Reservations through telephone and fascimile. Provide customer service relating to reservations issues.

1989 Hongkong BankClerk, Bills Department. Prepared letters of credit for customers. Duties included data entry, filing and handling enquiries

Additional Professional Qualifications

Achieved Distinction in International Diploma in Computer from the National Computer School, Manchester UK.

Technical Skills

Business Skills

Proficient in:

MS Office applications like Excel, Access, Word and PowerPoint Other user applications like Hyperion, Essbase, Business Objects,

PeopleSoft (EPM and GL) and Qlikview

Investment models / financial cases (NPV, IRR, ROI) to assist Marketing colleagues in effectively managing their Advertising & Promotion investments.

MIS and analytics (Product P&Ls, Portfolio Analysis, Service Delivery Reports, Scorecards, Clients etc)

Senior stakeholders management