kendra moroz416.564.4855 www.kendramoroz.com toronto, ontario kendramoroz@gmail.com

Bright amateur professional crafty at identifying customer needs and solving problems by trailblazing through life with a passion for empowering successful community engagements

(& I’m also passionate about cats, wine, and the creative community, but that’s for another day)

educationCertificate in Project Management Fundamentals - Waterloo University, 2014Master of Arts, early childhood studies - Ryerson Univeristy, 2013Bachelor of Arts, Honours - Political Science & Law, Highest Honours - Carleton Univeristy, 2012

self-developmentself-developmentIntro to product & people management 2014Intro to virtual operations management 2014Creativity, innovation, & change 2014international skills workshop 2013teaching in higher education 2013 Behaviour management 2012Emerging leaders 2008Emerging leaders 2008

initiative involvementtheSIDElab, Toronto { Consultating entrepreneurs, bringing together systems of thinking to meaningful management application in user-friendly terms }Creative Mornings, Toronto { Volunteer Lead for breakfast lecture sessions for the creative community }Youth Advisory Panel, Government of Alberta { Consulted the Ministry of Children’s Services on KPIs for initiatives including the development of a strategic plan to evaluate the Youth Criminal Justice ActAmbassador & Ambassador & Volunteer Facilitation, Carleton University { Volunteer Lead managing a group of students on community engagements through to the creation of a strategic tactical plan and spearheading new partnerships to raise Carleton’s giving-back footprint in Ottawa }

experience since 2008bazinga! Technologies, Toronto. Coordinator, Customer SuccessCanderel, Toronto. Service Representative, Customer RelationsRyerson University, Toronto. Arts Literacy Teaching Assistant, Early Childhood EducationHincks-Dellcrest, Hincks-Dellcrest, Toronto. Program Facilitator, Stepping StonesLiving Life on the Avenue, Baybridge Retirement, Toronto. Customer RelationsCarleton Univeristy, Ottawa. Peer Counselor, Student Experiences Supervisor, Telecounselling for Undergraduate Recruitment Quantitative statistics Teaching Assistant, Public AffairsUnited States Embassy, Ottawa. Community Communication Officer, InternshipSenate of Canada, Ottawa. Office Administrator & Volunteer CoordinatorUSC Canada, OttawaUSC Canada, Ottawa. Community engagement & Education Coordinator, InternshipNational Capital Commission, Ottawa. Heritage Interpreter, Community AffairsSlaysh, Ottawa. Key holder, Operations & SalesCamrose & District Support Services, camrose. Education Facilitator, Cooperative Learning

technical know-how’sinDesign/photoshop/illustrator, HTML, SPSS, Share-point, MS Office Suite, Uservoice, Salesforce.com

soft skillsaccount and project management, KPI evaluation, customer experience design, analysis of ROI, CRM implementation, analytical reporting, cost reporting

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