Resume: Daniel Bower Phone: H: 360-256-5704 19319 Ne 8th St C: 503-437-0725 Camas, WA, 98607 E-Mail danandpatty1978@centurylink.net LinkedIn: https://www.linkedin.com/profile/view?id=7877908&trk=nav_responsive_tab_profile

Objective: Field Engineer

Customer focused, intrinsically motivated to meet the demanding needs of customers. Professionally skilled in handling complex technical situations and gaining customer trust. Capable of multi-tasking with minimal intervention, works well with others, and is team oriented. Process oriented to drive success in financial metrics with Customer Obsession as a central focus.

Competencies: Lean Six Sigma – Green Belt P11- Train the Trainer Certified BLC – Bench Leaders Certified (training certification for field service management) Microsoft Office Suite (Word, Excel, Access, PowerPoint, Publisher, Outlook) HVAC trained, with EPA certificate Systems Workflow and Solution Integration Proficient with PC/ Laptop Color Consistency I and II Certified Highly Mobile and Self Motivated Conversant in German

Professional History

1980 – Present, Xerox Corporation, Customer Technical Services

Chronology: 2003 – Present

Customer Technical Imaging Specialist o Provide direct 24x7 level 2 on-site technical support, repair and software installation to approximately 85 service technicians throughout the Pacific Northwest on all high end digital presses. Products include, iGen3/4, DC800/1000 all subsequent color digital presses.

o Facilitate workflow solution support to customers o Manage escalations to fruition, couple communications up line to design engineers and support staff at headquarters. o Integrated on-site training for advanced customers in service and maintenance delivery o Pre-sales integration and analysis for site preparation to marketing groups. o Manage all system installs o Provide 2nd level software support to customers and level 1 service engineers o Facilitate technical seminars and integrated solution support to local field support engineers for parts use and cost reduction. o Actively participate as a Remote Support Engineer for the High Volume Production Color Hotline. Providing Level 2 technical support to Field Technicians when faced with problems.

1998 – 2003 Printing Systems Technical Specialist o Provided the same job listing above, except in the monochrome high end

printing systems group. 1980- 1998

Senior Customer Service Engineer High Volume Production Duplicators and Printing Systems o Provided Level 1 direct service for customers o Responsible for customer on-site inventories o Manage parts expenses; maximize parts utilization to service to reduce net

expense to corporation while delivering system reliability and customer satisfaction and response time 24x7

Personal:

Education o 1972-1976 -Augsburg American High School, Augsburg Germany o 1976- 1977 University of Maryland, Munich Germany extension Campus o 1978 – 1980 – Clover Park College, Tacoma, Washington Degree in repair for consumer electronics and radio broadcast

communications FCC Class II and III w/ Radar and broadcast endorsements Certified Electronics Technician, Washington State

Community o 1992 – 1996 Board member for various gymnastics clubs o 1995 – 2000 President of Fisher Mill Plain Neighborhood Association o 1995 – 1996 Chaired a County Commissioners election campaign o 1996 - 2001 Coached Youth Football and Girls u12-u16 soccer Hobbies:

o Traveling o Outdoors, fishing, boating, motorcycle, and sports cars o Very adventuresome, enjoy mental and physical challenges. Xerox Recognition: 1981 Xerox Performance Par Club

1986 Xerox Performance Par Club 1991 Xerox Performance Par Club 1993 Xerox Performance Presidents Club 1995 Xerox Performance Gold Club o Awarded a position for service at the Atlanta 1996 Olympic Games 2001 Silver Service Peak Award 2004 Silver Service Peak Award 2006 Silver Service Peak Award 2010 Gold Service Peak Award

5 time Gold E-Learn Recipient for Education Classes within Xerox Training Facilities. Personal references provided upon request.