M Bindu MadhaviPlot Number 132, Radha Krishna Colony, A.S.Rao Nagar, Hyderabad – 500062

Contact Phone: + 91-9704174863Email: mbindu100@gmail.com

ObjectiveSeeking a challenging position as Business Analyst that provides opportunities to utilize my abilities for the fulfillment of organizational goals and to enhance my skills & competency.

Educational Qualifications MBA in Banking & Finance from Manipal University with CGPA of 7.8. BTECH in E.C.E from JNTU with aggregate percentage of 83.

Over 3years of Professional experience as Business Analyst in Financial Services Industry.

Summary of Qualifications Expertise in Business Analysis, Data Analysis, Business Rules, Business Process Modeling, Data Mapping, GAP Analysis and

creating business process documents. Developed Project Plans, Functional Specifications, project charter for Business Process Refinement, Re-Engineering,

Business Intelligence and Automation. Frequently conducted JAD sessions with management, vendors, users and stakeholders for open and pending issues. Great

facilitation skills in conducting walkthroughs, surveys, questionnaires, interviews, brainstorming and JAD / JAR sessions. Knowledge in executing SQL queries for database management.

Deliverables Proficient in creating Business Requirements Document (BRD), Use Case Specifications, Traceability Matrix, Functional

Requirement Document (FRD), Customer Requirement Documents and Workflows. Expert in creating Test Cases, Test Plans, Wireframe Diagrams, Context Diagrams, Data Flow Diagrams (DFD), Object

diagrams and Activity diagrams.

Methodologies Comprehensive knowledge about all stages of Software Development Life Cycle (SDLC).

Quality Assurance Conducted Pre-UAT and User Accepting Testing (UAT) cycles with users and stakeholders, prepared Standard Operating

Procedures (SOPs). Ability to analyze functional requirements, translates them into test cases, and prepares a Detailed Test Plan Specification

utilizing knowledge of the functional application, reviews of Test Cases and Documentation.

Skills Excellent communication and interpersonal skills, capable of communicating with highly technical engineering teams.

Exceptional mediator between external and internal customers, capable of interpreting needs and positions to ensure the success of the projects. Ability to co-ordinate between onsite/offshore teams.

Ability to work both independently and as a teammate. Quick learner and apt at prioritizing multiple projects.

Core Competencies Business Analysis / Business Integration ---- Business Requirement Document (BRD).

Software Development Lifecycle (SDLC) Methodologies ---- Agile/Scrum and Waterfall.Unified Modeling Language (UML) ---- Software Requirements Specification (SRS).Requirement Scoping, Requirement Gathering, Requirement Elicitation ---- Functional and Non-functional Specification.Test Case Management / UAT ---- Business Process Document.

Technical Skills / Tools MS Office, WindowsXP/7/8, UNIX, UML, SQL Server 2005/2008, Oracle 10g/11g databases, WinSCP, Balsamiq Screen

Designing tool.

Professional Experience

HSBC GLT: Associate Business Analyst October 2014 – Present.

Key Projects:1) SCION (Security Compliance Intelligence Operations Network)

Description: SCION application deals with fraud, money laundering, physical security, enquiries and orders.

Role: Developing Test Strategy, Test Plan for software products by doing analysis of functional requirements. Review of test cases

and manage test data preparation. Driving Process Improvements both from Business, Technology and Operations point of view, advice system features and

propose system amendments. Managing Vendor Interactions i.e. vetting out solutions given by vendors, monitoring the work done, resolving live issues

and maintaining the relationship as a whole. Implementing the changes required for issues identified during UAT testing.

ICICI Bank Limited: Associate Business Analyst May 2011 – October 2014. Assistant Manager in ICICI Bank and as an Application owner for InvestEasy, WebTrends and Reward Points Applications in

Internet Banking – Infinity. Well versed in C, C++ and Java along with MySQL, SQL and Oracle databases.

Key Projects:

1) Retail Internet Banking

Role:Designing & implementing the Change Management processes ensuring risk management, controls and governance as a part of project implementation for multiple applications.

2) InvestEasyImplementation of InvestEasy on Retail Internet Banking for Logged In sections. InvestEasy application in Internet Banking module deals with managing of the buying/selling of Mutual Funds.

a) Investeasy registration automation in Retail Internet Banking :

Description: Retail banking business is actively promoting Invest @ Ease registration process among its customer base, so that registered customers can start investing into Mutual Funds through ICICI Bank’s branches or through customer self service options available at Net banking infinity platform. Currently Invest @ Ease registration is a branch based process where customer walks in to a branch fills a physical form, provide relevant documentation. It’s proposed that CAMS, one of leading RTAs, will arrange for bulk customer CVL KYC compliance and post which they will also allow Investment transactions for such customers into Mutual Funds without requiring explicit InvestEasy registration.

Business Benefit: Better customer experience with more user friendly User Interface. Will enable approximately 10 lakh new customers who would be able to investment transactions using ICICI bank’s

Invest@Ease platform.

3) Web TrendsOffering analytics on collection and presentation of user behavior for Internet Banking in Logged/Non logged sections.

4) Reward PointsThis application relates to awarding rewards for savings account customers according to their transactions.

Implementing the changes required for issues identified during UAT testing. Gathering business requirements and leading the development, UAT, implementation of project & bug-fixing. It is designed to help the customers in accumulating the PAYBACK points for things they do. Be it Utility Bill Payment,

Online Shopping, Home or Auto Loan EMI payment or even investing in Recurring Deposits - all these will earn the PAYBACK points that can be redeemed.

Note: PAYBACK is India's largest multi-brand loyalty program. All points that the customer earn under the ICICI Bank MySavings Rewards program are PAYBACK points. 

ICICI Bank Limited: Probationary Officer August 2010 – May 2011.

Trainee as Banker with ICICI Bank Ltd involves classroom sessions about Banking & Finance. The following are the modules involved this Training.

Banking Sessions Classroom sessions about Banking and Finance and frequent visits to ICICI Bank Corporate Offices to get acquainted with the

Corporate Culture.

Market Analysis Collating information on ICICI Bank products and comparing the existing system details with that of the other organizations

and providing the feedback to the bank with proper suggestions.

Event Organizations To handle a team of for delegating work at ICICI Bank and organized various extracurricular events for the team. Responsible for organizing Sales Event called “Sales Mela“.