EXPERIENCE

Chetan G. Bhatia www.chetangbhatia.comcgbhatia@indiana.edu

(812) 325-9212TECHNICAL WRITER TURNED UX DESIGNER

EDUCATION

M.S. in HCI DesignIndiana University, Bloomington, INMay 2017

Master of IT ManagementUniversity of Wollongong, Dubai, UAE January 2010

B.Sc. in Information TechnologyUniversity of Mumbai, Mumbai, IndiaMay 2006

Affinity Diagramming

Design Methods

SKILLS

Conducting InterviewsBuilding PersonasSketchingPrototypingUsability TestingWireframing

Design ToolsSketchAdobe Photoshop

Associate Instructor - I494 (Capstone Project)Indiana University, Bloomington, INAugust 2015 - Present

Senior Technical WriterProgress Software Corporation, Hyderabad, IndiaFebruary 2014 - July 2015

Documentation owner for 2 products: Server Technology and Tools (STAT) and OpenEdge Management (OEM)

Conducted interviews to answer customer queries on the knowledge base in collaboration with developers, designers, and fellow writers

Received a performance award for delivering content for a version release within 3 months

Technical Writing SpecialistPTC, Inc., Pune, IndiaJuly 2013 - February 2014

Designed and developed content for the electrical wiring features of the PTC Creo 3 CAD system

Interviewed industry professionals to better understand the requirements and features

Senior Technical WriterLionBridge Technologies, Inc., Mumbai, IndiaMarch 2010 - July 2013

Led a 4-person team in writing web-based user guides for the Samsung Tizen mobile OS

Received a performance award for retaining the $400,000 a year documentation contract with Samsung

Designed and developed tutorials for over 40 sample mobile applications

Worked for over 2 years with remote teams from Finland (editorial team and South Korea (management)

We conducted interviews with firefighters and then sketched and iterated upon designs to help them train against extreme situations

COURSEWORK PROJECT

Dynamic Dispatch: A boardgame for firefighters

We created a working prototype of the game and conducted usability testing with firefighters

At the 2015 Fall Projects and Research Symosium, our project won the People’s Choice Award

I have designed this resume using Sketch 3