NAVEEN SINGH

Email- naveen.sgh90@gmail.comContact No. - 9686861283

PROFESSIONAL SKILLS

Young, energetic and result-oriented professional with 3 Years 4 Months of IT experience in Java.Currently employed with Accenture Services Private Ltd., Bangalore as a Software Engineer.Good technical and analytical skills in Java/J2EE, Spring MVC.Good knowledge of PL/SQL and UNIX.Integrating cloud storage with other applications and integrated applications using web service.Closely working with Clients on day to day basis, understanding their requirements and implementing the same.Good knowledge of Incident and Problem Management.Driving P1/P2 Bridges, analyzing the bug in code and proposing the required fix.Troubleshooting the Network related issues.Innovative professional with proven ability to identify, analyze, and solve problems to increase customer satisfaction.Good communication skills, excellent team player, interacts effectively with Clients and end usersParticipate in customer interaction (technical issues only).

Tools and Technologies:

Domain: CRM (Customer Relationship Management). Programming Language: Core Java, J2EE, Java Spring (MVC Framework) 3.2, Hibernate.Web Servers: Apache Tomcat 7.0IDE: Eclipse Juno.Application Server: IBM WebSphere 8.5Tools used: Splunk 6.2, BMC Remedy 7.1 and 8, SSH Tectia, JIRA.OS: Windows, MAC OSDatabase: Oracle 9i/10g (Toad)

PROFESSIONAL DETAILS

Duration Organization Job title Location

August 2013-Till date Accenture Pvt. Ltd Software Engineer Analyst Bangalore

March 2013 to July 2013 Alankit Assignments Ltd. Software Engineer Mumbai

PROJECT DETAILS

Project #1: Case Management (Cisco Cloud Storage).Client : CiscoDomain : CRMDuration : August 2013 to till date.

Synopsis:

CSC (Cisco Cloud Storage) is used in Service request management to upload and download log files to SR.CSC integrates cloud storage to various case management applications (like Support Case Manager, Case Kwery Tool, CSOne). Below are few critical functionalities of CSOne application.

1. Handling all upload/download requests.2. Handling connection to database to upload file metadata, connecting to Ping federator (3rd party) to provide authentication and passing the upload URL to clients to connect to cloud storage.3. Handling Encryption/Decryption of files before uploading to cloud.4. Handling jvm to jvm connection using webservices (Layer 7).

Responsibilities:

Analysis, Coding and Debugging in Java. Effectively documenting the changes. Development and Maintenance to Cloud storage. Production Support which directly involves finance. Training new joiners in the team about the application. Working as a single point of contact for any issues related to CSC.

Project #2 : CLIP (Collaboration Learning Intelligence Platform)Client : Cisco Period : September 2015 to till date.Team Size : 5

Synopsis:

Clip is a critical escalation management tool. CLIP provides 42 types of services in which BEMS and CAP is major one. Shared functions across services will include action notification and tracking, transactional management reporting Cisco customer can use BEMS and CAP to create case about various issues (like: Issue with routers, Voip). Clip uses webservices to connect to various other services to get and update customer data on day to day basis. Below are few critical functionalities of CLIP application.

Creating custom routing rules Collaborating with other POCs to work on the engagement Re-Queue the engagement to some other Queue. Integration with various external services using webservices.

Responsibilities:

Analysis, Coding and Debugging. Day to day interaction with business on various issues. Effectively documenting the changes. Production Support which directly involves finance. Training new joiners in the team about the application.

Project #3 : Cisco TAC Tools (SCM, CKT)Client : Cisco Period : August 2013 to till date.Team Size : 20

Synopsis:

Supported multiple applications in CITS (Connected IT Services) following Incident Management and Process Management process. Incident Management Cycle started from incident detection to incident closure .Cisco has classification of application depending on its priority which lies from P1 to P6 Application. Below are the some of the priority applications supported by me:

SCM: Support Case Manager is serviced based application, where all cisco customers who are entitled under a contract can create Service Request.

CKT: Case Kwery tool is used to download/delete files from service request and to handle Service request.

Responsibilities:

Finding the Root cause for any issue related to application like, files/note not visible, Creation and updation of Service request, integration with other services like CSC, CSOne.

Every week updating the status for open and closed issues (For any clarification). Single point of contact for both customer and developer. The major part of my team included Constant Analysis, System Monitoring, and

Responding to customer queries and also to Critical/Server business problems. Doing appropriate escalation based on criticality and feasibility. Communicate with business regarding impact of issues and estimated time until

such issues are fixed. Responsible for providing support in L2/L3 level depending on the priority.

Project #3 : Aadhaar client ManagementCompany : Alankit Assignments Ltd.Period : March 2013 to July 2013.Team Size : 10

Synopsis:

Aadhaar client is used to do enrolment of users for Aadhaar card.

Responsibilities:

Debugging of various issues related to Aadhaar client. Training new joiners in the team about the application. Managing synchronization of Aadhaar applications.

ACADEMIC QUALIFICATION

Degree Year of Passing University/College Location

High School 2005 UP BOARD Allahabad (U.P)

Intermediate 2007 UP BOARD Allahabad (U.P)B.Tech (Computer

Science and Engineering)

2012 BBIET & RC, Bulandshahr (UPTU) Bulandshahr (U.P)

EXTRA -CURRICULAR ACTIVITIES

Part of PAT team in Accenture, organizing various events like Fashion show, Singing, Dancing, cyclothon, Birthday Bash.

Got PAT on the back award in Accenture. Organized Gaming Event in Encore 2011 in College. Participated in Robotics Competition organized by Delhi College of Engineering. Awarded as many certificates in General Knowledge Quiz, Debates and other

Competition at School Level.

PERSONAL DETAILS

NAME- Naveen SinghDATE OF BIRTH- Dec 7th 1990SEX- MaleNATIONALITY- IndianLANGUAGES KNOWN- English and HindiMAILING ADDRESS- Naveen Singh, House No. 181/3,

6th Cross, Venkatapura, Kormangala, Banglore-560034

Place: Bangalore Naveen Singh