RITESH SHARMAType -IV, 115 PH: 09873046312 North-West Motibagh, 01126882265New Delhi-21 Email: ritesh.engineer@gmail.com

A versatile and competent Telecommunication professional with expertise in VoIP Communications,

Computer Networks and Telecomm Switching, Routing; Session Border Controller, Application

servers; Possess 10 + years’ experience; Seeking a challenging and technical assignment.

Summary – Skill Set and Profile

o Strong technical skills in VOIP, Networking, Linux and Telecommunication.

o SIP: Good experience in SIP, its working procedure, SIP signaling and SIP

related problem troubleshooting.

o VoIP devices: Configuring and troubleshooting for VoIP devices e.g. Session

Border Controller, RSM (Provisioning tool/database using high availability

SAN ), EMS, Media gateways, Routers, Audio Codes, ATA and IP Phones,

Application servers, IP PBX.

o O.S: Windows, Linux.

o Additional: TCP/IP Networking, SIPp, Wireshark.

o Databases: MySQL, Postgresql.

o Soft Skills:

o Excellent individual and team player with an ability to adapt well and

perform in new competitive environment.

o Effective communication, interpersonal skills withstrong analytical mind-

set to learn quickly, to analyze the situation, identify requirements and

provide solutions.

Professional Experience

#Company Name- GlobalLogic India Ltd. (2nd March, 2010 to till date)

Company Profile- The leader in software R&D services, GlobalLogic has created a

network of global innovation hubs throughout the US, India, Ukraine, China and Argentina

that connects clients with 8,000+ of the brightest and most innovative software minds

through an award-winning platform (GlobalLogic Velocity™) for distributed Agile R&D.

GlobalLogic has been ranked an Inc. 500 company and has been recognized as a top global

employer since 2005. GlobalLogic is headquartered in McLean, Virginia.

Designation - Working as Associate Consultant - Engineering

Job Profile- Project Description

Product Support operations for

o GENBAND SBC - Session Border Controller and

o RSM- Real-time Session Monitoring Application.

o OneEMS – Element management System hosted in Virtualized environment

o GV Analytics – Elastic search based data analysis tool.

VoIP Solutions on SBC and RSM is provided to clients across the globe.

Working at Lead level and managing various team related processes. Escalation point for various

client operations.

Managing APAC region escalations and managing OneEMS Product support.

Technologies VoIP, SIP, Session Border Controller, RSM (Provisioning tool/database using high availability

SAN ), Media gateways, MySQL/PostgreSQL, Linux, SIPp, Wireshark.

Key Responsibilities-

Providing Level 3 product support on GENBAND SBC , RSM and OneEMS. Managing the

various aspect of Session Border Controller like troubleshooting, configuration, upgrades,

managing deployment etc.

Reproducing issues by running test scenarios using various tools like SIPp, wireshark.

Managing various internal processes and functions related to team management like Team On-call

schedule management, Shift schedule management, OneEMS Product prime and various internal

reports.

Working as Escalation point for APAC region end customers. Technical account management for

Japanese client and other client partners.

Maintenance and troubleshooting of Linux based SBC and RSM High availability Clusters.

Solving client’s technical issues by defect reproducing and providing solution through Salesforce

ticketing system.

Working directly with sustaining engineering and escalating identified code issues and future

product patches.

Managing Technical Service Bulletins for notifying worldwide client partners about the technical

updates and notifications.

Key Accomplishments:-

Multiple onsite visits: Visited USA for 5 months and Canada twice for 7 months duration to work

with Architecture team of Genband SBC/OneEMS at Genband’s Office / R&D centre.

Awarded by top management of client with reputed ‘President Award’ – Client’s top annual

appreciation award for extraordinary work efforts.

Awarded with BU star award for individual excellence within organization itself

Awarded organization wide Quarterly Engineering Excellence award.

#Company Name- Primus Telecommunications India Pvt. Ltd. (10th March, 2008

to 26th February, 2010 )

Company Profile- PRIMUS Telecommunications, Incorporated (NASDAQ: PRTL),

Primus is an Integrated Global Telecommunications company with more than One Billion

dollars in annual revenues and a retail customer base of 2.5M customers in the US, Canada,

Australia and Europe. Primus ranked as a Fortune 1000 company in 2004 and 2005. Primus

has an enterprise value of approximately US$600M

Designation - Worked as Sr.Engineer Pre/Post Sales VoIP Provisioning and Support

Job Profile-

Providing Presales support on broadsoft based Hosted IP-PBX.

Provisioning and configuring the VoIP devices for the New Customers:

o IP Phones, ATA, routers, VoIP Gateways, SIP Applications servers

Troubleshooting and interaction with customers for the VoIP related issues.

Key Responsibilities-

Providing pre-sales support to account managers and probable customers on Hosted IP-PBX.

Provisioning the new customers/accounts on the Broadsoft platform to run Application services

Examine call detail records generated from customer calls to determine internal or external

network issues.

Working on Broadsoft platform and assigning group and user feature sets like Auto attendants,

Call Centers, Hunt groups, Call Pickup, SIP trunking, Voicemails, Call shared Features etc.

Troubleshoot the Network trouble tickets from Primus VoIP/SIP customers.

Installation and testing the devices before dispatching orders to the customer.

Manage database and records of all customers and the information about their up gradation and

changes.

Documenting key processes, manuals for new features and products.

Key Accomplishments:-

Four months international exposure: Got training on broadsoft platform and chance to work in

live environment in London, UK.

Member of Core team for ISO 9001: 10002 certification for organization: Actively helped

organization in achieving ISO 9001: 10002 certifications by documenting processes,

SOIs/manuals, flowcharts and maintaining records.

#Previous Company Name- Tata Communications Internet Services Ltd. (1st August, 2007 to

5th March, 2008)

Company Profile-TATA Communications (VSNL) Internet Services Ltd. (VISL) holds a category 'A'

Internet Service Provider License from the Department of Telecommunications, Government of India.

VISL is a total solutions provider with single-window offerings Internet Bandwidth for SME and large

Corporate nationally; Voice Over IP solutions, Managed Data Network services for high-reliability

applications. Contact Direct is the VoIP Service of VISL. Contact Direct provides global and quality Voice

network (ITSP Service) for Call Centers/ BPOs, SMEs, Corporate Customers etc , and Audio Conferencing

facility.

Designation- Worked as Network executive (VoIP). I was key member of Central NOC Team.

Job Profile- Configuring the VoIP devices for the New Customers:

o Routers, Mediants, Audiocode, IP Phones, ATA

Troubleshooting and interaction with customers for the VoIP related issues.

Maintenance and trouble shooting of SIP Servers, SERs (SIP Express Routers), Asterisk Servers.

Maintaining Audio conferencing Server and troubleshooting for the server. Check for the different

rooms and databases for Audio conferencing.

Key Responsibilities-

Worked in National NOC providing Support to all branches.

Maintenance and troubleshooting of Servers.

Real-time call traffic monitoring and route switching

Direct Interaction with clients for issues and Upstream (Carriers).

Managed database of all customers and the information about their up gradation and changes.

Maintaining SIP-IPBX of all India Branches.

Provide training on time to time basis to Branch Engineers, and help junior colleagues to grow.

# Previous Company Name- DIGITAL HUB INDIA PVT LTD. (1st August, 2006 to 31st July,

2007)

Company Profile- Digital Hub Group (Associated Companies) Digital Hub India and its associate

Companies Digital Hub USA, Worldone Telecom is group of companies currently operating in USA and

India. Digital Hub and associate companies currently own Nortel DMS 250/300 super node switches with

60,000+ thousand ports switching capacity, which is located in Los Angles, California. Digital Hub India

provides its customer a web-based tax provisioning and real time web-based routing for all kind of telecom

switches.

Designation- Network Engineer (NOC)

Job Profile-.

Maintaining and troubleshooting on Telecom Switches like NACT STX, NTS,

Soft switches like MERA switch , Nexge Soft switch and Cisco/Linksys ATAs.

Real-time call traffic monitoring and route switching.

Handling activities like call routings, remotely accessing telecom switches,

troubleshooting clients problems, maintaining rate schedules, creating new

accounts on STX, NTS.

Working on Cisco 5800 voice router.

Looking basic LAN networking and maintaining WAN connectivity.

Initial Industrial Training Experience Six months industrial training at “CMS Computers Ltd.” as Network Engineer.

o Three months training at TataAIG as a network engineer on the behalf of

CMS Computers Ltd.

o Three months of training experience at Voltas Ltd and Centurian Banks

as network engineer on the behalf of CMS Computers Ltd.

Educational Qualification

B.Tech (Computer Sc.) – Adesh Institute Of Engineering and Technology,

Faridkot, Affiliated to Punjab Technical University, Jalandhar, 2006, (68%)

12th (Non Medical) – B.B.M.B D.A.V Public School, Talwara Township,

Affiliated to C.B.S.E, New Delhi, 2001, (59 %)

10th - B.B.M.B D.A.V Public School, Talwara Township, Affiliated to C.B.S.E,

New Delhi, 1999, (70 %)

Certifications: CCNA

EXTRACURRICULAR ACHIEVEMENTS

Leading and initiative taking capabilities. Volunteered for various social causes with Art of living foundation.

Student Co-ordinator in ISTE National level Techfest organized at my Engineering Institute. Always been an active participant at college level - Member of NSS, member of college

volleyball team, executive member of LITERARY CLUB” and Dramatics club of college and also editor of College Magazine. Was Head representative of college Mess Committee

Participated in Techfest at national level and won Gold medal in Brush less painting and Silver medal in Poster making.

Personal Details:

Date of Birth : September 10, 1983.

Marital Status : Married

Languages Known : English, Hindi & Punjabi

Hobbies : Sketching, Reading and writing Poems.

All information furnished here is true to the best of my knowledge and belief.

RITESH SHARMA