Swati Anand • Email: swatianand83@gmail.com

• Home/Mobile: +1 949 572 4145

PROJECT AND PORTFOLIO MANAGER

PROFESSIONAL SUMMARY

A Techno-Functional Portfolio and Project Management professional with 10+ years of overall experience in delivering global projects. With

experience across Financial services, Banking - Commercial and Investment Banking, Healthcare and Life Sciences, Airlines and Electricity and Utility

Industry, business process consulting, leading large teams and focusing on performance with orientation towards business growth. Specializes in

Business Consulting, Portfolio and Project Management, Implementation Management and Client Interfacing. Possess excellent stakeholder

management, analytical, leadership and people skills.

AREAS OF EXCELLENCE

Project Management Roles & Responsibilities

Portfolio Management

Project Management

Costing and Estimations

Project Planning

Schedule and Resource Management

Monitoring and Execution

Project Control Metrics

Multi-Vendor and stakeholder team handling

Change Management

SWOT Analysis and Process Improvement

Stakeholder management

Service Management

Proposal documentation and RFP Response

Building and maintaining client relationships

Project (s) Management, schedule tracking, report statistics

Resource planning and allocation, Managing priorities

Manage and Mentor cross functional teams

Portfolio Reporting

Deliver within agreed service levels, times and budget

Regular, quality communication

Process control & implementation, ensure adherence

Continuous process improvement activities

Provide transition support, coaching and mentoring

CAREER HIGHLIGHTS

Played a major role in building a new relationships with major financial institutions in US

Steered a global team of 15+ people – responsible for identifying and adding roles to the team

Handled a multi-vendor complex project with multiple stakeholders involved for one of the major investment firms in US

Portfolio Manager for multiple LOB’s for a worldwide automobile giant.

PROFESSIONAL EXPERIENCE

Strong background leading Business Transformation and Performance Improvement initiatives, as well as leadership experience with Technology Integration and IT Service Delivery. Specializing in Business Effectiveness practice comprising of process improvement, systems integration, and data analysis and program management.

Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.

Define and initiate projects, and assign Project Managers, technical leads and analysts to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program. Expertise in Financial Planning, Forecasting, Budgeting and utilization of variance analysis to manage project to completion on time and within budget

Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.

Swati Anand Well versed with Financial Accounting, Journal, General Ledger, Income Statement, Balance sheet, financial statements, retail banking

operations including front and back office, lending operations, commercial and personal loan products, Investment banking, fixed income and Vendor Management.

Good understanding of Business Management and Information Security concepts and protocols. Experienced in Information Security and dealing with SaaS applications. Strong working knowledge of security related regulations/control frameworks.

Experience in facilitating Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments. Detailed knowledge on the Application transition and migration methodologies. Well versed and CERTIIFIED in ITIL processes

Well versed with creating reports for end users using various reporting/dash-boarding tools. Business Domain / System Knowledge

o Banking - Retail, Lending, Corporate, Investment, Personal, Cash Management, Wealth management, International Businesso Financial - Accounting, Financial statements analysis, Automobile financingo Capital Markets - Fixed Income, Forex, Commercial Lending, Portfolio reporting, o Techno-functional - 3rd party integrations, Industry protocols, front office and back office system operations, BI Reporting (BO /

Tableau, SAS), ETL (Informatica), SAP-BW, Salesforce o User Management, Authorization and Entitlements including Single Sign-on (SSO)

Tools Used: o Project Management – JIRA, MPP, HP’s Project and Portfolio Management, Clarityo Others – Salesforce, SAP - BW, BMC Remedy, SharePoint, Service Nowo Release Management – VSS, Clear Case, SVN, TFSo Requirements Gathering: MS Office, MS Visio, Rational Requisite Proo Identity and Access Management – Oracle Suite of Applications like OAM, OIM etc., IBM’s SIM/SAMo Business Intelligence - SSIS, SSRS, Business Objects, Informatica, Tableauo UI Design – Axureo Testing – Quality Center/ ALM

Portfolio Manager, Toyota Financials Services, Torrance - CA, USA Nov 2015 – Till Date

Responsible for the development and continuous improvement of the IT Project execution playbook, seeking contributions from Project

Managers, Application and Infrastructure development teams, to ensure that the standards meet best practice.

As part of PMO, implemented governance standards across the portfolio, including tracking, monitoring and updating the status of

program portfolio.

Build up a repository of project templates both technical and management to support the Project Managers – use examples from current

and past projects to identify best practice

Liaise with the entire Program and Enablement Management team so that standards are implemented consistently across the portfolio.

Help on-board and train new PM members on the playbook guidelines.

Working on various projects in multi-vendor and onshore-offshore environment, getting targets accomplished on time.

Own accountability for weekly governance processes and activities of the IT program portfolio

Responsible for multiple portfolios, prepared consolidated material from project reports for monthly review; complete and distribute

monthly operational review reports

Supported implementation of the quality strategy, including any processes and templates, across all projects.

Lead quality governance activities to meet quality objectives. Manage the program level risks and issues register. Carry out assurance

review processes as required on Program Charters and other key deliverables for new programs

Monitored projects against time, budget and quality standards; own portfolio milestone reports

Project Manager and Lead Business Analyst, City National Bank, Los Angeles - CA, USA May 2014 – Nov 2016

Establishing a new client relationship with largest entertainment client in USA & working towards developing a business online portal

encompassing UI access, IAM for identity and access management and integrating with databases

As Project Manager responsible for all implementation planning, resourcing and execution and operational definition, testing, dress

rehearsals, Go-lives for a compliance project (Identity & Access Management) leveraging IBM’s solution. Implemented Role Based Access

Controls (RBAC) and integrated single sign on (SSO) with multiple applications

Helped in structuring business process to be followed for overall project execution. Provide guidance to the teams while resolving issues

Swati Anand Worked in AGILE mode & with outsourcing vendors ensuring compliance to process standards.

As part of BSA responsibilities- Carried out Business Requirements gathering and documentation, documenting Functional requirement

specifications, Use cases, test cases, UI mock ups and demos.

Interfaced with business users to prepare Business Requirements (BR), Software System Requirements (SSR) and Linked business

processes to organizational objectives, performed critical path analysis, and identified opportunities for business process improvement

Provide oversight and direction to teams responsible for the planning, evaluation, implementation and maintenance of security

technologies. Contribute to the development of security metrics. Track, analyze, and report security metrics and propose

countermeasures to address security trends.

Implemented a data migration initiative involving data warehouse and business intelligence. Used Sql tools SSIS and SSRS

Implemented a CRM (Salesforce) project in AGILE mode.

Develop Communication Strategy, UAT and Go-live Approach, High and Low Level project plans

Lead Business Analyst, Capital Group Companies, Irvine – CA, Nov 2012 – Apr 2014

Worked as Business Analyst - suggesting the best practices to the user/business to manage and maintain data. Coordinated work plans

between managers and client.

Managed client engagement services and solution implementations. Provided business consulting, knowledge expertise in strategic

performance management methodologies, process assessment work, and the application of technologies to business.

Project Management tasks like preparing Project Plans, Risk Management and Minimization plans from the issues and data gaps

identified, Handling Resource allocation and management

Liaised with business, functional owners and technical teams during risk engineering and review sessions to derive and execute action

plans, meeting deadlines and standards

Involved with the implementation of identity and access management system (IAM) using Oracle Suite of applications vis-à-vis OAM, OIM

etc. Gathered requirements to implement Role Based Access Controls (RBAC) and also implemented single sign on (SSO) with multiple

applications.

Conducted JAD sessions with the users and meetings with developers, QA team for communicating primary requirements, discussed

different versions of requirements, queries, and clarified the issues

Setting guidelines for Onboarding and off-boarding procedures, documenting the standards to ensure compliance with regulatory

requirements. Part of Vendor Management team to deal with vendors, staffing and respective contracts

Worked in AGILE model, facilitating scrum meetings, prioritizing backlog, created traceability matrix etc.

Working with Information Security to assure the confidentiality, integrity, and availability of data information assets. Also actively

contributed to inter-departmental and cross-functional working groups to ensure security requirements met. Created documentation for

the same.

Work with testing team to get both functional and risk based test cases drafted and reviews the same. Manage requirements backlog

through Quality Center. Facilitated User Acceptance Testing (UAT) with the business users and communicated the change requests

resulting from the UAT

Lead Business Analyst, Northeast Utilities, Berlin – CT, USA, July 2010 – Nov2012

Involved in business operations and helped/ing organization to achieve cost-effective solution with enhanced quality and increased

customer satisfaction.

Liaised with business and functional owners during risk engineering and review sessions to derive and execute action plans, meeting

deadlines and standards

Interfaced with business users to prepare Business Requirements (BR) and Software System Requirements (SSR). Conducted Joint

Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues

Developed use cases with UML for new product’s functionality. Designed Data Flow Diagrams (DFD’s), Entity Relationship Diagrams

(ERD’s), and web page mock ups using modeling tools. Traced test cases & functional specifications to SSR & BR using traceability matrix.

Implemented a Salesforce project with business stakeholders across various LOB’s. Was a lead business analyst gathering and elicitating

requirements before handing off to the development team.

Swati Anand Experienced in development and design of reports and dashboards for supporting the business analysis in a corporate wide reporting

using Business Objects. Also led a team that established specialized Business Intelligence/Data Warehousing business analysis processes

and artifacts

Performed the system and the integration testing. Also doing performance testing through Load Runner. Facilitated User Acceptance

Testing (UAT) with the end users, helped them understanding the system, the changes implemented

Used the Unified Change Management to track changes to multiple artifacts by versioning artifacts, associating requirements to specific

change request/defects to streamline the defect/change tracking process

Team Lead/Developer/Process Consultant, Infosys, Dec 2005 – June 2010

Client – American Airlines ::Role – Process Consultant

Client – Atlanta Gas Light ::Role – Team Lead

Client – Southern California Edison ::Role – Developer

EDUCATION AND CERTIFICATIONS

Honors in Bachelor of Technology (75.5%), Electronics and Communication Engineering, GGS Indraprastha University, India 2001 – 2005

Certificate of Management from Paul Merage School of Management (University of California - Irvine)

ITIL certified

ADDITIONAL INFORMATION

LinkedIn profile: www.linkedin.com/in/anandswati/

Currently located in California, USA

Date: 1 May 2023 (SWATI ANAND)