Retail Industry Solution Map Edition

Retail

Industry Solution Map Edition 2006

SAP AG 2006, 2

Retail

Vendor Customer Planning Merchandising Buying Distribution Sales

Enterprise Management & Support

Demand Management

Demand Modeling and Forecasting

Merchandise, Assortment and Space Planning and Opt.

Retail Price Planning and Optimization

Promotion Planning and Optimization

Markdown Planning and Optimization

Sourcing and Buying

Vendor Relationship Management

Foreign Trade Management

Purchase Order Management

Private Label Management

Supply Chain Management

Multi Channel Order Fulfillment

Replenishment and Inventory Opt.

Inventory Management

Warehouse and DC Management

Transportation Management

Supply Chain Visibility and Tracking

Store and Multi Channel

Point-of-Sale

Store Operations

Catalog Management

e-Commerce

Call Center

Multi Channel Customer Service

Customer Data Management and Profiling

Multi Channel Customer Loyalty

SAP AG 2006, 3

Retail


Enterprise Management & SupportMaster Data Management

Analytics

Financials

Human Capital Management

Corporate Services

Operations Support

Demand Management

Sourcing and Buying



SAP AG 2006, 4

Retail


Enterprise Management & SupportMaster Data Management

Global Data Synchronisation Initial Load Consolidation Content Management Distribution

Analytics

Strategic Enterprise Management Financial Analytics Operations Analytics Workforce Analytics

Financials Financial Supply Chain

Management Financial Accounting Management Accounting Corporate Governance


Talent Management Workforce Process Management Workforce Deployment

Corporate Services

Travel Management Incentive and Commission Management

Operations Support Life-Cycle Data Management

Project & Portfolio Management

Quality Management

Enterprise Asset Management

Indirect Procurement

Global Trade Services

Global Trade Management

Demand Management

Sourcing and Buying



SAP AG 2006, 5

Demand Modeling and Forecasting

Data Cleansing and Enhancement (SAP S27 )

Demand Modeling (SAP S27 )

Demand Forecasting (SAP S27 )

Model Validation (SAP S27 )


Merchandise and Assortment Planning

Category Business Planning

Retail Price Planning and Optimization

Business Rules Management (SAP S27 )

Retail Pricing (SAP S22 )

Retail Price Planning and Simulation (SAP S22 )

Promotion Planning and Optimization

Business Rules Management (SAP S29 )

Promotion Planning

Promotion Management

Markdown Planning and Optimization

Markdown Strategy (SAP

S19,S27 )

Business Rules Management (SAP S19,S27 )

Markdown Management (SAP

S22 )

Markdown Optimization (SAP

S19,S27 )

Markdown Analytics (SAP

S19,S27 )

Demand Management


SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases

Demand Management

SAP AG 2006, 6


Merchandise and Assortment Planning

Merchandise Planning (SAP S21 )

Store Planning (SAP S21 )

Assortment Planning (SAP S21 )

Assortment Management (SAP S21 )

Category Business Planning

Category Planning and Analytics (SAP S21 )

Store Planning (SAP S21 )

Assortment Planning (SAP S21 P1 )

Assortment Operations (SAP S21 )

Demand Management - Merchandise, Assortment and Space Planning and Opt.



Demand Management

SAP AG 2006, 7


Supplier Registration

Spend Analysis

Vendor Evaluation and Monitoring

Contract Management

Strategic Sourcing with Bid Invitation

Strategic Sourcing with Live Auction

Vendor Collaboration

Foreign Trade Management

Import - Compliance Management

Import - Customs Management

Import - Risk Management

Import - Declarations to Government

Export - Compliance Management

Export - Customs Management

Export - Risk Management

Export - Declarations to Government

Purchase Order Management

Processing Purchase Orders (SAP S1 )

Seasonal Procurement Retail

Order Optimizing

Fresh Items Procurement

Collective Purchase Order

Invoicing (SAP S1 )

Allocation

Subsequent Settlement (SAP S1 )

Private Label Management

Product Design and Introduction (SAP

S1 )

Supply Planning (SAP S12 )

Sourcing and Buying



Sourcing and Buying

SAP AG 2006, 8


Supplier Registration

Supplier Order Collaboration (SAP

S33 )

Requirement Processing (SAP

S1,S33 )

Source of Supply Management (SAP

S33 )

Spend Analysis

Analyzing Spend (SAP S33 )

Vendor Evaluation and Monitoring

Questionnaire-Based Vendor Evaluation (SAP S33 )

Standard Vendor Evaluation (SAP S22 )

Contract Management


S1,S5 )

Analyzing Procurement Data (SAP S5 )

Strategic Sourcing with Bid Invitation


S1,S5 )


S1,S5 )

Strategic Sourcing with Live Auction


S1,S5 )


S1,S5 )

Vendor Collaboration

VMI Inbound Communication (SAP

S22 )

VMI Outbound Communication (SAP

S22 )

Collaborative Planning Forecasting & Replenishment (SAP

S22 )

Collaborative Communication (SAP

S22 )

Sourcing and Buying - Vendor Relationship Management



Sourcing and Buying

SAP AG 2006, 9

Foreign Trade Management Import -

Compliance Management

Product Classification (SAP S16 )

Sanctioned Party List Screening (SAP S16 )

Embargo Check (SAP S16 )

Import Control (SAP S16 )

Import - Customs Management


Customs Duty Calculation (SAP

S17 )

Transit Procedure Inbound (SAP S17 )

Presentation to Customs (SAP

S17 )

Customs Processing Import (SAP S17 )

Import - Risk Management

Trade Preference Processing (SAP

S22 )

Letter of Credit (SAP S22 )

Import - Declarations to Government

Declarations to Government (SAP

S22 )

Export - Compliance

Management


Sanctioned Party List Screening (SAP S16 )

Embargo Check (SAP S16 )

Export Control (SAP S16 )

Export - Customs Management


Transit Procedure Outbound (SAP

S17 )

Customs Processing Export (SAP S17 )

Export - Risk Management

Restitution Handling (SAP

S22 )

Trade Preference Processing (SAP

S22 )

Letter of Credit (SAP S22 )

Export - Declarations to Government

Declaration to Government (SAP

S22 )

Sourcing and Buying - Foreign Trade Management



Sourcing and Buying

SAP AG 2006, 10

Multi Channel Order Fulfillment

Available to Promise (ATP) (SAP S1,S13,S14 )

Order Routing (SAP S22 )

Substitution (SAP S22 )


Multi-Level Replenishment

Requirements Planning and Replenishment

Inventory Management

Inventory Control (SAP

S22 )

Inventory Valuation (SAP

S22 )

Shrink Management (SAP

S22 )

Physical Inventory (SAP

S22 )

Inventory Analytics (SAP

S22 )

Warehouse and DC Management

Goods Receipt (SAP S22 )

Warehousing and Storage (SAP S1,S22 )

Merchandise Distribution (SAP S22 )

Outbound Processing (SAP S1,S22 )

Transportation Management

Transportation Planning (SAP S13 )

Transportation Execution (SAP S1 )

Freight Costing (SAP S1 )

Supply Chain Visibility and Tracking

Fulfillment Visibility and Tracking (SAP S13 )

Procurement Visibility & Tracking (SAP S13 )

Transportation Visibility & Tracking (SAP S13 )





SAP AG 2006, 11


Multi-Level Replenishment

Replenishment (SAP S15 )

Tactical Control (SAP S15 )


Requirements Planning Distribution Center

Replenishment for Store

Requirements Planning for Store

Supply Chain Management - Replenishment and Inventory Opt.




SAP AG 2006, 12

Point-of-Sale

POS

Enterprise POS

Mobile POS

Store Operations

Store Merchandise Management

In-Store Workforce and Task Management

Store and POS Analytics

Store Connectivity

Catalog Management

Managing Catalog Content (SAP S31 )

Browsing for and Selecting Products (SAP

S31 )

Interactive Configuration (SAP S1,S31 )

Content Management (SAP S23,S31 )

e-Commerce

Contract Management in E-Commerce

Quotation and Order Management in E-Commerce

Campaign Management in E-Commerce

Web Auctions: Selling via eBay in CRM

Complaints and Returns Management in E-Commerce

Solution Assistance

Call Center

IC Management

IC Marketing

IC Sales with CRM Sales Order

IC Service


Customer Order Management

Finance Buy

Customer Satisfaction Management

Returns Authorization

Payment Card Processing

Stored Value Card Management

Assisted Selling / Guided Selling

In-Store Personalized Marketing

In-Store Marketing/Events/Product Presentation

Customer Data Management and

Profiling

Customer Profile Management (SAP S20,S38 )

External Adress List Management (SAP S20 )


Multi-Channel Customer Analytics

Campaign Management

Multi Channel Loyalty Program Management





SAP AG 2006, 13

Point-of-Sale

POS

Processing Sales (SAP S46 )

Processing Returns (SAP S41,S46 )

Processing Exchange (SAP S41,S46 )

Processing Post Void (SAP S46 )

Processing Pending Transactions (SAP S46 )

Processing Send Sale (SAP S46 )

Fuel Processing (SAP S46 )

Tender Management (SAP S46 )

Paid-in/Paid-out (SAP S46 )

POS Terminal Monitoring (SAP S46 )

Electronic Journal Viewer (SAP S46 )

Product/Item Inquiry (SAP S46 )

Maintain POS Configuration (SAP S46 )

Store State Management (SAP S46 )

User Defined Transactions (SAP S46 )

Mobile POS/Queue Busting (SAP S45,S46 )

Enterprise POS


Processing Returns (SAP S43 )

Processing Exchange (SAP S43 )



Tender Management (SAP S43 )


POS Terminal Monitoring (SAP S43 )

Electronic Journal Viewer (SAP S43 )


Maintain POS Configuration (SAP S43 )

Store State Management (SAP S43 )


Processing Send Sale

Fuel Processing

Mobile POS/Queue Busting

Mobile POS


Processing Returns (SAP S45 )

Processing Exchange (SAP S45 )



Processing Send Sale (SAP S45 )




Store and Multi Channel - Point-of-Sale




SAP AG 2006, 14

Store Operations

Store Merchandise Management

Store Assortment Management (SAP

S22,S43,S46 )

Store Vendor Management (SAP

S22,S46 )

Store Price Management (SAP

S22,S43,S46 )

Store Promotion Management (SAP

S22,S43,S46 )

Digital Merchandising/Marketing

Document, Label and Signage Printing (SAP S22,S46 )

Receiving (SAP S22,S44,S46 )

Transfers, Logistical Returns and Reservations (SAP S22,S46 )

Store Inventory Adjustments (SAP

S22,S46 )

Physical Inventory and Counting (SAP

S22,S44,S46 )

Inventory Look-Up (SAP S22,S44,S46 )

Store Replenishment (SAP S22,S46 )

Store Merchandising and Inventory Analytics (SAP S22,S23 )

Instore Production (SAP S1,S22 )

In-Store Workforce and Task Management

Talent Management (SAP S1 )

Employee Administration (SAP S1 )

Managing Employee Time and Attendance (SAP S1 )

Scheduling with Schedule Track (SAP

S48 )

Maintaining Settings (SAP S48 )

Managing Employee Information (SAP

S48 )

Managing Scheduling Specific Employee Information (SAP S48 )

Managing Workforce Forecasts (SAP

S48 )

Managing Workforce Schedules (SAP

S48 )

Entering and Reviewing Employee Time Data (SAP S48 )

Entering and Reviewing Employee Requests (SAP S48 )

Analyzing Scheduling Reports & Information (SAP S48 )

Maintaining Calculation Processes (SAP

S48 )

Event and Task Assignment

Store and POS Analytics

Loss Prevention (SAP S39 )

Sales Audit (SAP S26 )

POS and Store Reporting (SAP S23,S35 )

Store Connectivity

Data Download (SAP S1 )

Data Upload (SAP S26 )

Batch File Transfer (SAP S36 )

Trickle File Transfer (SAP S47 )

Store and Multi Channel - Store Operations




SAP AG 2006, 15

e-Commerce


Contract Processing (SAP S31 )

Outbound Processing (SAP S31 )

Release Order Processing (SAP S31 )

Billing (SAP S1,S31 )

Contract Analysis (SAP

S31 )

Quotation and Order Management in E-

Commerce

Managing Catalog Content (SAP S31 )

Browsing for and Selecting Products (SAP

S31 )

Inquiry Processing (SAP

S31 )

Quotation Processing (SAP S31 )

Sales Order Processing B2B (SAP S31 )

Sales Order Processing B2C (SAP S31 )

Sales Order Processing B2B for Occasional Users (SAP S31 )

Sales Order Processing One Step Business (SAP

S31 )

Billing (SAP S1 )

Interactive Configuration (SAP S1 )


(…)


Segmentation (SAP

S1,S20 )

Campaign Analysis (SAP

S20 )

Campaign Planning (SAP

S20 )

Campaign Execution (SAP S20 )


Managing Auctions (SAP

S31 )

Auction Payment and Delivery Processing (SAP

S31 )

Complaints and Returns Management in E-

Commerce

Product and Warranty Registration (SAP S31 )

Complaints Processing (SAP S31 )

Inbound Processing and Receipt Confirmation (SAP S1 )

Credit Memo Processing (SAP S31 )


Billing (SAP S31 )

Complaints and Returns Analysis (SAP S31 )

Solution Assistance

Self-Service Support through FAQ and Solution Search (SAP

S31 )

Live Web Collaboration (SAP S31 )

Store and Multi Channel - e-Commerce




SAP AG 2006, 16

e-Commerce


Quotation and Order Management in E-

Commerce

(…continued)

Live Web Collaboration (SAP S31 )

Web Site Monitoring (SAP S31 )

Web Analysis (SAP S31 )

Sales Quotation and Order Analysis (SAP

S31 )



Complaints and Returns Management in E-

Commerce Solution Assistance

Store and Multi Channel - e-Commerce




SAP AG 2006, 17

Call Center

IC Management

Managing and Analyzing Interaction Center Operations (SAP S31 )

E-Mail Response Management with Interaction Center (SAP S31 )

IC Marketing

Customer Information and Feedback with Interaction Center (SAP S20 )

Lead Processing (SAP S20 )

IC Sales with CRM Sales Order

Inbound Telesales (SAP S31 )

Outbound Telesales (SAP S31 )

IC Service

Complaints Processing (SAP S31 )

Help Desk (SAP S31 )

Store and Multi Channel - Call Center




SAP AG 2006, 18


Customer Order Management

In-Store Customer Information Management (SAP

S22,S40,S46 )

Special/Service Order (SAP

S22,S41,S43,S46 ) Billing (SAP S1 )

Gift Registry

Finance Buy

Application for Financial Plan/Buy (SAP

S46 )

Customer Satisfaction

Management

Customer Complaint/Customer Feedback/Customer survey (SAP S31 )

Returns Authorization

Return with Receipt (SAP

S41 )

Return without Receipt (SAP

S41 )

In-Store Returns for Direct Channel Orders (SAP

S41 )

Payment Card Processing

Payment Card Processing (Authorization) (SAP S37 )

Settlement (SAP S37 )

Reconciliation (SAP S37 )

Service Level Investigation (SAP S37 )

Stored Value Card

Management

Gift Card Management (SAP S42 )

In-Store Credit Handling (for Return or Empty Goods) (SAP S42 )

Assisted Selling / Guided Selling

Assisted Selling

In-Store Personalized

Marketing

POS-Based Personalization

Kiosk-Based Personalization

Personalization in Customer Order Management

In-Store Marketing/Events/Product Presentation

Digital Merchandising/Marketing

Store and Multi Channel - Multi Channel Customer Service




SAP AG 2006, 19


Multi-Channel Customer Analytics

Basket Analysis (SAP S23 )

Customer Satisfaction and Loyalty Analysis (SAP S20 )

Segmentation (SAP S1,S20 )

Customer Profitability Analysis (SAP S20 )

Predicting Customer Behavior (SAP S20 )

Campaign Management

Marketing Planning and Budgeting (SAP S20,S35 )

Segmentation (SAP S20,S35 )

Campaign Analysis (SAP S20,S23,S35 )

Campaign Planning (SAP S20,S35 )

Campaign Development (SAP S20,S35 )

Campaign Execution (SAP S20,S35 )


Loyalty Membership Management (SAP S35 )

Loyalty Purchase Management (SAP S35 )

Loyalty Redemption Management (SAP S40 )

Store and Multi Channel - Multi Channel Customer Loyalty




SAP AG 2006, 20

Strategic Enterprise Management

Legal and Management Consolidation (SAP S1 )

Balanced Scorecard (SAP S1 )

Risk Management (SAP S1 )

Management Cockpit (SAP S1 )

Value-Based Management (SAP S1 )

Strategic Planning (SAP S1 )

Financial Statement Planning (SAP S1 )

Internal Investment Planning (SAP S1 )

Corporate Investment Management

Financial Analytics

Financial and Management Reporting (SAP S1 )

Financial Planning, Budgeting and Forecasting (SAP S1 )

Profitability Analytics (SAP S1 )

Product and Service Cost Analytics (SAP S1 )

Overhead Cost and ABC/M Analytics (SAP S1 )

Payment Behavior Analytics (SAP S1 )

Working Capital and Cash Flow Management (SAP S1 )

Operations Analytics

Sales Planning (SAP S1 )

Procurement Analytics (SAP S1 )

Inventory and Warehouse Management Analytics (SAP S1 )

Manufacturing Analytics (SAP S1 )

Transportation Analytics (SAP S1 )

Sales Analytics (SAP S1 )

Customer Service Analytics (SAP S1 )

Program and Project Management Analytics (SAP S1 )

Quality Management Analytics (SAP S1 )

Asset Analytics & Performance Optimization (SAP S1 )

Workforce Analytics

Workforce Planning (SAP S1 )

Workforce Cost Planning & Simulation (SAP S1 )

Workforce Benchmarking (SAP S1 )

Workforce Process Analytics & Measurement (SAP S1 )

Talent Management Analytics & Measurement (SAP S1 )

Strategic Alignment (SAP S1 )


Analytics


SAP AG 2006, 21

Financial Supply Chain Management

Credit Management (SAP S1,S2 )

Electronic Bill Presentment and Payment (SAP S1,S2 )

Collections Management (SAP S1,S2 )

Dispute Management (SAP S1,S2 )

In-house Cash (SAP S1,S3 )

Cash and Liquidity Management (SAP

S1,S24 )

Treasury and Risk Management (SAP

S1,S3 )

Bank Relationship Management

Financial Accounting

General Ledger (SAP S1 )

Accounts Receivable (SAP S1 )

Accounts Payable (SAP S1 )

Contract Accounts Receivable and Payable

Fixed Assets Accounting (SAP S1 )

Bank Accounting (SAP S1 )

Cash Journal Accounting (SAP S1 )

Inventory Accounting (SAP S1 )

Tax Accounting (SAP S1 )

Accrual Accounting (SAP S1 )

Local Close (SAP S1 )

Financial Statements (SAP S1 )

Management Accounting

Profit Center Accounting (SAP S1 )

Cost Center and Internal Order Accounting (SAP S1 )

Project Accounting (SAP S1 )

Investment Management (SAP S1 )

Product Cost Accounting (SAP S1 )

Profitability Accounting (SAP S1 )

Transfer Pricing (SAP S1 )

Corporate Governance

Audit Information System (SAP S1 )

Management of Internal Controls (SAP

S1 )

Risk Management (SAP S1 )

Whistle Blower Complaints (SAP S1 )

Segregation of Duties (SAP S10 )


Financials


SAP AG 2006, 22

Talent Management

Recruiting

Career Management (SAP S1 )

Succession Management (SAP S1 )

Enterprise Learning (SAP S1 )

Employee Performance Management (SAP S1 )

Compensation Management (SAP S1 )

Workforce Process Management

Employee Administration (SAP S1 )

Organizational Management (SAP S1 )

Global Employee Management (SAP S1 )

Benefits Management (SAP S1 )

Time and Attendance (SAP S1 )

Payroll and Legal Reporting (SAP S1 )

HR Processes & Forms (SAP S1 )

Workforce Deployment

Project Resource Planning (SAP S1,S30,S48 )

Resource and Program Management (SAP

S1,S30,S48,S49 )

Call Center Staffing (SAP S1,S30,S48 )

Retail Scheduling (SAP S1,S30,S48 )




SAP AG 2006, 23

Travel Management

Travel Request and Pre-trip approval (SAP S1 )

Travel Planning - Online Booking (SAP S1 )

Travel and Expense Management (SAP S1 )

Global Travel Policy Compliance (SAP S1 )

Travel and Expense Analytics (SAP S1 )

Incentive and Commission Management

Incentive Business Configuration (SAP S1 )

Incentive Plan Maintenance (SAP S1 )

Incentive Processing (SAP S1 )


Corporate Services


SAP AG 2006, 24

Life-Cycle Data Management

Document Management (SAP

S1 )

Product Structure Management (SAP

S1 )

Recipe Management (SAP S1 )

Specification Management (SAP

S1 )

Change and Configuration Management (SAP

S1 )

Project and Portfolio Management

Project Planning (SAP S1 )

Resource and Time Management (SAP

S1 )

Project Execution (SAP S1 )

Project Accounting (SAP S1 )

Prototyping and Ramp-Up (SAP S1 )

Development Collaboration (SAP

S1 )

Quality Management

Quality Engineering (SAP S1 )

Quality Assurance / Control (SAP S1 )

Quality Improvement (SAP S1 )

Audit Management (SAP S1 )

Enterprise Asset Management

Investment Planning & Design (SAP S1 )

Procurement & Construction (SAP S1 )

Maintenance & Operations (SAP

S6,S7,S8,S9,S11,S25,S28,S32,S34 )

Decommission & Disposal (SAP S1 )

Indirect Procurement

Requisitioning (SAP

S1 )

Purchase Order Management (SAP

S1 )

Receiving (SAP S1 )

Financial Settlement (SAP S1 )

Global Trade Services

Import - Compliance Management (SAP

S16 )

Import - Customs Management (SAP

S17 )

Trade Preference Processing (SAP S18 )

Export - Compliance Management (SAP

S16 )

Export - Customs Management (SAP

S17 )

Export - Restitution Handling (SAP S18 )

Global Trade Management

Trading Contract Management (SAP

S4 )

Expense Management (SAP

S4 )

Trading Execution Management (SAP

S4 )

Position Management (SAP

S4 )

Risk Management (SAP S1,S4 )


Operations Support


SAP AG 2006, 25

Business Objectives

Scenario: Business Objectives: Campaign Management Increasing Revenue

• Develop new markets • Improve sales lead generation and process • Gain market share • Efficient campaign planning and management

Campaign Management in E-Commerce Improving Customer Service • Personalized customer interaction

Increasing Revenue • Develop new markets • Gain market share • Improve sales lead generation and process • Improve customer retention and loyalty • Maximize profitability by customer

Catalog Management Improving Service Delivery • Faster access to relevant information

Increasing Revenue • Improve customer retention and loyalty

Increasing Transparency & Accountability • Increase data transparency

SAP AG 2006, 26

Business Objectives

Scenario: Business Objectives: Category Business Planning Increasing Revenue

• Maximize profitability by customer • Maximize profitability by product • Efficient sales planning and management

Lowering Working Capital • Improve capacity utilization • Increase inventory turns


Improving Customer Service • 24x7 customer self-service • Better service levels • Complaint management and tracking

Lowering Working Capital • Fewer returns, more efficient process

Reducing Operating Costs & Increasing Efficiency • Reduce product returns

Contract Management Increase Speed & Efficiency • Collaborate with business partners • Better decisions with accurate and up-to-date information

Increasing Transparency & Accountability • Improved quality and accuracy

Reducing Operating Costs & Increasing Efficiency • Minimize manual processes • Reduce transaction costs • Standardize processes for consistency, efficiency

SAP AG 2006, 27

Business Objectives

Scenario: Business Objectives: Contract Management in E-Commerce Increasing Revenue

• Improve customer retention and loyalty • Maximize profitability by customer

Reducing Operating Costs & Increasing Efficiency • Reduce cost-of-goods-sold (COGS)

Customer Data Management and Profiling Improving Customer Service • Support multi-channel interaction


Customer Order Management Improving Customer Service • Improve service quality

Demand Modeling and Forecasting Improving Corporate Strategy • Support for the strategic planning process

Improving Customer Service • Improve forecast accuracy

Increasing Revenue • Efficient sales planning and management

Lowering Working Capital • Efficient promotion planning and trade spending

SAP AG 2006, 28

Business Objectives

Scenario: Business Objectives: Enterprise POS Improving Customer Service

• Improve customer retention and loyalty • Ensure customers are treated in accordance with pre-defined business rules

Improving Service Delivery • Personalized customer interaction • Add 24x7 customer service

Reducing Operating Costs & Increasing Efficiency • Reduce training costs • Ensure more effective sales execution

Export - Compliance Management Improving Regulatory Compliance • Strengthen enforcement capabilities to prevent illegal activities • Improved transparency and auditability of activities • Improve reputation with enforcement agencies • Reduce risks of fines and penalties • Reduce risks by permanent compliance tracking with internal and external regulations • Streamline global supply chain by faster movements of goods across borders • Reduce manual effort through standardization and automation of trade compliance processes

Reducing Operating Costs & Increasing Efficiency • Reduce transaction costs • Minimize manual processes

SAP AG 2006, 29

Business Objectives

Scenario: Business Objectives: Export - Customs Management Improving Regulatory Compliance

• Strengthen enforcement capabilities to prevent illegal activities • Improved transparency and auditability of activities • Improve reputation with enforcement agencies • Reduce risks of fines and penalties • Comply with global electronic customs communication requirements • Reduce manual effort through standardization and automation of trade compliance processes • Expedite movements of goods across borders through faster customs clearance process • Lower sales price in foreign countries through propoer product classification and thereby reduce duties to be paid


Export - Declarations to Government Improving Regulatory Compliance • Strengthen enforcement capabilities to prevent illegal activities • Improved transparency and auditability of activities • Reduce risks of fines and penalties • Improve reputation with enforcement agencies

Reducing Operating Costs & Increasing Efficiency • Reduce transaction costs

SAP AG 2006, 30

Business Objectives

Scenario: Business Objectives: Export - Risk Management Improving Regulatory Compliance

• Strengthen enforcement capabilities to prevent illegal activities • Improved transparency and auditability of activities • Reduce risks of fines and penalties • Improve reputation with enforcement agencies • Streamline global supply chain by faster movements of goods across borders

IC Management Improving Customer Service • Add 24x7 customer service • Better service levels • Support multi-channel interaction

Increasing Revenue • Improve capacity utilization

Increasing Transparency & Accountability • Provide decision support

IC Marketing Improving Customer Service • Personalized customer interaction

Increasing Revenue • Improve customer retention and loyalty • Enable cross-sell/up-sell capability • Maximize profitability by customer

SAP AG 2006, 31

Business Objectives

Scenario: Business Objectives: IC Sales with CRM Sales Order Improving Customer Service

• Add 24x7 customer service

Increasing Revenue • Enable cross-sell/up-sell capability • Maximize profitability by customer

Reducing Operating Costs & Increasing Efficiency • Reduce order processing costs • Reduce transaction costs

IC Service Improving Customer Service • Add 24x7 customer service • Better service levels • Improve service quality • Provide a single face to the customer • Increase multi-channel delivery of services

Increasing Revenue • Improve customer retention and loyalty • Maximize profitability by customer

Reducing Operating Costs & Increasing Efficiency • Reduce cost of services

SAP AG 2006, 32

Business Objectives

Scenario: Business Objectives: Import - Compliance Management Improving Regulatory Compliance

• Strengthen enforcement capabilities to prevent illegal activities • Improved transparency and auditability of activities • Improve reputation with enforcement agencies • Reduce risks of fines and penalties • Reduce risks by permanent compliance tracking with internal and external regulations • Streamline global supply chain by faster movements of goods across borders • Reduce manual effort through standardization and automation of trade compliance processes


SAP AG 2006, 33

Business Objectives

Scenario: Business Objectives: Import - Customs Management Improving Regulatory Compliance

• Strengthen enforcement capabilities to prevent illegal activities • Improved transparency and auditability of activities • Improve reputation with enforcement agencies • Reduce risks of fines and penalties • Comply with global electronic customs communication requirements • Lower purchasing costs by considering duty payments to make strategic sourcing decisions • Reduce manual effort through standardization and automation of trade compliance processes • Expedite movements of goods across borders through faster customs clearance process • Realize just in time inventory • Lower duty payment costs through proper classification of products


Import - Declarations to Government Improving Regulatory Compliance • Strengthen enforcement capabilities to prevent illegal activities • Improved transparency and auditability of activities • Reduce risks of fines and penalties • Improve reputation with enforcement agencies


SAP AG 2006, 34

Business Objectives

Scenario: Business Objectives: Import - Risk Management Improving Regulatory Compliance

• Strengthen enforcement capabilities to prevent illegal activities • Improved transparency and auditability of activities • Reduce risks of fines and penalties • Improve reputation with enforcement agencies • Streamline global supply chain by faster movements of goods across borders

In-Store Workforce and Task Management Enhancing Workforce Development • Improve recruiting, hiring & HR processes

Improving Customer Service • Improve service quality • Improve service speed

Reducing Operating Costs & Increasing Efficiency • Lower logistics costs

SAP AG 2006, 35

Business Objectives

Scenario: Business Objectives: Inventory Management Increasing Transparency & Accountability

• Increase data transparency • Reduce error rate

Reducing Operating Costs & Increasing Efficiency • Improve inventory visibility • Reduce administration, improve business processes • Reduce inventory levels

Markdown Planning and Optimization Increasing Revenue • Maximize profitability by product

Lowering Working Capital • Reduce inventory carrying costs

Merchandise and Assortment Planning Increasing Revenue • Maximize profitability by product

Lowering Working Capital • Increase inventory turns • Improve capacity utilization

SAP AG 2006, 36

Business Objectives

Scenario: Business Objectives: Mobile POS Improving Customer Service

• Improve customer retention and loyalty • Ensure customers are treated in accordance with pre-defined business rules

Improving Service Delivery • Add 24x7 customer service • Personalized customer interaction

Reducing Operating Costs & Increasing Efficiency • Ensure more effective sales execution • Reduce training costs


Improving Customer Service • Improve customer retention and loyalty • 24x7 customer self-service • Personalized customer interaction • Increase multi-channel delivery of services

Multi Channel Order Fulfillment Improving Service Delivery • Improved quality and accuracy

Reducing Operating Costs & Increasing Efficiency • Reduce cost-of-goods-sold (COGS) • Lower logistics costs

Multi-Channel Customer Analytics Increasing Revenue • Maximize profitability by customer

SAP AG 2006, 37

Business Objectives

Scenario: Business Objectives: Multi-Level Replenishment Increasing Transparency & Accountability

• Provide decision support • Increase data transparency • Reduce error rate

Payment Card Processing Improving Customer Service • Improve service speed

Improving Service Delivery • Improve service quality

Increasing Transparency & Accountability • Reduce error rate


POS Improving Customer Service • Improve customer retention and loyalty • Ensure customers are treated in accordance with pre-defined business rules

Improving Service Delivery • Personalized customer interaction • Add 24x7 customer service

Reducing Operating Costs & Increasing Efficiency • Reduce training costs • Ensure more effective sales execution

SAP AG 2006, 38

Business Objectives

Scenario: Business Objectives: Private Label Management Increase Speed & Efficiency

• Reduce time-to-market & volume • Shorten planning cycles • Speed innovative products / designs to market • Collaborate with business partners

Reducing Operating Costs & Increasing Efficiency • Reduce transaction costs • Reduce order processing costs • Improve procurement processes

Promotion Planning and Optimization Increasing Revenue • Maximize profitability by customer • Improve customer retention and loyalty

Purchase Order Management Increasing Transparency & Accountability • Increase data transparency • Reduce error rate

Reducing Operating Costs & Increasing Efficiency • Improve procurement processes • Reduce order processing costs


Improving Customer Service • Shorten proposal/quotation cycle

Reducing Operating Costs & Increasing Efficiency • Reduce order processing costs • Streamline order management • Reduce cost-of-goods-sold (COGS)

SAP AG 2006, 39

Business Objectives

Scenario: Business Objectives: Requirements Planning and Replenishment

Increasing Transparency & Accountability • Provide decision support • Increase data transparency • Reduce error rate

Reducing Operating Costs & Increasing Efficiency • Improve procurement processes • Reduce order processing costs

Retail Price Planning and Optimization Increasing Revenue • Maximize profitability by product

Reducing Operating Costs & Increasing Efficiency • Reduce administration, improve business processes

Returns Authorization Increase Speed & Efficiency • Better decisions with accurate and up-to-date information • Improved quality and accuracy

Reducing Operating Costs & Increasing Efficiency • Reduce transaction costs • Reduce of error rate by use of automated processes

Solution Assistance Improving Customer Service • 24x7 customer self-service • Increase multi-channel delivery of services • Reduce service calls

Reducing Operating Costs & Increasing Efficiency • Reduce cost of services

SAP AG 2006, 40

Business Objectives

Scenario: Business Objectives: Spend Analysis Improving Corporate Strategy

• Support for the strategic planning process • Definition and monitoring of a set of targets for business activities

Increasing Revenue • Maximize profitability by product

Lowering Working Capital • Lower cost procured goods and services

Store and POS Analytics Improving Customer Service • Reduce out-of-stock situation


Reducing Operating Costs & Increasing Efficiency • Reduce inventory levels • Increase productivity • Lower logistics costs

SAP AG 2006, 41

Business Objectives

Scenario: Business Objectives: Store Merchandise Management Improving Customer Service

• Optimize channel mix • Reduce out-of-stock situation

Improving Service Delivery • Improve service quality

Increasing Revenue • Optimize profitability by product

Reducing Operating Costs & Increasing Efficiency • Lower logistics costs • Reduce training costs • Reduce cost-of-goods-sold (COGS)

Strategic Sourcing with Bid Invitation Improving Customer Service • Shorten proposal/quotation cycle

Increasing Revenue • Improve RFQ/RFP processes


Strategic Sourcing with Live Auction Increasing Revenue • Improve RFQ/RFP processes


SAP AG 2006, 42

Business Objectives

Scenario: Business Objectives: Supplier Registration Improving Customer Service

• Collaborate with business partners

Improving Service Delivery • Reduce administration, improve business processes

Supply Chain Visibility and Tracking Improving Customer Service • Improve service quality

Improving Service Delivery • Collaborate with business partners • Improved quality and accuracy

Transportation Management Increasing Transparency & Accountability • Increase data transparency • Reduce error rate

Reducing Operating Costs & Increasing Efficiency • Lower logistics costs

Vendor Collaboration Increase Speed & Efficiency • Reduce out-of-stock situation • Collaborate with business partners • Improve data accuracy and availability

Increasing Transparency & Accountability • Improved quality and accuracy

Reducing Operating Costs & Increasing Efficiency • Minimize manual processes • Standardize processes for consistency, efficiency • Reduce transaction costs

SAP AG 2006, 43

Business Objectives

Scenario: Business Objectives: Vendor Evaluation and Monitoring Improving Customer Service

• Reduce out-of-stock situation • Improve service quality • Improve product quality

Increase Speed & Efficiency • Better decisions with accurate and up-to-date information • Collaborate with business partners

Warehouse and DC Management Increasing Transparency & Accountability • Increase data transparency • Reduce error rate

Reducing Operating Costs & Increasing Efficiency • Improve inventory visibility • Reduce administration, improve business processes • Reduce inventory levels

Web Auctions: Selling via eBay in CRM Improving Customer Service • 24x7 customer self-service

Increasing Revenue • Develop new markets • Gain market share • Extend market share • Improve customer retention and loyalty

Reducing Operating Costs & Increasing Efficiency • Reduce inventory levels

SAP AG 2006, 44

Key Performance Indicators

Scenario: Key Performance Indicators: Campaign Management • Campaign/Event Cost Revenue Ratio

• Churn • Contact Efficiency • Customer Satisfaction Index • Percent Revenue Growth – Existing Customers • Market Success Factor • Percent of New Customers per Year

Campaign Management in E-Commerce • Customer Satisfaction Index • Campaign/Event Cost Revenue Ratio

Catalog Management • Customer Satisfaction Index • Percentage of orders received via Internet

Category Business Planning • Return On Sales • Sales • Sales vs Year Ago


• Customer Satisfaction Index • Percentage of Escalations • Return Rate • Returns

SAP AG 2006, 45


Scenario: Key Performance Indicators: Contract Management in E-Commerce • Contract Negotiation Time

• Cycle Time: Inquiry to Contract

Customer Data Management and Profiling • Cross-Selling Potential • Administration Costs Reductions

Customer Order Management • Customer Satisfaction Index • Revenue • Sales

Demand Modeling and Forecasting • Revenue • Company Growth vs. Market Growth • ROI • Market Share

Enterprise POS • Cross-Selling Potential • Total IT Costs • Training Hours Per Employee FTE • Salesperson's Time Spent Selling (Percentage)

Export - Compliance Management • Total Supply Chain Costs as a % of Revenue • Sales Cycle Time (Orders)

Export - Customs Management • Total Supply Chain Costs as a % of Revenue • Sales Cycle Time (Orders)

SAP AG 2006, 46


Scenario: Key Performance Indicators: IC Management • Customer Satisfaction Index

• Contact Efficiency • Productivity Rate • Employee Satisfaction Index • Turnover Rate

IC Marketing • Customer Satisfaction Index • Churn • Campaign/Event Cost Revenue Ratio

IC Sales with CRM Sales Order • Customer Satisfaction Index • Percentage of Customer Complaints • Return Rate • Churn • Number of Callbacks as % of total inquiries

SAP AG 2006, 47


Scenario: Key Performance Indicators: IC Service • Customer Satisfaction Index

• Percentage of Customer Complaints • Percentage of Escalations • Churn • Number of Callbacks as % of total inquiries

Import - Compliance Management • Supplier cycle time • Total Supply Chain Costs as a % of Revenue

Import - Customs Management • Total Supply Chain Costs as a % of Revenue • Inbound Freight and Duties • Transportation Costs

SAP AG 2006, 48


Scenario: Key Performance Indicators: In-Store Workforce and Task Management • Direct Labor Hours

• Direct Labor Costs • HR service cost per employee • External Recruitment Rate • Illness Rate • Internal Recruitment Rate • Overtime Rate

Inventory Management • Gross Profit • Cost of Goods Sold • Inventory Days of Supply • Shrinkage

Merchandise and Assortment Planning • Return On Sales • Sales • Sales vs Year Ago

Mobile POS • Cross-Selling Potential • Total IT Costs • Training Hours Per Employee FTE • Salesperson's Time Spent Selling (Percentage)


• Customer Satisfaction Index • Administration Costs Reductions

SAP AG 2006, 49


Scenario: Key Performance Indicators: Multi Channel Order Fulfillment • Cost of Goods Sold

• Inventory Volume • Inventory accuracy • Inventory Days of Supply • Inventory Days of Supply (Quantity)

Multi-Channel Customer Analytics • Cross-Selling Potential • Percent Revenue Growth – Existing Customers • Percent of New Customers per Year

Multi-Level Replenishment • Average Inventory • Finished Goods Inventory Days of Supply • Forecast Cycle

POS • Cross-Selling Potential • Total IT Costs • Training Hours Per Employee FTE • Salesperson's Time Spent Selling (Percentage)

Private Label Management • Time to Market • Order Fulfillment Costs • Number of Supply Sources • Cheapest carrier per lane

Promotion Planning and Optimization • Sales

SAP AG 2006, 50


Scenario: Key Performance Indicators: Purchase Order Management • Invoice Accuracy Rate

• Order Management Costs • Inventory Turnover • Material Stock shortfalls


• Customer Satisfaction Index • Order Fulfillment Lead Times • Order Receipt to Order Entry Complete Time • Order Entry and Maintenance Costs • Percentage of Purchased Orders sent via Internet • Percentage of sales received via Internet • Sales Cycle Time (Orders)


• Average Inventory • Finished Goods Inventory Days of Supply • Forecast Cycle

Retail Price Planning and Optimization • Gross Profit to Sales Ratio

Returns Authorization • Process Costs • Response time per transaction

Solution Assistance • Customer Satisfaction Index • Percentage of Customer Complaints • Percentage of Service Requests • Service Costs Revenue Ratio

Spend Analysis • Purchasing Values

SAP AG 2006, 51


Scenario: Key Performance Indicators: Store and POS Analytics • Revenue

• Sales vs Year Ago • Operative Headcount FTE • Inventory • Inventory Turnover

Supply Chain Visibility and Tracking • Transportation Costs • Quality of Processes • Order Fulfillment Lead Times

Transportation Management • Transportation Costs • Transportation Cycle Time

SAP AG 2006, 52


Scenario: Key Performance Indicators: Vendor Collaboration • Average Inventory

• Supplier Service Level • Invoice Accuracy Rate • Order Management Costs • Perfect Order Fulfillment

Vendor Evaluation and Monitoring • Supplier on time Delivery Performance • Supplier Service Level • Purchasing Values

Warehouse and DC Management • Issued Stock

Web Auctions: Selling via eBay in CRM • Customer Satisfaction Index • Market Share • Inventory • Inventory Turnover (Quantity)

SAP AG 2006, 53

SAP Products

Key Description

S1 mySAP ERP

S2 mySAP ERP: SAP Financial Supply Chain Management - Biller Direct, Dispute, Credit and Collections Mgmt.

S3 mySAP ERP: SAP Financial Supply Chain Management - Treasury Management and In-House Cash

S4 mySAP ERP: SAP Global Trade Management

S5 mySAP Supplier Relationship Management

S6 SAP Advanced Manufacturing for Oil & Gas

S7 SAP Advanced Manufacturing Planning & Execution for High Tech

S8 SAP Advanced Manufacturing Planning and Execution for Chemicals

S9 SAP Advanced Manufacturing Planning and Execution for Mill Products

S10 SAP Compliance Calibrator by Virsa

S11 SAP Extended Asset Logistics for Oil & Gas

S12 SAP Extended Logistics for Retail and Wholesale Distribution

S13 SAP Extended Transportation Operations for Retail and Wholesale Distribution

S14 SAP Extended Warehouse Management for Retail and Wholesale Distribution

S15 SAP Forecasting and Replenishment for Retail and Wholesale Distribution

S16 SAP Global Trade Services: SAP Compliance Management

S17 SAP Global Trade Services: SAP Customs Management

S18 SAP Global Trade Services: SAP Risk Management

S19 SAP Markdown Optimization

S20 SAP Marketing for Retail and Wholesale Distribution

S21 SAP Merchandise and Assortment Planning for Retail and Wholesale Distribution

S22 SAP Merchandising for Retail and Wholesale Distribution

SAP AG 2006, 54

SAP Products

Key Description

S23 SAP NetWeaver

S24 SAP NetWeaver Business Intelligence

S25 SAP Operations Management for Mining

S26 SAP POS Data Management for Retail and Wholesale Distribution

S27 SAP Price Optimization

S28 SAP Product Quality for Life Sciences

S29 SAP Promotion Optimization

S30 SAP Resource Management for Professional Services

S31 SAP Sales and Customer Service for Retail and Wholesale Distribution

S32 SAP Sequenced Manufacturing for Automotive

S33 SAP Supplier Relationship Management for Retail and Wholesale Distribution

S34 SAP Technical Asset Management for Utilities

S35 SAP Triversity Allegiance

S36 SAP Triversity Batch File Transfer

S37 SAP Triversity Centralized EFT

S38 SAP Triversity Customer Profiling and History

S39 SAP Triversity FraudWatch

S40 SAP Triversity Loyalty Program

S41 SAP Triversity Returns Authorization

S42 SAP Triversity Stored Value Program

S43 SAP Triversity Transactionware Enterprise-POS

S44 SAP Triversity Transactionware GM-Mobile Inventory

SAP AG 2006, 55

SAP Products

Key Description

S45 SAP Triversity Transactionware GM-Mobile POS

S46 SAP Triversity Transactionware GM-POS

S47 SAP Triversity Trickle File Transfer

S48 SAP Workforce Deployment for Retail and Wholesale Distribution

S49 SAP xApp Resource & Portfolio Management

SAP AG 2006, 56

SAP Partner Products (Solution Category)

Key Description

P1 Space Management - Retail

Documents

Retail Industry Solution Map Edition