RETAIL OUTLET

“Pantaloon Retail” (GHATKOPAR EAST)

Add: R City Mall, Runwal Tower Centre, Wyeth Labs, L.B.S Road, Opposite Presidential Tower, Ghatkopar (west) Mumbai 400 086.

Description: Pantaloon Retail is India’s largest retailer, with more than 1000 stores in 53 cities, and is the flagship company of the Future Group, which operates businesses in retail, asset management, consumer finance, insurance, retail media, retail spaces, and logistics.

New employee training and development hours: front line: six weeks, managers: three weeks.

Existing employee training and development hours: five days p.a. (front line); ten days p.a. (managers)

MAJOR HR FUNCTIONS

Talent Acquisitions, Policy Formulation and Implementation, Compensation and Benefits HRIS Legal Compliances MPS HR Budgeting Awarded with TALENT+ certificate with 90% (globally renowned) for

structured hiring

OTHER FUNCTIONS INCLUDE

Plan and strategies recruitments for new stores well in advance for all formats

Manpower planning

Team allocation as per the layout

Ensure SAP hiring, payroll processing and issuance of offer letters and appointment letters on time

Ensure training pertaining to SOP, cashiering etc is done for all the employees

Responsible to ensure the check list for new store is in place prior to the launch Screen and interview candidates up to the; Ensure the vacancies at the existing stores

Ensure timely induction and training of new recruits

Cut down on the consultant costs by optimum utilization of job portals, internal job postings, employee referrals and campus recruitments

POLICIES & PROCEDURES

RecruitmentPantaloon Retail has grown from 8,000 employees in 2005 to 26,000

employees in 2008. The average front line recruit has twelve to fifteen years‐ of education, comes from a lower middle–class background, and generally‐ lacks English language skills. Half of the staff are women. In addition, since‐ 2007, Pantaloon Retail has begun hiring women managers for part time positions by breaking down all back end activities into 30 to 45 minute‐ ‐ ‐ capsules.

Training & DevelopmentNew recruits receive 6 weeks of training, which includes a 5 ½ days of

residential program held at one of the company’s eight training centres. These training centres include classrooms and a live store. In remote locations, the company creates a mock store in which to train recruits. Training of employees is led by local store managers, who are encouraged to adopt a master or teacher relationship with and provide mentorship to employees. The company believes that creating interpersonal bonds is important for maintaining corporate culture. Residential training is followed by five weeks of on the job training.‐ ‐

Front line Staff receive one week of training each year, including‐ quarterly product knowledge training, and managerial staff receive two weeks of training a year. The company has also launched storytelling competitions through which employees can share new ideas and practices through storytelling at store level and city wide competitions.‐ ‐

Performance ManagementManagers at store level and above are measured not only on sales but

also on non financial metrics according to the Balanced Scorecard method.‐ These metrics include employee satisfaction with financial rewards; feeling of store as extended family; intellectual challenge: feeling of career security; and quality of feedback received.

Managerial Development

Manager recruits undergo a 21 day training program that emphasizes‐ holistic thinking and the integration of business and design training. The training program thus includes not only strategic planning but also scenario planning and a two-day workshop that introduces design principles. All managerial level employees are required to attend this workshop, which is‐ used to launch three to four month projects by cross functional teams to‐ ‐ ‐ generate and implement new ideas.

Managerial recruits enjoy rapid career progression and on the job‐ ‐ learning. During their first year, new recruits are put in charge of a store. By year five, they can expect to manage a cluster of stores, and, by year seven or eight, to manage a region.