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We Make it Happen!

How?We utilize Remote

Technologies to quickly fix your equipment!

We are all about service and fulfillment!

We have a massive tech footprint- when you need onsite help!

WHO IS COOK SECURITY GROUP?

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THE KEY DIFFERENTIATORS- Why Cook?30 Day OutNo Penalty Agreement

SOC 2 Type IISuperior Security and Technology

National Coverage

Experts in eachBusiness line

Access to theCook Command Center

Bundle Services & SaveCustom Invoicing

NO Proprietary Systems Fastest response time

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Command Center PremierServices & Certified Technicians

Command Center Premier Services with VAR (Valued Added Reseller) & Certified Cook Subcontractors Coverage Area Return to infographic menu

300+ FI’s & 16,000+ Branches | ATMs

JUST ASK OUR REFERENCES

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The two top INDUSTRY topicsBrand Protection “Don’t Be a Headline! Protect against current physical and cyber threats.”

• Compliance & Equipment Audit• Cyber & Equipment Vulnerability Test

Key take away: Protect brand & mitigate losses (or even bankruptcy), updated systems w/ongoing protection.

FinTech Evolution “Don’t fall behind your peers! Learn about the latest FinTech to help you stay relevant”.

• Technology Audit & Efficiency Analysis

Key take away: Increased Revenue, Operational Cost Savings, and Enhanced Consumer Experience.

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Access service history, preventative maintenance, & survey information.

View Real Time Status and Electronic Journals with RemoteView ATM.

INFORMATION… Request service for fastest

response times. User friendly Case

Management makes it easy interact with law enforcement.

INTERACT…INTERFACE… View and manage all your

equipment from one secure centralized interface.

Anytime, Anywhere, Any Device

COOK COMMAND CENTER Service & PM

ATM | ITM

Video

Transaction Integration

Case Management

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Enterprise Service Bus

FI CENTRIC MIDDLEWARE (Enterprise Service Bus)

Cook Command Center is a perfect example of removing Point to Point connections and bringing multiple APIs together. Return to infographic menu

PROFESSIONAL SERVICES

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REMOTEVIEW ATM | ITM MANAGED SERVICES

Diagnostics

BackupsSecurity +

Marketing ScreensWindows Patching

Electronic Journals

Resolve over 50% of issues without a tech dispatched

Latest Windows updates installed quarterly

Real time EJ activity and analytics availability

Update Welcome, Please Wait and Thank You screens

Secure ATM from malware with Application Control

Daily backups performed to limit downtime and data loss

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REMOTEVIEW ALARM & ACCESS CONTROL

Manage Alarm & Access Control Add & delete users as needed Update emergency notification lists Request activation and de-activation of

badges/fobs Request alarm codes, pin numbers, reports View your live alarm activity anytime from a

secure web portal on any device Online access or let us manage it for you

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REMOTEVIEW CASE MANAGEMENT

Our Case Management System is designed to easily organize and share information, documents and video/image files between Cook Security Group, your company and law enforcement.

All shared cases are secured by time or access count security measures to close access when it is no longer needed externally.

Track cases by status, dates and type.

Associate individual ATM Transactions with cases.

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NETWORK OPERATION CENTER

COMPATIBILITY & COMMUNICATIONS

NETWORK OPERATIONS CENTER

5AM – 10PM PST M-F 7AM – 10PM PST S-S

Multivendor Solution for Windows ATMs Requires 2 outbound ports only SOC 2 report available upon request

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REMOTEVIEW SURVEILLANCE VIDEO SURVEILLANCE AS A SERVICE (VSaaS)

Never buy a Video System again Move from CapEx to OpEx Remote monitoring, fixes for maximum uptime Proactive daily patch updates to protect against

cyber threats Find the perfect surveillance software for your needs Non-proprietary, high quality hardware All Inclusive Parts, Labor & Monitoring

Traditional Video Systems available upon request: Includes All-inclusive hardware coverage (all parts and labor, plus one annual Preventative Maintenance).

With RemoteView Surveillance (RVS) it converts a traditional DVR to Video Surveillance as a Service (VSaaS).

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REMOTEVIEW SURVEILLANCE

TRADITIONAL BASIC Also Available: All-inclusive hardware coverage includes all parts and labor, plus one annual Preventative Maintenance (PM).

VIDEO SURVEILLANCE AS A SERVICE (VSAAS)

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SAN- SUSPICIOUS ACTIVITY NOTIFICATION

SAN Smart Camera Catch criminals in the act by cross referencing

camera analytics and electronic journal activity.

SAN Dispenser Shutdown Customize thresholds to disable dispenser when

threats are detected & defend against jackpotting.

SAN Bluetooth & Wireless Detection Detects foreign Bluetooth signal and notifies based on

thresholds. Coming Soon

Case Management Module Manage, track and share your surveillance video,

police reports, images and other docs pertaining to a case from a centralized web interface.

Detect skimming, jackpotting and other threats at your ATM in real-time!

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FDE- FRAUD DECTECTION ENGINE

*SAN Patent Pending

Collect Detect Remediate

Electronic Journals collected remotely Analytics used to detect suspected fraud ATM remotely taken out of service to prevent

additional withdrawals

Using behavioral analytics to detect and stop fraud at the ATM

Examples

Several Transactions in a rapid sequence Unusual transaction counts or withdrawal

amounts Stop gap for EMV Compliance

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THREATS AND SOLUTIONS

RemoteView SAN FDE

EJ Windows Updates Security + Encrypt Camera Dispenser

Shutdown

Fraud Detection Engine

Jackpotting (Malware) X X X X X X X

Jackpotting (Black Box) X X X X

Skimming X X X

Cash Outs X X

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ALARM, VIDEO, ACCESS CONTROL, KEY MANAGEMENTCook Security Group will help design and install your entire security system and you can outsource the maintenance and management.

Video Surveillance Systems & Managed Services(Verint, Video Insight, 3VR, Milestone, Exacq, March)• Traditional DVR or Video Surveillance as a Service (VSaaS)• Full line of video software and HD camera options• Outsource management of entire system• SOC 2 Type II Certification

Alarm Systems, Alarm Monitoring, & Managed Services (DMP, Bosch, Genetech)

• Online interface to manage PIN codes, notification lists, open/close reports & more

Access Control Systems & Managed Services(Lenel, AMAG, Avigilon, Traka, RS2)• Outsource badge/key fob management, key management, reporting &

more

All-Inclusive Service Agreement on any & all of the above.All parts and labor included. Return to infographic menu

SAFES | VAULTS | DRIVE-UPS | LOCKWORKCook Security Group will help you design and install any of the below and provides ongoing maintenance and protection.

Drive up & Pneumatic Tube Systems (Hamilton Safe, Kaba Mas, Fortis)

Vaults, Safes, Night Drops, Under Counter Steel, Safe Deposit Boxes

Integrated Smart safes for retail | small business Lock work/management, Drillings, Combo changes, Key

cutting Kaba Mas electronic lock management All-Inclusive Service Agreement on all of the above. All

parts and labor included.

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SECURED CONNECTIVITY & BRANCH WIFI NETWORKCook Security Group installs, configures, and maintains a public Wi-Fi internet for your branch locations. Secured Internet Connectivity: SD WAN = Managed Network Connection Carrier agnostic network drives industry-leading SLAs Zero-touch hardware reduces deployment times Support for large-scale migrations and deployments Project management & comprehensive field services ensure project

deadlines are met Direct Connections to all major financial payment gateway processors Secure networking, PCI DSS 3.2 compliant service provider

Managed Wireless Connectivity for ATMs: Managed Network-as-a-Service 4G LTE Wireless Connectivity Payment Gateway Connections Reporting & Analytics Security 24x7 Technical Support Return to infographic menu

BRANCH WIFI NETWORK Segregated Wi-Fi network with restricted internet access Separate connection NOT on an internal network Allows guests & employees in the branch to access the internet over Wi-Fi without

compromising security Complies with current financial guidelines Eliminates Bandwidth issues Secure protected Wi-Fi network SOC 2 Type II Providing the best signal strength, WAPs will be installed in the lobby areas of each branch Each WAP can support 1,500 -2,000 square feet of wireless connectivity Branded Splash Page Redirect – On sign-in, redirect users to your web page Scheduled Time Restrictions Analytics & Reporting QOS – Ability to provide QOS prioritization for sites (your Website, Mobile Banking) Layer 7 – Application-layer filtering

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MOBILE AND ONLINE

Digital Insightis the highest rated app on the market

By 202080% of all

consumers will have mobile banking

Mobile apps matter, what is your app rating?What is the app rating of your competitors?

Considering a branching strategy, Mobile has to be a key part of that since phones

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Video banking

POPi/o provides video banking to over 35 CFI’s and growing. They

currently have more U.S. based mobile video banking deployments than

any other provider.

Features• HD Video Chat – (4K Supported in the branch)

• Built-in business and service workflows

• Built-in document exchange

• Built-in E-Signature

• Dynamic team and group based routing

• Emotional recognition

• Screenshare

• Co-browse

• Immersive video rooms

• Integration ready (App, Web, ACD, SSO)

Benefits

• Improved Engagement• Quickly close loans and new accounts• Competitive edge in the market place• Universally adopted across generations• Staffing efficiencies• Increased service footprint.

94% Positive feedback between mobile, web and in branch video calls.

2018 Video Banking Statistics

5:03Average length of video calls. Longest video call done by client was over 18 hours for testing purposes.

51% Over half of video calls in 2018 were used to drive new lending and account opening opportunities.

WHY TELLER CASH AUTOMATION?Cook Security Group will help assess, install, service and manage all your Teller Cash Automation needs.

Increases cash management efficiencies Elimination of dual control

Increased Security FTE reduction, increase operational efficiencies Frees up tellers allowing for cross selling and customer

service Enhances universal banker modeling/open branch design Middleware options and all-inclusive service available

TCR BENEFITS:

Need an Assessment?

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Connecting customers with a remote teller in a

highly personalized, two-way

audio/video interaction.

In person Assisted Service

Branch staff gain complete visibility & control of customer transactions, using

tablet software

Remote FULLService

REMOTEVIEW SOFTWARE

THE POWER OF CHOICE

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INTERACTIVE TELLER CUSTOMER RETURNS Customer case study results on key operating metrics of retail distribution

+138%Teller Referrals

+15%Asset Growth

-50%Reduced cost per transaction

-41%Teller line cost reduction

+86%Service hours expansion

+70%Same store product sales

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Today

Tomorrow

IconicExpressMicroSelf ServiceATM

Target segment/micro market

Points of Presence 4

‘Old’ Branch formats

Points of Presence 9

‘New’ Branch formats

Tailor digital and physical service distribution to market priorities

Improve economics through capital-lite network model

Synchronize channels to create an informed sales platform

Translate higher relevance interactions into financial results

THE ECONOMICS OF BRANCH NETWORK EXPANSION IN THE FUTUREProfitable points of presence. Reaching customers. Saturating the market at a cheaper cost point

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Be where your customers want you to be and be seen.

Pneumatic tube replacement

Easily Extend hours

“Delink” drive-up from branch

NO MORE TUBES!

CONVENIENCE LOCATIONS AND MARKET SATURATION

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INTERACTIVE TELLER (ITM)

• Easily expand branch footprint• Differentiate from competition

• Through extended teller hours• Lower transactions costs• Reduce transaction times• Improve customer satisfaction in drive-up’s

• ITMs help you shift your branch focus from transactional, to sales and advisory to drive profitable growth

• Increase revenue, lower operational costs

REDUCE COST

GROW REVENUE

UNLOCK CONSUMEREXPERIENCE

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FULL LINE OF ATM | ITM PRODUCTS & SERVICES 1st Line and 2nd Line All-Inclusive Service Agreements on ITM | ATM RemoteView ATM Managed Services are agnostic and work on all major brands Suspicious Activity Notification (SAN) including Skimming & Jackpotting ITM Professional Services and Server Hosting

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ITM Server Hosting

Consulting

Training

Application Development

Enterprise Service Bus

(middleware)

ITM PROFESSIONAL SERVICES

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CYBERSECURITY & PENTESTING: Logical & PhysicalCook Security Group can help assess, design, maintain, and manage all of your cybersecurity needs.

Phish Threat Testing Security Awareness Training Encryption & Firewall Management End Point Security & Ransomware Protection Patch Management (Windows and 3rd Party) Secure Wireless Mobile Device Management External Penetration Testing Internal and External Vulnerability Assessments Backup & Recovery Security Information and Event Management (SIEM) –

Log Monitoring and Reporting

Equipment Vulnerability Assessments: ATM | ITM | TCR Video | DVR | Camera System Alarm System Access Control System Other equipment as requested Ongoing maintenance and protection

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VENDOR DUE DILIGENCE CHECKLIST

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