Revenue Management System

Agenda

An Overview of RMS Features DSW in RMS context

RMS - Features

Customer Management A Customer can have multiple accounts All the customer accounts are linked via a customer ID Every person known to RMS (Customer, Contractor, Plumber, Sales

Consultant, Area Cleansing Officer, Guarantor, Board Members and etc)will have a unique ID called Person id

Products & Services - RMS provides the definition of products and services offered by a Municipality Metered Services (Consumptions is Measured based on the readings of

the meter) Non Metered Services (Consumption measured based container

capacities, Weighbridges, no of hours of usage, Sq Mts and etc) Definition of different levels in the organization hierarchy

(Regions, Depots and etc up to 4 levels)

RMS - Features

Integrated Property Management - Common property database containing all the formal properties and informal dwellings

Integrated Billing Consolidated Bill for all the services availed by a customer Online system (No end of the month uploads, end of the day uploads etc

and hence no reconciliations between two different systems) Financial Control – Accounting can be done at variant & domain level for

specific reporting Message Display Option to specify personalised messages to customer.

Comprehensive Tariff management to define various tariff structures with revision

RMS - Features

Centralised Debt Management Credit Control & Risk Management Disconnection & Reconnections Debt Recovery & Credit Authority Legal Service Management

Contract Management Provision to define Normal refuse collection & Bulk refuse collection

contracts Provision to define Fixed & Actual contracts for Bulk. Authorization facility for the contracts.

DSW – An Overview

Route Management Parameterized Route Management Route Management supports both the Collection & Reading based

requirements Provision to define the Routes (Run) attaching the streets to each route

and a collection frequency to each route Validations in the system to check whether Days of Collection as per

Route match the days of collection as entered in the contract Contract Management

A common contract which can cater to needs of the business. Incase of DSW the contract can accommodate both normal and bulk refuse contracts

Facility to capture the SOR requests incase of Bulk Contracts Changes to terms of the Contract can be maintained through Contract

Revision. Charges for “Non-collection” incase of bulk contracts. The days of non

collection can be configurable.

DSW – An Overview

Landfill Management Integration with Weighbridge which enables correct capture of weights On-Line charges generation for all the Landfill transactions On-line validation of the debt status of the Customer Account Provision for the access cards for the customer Linking / De-linking vehicles to a customer account Integration with Revenue Receipting - Landfill station will act as a

Receipting counter for better cash handling Provision to record the Landfill transactions manually for Garden Refuse

sites and charging the customer account accordingly.

DSW – An Overview

Retail Management Provision to define the items (Garbage bags and etc..,) Provision to define the Price for the items Provision to define the retailers, branches & customized pricing for each

retailer Provision to keep track of the orders, creating invoices against the

customer Provision to record the GRN details where necessary Automatics Charges generation for all the retailers based on the invoices

generated for the month

DSW – An Overview

Marketing Activities Lead Pool Management Facility to record the leads Allocation & Tracking of the leads Statistics on Lead Conversion to measure Sales Consultant performance.

Adjustments Creation of a credit / debit adjustment Adjustment to take effect only upon authorization Provision to charge the Pending applications to a proper account when

the application is received from the customer

Thank You!