Revenue Protection and

Security:

Electricity | Water | Gas | IoTMartin Kuhlmann

Technical Sales, Siemens, South Africa

Unrestricted

Revenue Protection

Mauritius

Improve customer support and billing process

• Predict high-bill • Correct meter failure before bill is sent out• Better VEE• Find leaks for water customers• Improve knowledge of the customer support

group

Customer segmentation becomes possible

• Improve existing and design new rate cases• Design demand response programs• Find the best customer group for marketing

e.g. EE campaigns

Implement Revenue Protection

• Find revenue losses because of malfunctioning meters

• Find theft of commodity on the meter level

Monetizing meter data is the first step to a

comprehensive analytics solutions

EXAMPLES FOR APPLICATION WITH METER LEVEL DATA

10/02/2017

In the U.S, Energy Theft

Accounts for

$6 Billion Annually

WHAT IS THE IMPACT OF ENERGY THEFT IN THE US

10/02/2017

NON-TECHNICAL LOSS DIVIDED INTO

BY-PASS AND METER TAMPERING

10/02/2017

Obvious tampering

Not so obvious

tampering

HOW DOES GAS/WATER/ELECTRICITY GET

STOLEN

• Suspiciously high energy bill

• Need a challenge

• Reduce operating costs

• Can’t afford to pay bill

SOME REASONS FOR STEALING

Analytics Foundation – Data Discovery Tool for the Smart Grid

• Big data aggregation engine

• Search-based analytics

• Out-of-the-box support for common use cases

1.

Advanced Use Cases – the Applications2.

Outage Management System

Workforce Management System

Customer Information System

Solar/Wind

EV

Load Forecasting

Equipment Load

ManagementPower Quality Grid Loss

Detection

Big Data/Analytics Platform

Revenue Protection

SCADA

Weather/3rd party data

AssetTopologyMapping

CIS Data

Residential / C&I Metering

ENERGY ANALYTICS OFFERING OVERVIEW

REVENUE PROTECTION – THEFT – HOW TO IDENTIFY AND ANALYSE

REVENUE PROTECTION

• Advanced algorithms to detect and flag energy theft or

other occurrences of non-technical loss.

• Automated investigation ticket created for any suspected

non-technical loss.

• Numerical score assigned to each service point indicating

likelihood of non-technical loss.

• An investigation management system to track each

investigation from initial detection to final disposition.

• Intuitive and powerful tools for data analysts, supervisors

and site investigators.

• Full Customer Revenue Protection team

Currently there are twenty-one algorithms available

in Revenue Protection that look for incidents of

Revenue Losses.

The following algorithm

to the right are

available for electric

and gas as well as

single and three phase

meters

ALGORITHMS (1/2)

The following algorithm

to the right are

available for electric

meter only and only

work for 3-phase

meter.

ALGORITHMS (2/2)

Revenue Security

Mauritius

UTILITY REVENUE CRISIS IN SOUTH AFRICA

WATER CRISIS IN SOUTH AFRICA

ELECTRICITY CRISIS IN SOUTH AFRICA

• Powerful IoT-platform for management of data from millions of distributed assets in near real time

• Efficient IT-OT integration between IT-applications and field devices

• Utility data model to interpret data from

energy assets

• Bi-directional, closed-loop communication

EnergyIP DEMS

Demand Response & Virtual Power Plants

Other Energy Management Applications

EnergyIP

Analytics Suite

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EnergyIP DEMS

Demand Response & Virtual Power Plants

EnergyIP

Meter Data Management, Front End Processor, Low Voltage Outage Management

EnergyIP Prepay

Prepaid Energy Solution

EnergyIP DEOP

Distributed Energy Optimization

EnergyIP Ecar Operation Center

EnergyIP SDM

Substation Device Management

EnergyIP EEA

Energy Efficiency Analytics

Further Applications

10010111

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EnergyIP Data Services

EnergyIP Data Services

EnergyIP Platform

ENERGYIP PORTFOLIO OVERVIEW

Benefit

“Thin” prepaid solution offers better

revenue protection (Northeast Group, “Market ForecastGlobal Prepaid Metering 2016-26”)

Debtor days reduced from

150 days to -15! (African Utility)

New retail utilities operating at

40% lower total cost compared to legacy business (Europe)

Vending

Channels

Smart

Meter

EnergyIP

Prepay

User SelfCare,

Mobile app

• Customer buys more energy

by cash, credit/debit cards

• Account value provided at

SelfCare portal, Mobile app

• Notification about low balance

• Tariff applied

• Usage deducts from central prepaid account

• Meter reads (on periodical

interval e.g. daily or 15 min)

ENERGYIP PREPAYPREPAID POWER AS PROFITABILITY BOOST

Balance controlling is done locally at the pre-payment (budget) meter

Cost, complexity and reliability of pre-payment meters

Physical tokens (smart cards/keys/keypad) are required to transfer payment

Specific physical pre-payment meter needed

Traditional Prepaid Metering

Balance controlling is done in the back-office

Support of different payment methods, tariffs & incentives

Lifestyle “channels” for consumer engagement:- via WebPortal, mobile Apps, SMS and e-mail- Supplier Portal assisted access for Self Care

Same smart meter for postpaid and prepayment, no field activities for change

Prepayment with Smart Meters

ENERGYIP PREPAY VS. TRADITIONAL PREPAID METERING

Usage of normal (smart) meters

Support of “Dual/Multi Fuel” (electricity, gas, water…)

Provisioning of very Flexible Tariff Model

Mobile enablement via mobile Apps

Lifestyle “option”for consumer

Upfront Collection Cash Optimization

Debt Management for Recovering Debt

RevenueProtection

PREPAID ENERGY BENEFITS

Revenue Generation

•Electricity, Water, Gas

• “Pre-paid” metering

•AMI Smart Metering

•STS Vending

•Prepaid management

•Max Demand consumers

•TOU consumers

•All consumers

•Prepaid Residential consumers

•Stand alone STS

Billing

•Accuracy of billing

•Prepaid for ALL consumers – cash flow advantage

•Prepaid for Elect | Water | Gas

•Reduce large debtors departments

•Eliminate manual reads and estimated billing

Collections

•Generate 100% collections

•Reduce Large debtors days to a positive cash flow

•Typically +15 days cash in advance!

NTL losses (Elec|Water)

•Reduce NTL losses from around 40~60% to single figures (1~5%)

•Provide vital info on Technical Losses

•Reduce Commercial Losses due to reduction of NTL losses

•Advanced Revenue for ALL consumers means ~100% collection

Tariff Management (Elec|Water)

• Information provided to Regulator allows for Tariff Management and Design

•Tariff’s are calculated based on community, commercial and political design rather than meter restrictions

•Mixture of block, step TOU and Max Demand can be positioned for ALL consumers

BENEFITS OF A “SECURITY OF REVENUE” SYSTEM?

PoS

STS Voucher

STS Prepaid meter

Meter keeps “Unit

Wallet”

Meter DisConnects

| Reconnects

STS “Pre Paid” Meter vending

Smart Meter

Electricity & Water

Smart Metering

Online | Mobile

“Topup”

Online | Mobile eWallet

Meter DisConnects

| Reconnects

“Advanced Revenue”

Smart Metering

vs.

STS “PREPAID” METERING VS “ADVANCED REVENUE” SMART METERING

LPU’s

C&I

Residential

70%20%

10%

Electricity

Water

Users

Revenue

Contribution

REVENUE CONTRIBUTION: ELECTRICITY & WATER USERS

CONTACT

Martin Kuhlmann

Technical Sales Support Professional - Digital Grid SWS

Siemens (Pty) Ltd.

Johannesburg, South Africa

Mobile: +27 (72) 750 4497

E-mail: martin.kuhlmann@siemens.com