Revised E-GOVERNANCE Planjkit.nic.in/docs/egrm.pdf · Revised E-GOVERNANCE Plan for GOVERNMENT OF JAMMU & KASHMIR Jammu May 2010 ... 3 DPR Detailed Project Report 4 DIT Department

Revised E-GOVERNANCE Plan

for

GOVERNMENT OF JAMMU & KASHMIR

Jammu

May 2010

This document is a confidential document of IT Department, Government of Jammu & Kashmir. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, whether electronic, mechanical, photocopying, recording, or otherwise, without

the written permission of Government of Jammu & Kashmir.

Updated e-Governance Plan

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TABLE OF CONTENTS

1. EXECUTIVE SUMMARY .....................................................................................................................................6

2. STATE’S VISION .............................................................................................................................................72.1 State’s Development Vision ...............................................................................................................................82.2 State’s Governance Vision.................................................................................................................................8

3. ANALYSIS OF STATE PLAN & PERFORMANCE .................................................................................................... 10 3.1 Plans & Targets ...................................................................................................................................................10 3.2 Basis for Targets ..................................................................................................................................................11 3.3 Elements of Vision driving plan targets ...........................................................................................................12 3.4 Plan Vs Performance.........................................................................................................................................13

4. ANALYSIS OF NEED ...................................................................................................................................... 14 4.1 Citizen Segmentation........................................................................................................................................14 4.2 Stakeholder Expectation ..................................................................................................................................16

5. ANALYSIS OF OTHER FACTORS IMPINGING ON EGOV POLICIES........................................................................... 17 5.1 Resources Profile ................................................................................................................................................17 5.2 Economy & Infrastructure .................................................................................................................................18 5.3 Human Development Indicators .....................................................................................................................20 5.4 eReadiness & current initiatives .......................................................................................................................24 5.4 Current policies ..................................................................................................................................................25 5.5 Uniqueness of state (SWOT)..............................................................................................................................26 5.6 Current IT/eGovernance initiatives in the State ............................................................................................27

6. EGOVERNANCE VISION................................................................................................................................ 3 2 6.1 Statement ...........................................................................................................................................................326.2 Alignment & Divergence with State’s Vision, Plans, Developmental Objectives .....................................32 6.3 Alignment & Divergence with NeGP and Other States ...............................................................................32

7. E-GOVERNANCE STRATEGY .......................................................................................................................... 357.1 Institutional Framework .....................................................................................................................................36 7.2 E-Governance Plan for Jammu & Kashmir ..........................................................................................38 7.3 Core Projects common across the Government ..........................................................................................39 7.4 Integrated Applications across Departments & Agencies ..........................................................................42 7.5 eGovernance Prioritization..............................................................................................................................527.6 Service Levels – Definitions ..............................................................................................................................53 7.7 Strategy for Service Delivery Channels..........................................................................................................56 7.8 High-level architecture- State Information Infrastructure.............................................................................57 7.9 Government Process Re-engineering.............................................................................................................58

8. STRATEGIC OBJECTIVES & EXPECTED OUTCOMES OF EGOVERNANCE ................................................................... 61

9. MULTI-LAYER BLUEPRINT OF INITIATIVES ........................................................................................................... 63 9.1 The Big Picture....................................................................................................................................................63 9.2 The eGovernance Framework ............................................................................................................................64


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10. RISKS & RISK MANAGEMENT......................................................................................................................... 66

11. ANNEXURE .................................................................................................................................................71 Annexure I: List of Departments ..............................................................................................................71 Annexure II E-Readiness of Various departments of the State ...........................................................72 Annexure III: List of Prioritized Departments ............................................................................................90


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List of Exhibits

Exhibit 2.1 Demographic profile of Jammu & Kashmir……………………………………………………………………………………………….9 Exhibit 3.1 Sectoral contribution to the tenth Plan of Jammu & Kashmir……………………………………………………………12 Exhibit 3.2 Plan Vs Performance of Annual plan of Jammu & Kashmir…………………………………………………………………..14 Exhibit 4.1 Overall population Growth (Urban-Rural)………………………………………………………………………………………………..15Exhibit 4.2 Population wise distribution (Male-Female)…………………………………………………………………………………………….15 Exhibit 4.3 Workforce population of Jammu & Kashmir…………………………………………………………………………………………..16 Exhibit 4.4 Stakeholder expectation chart…………………………………………………………………………………………………………………17 Exhibit 5.1 Indicator of Economy of Jammu & Kashmir……………………………………………………………………………………………20 Exhibit 5.2 Fiscal Performance of Jammu & Kashmir for the year 2000-01………………………………………………………21Exhibit 5.3 Literacy rate of the State of Jammu & Kashmir………………………………………………………………………………….22 Exhibit 5.4 Growth in Primary & Secondary Education (School)…………………………………………………………………………….22Exhibit 5.5 Health Statistics of the State of Jammu & Kashmir………………………………………………………………………….23 Exhibit 5.6 Categorization of the State as ranked by the eReadiness Index…………………………………………………….25 Exhibit 5.7: SWOT Analysis of the State…………………………………………………………………………………………………………………..27 Exhibit 7.1 Instutional framework......................................................................................................................................38 Exhibit 7.2 eGovernance Plan for Jammu & Kashmir……………………………………………………………………………………….........…39Exhibit 7.3 Integrated Applications across Departments……………………………………………………………………………………….47 Exhibit 7.4 eGovernance prioritization framework……………………………………………………………………………………………….…..57 Exhibit 7.5 eGovernance Lifecycle…………………………………………………………………………………………………………………………….…..58 Exhibit 7.6 Service levels in eGovernance lifecycle……………………………………………………………………………………………….….58 Exhibit 7.7 High Level State Information Architecture……………………………………………………………………………………….…62 Exhibit 7.8 Government Process Reengineering- As Is & To Be……………………………………………………………………………..63 Exhibit 7.9 Collaboration between different departments in GPR scenario………………………………………………………..64 Exhibit 9.1 Blueprint of initiatives for Jammu & Kashmir………………………………………………………………………………………..68 Exhibit 9.2 eGovernance Framework……………………………………………………………………………………………………………………………..69


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Glossary of Terms

Sl# Term Definition

1 EGP EGovernance Plan

2 CBP Capacity Building Plan

3 DPR Detailed Project Report

4 DIT Department of Information Technology

5 GDP Gross Domestic Product

6 GoI Government of India

7 GoJ&K Government of Jammu & Kashmir

8 GSDP Gross State Domestic Product

9 NeGP National e-Governance Plan

10 NISG National Institute for Smart Government

11 PeMT Project eGovernance Mission Team

12 SeMT State eGovernance Mission Team

13 SLA Service Level Agreement

14 CIC Community Information Centre

15 ICT Internet Communication Technology

16 NIC National Informatics Centre

17 ITD Information Technology Department


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1. EXECUTIVE SUMMARY

The National eGovernance Plan (NeGP) has been developed by Government of India (GoI) keeping into mind, to

build a transparent, efficient and an effective IT enabled service delivery system for the Citizens. The plan

elaborates clear-cut policies for eGovernance initiatives of Centre and the states and identification of Mission

Mode projects under Centre & State Government, which should be taken on priority for implementation. It also

provides guidelines in the areas of infrastructure support, Training and Technical assistance along with other

areas.

NeGP is aimed at achieving faster quality service delivery to the citizens with an integrated approach of all the

Departments within States or Centre. The main goal is to leverage the power of Information Technology to

bring the services within the reach of the common & rural people for a faster & transparent service delivery.

To strengthen the initiative Government of India took a priority for Capacity Building initiative under the

purview of the NeGP for successful implementation of the whole plan.

The state of Jammu & Kashmir under the NeGP scheme for the GoI has geared up and has put the e-

government initiatives in the state on a fast track execution mode. The state of Jammu & Kashmir is located

on the northern most part of the country with a large geographical area and very difficult terrain. The state

had also experienced difficult times during the cross border terrorism & insurgency periods. Now that all

these are left behind the state has left no stones unturned to make state a “Real Khushal State” again.

The state of Jammu & Kashmir being in the initiating stage for E-Governance requires meticulous planning,

adequate project resource sizing & execution. Failure at any level of project conceptualization, planning,

maintenance & updation will be a bottleneck in the e-governance success. It has been observed that the main

reasons behind the slow progress rate in the eGovernance initiatives that maximum of the states are due to

lack of people with appropriate project management & Change Management skill sets in the Government side

resulting in failure to conceptualize and design the appropriate financial, technical and business models for the

eGovernance Projects. So the need of the hour is to enhance the Capacities in the State Governments and its

Departments to handle the eGovernance program in an efficient manner. Planning Commission had issued broad

guidelines for use of the ACA (Additional Central Assistance) indicating that the first priority is Capacity

Building. DIT, GoIhas issued the broad guidelines for use of ACA for capacity building as envisaged by the

Planning Commission. Under the Capacity Building initiative it has been devised that the States will prepare

detailed project proposals providing details of the existing capacities, plans to augment the capacities gaps and

detailing the project implementation plans for the prioritized projects.

Under the leadership of the IT department the state has made a mission to take the state of J&K from a

least achiever slab to the leader slab. Following to this development the e-governance roadmap has been

prepared with a vision to deliver various services at the doorsteps of common man at an affordable price. The

roadmap has been envisaged in two phases i.e. short term and long term. The state has initiated many IT

projects and has proposed various other projects to be put into execution mode as soon as possible. The risk

associated with e-governance projects are quite high and hence extensive analysis has been done for risk

identification & risk management.

M/s Wipro had conducted survey & submitted a detailed report for the state of Jammu & Kashmir in the year

2004. Now in the year 2010 a lot of developments have been done by JaKeGA in the e-Governance initiative.

Various project initiatives has been conceptualized, conceived and finalized for execution. The E-Governance

plan for the next 5 years & more has been meticulously planned & JaKeGA is working on fast track execution

mode to deliver all the deliverables devised as per the plan.


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This document is an updation to the roadmap plan document being submitted by M/s Wipro. The document

focuses & emphasizes on the recent developments in E-Governance initiatives in the state of Jammu & Kashmir.


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2. STATE’S VISION Every state has a vision statement, which reflects the imagination and motivates all segments of society

to greater effort. It must identify the potential risks and bottlenecks and their possible solutions in order

to mobilize efforts in a focused manner. It is clear, therefore, that to meet these objectives, a vision

statement has to operate at several levels of generality and specificity. Vision statement is based on an

objective assessment of facts and a realistic appraisal of possibilities,

This vision statement is neither a prediction of what will actually occur, nor simply a wish list of desirable

but unattainable ends. Rather, it is a statement of what we believe is possible for our state to achieve,

provided we are able to fully mobilize all the available resources – human, organizational, technological and

financial – generate the requisite will and make the required effort. In formulating our vision of the future

Jammu and Kashmir, it is important to see beyond the limits of the immediate past to rediscover the

“REAL KHUSHHAL STATE”.

Jammu & Kashmir is located in the northern part of the Indian sub continent in the vicinity of the

Karakoram and western mountain ranges, which has a predominant place as it shares the international

boundary with Pakistan and China. The State comprises of three main natural regions, namely, Jammu,

Kashmir and Ladakh. However, for the administrative purposes, the state is divided into two main divisions,

Kashmir and Jammu with 14 districts. The state is further divided into 59 tehsil, 119 blocks, 6652 villages,

68 Urban areas besides 7 Urban Agglomerations. The 2001 census figures reveal that the population of

Jammu and Kashmir is 10,069,91,7 constituting 0.98 per cent of India’s population. The population growth

rate in the state has been consistently high and during 1981-2001 it was more than 2 per cent. Its

geographical area is 222,236 sq. km., with a share of 6.76 per cent of the country’s size.

Jammu & Kashmir is one of the special category states of the country as the state has not been able to

generate sufficient revenues from its resources and hence facing grave financial problem. The account of

the state government for 2000-01 closed with a revenue deficit of Rs. 1193.15 crores showing an

considerable increase of the revenue deficit of 541.56 Crores in the previous year. The development of the

State suffered a lot due to the climate of armed militancy, inadequacy of resources and sharp rise in

expenditures during the years of turmoil. As the State is not able to generate enough revenues from its

own operations, the dependence increases on Central assistance and borrowings. In 2000-01 the state

governments’ revenue from its own resources (tax and non-tax) constituted only 19.32 percent of the total

revenue receipts of Rs. 5,426 crores while as grant-in-aid from the central government constituted 80.67

per cent.

The average annual growth of Net State Domestic Product at current prices during 1985-86 to 2000-01

was 13.66 per cent for Jammu and Kashmir. The average annual growth of Per Capita Income at current

prices during 1985-86 to 2000-01 was estimated as 10.61 per cent for Jammu and Kashmir.


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Some of the indicators of the state is given in Exhibit 2.1.

EXHIBIT 2.1: DEMOGRAPHIC PROFILE OF JAMMU & KASHMIR

Source: Digest of Statistics, 2003-04, Government of J&K

2.1 STATE’S DEVELOPMENT VISION

The Government of Jammu & Kashmir has taken a development strategy to ensure that all the three

regions of the State- Jammu, Kashmir & ladakh receive equal resources for development of the regions, so

that the backlog of development and employment at the regional & district levels is made good within a

fixed time frame. It has been identified that top priority will be given in the area of Rural Development,

agriculture, horticulture, Health, Public Works department, Urban Development, information technology, &

environment friendly industrial activities, for preparation of an employment oriented development plan.

Government of Jammu & Kashmir has also identified development of power resources of the State and to

extend the benefit of electricity to all the villages of the State, as one of the main development goals.

Specifically, the Government’s immediate development strategy involves achieving the development goals as

mentioned below:

• Provision of basic minimum needs (e.g. Safe water, sanitation, rural roads, primary heal care &

elementary education)

• Providing elementary education to all the children of the State.

• Development of environment friendly tourism in all the three regions of the State

• Making Panchayati Raj institutions an effective instrument.

• Promotion of welfare of backward communities

• Making special welfare programmes for women more effective

• To extend the benefit of electricity to all the villages of the State,

• Fiscal stability and control of overdraft

2.2 STATE’S GOVERNANCE VISION

The essence of good governance is the capacity to envision the opportunities that lead to a better future,

to build a broad consensus in support of that vision, to take the bold decisions necessary to realize the

Indicators Year Unit J&K All IndiaArea 2001 000 sq. km 222.236 3287.26Population 2001 crores 1.014 102.86Rural population 2001 per cent 75.2% 72.22Urban population 2001 per cent 24.8% 27.78Population density 2001 persons per sq. km 100 325Gender Ratio 2001 per '000 males 892 933


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vision, and to exercise the determination and perseverance required for overcoming obstacles and

resistances that arise along the way.

The State of Jammu & Kashmir is facing a serious challenge to build good governance practice across the State, which has a serious impact on the economic growth of the State. The key areas identified for building good governance practice across the State are:

• Ensuring safety of lives and properties, restoring dignity and honour of all persons in the State.

• Accountability by public officials in regard to decisions and actions taken by various authorities

• Government agencies of all type at all levels will be more responsive and accountable.

• Mechanisms will be evolved to increase transparency and reduce corruption

• Lead the reform agenda among State

• Creating sound infrastructure to support industrial growth


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3. ANALYSIS OF STATE PLAN & PERFORMANCE

3.1 PLANS & TARGETS

The Government of Jammu & Kashmir has decided to give top priority to Agriculture, Horticulture, Power, Education, Health, Rural Development, Transport, Public Works department, Urban Development & Environment friendly industrial activities sectors, for an all round development of the State. Jammu and Kashmir falls under special category of States of the Indian union as the State is not able to generate enough revenues from its own resources. This has resulted in a serious short fall of revenue in the State. The main reason behind this kind of situation is due to the militancy problem of the State, which has serious impact on the revenue earning & expenditure figures of the State. Due to heavy expenditures & shortfalls in the tax & non-tax revenues, the deficit has been increasing sharply. With the Tenth Five year Plan outlay of Rs. 14,500 Crores, Government intends to carry forward all its planned initiatives to speedy completion for making the State a progressive one.

The tenth five year plan has mentioned the planned estimate for the State as Rs.14500.00 crores, which is

a 84.71% increase over Ninth Plan. The Sectoral distribution of the outlays, gives a clear indication that

Energy, Agriculture, Education, Water supply & sanitation as top priority. Apart from it, Government has

given due weightage to some other factors which has a serious impact on the development of Jammu &

Kashmir. The factors are enumerated below:

• Completing Infrastructure related projects on a top priority.

• Generate maximum employment opportunities to the people of the State.

• Time Bound completion of ongoing projects to derive early benefits.

• Special focus and attention to Projects funded by external (national/international), funding

agencies.

• Making provision for basic amenities by building required infrastructures in a uniform way through

three regions of the State.

• Making Fiscal deficit control a top priority.

• Efforts to be made to bring private investments in the State in potential areas of the State, e.g.

Power, IT, Agriculture, Education etc.

• Leveraging the benefits of IT tools to take the citizen services in the reach of the rural people.


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Exhibit 3.1: Sectoral Contribution to the Tenth Plan for Jammu & Kashmir

A. Economic Sectors1. Agriculture % Allied Activities (incl. Cooperation) 1507.80 10%2. Rural Development 374.10 3%3. Special Area Programme 771.87 5%4. Irrigation & Flood Control 805.79 6%5. Energy 2885.74 20%6. Industry & Minerals 435.65 3%7. Transport 1640.70 11%8. Science, Technology & Environments 36.19 0%9. General Economic Services 1734.91 12%

10192.75 70%B. Social Services

10. Education, Sports, Arts & Culture 1366.13 9%11. Medical & Public Health 796.66 5%12. Water Supply & Sanitation 1011.87 7%13. Housing 23.87 0%14. Urban Development 422.29 3%15. Information & Publicity 8.20 0%16. Welfare of SCs, STs & OBCs 43.09 0%17. Labour & Labour Welfare 115.04 1%18. Social Welfare & Nutrition 229.28 2%

4016.43 28%C. General Services 290.82 2%

Grand Total - State Plan 14500.00 100%

Sectors 10th Plan (2002-07)At 2002-03 prices

Plan Outlay by Major Sectors (Rs. Crores)

3.2 BASIS FOR TARGETS

The State of Jammu & Kashmir is suffering due to armed militancy for long time. The impact is that the

trend in the development of Jammu and Kashmir is not encouraging and it has been lagging behind most of

the states in regard to the growth of Net State Domestic Product (NSDP) at current prices. With just

0.98% of total population and with a share of 6.76 per cent of the country’s size, the State is not able to

perform at par with other States of India in terms of exports, stock market capitalization, FDI etc.

Government has identified certain priority areas where it wants to have a prime focus such as Agriculture,

Horticulture, Handicrafts, Tourism, Rural Development, Health, Education, Power, Transport, Food

processing & environment friendly industrial activities, etc and this is reflected in the outlays earmarked

by the Government for the concerned sectors.

Agriculture is the most important sector in the economy of Jammu & Kashmir as it supports 80% of the

population directly & indirectly and contributes 60% of the State revenues. This shows the over

dependency of the population on agriculture. The overall economic growth of the State depends on the

Agriculture sector. There is still a potential to achieve higher production and productivity of each major

cereal in order to increase annual agriculture growth rate. Considering all these, emphasis has been given

in the planned outlay of the tenth plan for the growth of this sector.


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Due to its geographical situation and scarcity of infrastructure, the development of agriculture has been

restricted. The productivity is not increasing in proportion to the cost involved in the farming. In this

situation of stagnation in agriculture production, horticulture is a viable and potential option in the State

considering the climatic nature. The production rate and area covered under horticulture is more to be

improved. As the cultivation of fruits is labour intensive and a significantly higher labour force is required,

there is a very good potential for employment generation to the State. This has been considered as a key

area in the Tenth plan.

Jammu and Kashmir is lagging behind most of the States in terms of literacy rate, educational institutes &

colleges and quality of education. For an overall development of the State, it s very much essential that

elementary education be imparted to all in the State. Keeping this goal in mind, the plan outlay for the

sector has been kept adequate to bring the State forward in league with other States.

The State of Jammu & Kashmir has huge Hydel potential of which 10% has been exploited so far. As the

power consumption in the State is increasing day by day by the domestic & industrial customers, there is

an urgent need to explore hydel potential immediately. The electricity is yet to reach all the villages of the

State. Transmission and Distribution problems of the installed capacity, rural electrification programme

and promotion of schemes under non-conventional source of energy should be the key areas for

development of the sector. This sector is also given a priority in terms of planned outlays in Tenth Plan

taking into account all the factors.

Tourism in Jammu & Kashmir, has emerged as an important and one of the major contributors to the

state’s economy. There are various places of tourist attraction in the state being visited both by foreign

and domestic tourists. The full potential of the sector is yet to be exploited. The Jammu, Kashmir and

Ladakh region offers tremendous potential for growth. Potential improvement opportunities lie in the

Tourist Transport System, building appropriate infrastructure, tourist safety and tourism promotion.

IT industry is not well developed in the state, but it has great potential for contributing to the economy of

the State. There is a serious need to strengthen the IT department with adequate manpower resources to

perform better and well manage the planned initiatives. The state also offers a highly conducive

environment for setting up the industry. To explore the growth opportunities of the sector, it has been

kept on priority.

3.3 ELEMENTS OF VISION DRIVING PLAN TARGETS

The main objective of the Government of Jammu & Kashmir is to bring overall development of the State by providing equal resources to the three regions of the State- Jammu, Kashmir & ladakh. Providing employment opportunities to the youths of the State, is one of the key priority areas of the State Government. The key elements of Vision driving the Plan target are:

• Providing education to all the children of the State.

• Making provision for basic minimum needs for the citizens of the State(Safe water, sanitation,

rural roads, primary health care).


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• Providing quality healthcare services to the citizens of the State by making provision for

appropriate health infrastructure in the State.

• Making the Agriculture sector more productive

• Promotion of welfare of backward communities & women in the State

• Providing electricity to all the villages of the State

3.4 PLAN VS PERFORMANCE

Performance of the Ninth Five Year Plan in comparison to the outlay is as follows:

EXHIBIT 3.2: PLAN VS PERFORMANCE OF ANNUAL PLANS OF JAMMU & KASHMIR

Five Year Plan/ Annual

Plan Rev. Outlay (Rs. in

Lakhs) Expenditure (Rs in

Lakhs) Percentage Performance

Ninth Five Year Plan-1997-2002

900780.00 754287.75 83.73

Annual Plan 1997-98 155000.00 149628.82 96.53 Annual Plan 1998-99 190000.00 125961.70 66.29 Annual Plan 1999-00 175000.00 150636.62 86.07 Annual Plan-2000-01 153789.7 175780.00 114.29 Annual Plan-2001-02 205000.00 174270.98 85.01



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4. ANALYSIS OF NEED

4.1 CITIZEN SEGMENTATION

Population constitution & growth

Jammu & Kashmir’s population according to 2001 census was estimated at 10.143 Lakhs. The Urban

population was 2.516 Lakhs whereas the Rural population was 7.627 Lakhs. The population of Jammu &

Kashmir has increased from 3.560 Lakhs in 1961 to 10.143 Lakhs in 2001.The population density in the

state is 100 persons per sq. km. The population density is amongst the lowest in the medium states in the

country. The decadal population growth rate in 2001 was 29.98 per cent, marginally higher than the growth

rate in the 60s (9.44 per cent), 70s (29.65 per cent), 80s (29.69 per cent) and 90s (28.92 per cent).

The state has witnessed a fluctuating population growth rate since 1901. Since the size and growth of

population has serious implications for development of the region, it will be useful to have a bird’s eye view.

The data analysis reveals that throughout the period 1901-2001 population growth of the state has been

quite low. The accentuated growth rate is recorded only after 1960s. The population data analysis shows

this sudden spurt in population from 9.44 per cent in 1951-61 to 29.65 percent in 1961-71.

Exhibit 4.1: Overall Population Growth (Urban-Rural) Exhibit 4.2: Population wise distribution (Male-Female)


2.9673.758

4.727

7.6270.593

0.858

1.26

2.516

3.560

4.616

5.987

7.803

10.143

0

2

4

6

8

10

12

1961

1971

1981

1991

2001

Popu

latio

n (in

Lak

hs)

Rural Urban Total Population

53.2% 52.9% 52.8%

46.8% 47.1% 47.2%

0%

20%

40%

60%

80%

100%

1971 1981 2001

Male Female


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Workforce profile

The population of Jammu & Kashmir has increased 69.41% from 1981 to 2001. The number of workers also

registered a growth of 39% during the same span. The 2001 census data reveals that the total workforce

of the State stands at 37.53 lakhs, among which 26.08 lakhs constitute main workers and remaining 11.45

lakhs are marginal workers. The figures of 2001 census shows that 76.79 per cent of the total workers are

cultivators, 11.89 per cent are agricultural labourers and the remaining 11.31 per cent are workers engaged

in Household industries. Female workers constitute 28.6% of the total workforce. In the marginal workers

category, the female workers constitute 60.44% and in the main workers category, the female workers

constitute 14.63%.

Exhibit 4.3: Workforce profile of Jammu & Kashmir Source: Digest of Statistics, 2003-04, Government of J&K

76.8%

11.9%

11.3%

0%

20%

40%

60%

80%

100%

2001

Labours engaged in Household activitiesAgricultural LabourersCultivators


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4.2 STAKEHOLDER EXPECTATION

Stakeholder Need / Expectation

Citizens • Income generation opportunities

• Employment opportunities

• Efficient & transparent service delivery

• Low turn around time for citizens in service delivery

• Transparency in Government Department

• Simple procedures to access services/schemes

Business • Industry friendly Policies, Procedures & Laws

• Transparency in all transactions

• Low procedural delays for sanctions & approvals

State &, Central Govt

and other

• Increased employee productivity

• Transparent process building

• Optimal utilization of manpower resources in different department

• Human resources-Career Management, Training

• Effective implementation of Policies/Schemes

Others • NGOs – Partnering & participative with the Government initiatives

• Funding Agencies – Expect the government to utilize the aids and grants and achieve its designated goal

Exhibit 4.4: Stakeholder expectation chart


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5. ANALYSIS OF OTHER FACTORS IMPINGING ON EGOV

POLICIES

5.1 RESOURCES PROFILE

5.1.1 Mineral Resources

The state has limited mineral and fossil-fuel resources, and much of these are concentrated in the Jammu

region. Small reserves of natural gas are found near Jammu, and bauxite and gypsum deposits occur in the

Udhampur district. Other minerals include limestone, coal, zinc, and copper. The pressure of population on

land is everywhere apparent, and all available resources are utilized. The lakes and rivers provide fish,

water chestnuts, hydroelectric power, and transport and are a tourist attraction. The mountains supply

many kinds of timber and pasture for livestock. Gujar and Gaddi nomads practice transhumance in the

mountains, keeping sheep, goats, yaks, and ponies.

5.1.2 Agriculture

Agriculture is the main stay of the economy of the state. More than 80% of the population in the state

derives its livelihood from this sector. In this way, agriculture is playing a vital role in the development of

the economy.

Kashmir region of J&K state has a varied climate ranging from temperate regions of the valley to cold

desert of Leh and Kargil. The Net Cultivated area is 3.59 Lac Hectares and 76% of population resident in

rural areas. Jammu Division has a net sown area of 3.90 lakhs hectares, constituting 52% of the total area

sown in the state with cropping intensity of 174.4 percent. Out of it, 1.00 Lac hectares is irrigated and the

remaining 2.90 lakhs hectares is rainfed. Majority of the farm operating families are small and marginal

ones. Paddy and Maize are the major crops grown in Kashmir division during kharief season when oil seeds

and fodder during rabi season. The production received major set back from kharief 1999-2000 as the

valley experienced un-precedent drought like condition for the last few years. However, the increase in

agriculture production has not kept pace with the tremendous growth of population mainly due to small and

fragmented holding size, weather fluctuations, poor economic status of farmers and inadequate assured

irrigation facilities.

5.1.3 Horticulture

Horticulture plays an active and pivotal role in sustaining economic development of the state, in spite of all

odd it faced and is facing from time to time particularly related to weather conditions. Direct as well as

indirect involvement of about 5 Lac farm families comprising of more than 25 lakhs souls, generating annual

income of about Rs. 1800 Crores ( Rs. 1500 crores from fresh and Rs. 300 Crores from dry fruits) justify

its expansion and support on scientific lines. Area under orchards and production of fruits ending 2004-05

has touched all time high of 2425 lakhs hectares and 12,738 Lac m.t respectively.


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5.1.4 Forest Resources

Jammu & Kashmir has maximum of the land covered under forest area. Among the Districts of Jammu &

Kashmir, Anantnag and Baramulla has highest forest area among other districts. In total 20230 Sq. Kms of

area are under Forest in the State. The Forest area has Coniferous, Non-coniferous species of forest. The

Coniferous, i.e. the Soft wood has Deodar, Chir, Kail, Fir and some other species of tress in the region.

Wild life reserves and uncommercial reserves has also been segregated in the forest area. Due the huge

forest area, the major and minor forest products are huge revenue earner for the State. Timers and

firewoods are major produces over here. Timber export also take place from the State to other locations.

In 2002-03, in total 11580 cubic meter timber export took place in the State. The total revenue realized

from Forests in the FY 2002-03 was Rs.4413.43 Lakhs.

5.2 ECONOMY & INFRASTRUCTURE

The per capita measured by per capita state domestic product of J&K State in 2001-02 is 13794 compared

to 12805 in year 2000-01 registering growth of 7.7% still much below the national average of 17822.8

depict in exhibit 5.1. The state economy is more dependent on the primary sector with

Agriculture/Horticulture is main source of livelihood of citizen. The share of agriculture/horticulture in

the SDP is 32.73 % high compared to national average of 26.28 %. Secondary and tertiary share 13.06%

and 54.21% of SDP respectively, lower compared to national average of 24.41% however service sector

share is higher compared to all India average.

In spite of the fact that Agriculture is main source of revenue still the average production is quite low in

all the crop area compared to all India average as can be seen from exhibit 5.1. Low agriculture production

is due to armed militancy, poor technical support to farmers,, lack of irrigation facilities and poor weather

condition. Substantial effort is required to improve agriculture and horticulture conditions in the state to

become self-sustainable and improved economy.

J&K has very less industrial penetration with registered establishment with one or more hired worker is

limited to total 58253 out of which only 326 are agriculture related establishment. State government has

taken lots of initiative to attract industrial investment / Foreign collaboration / technical assistance mainly

for agriculture, power, IT related area etc. J&K has lots of potential in Mining, tourism sector which needs

to be explored.

Indicators Year Unit Jammu & Kashmir India NSDP/GDP per capita 2001-02 Rs. 13794 17822.8

Primary 2002 Per cent 32.73 26.28 Secondary 2002 Per cent 13.06 24.41 Composition of

SDP/GDP Tertiary 2002 Per cent 54.21 49.31 Rice 2000-01 Kg per hect. 1702 1901 Wheat 2000-01 Kg per hect. 1592 2708 Avearge yield of

principal Crops Maize 2000-01 Kg per hect. 529 1822 Cropping Intensity 2002-03 Per cent 105 135


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Consumption of Fertilizers 2003-04 Kg per hect. 89.8 Prop. Of area under irrigation 2001 Per cent 44.2 HH availing banking services 2001 Per cent 35.50 Credit-Deposit Ratio 2003 Per cent 59.4

Exhibit 5.1: Indicator of economy of Jammu & Kashmir

Source: Digest of Statistics, 2003-04, Government of J&K & State Development Report for J& K 2003

5.2.1 Physical Infrastructure

Road & Rail Network The Road Network in Jammu & Kashmir is one of the major priority areas as Rail & Water Transport

spread is very less and Road is the main mode of transport available. The Road lengths in the State is

maintained by various organizations and Departments, e.g. PWD, Forest Dept, Irrigation Dept & Flood

control Dept and BRO. The total road length maintained by PWD in the Year 2002-03 is 14858 Kms. Work

on the 4 Laining of Srinagar Jammu Road is under way. Srinagar- Leh, Batote-Kistwar-Sinthan road,

Khanabal Pahalgam Road, Narbal-Tangmarag Road, Domel Katra Road, Nemu-Padam-Darchai Road,

Baramulla-Uri LOC road are being upgraded under the Prime Minister reconstruction programmer.

Work of linking Kashmir through railways is under progress and Udhampur has already been linked this

year. Mugal road project is expected to be completed in two years and it will serve as alternate road to

Kashmir Valley.

Power For the year 1999-00, the consumption for Jammu & Kashmir was 2915 MKwH, sharing 0.9 per cent of the

total consumption for the country as a whole. Hydel energy is the cheapest source of energy available to

the state, though thermal energy is also consumed in large proportions. The installed capacity in thermal

plants as on 31 March 2000 was 184 MW. Thermal plants are basically used as standbys to back the hydel

plants whose generation capabilities fall during winter season due to low river discharge. The power sector

not only been unable to keep pace with the growing demand but its supply to ultimate consumers has also

been poor. In addition to large unexplored potential, inadequate transmission and distribution network,

huge transmission and distribution (T&D) losses, low power tariff, power thefts as well as long gestation

period of the power projects have contributed to the dismal situation of the sector. The installed capacity

in the state as on March 1998 was 374.13 MW, with 190.19 MW in hydel plants and 183.94 MW in thermal

plants.

Of the 6,417 inhabited villages in the state, 6,237 stand electrified as on 2003-04, of which 4,411 villages

have been electrified with REC (Rural Electrification Corporation) loan funds.

Post & telecommunication Jammu & Kashmir’s telephone population as on June 2002 was 231777 working connections translating into

a Urban teledensity (phones per 1000 people) of 6.33 and Rural teledensity of 0.12, which is much lower

than the national average of Urban teledensity of 8.47 and Rural Teledensity of 0.85. Of the total 6764

villages in the state, 4070 had been provided with telephone connections by June 2002.

The Postal network of the State constitutes 8 Head Post offices, 275 sub post offices, 1404 sub post offices. The citizens of the State access postal services through this network of offices.


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5.2.2 State Finance The State’s inability to generate enough revenue has resulted in increased dependence on Central Aid &

Assistance. The Fiscal Performance of the year 2000-01, shows that Government’s Tax & Non Tax

Revenues constituted 19.32% of total Revenue Receipt of Rs. 5,426 Crores and the Central Aid constituted

80.67% of the revenue receipt. The total expenditure of the State in total of Revenue & Capital

expenditures, increased 128% from 1995-96 to 2000-01. The figures of Revenue deficit & Fiscal deficit of

the State for last couple of years is very alarming & points to improper fiscal management. This indicates

that Jammu & Kashmir's fiscal situation is much below the national average. The State could mobilize its

resources for higher own tax and non-tax revenue collection as there is lot of potential to increase the

figures in comparison to other States. Though there is a 128% increase in total expenditures of the State

from 1995-96 to 2000-01, the revenue expenditure increased 163.13% and the Capital Expenditure has

also registered an increasing trend amounting to an increase of 13.62%. This fairly indicates that efforts

of the Government to control the revenue expenditures are not very effective and at the same time it is

also reflected that the state has given less emphasis on investments and growth-oriented developmental

expenditure. So it is the need of the hour for the Government to curtail the Revenue Expenditures, find

innovative ways to increase tax & non-tax revenues and improving the efficiency of expenditures.

(Rs. in Lakhs)

Jammu & Kashmir Total Receipt 542668.7 Revenue Receipt 104883.57 Capital Receipt (Grants in Aid) 437785.21 Total Expenditures 748095.02 Revenue Expenditures 661983.64 Capital Expenditures 86111.38 Revenue Deficit 557100.07 Fiscal Deficit 643211.45 Interest Payments 76876.85

Exhibit 5.2: Fiscal Performance of Jammu & Kashmir for the Year 2000-01

Source: Digest of Statistics, 2003-04, Government of J&K & State Development Report for J& K 2003

5.3 HUMAN DEVELOPMENT INDICATORS

Jammu & Kashmir is much behind the other States of Indian Union in human development indicators. Though the human development indicators are improving but it is still below average.

Jammu & Kashmir’s performance in human development indicators is not very satisfactory as the literacy rate is very low and the infant mortality rate in Jammu & Kashmir is far below the national average.

5.3.1 Literacy

The overall literacy rate in Jammu & Kashmir is 55.5% making it 33rd ranked State in the country only followed by Jharkhand & Bihar. The male literacy rate is 66.6% and female literacy rate is 43%.


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Exhibit 5.3: Literacy Rate of the State of Jammu & Kashmir


5.3.2 Primary & Secondary Education

Exhibit 5.4: Growth in Primary & Secondary Education (School)


5.3.3 Higher & Professional education

The demand for degree colleges and universities are increasing in the State. Though many colleges has been opened in recent times, but they are not sufficient to cope with the increasing demand for more institutions. The data of 2001-02 from the Education Department, Jammu & Kashmir suggests that there are 33 colleges for General Education, 11 colleges for Professional education in State and in total 46,347 students are enrolled in these colleges. There are five medical colleges in the State with an admission capacity of 372 students..

5.3.4 Healthcare

The constraints in the improvement of health status of the people of Jammu & Kashmir includes, lack of financial resources, dearth of technical staff, and inadequate health infrastructure. The state has not been able to keep pace with the national level achievement, in spite of giving due priority to the health

Persons Males Females Total/Rural/Urban 1981 2001 1981 2001 1981 2001

Total 30.64 55.5 41.46 66.6 18.37 43.0 Rural 25.01 49.8 36.35 61.7 12.19 36.7 Urban 51.12 71.9 59.87 80.0 41.05 62.0

Primary & Secondary Education

10483 10515 10860 10926 10934

1351 14661511 1504 1529

31043507 3487

5040

3728

0

2000

4000

6000

8000

10000

12000

14000

1996-97 1998-99 1999-00 2000-01 2001-02

No. o

f sch

ools

Primary schools High/H.S.SchoolMiddle schools


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sector while distributing state resources. Further, recent disturbances also have worsened the condition. Consequently, the state till date has a considerable segment of population living below poverty line, with poor infrastructure amongst abundant resources.

Health Care Selected Healthcare Indicators:-

No. of beds

No. of District/Sub District/Pvt Hospitals

111 11921

No. of Primary Health Centres 361 No. of Mobile Medical Units 14 No. of Alloathic Dispensaries 258 No. of Medical Aid Centre 324 No of Ayurvedic/ Unani Centres

433

Crude birth rate 19.2 per thousand Crude death rate 5.7 per thousand Infant mortality rate 45* per thousand Life expectancy

Male 60.2 years Female 60.7 years

(Source – Digest of Statistics 2003-04, Govt of J&K)

Exhibit 5.5: Health statistics of the State of Jammu & Kashmir in the year 2001-02

5.3.5 Basic Civil Amenities

Water Supply

The availability of safe drinking water is one of the major human development indicators of a State.

Though Jammu is located along the river Tawi, but it is learnt that 70% of the tap water supplied by the

Public Health Engineering (PHE) department to the consumers in Jammu was unfit for consumption. The

Tawi river which is the main source of drinking water supply is highly polluted. Currently, 80 tankers are

being utilized for supplying drinking water to water scarcity areas, as with respect to the demand of 63

MGD drinking water in Jammu city, the present availability is 50.80 MGD. Due to water supply problem,

Public Health Engineering department has started exploitation of ground water in a big way due to the

depletion of surface water resources. The PHE department has installed 10 tube-wells in Jammu city

during the past two years. The portable water supply in the State has increased by 50 lakhs gallons with

the installation of these tube-wells. Under the Ground Water Exploration Programme, 173 tubewells have

been installed in the state since 1996. Out of these, 81 tubewells have been commissioned in Jammu region

while 92 tubewells have been installed in Kashmir Valley. Besides, 1720 handwells and 1332 shallow pumps

have also been installed in Jammu region and 1467 hand pumps in Kashmir Valley.

Sewerage and Drainage

Due to the population growth in the State, the canals degenerated into sewage drains since there was no

incentive to keep them clean and desilted. These days the canals are just gutters. As there is no municipal

waste disposal system and sewerage system in many districts, residents in many places directly discharge

their waste into the lakes making the condition more horrible.


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The waste water from the towns of Anantnag, Srinagar, Sopore and Baramulla are discharged into nalahs,

drains and canals which ultimately reach the river Jhelum and is the main source of its pollution. With high

growth of urban areas and increase in development, the quantum of untreated wastewater and solid waste

is rapidly increasing. Taking note of the grave situation, Government has taken many sewerage schemes to

tackle the problem.

Disposal of Solid Waste

It is very much important for a State to ensure safe disposal of Municipal wastes to provide cleanliness

and a pollution-free environment in cities and towns. The Government is in the process of discussion with

the potential private parties for setting up plants for solid waste management in the State. As part of the

measures taken already by the State Government, procurement of modern scavenging equipment has been

completed to remove the filth in the interiors of congested cities. As many as 16,000 dustbins were being

distributed among the people in Jammu city.

On the sanitation front, the Jammu Municipality has launched a night scavenging scheme, door-to-door

collection of garbage and house-to-house separate collection of bio-degradable waste and non-

biodegradable waste in Jammu city to ensure cleanliness and to initiate scientific solid waste management

initiatives among the citizens.


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5.4 EREADINESS & CURRENT INITIATIVES

eReadiness of the State

Jammu & Kashmir is lagging behind in the IT initiatives among the northern states of India. Jammu &

Kashmir is also having a NIC State Unit functional under the Department of Information Technology,

Ministry of Communications & Information Technology, New Delhi.

The E-Readiness Report 2008 places Jammu & Kashmir as ‘Leat Achievers’, which reflects that

the State is lagging behind most of the States of India. The chart below shows the position of different

States in the E-Readiness matrix. Jammu & Kashmir has been placed in Level 5 in the Environment sub

index. Which has been computed based on the indicators like Market Environment, Political & Regulatory

Environment & Infrastructure Environment. At the same time, the State has been placed in Level 5 in the

Readiness sub index, which has been computed based on the indicators like Individual Readiness, Business

Readiness & Government Readiness. Jammu & Kashmir has been placed in Level 6 in the Usage (Degree of

utilization of ICT) sub index. Which has been computed based on the indicators like Individual Usage,

Business Usage & Government Usage. These three areas are major areas of concern, where the State

needs immediate improvement.

Source: INDIA: e-Readiness Assessment Report 2008 For States/Union Territories,DIT,GoI Exhibit 5.6 Categorization of the State as ranked by the eReadiness Index 2008


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5.4 CURRENT POLICIES

5.4.1 IT Policy of Jammu & Kashmir Government

The Government of Jammu & Kashmir has formulated the IT Policy of the State and it came into effect

from 23rd Jan’04. The IT Policy lays the foundation stone for eGovernance and other It initiatives and

provides guidelines for all related areas, IT in industry, IT in education, IT for social equality, IT for

employment & IT infrastructure. The IT Policy encouraged eTourism, e-Health and eCommerce in the

State. The IT policy initiatives are spelt for setting up of IT industry with details of financial assistance

policies, interest subsidies schemes and tax benefits for different companies. It has been encouraged to

setup portals and electronic kiosks for service delivery to the citizens from different departments. Few of

the areas has been identified for initiating eGovernance initiatives to computerize those services. The IT

Policy has also spelt guidelines for Human Resource Development in the State with a broad Human

Resource Development Policy as part of the IT policy. Software Technology Parks has been set up in

Jammu & Srinagar. State Government has also defined Information Technology Industries and eligible for

incentive under this policy.

A comprehensive separate Web Policy is also in place to administer and monitor all portal development and

maintenance in the State.

The key highlights of IT policy are:

1. The IT Policy encourages e-Tourism, e-Health and e-Commerce in the State

2. The IT policy initiatives are spelt for setting up of IT industry with details of financial assistance policies,

interest subsidies schemes and tax benefits for different companies

3. It encourages setting up portals and electronic kiosks for service delivery to the citizens from different

departments. Some key areas have been identified for initiating e-Governance initiatives to computerize

those services

4. The IT Policy has also spelt guidelines for Human Resource Development in the State with a broad Human

Resource Development Policy as part of the IT policy

5. State Government has also defined Information Technology Industries and eligible for incentive under this

policy.


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5.5 UNIQUENESS OF STATE (SWOT)

The State of Jammu & Kashmir is not a progressive State in terms of infrastructure avilability &

development, IT readiness and service delivery mechanism. The State is also suffering a lot due to fiscal

instability, as the State is mainly dependent on the Central grants & aids. Unemployment and terrorism

problems are the main roadblocks at this juncture.

After a detailed analysis the SWOT picture of the State is coming as depicted below:

Exhibit 5.7: SWOT Analysis of the State


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5.6 Current and Proposed IT/e-governance initiatives in the state of J&K

Government of Jammu & Kashmir has taken many IT/eGovernance initiatives in the State. Information Technology Department was formed in 2002 and NIC State unit is working in the State from the inception since October, 1988. NIC and IT Departments are working hand in hand for successful implementation of the initiatives in the State.

• CSC: J&K Bank have been appointed as single service agency for the entire state of J&K with a mandate to establish 1109 Common Service Centres (CSCs). J&K Bank till now has rolled out 300 CSCs out of which 111 are operational on vsat connectivity and the remaining CSCs will be made functional by December 2010.

• CIC: 132 Community Information Centers (CIC) have been set up across the remotest of regions in the J&K among the sanctioned 135 CICs for the State. These have been done with an aim to bring Information Technology to the grass root level of people. These centers have also been instrumental in taking Information Technology to the remotest part of J&K in terms of providing training and other IT facilities to the rural mass. In Jammu & Kashmir, there is a lot of potential for using the CICs as service delivery centres for different Government services.

• Computerization of electoral rolls: An elaborated system has been implemented in Electoral department to computerize the electoral rolls for J&K State. System is designed to handle complete details of voters, constituency, address, profile of candidates and declarations. Complete details are made public using a comprehensive dynamic web portal. The system is evolved to handle data entry in URDU language and same data is translated in Hindi also and available on the portal.

• State website: The NIC State unit hosts and maintains the official website of the Government of Jammu & Kashmir. The Website boasts of a rich repository of information useful for the Government employees as well as the common masses, ranging from the latest News, employment opportunities in the Government, tenders being floated by the Government to the latest Promotions and transfers taking place in the Government

• Automation of transport: The Website of Transport Department, Government of Jammu & Kashmir is providing forms for all License & Registration related transactions in the site, applicable fee details, guidelines for different transactions, statistical data in terms of Vehicle Population & Revenue Collection is displayed in the site. Apart from it, the Road signs, Distance & Fare details are also provided in the site and the Token Tax rates for different category of Vehicles are mentioned in the site. Transport Department has also implemented two application softwares named Vahan & Sarathi for automation of Registration related transactions and license related transactions in the pilot location of RTO, Lakhanpur. Further a web enabled version of the same has been extended in other two districts i.e Rajouri & Baramulla.


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• Capacity Planning: Capacity Building process for the state of J&K with a bigger plan to develop & enhance the human resource pool the state has already been initiated. The training calendars with IIM Ahmedabad, NISG, IIPA are in the process of finalization. The various state institutes like IMPA, NIT, DOAECC, Universities & Colleges has been approached for participating the state resource building process. Computer training is being imparted to Government employees with an aim to train them all in the basic operations of the computers along with the upgraded training by NIC state unit staff, IT Department or by private institutes also.

• IT Assistance centre: IT Department has formed resource team to assist other Departments in their IT needs. The cell also attends to any hardware & software problems being faced by the Departments, rectifying networking faults, coordinating implementation of various software packages. In Addition to that SeMT team, CIC Operators (Around 200) and resource persons (around 20) adds to the team.

• e-Office: J&K IT Department had implemented Secretariat Knowledge Information Management System e-office, which include combination of total 274 functionality cater to the day to day working of almost all the department and keeping the record of all secretariat related communications. SmartGov mainly handle the email communication, scheme management, CM / Governor communication and knowledge management related to departments of J&K State. A web enabled version of the same is in the process of to be implemented.

• WIFI: The Expression of Interest (EOI) for WIFI has been published for which 6 companies have responded. The RFP for the same has been formulated & is on the final stage of to be finalized. The project is intended to create WIFI hotspot zones providing:

• Broadband data connectivity at tourists locations like Dal lake, SKICC, Royal Springs Golf Club, Pahalgam, Sonmarg, Leh ,Gulmarg & others enabling online booking & publicity of tourism products & packages and business entrepreneurs.

• Broadband internet enabled environment for secretariats, legislature & officers colony.

• SWAN: The DPR for the State Wide Area Network (SWAN) had earlier being prepared by NIC. However the NIC model after due review was dropped and the state has switched to the PPP model for the implementation of the project. STPI has been appointed as the consultant for SWAN. The DPR has being prepared & being sent to DIT for approval . By March 2012 SWAN is expected to be operation.

• SDC: DPR prepared by M/s Wipro for the State Data Centre (SDC) builds up model at IT enclave Jammu. IT Enclave has been found to be the best choice for housing the SDC. Wipro has prepared the RFP. The RFP has being approved by DIT, GoI. By March 2011 SDC is expected to be operational.


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• e-Agriculture: The SeMT Team has prepared the DPR for the e-Agriculture which is intended to provide a “One Stop” portal for agriculture, horticulture & floriculture community in the state of J&K. The portal will have minimum support price, commodity market information, dynamic & multilingual agriculture related information, 24x7 tele assistance and e-certifications for imports & exports. The project will be rolled out in a phase wise manner on all the concerned departments.

• CAPD: The project for creation of electronic database of citizens wise entitlements under PDS supported with interactive portal has been devised for the CAPD department has been conceived. The DPR is under the process of development. The project would provide smart card based ration card for citizens, smart card fair price shop owners, auto updation of issues & receipt of commodities and MIS reporting. The project will be rolled out in a phase wise manner across the state.

• e-Procurement: The project for the creation of common online G2B purchases and sale of services & materials through a state portal is being conceived which is being named as e-Procurement. The DPR is under the development process. The project portal will provide e- sourcing, e-tendering, e- reverse auctioning & e- information. Pilot implementation will be first done in 3 departments followed by the roll out at other departments.

• Employment exchange: The concept of an electronic employment exchange has been conceived to create an online portal to facilitate employment services across the state. The project is intended to provide vocational guidance, employment assistance, self employment and online registration & application status updation. The DPR is under the development process. The pilot will be implemented in 5 districts followed by a roll out in the rest of the state.

• SSDG: The DPR for State Service Delivery gateway (SSDG) through the State Portal (SP) has been prepared & approved. A State Implementation committee has been constituted. M/s ILFS is the consultant for the project. A draft RFP is being prepared. 7 departmental MMPs has been selected for phase-I. the SSDG through the State Portal will provide services for agriculture, CAPD, Health, forest/Fisheries, elections, rural development & social welfare.

• E-tourism will provide:

• The integration of resources of tourism department, JKTDC Hotels, development authorities & private service outlets.

• A single window online booking platform for tour packages, transport, hotels & lodges, air & train ticket booking and taxi services.

• Enhancing the purchases of handicraft, dry fruits, & other products.

• Secure payment gateway & 24x7 helpline

The DPR for e-tourism is under development. First phase includes 10 spots followed by the PPP based expansion.


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• E-Tution: The DPR for e-Tution is under development which will enable access of rural children to computer through fun learning activities & provide orientation to rural youth on skill upgradation. It will enable fun learning modules for primary class students. Pilot phase includes 10 CSCs (2 CSCs for each of 5 districs) followed by state wide roll out.

• Tele-counseling & telemedicine: The project of tele-counseling & telemedicine has been conceived for providing psychological support especially to the rural citizens through CSCs & to provide online/offline medical consultation from specialists. The DPR is in the process of development. The pilot will be implemented in 5 districts followed by a state wide roll out.

• Mother & Child care: The project for Mother & child Care has been conceived for digitization of tracking & recording of essential medical care to expectant mothers & children up to five years of age. The project will provide Ante-natal care record on smart card, delivery related record maintenance, smart cards for child immunization record, child immunization reminder services etc. the project will be implemented in 5 districs as pilot followed by a state wide roll out. The DPR is in the process of development.

• E-District: The project for e-district for automating workflow of internal process of district administration & provide seamless integration of various departments has been conceived. The DPR is in the process of development. A phase out implementation model for the state will be used.

• City surveillance: The project for City surveillance providing security assurance to the tourists by provisioning of surveillance infrastructure at key tourist locations has been conceived. The DRP is under the process of development. A pilot project at 2 locations will be initiated in the first go.

• CIPS: The project for Computerized Personal Information System (CPIS) has been conceived by the state. The DPR is under the process of development. The project will provide strengthening of administrative and institutional machinery in remote areas of State through rationalized deployment of staff, to make administrative and institutional machinery gear up to be more responsive to the employee needs in order to facilitate focused effort from them to enhance public service delivery, to optimize Government expenditure through prudent utilization of State’s human resources for primary development needs, rationalize the staffing pattern and re-deploy staff for efficient and effective service delivery, creating web based centralized database of all the Rules and Government Orders and help in increasing the efficiency of the system and achieve good governance, help in weeding out fake employees and prevent drawl of salary by employees posted in excess of sanctioned posts in Government offices, check frequent transfer & posting of employees’ and give clear picture of vacant posts to facilitate new recruitments or promotion and achieve balance in revenue expenditure and attain medium term fiscal stability.

• GIS: The State of J&K has conceived the project of for creating a Spatial data Infrastructure providing quality spatial data, inventory of assets, resources, population, geographical basics, soil, accessibility, agricultural pattern, transport, drainage etc for efficient & desired level of planning to achieve efficient socio-economic development of the state. The DPR is under the process of development. A pilot project will be implemented in the first go followed by a state wide roll out of the same.


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• Computerization of PRC generation: A project proposal for one tehsil of Jammu district for electronic processing of Permanent Residence Certificate on a pilot basis. Project encompasses hardware & software components including biometrics, thumb impression, digital photograph & electronic delivery of certificates in PDF format. Candidates would be required to visit the competent authority officer with original documents only once.

• Smart ID card for secretariat employees: For infusing better work culture & punctuality in secretariat officers attendance monitoring system through RFID enabled smart cards has been conceived to be executed in collaboration with JK Bank. The smart card may also be given as a credit card library, ration card & curfew passes. Extra time paid by the employees will be credited into their leave account & vice versa.

• Departmental Website development: Rate contract has been finalized for development of departmental dynamic websites and 6 vendors have been short listed for developing government websites which will be certified with registered firms with CERT-IN & will be hosted in NIC servers till SDC is established. Currently the developers are making the websites in respect of planning. Health, IT etc.

• Assistance for Grievance cell & file monitoring: NIC has developed the software & the grievance cell at civil secretariats Jammu / Srinagar are functional. Besides all CIC cells till date a lot of applications has been received and a number of complaints/grievance redressal being done.

• Unique National Identity Number/card pilot project: A pilot project for a Multipurpose National Identity Card (MNIC) has been successfully implemented in district Kathura as a pilot basis. The SMART card were issued to large number of people. Unique identification project at national level is in offering. CSC centers are expected to play a vital role in the project. • Multipurpose smart card: The state of Jammu & Kashmir is envasaging the use of multipurpose smart card based service delivery model in which a variety of services will be delivered to thye doorsteps of common man at an affordable price by the use of a smart card that can be working as a single card for multiple services. this process is still in the concept building mode.


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6. EGOVERNANCE VISION

6.1 STATEMENT

eGovernance Vision Statement of the State is

“Delivery of services at the doorsteps of common man at an affordable cost by using Information & Technology in the process of Government functioning to bringabout Simple, Moral, Accountable,responsive & Transparent (SMART) governance"

6.2 ALIGNMENT & DIVERGENCE WITH STATE’S VISION, PLANS, DEVELOPMENTAL OBJECTIVES

The IT Policy, Web policy, IT, e-governance mission statement, strategy and initiatives already taken are

definitely in line with the development needs of the state. The main objectives of the e-governance vision

& strategy are mentioned below which are in line with the eGovernance and good governance agenda of the

State.

• Harnessing the powers of Information Technology to provide efficient, effective and

transparent services to the citizens of the State.

• IT should be used for empowering the rural people.

• IT should be used to provide more employment opportunities to the educated youths of the

State.

Making the information available to the citizens, is one of the main goals of eGovernance initiatives. It will

help to bring more transparency to the system and efficiency to the service delivery system. Achieving

these goals will meet the Governance and Development agenda of the Government of Jammu & Kashmir.

In order to provide efficient and effective citizen services, it is necessary that all the department

initiative are scalable and interoperable however it is observed that several of e-governance initiative

taken at various departments do not comply to eGovernance standards and running discretely for MIS

purpose. Many departments are having stand alone legacy applications which may not be reusable in order

to achieve the integrated government structure. The Departmental applications must have integration at

the back end so as to facilitate the Common Service Centers to address a wide range of services from a

single window.

6.3 ALIGNMENT & DIVERGENCE WITH NEGP AND OTHER STATES

Brief background of NeGP National e-Governance Plan, (NeGP) has been designed by Government of India for increased transparency,

efficiency and effectiveness for delivery of citizen services. Government of India has identified certain

core projects, which are central subjects like Passport, Income Tax and ten other Projects within the

domain of state governments. These Projects are known as Mission Mode Projects, which need to be


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implemented on a priority and mission critical basis. These projects would receive 100% funding from the

Government of India on centre assistance. However government is of the opinion that most states in the

country suffer from lack of quality human capacities for implementing the Projects and hence expects

every state government to address its capacity gaps through the Additional Central Assistance provided

explicitly by the Planning Commission for Capacity Building requirements of all states.

The need for capacity building has given rise to the necessity of having an institutionalized framework

within the administrative structure which shall be devoted to the cause of envisaging, conceptualizing,

implementation and proliferation of e governance across the state with an exclusive nodal agency / Society

for I.T. at the state level (SeMT) and dedicated Project teams at each department (PeMT). These teams

would have a judicious mix of people both from with the government and experts and professionals from

the private sector.

Alignment with NeGP As per the NeGP, every state government should designate a Public Company or a Society formed as the

Nodal agency for managing the I.T. initiatives of the state. The Information Technology Department,

Government of Jammu & Kashmir, will designate the formed society as a nodal agency for the development

of ICT in the State. The company will be having a clear mandate to promote ICT and accelerate the

process of e Governance in the State. It will play the role of consultant to the state government at the

Program level and plays an active role in procurement of all hardware for the state, bid management,

vendor evaluation and selection, preparation of scope of work, preparation of RFP and SLA etc. The

process of formation of Society for implementation and management of IT initiatives, has already started

in the Government of Jammu & Kashmir. It is expected within next two months it will be functional.

In addition to these, Government of Jammu & Kashmir has decided to form an IT Directorate, which be

closely working with NIC and Society formed for management of IT initiatives in the State and to bring

overall coordinated effort in this regard.

Divergence from NeGP As per the National e Governance Action Plan e Governance has to emerge as a priority area in the state

government’s agenda to provide best citizen services to the citizens of the State. To achieve the same e

Governance requires full time dedicated practitioners who are solely utilized for realizing the e governance

ambitions of the state. Although Department level I.T. committees are also yet to be formed and

CIOs/Joint CIOs to be appointed to manage and monitor the e governance projects.

In the State of Jammu & Kashmir, there is a shortage of skilled resources at both the State level and

Department level. There are no dedicated resources in the Department level for eGovernance and IT

initiative implementation. All the Departments are fully dependant on NIC and IT Department for

implementation and functioning of the Department level IT initiatives. At the State level, very few

dedicated people are available for management and monitoring of IT initiatives. No high level structured

committee is formed till date for this purpose. It is very much essential that IT Department to be

strengthened with additional resources for smooth implementation and monitoring of IT and eGovernance

initiatives of the State.


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The lack of full time resources for monitoring and management of eGovernance initiatives is a clear

divergence from the NeGP, which needs to be addressed immediately. It is recommended that priority

Departments should have a dedicated IT team for implementation and monitoring of Department specific

initiatives and at the same time a State level high powered Committee need to formed for providing

adequate guidance to the Departments.


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7. E-GOVERNANCE STRATEGY

The eGovernance Strategy describes the Plan for achieving the vision taking into account of the

mission, objectives, needs & expectations of the stakeholders, socio economic analysis. It best describes

the way for implementation of the initiatives keeping in mind the existing capacities, bridging the capacity

gaps and benchmarking the services along with the best practices.

The detailed Plan has been prepared keeping in mind the goal of arriving at a structured plan for

all the eGovernance initiatives that will be undertaken by the Govt. of Jammu & Kashmir for the next 5

years and more.

The applications have been categorized at three different levels, namely

• Core Infrastructure - Core Infrastructure will be the base for all applications across the State,

for e.g. SWAN, Data Centre etc

• Core Applications – Applications, which are common across all the departments, for e.g. HRMS, e-

Procurement etc.

• Group Applications – Applications, which are common across a few departments of the state, for

e.g., GIS, Grievance Redressal etc.

• Departmental Applications – Applications which are specific for the department, for e.g,

Inventory Management system for Food & Civil supplies, Disease monitoring system for

Agriculture department etc.

The Roadmap tries to align the vision of the State Government with the National e Governance Action Plan

(NeGP) formulated by Department of Information Technology, Government of India. During the process of

preparation of this Roadmap for the State, a detailed study of 30 Departments of the State and

arrived at a list of 18 priority Departments for the state Government to focus for the first wave of

computerization. The list is a healthy mix of State Mission Mode projects, Core Infrastructure Projects,

Core Application projects & new projects identified by the State, which are considered critical and

important from the State’s point of view. The list of prioritized Departments are listed in the Annexure

IV

The approach for this exercise included study of the functions of the departments, critical analysis of the

current eGovernance initiatives in the Department and need analysis for future requirement of the

Departments. The Socio Economic Analysis of the State was also done at the same time to prioritize the

initiatives & the stakeholders needs and expectations were analyzed for the identification of the critical

parameters for success of the projects.


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7.1 INSTITUTIONAL FRAMEWORK

The Capacity Building Guidelines issued by Government of India has suggested creation of Institutional

Structures to promote and manage the e-Governance. However the following steps may be needed

to align itself with the structure proposed in the GoI Guidelines::

• The Task Force (Vision & Policy Level)

• The State Apex Committee (Monitoring & Policy Level)

• State e-Governance Mission Team (SeMT) (Program Level)

• Project e-Governance Mission Team (PeMT) (Project Level)

• Jammu & Kashmir Informatics Service ( Directorate of IT)

As per GoI Guidelines, the following structure would provide the support and drive for e-Governance

Project. It is proposed that the Program Steering Council would be formed under the chairmanship of the

Chief Minister of Jammu & Kashmir. The Apex level Program Steering Council would provide overall vision,

broad policy direction & guidance to the State Apex Committee for current & future e-Governance

initiatives in the State.

As proposed, the State Apex Committee for e-Governance will be headed by the Chief Secretary along

with the Line Secretaries. The State Apex Committee will work together to provide strategy direction

and oversee the State e-Governance program. It is expected that the Committee will prioritize

eGovernance initiatives in the State following the NeGP guidelines. One of the major tasks of the

Committee will be to ensure sound inter departmental coordination for all the initiatives & help in

synergizing efforts across the state.

SeMT- The proposed SeMT will be formed to support the Program Steering Council & State Apex

Committee in all the initiatives through participation in overall direction, standardization, program

management of e-Governance initiatives running in the State. All interdependencies, overlaps, conflicts etc.

across projects as well as core and support infrastructure shared across several projects would fall under

the purview of this group.

PeMT- This team will be formed with the people having both domain & technical expertise. Every

department implementing eGovernance initiative will be having a PeMT for overall Project monitoring,

Project execution & Process & Change management related issues. The team will help the departments for

preparation of the DPRs, business process re-engineering, change management, financial sustainability,

technology expertise and managing the implementation of the project.

J&K Informatics Service- The Information Technology dept of J&K was created in the year 2003 with a

vision to implement the various e-governance projects in line with the NeGP Plan. The IT departmenet of J&K has a set of manadate to create adequate human resource in order to facilitate the implementation of NeGP.

The IT department has prepared and proposed a composite structure of human resource with specific e-gov

tasks in mind and hopes to obtain formal approval for the samein due course of time.The SeMT has been

manadated the work of preparing an approach note for the creation of JKIS and the same after due approval

shall be processed to complete the creation of a full fledged IT service in the state.


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Exhibit 7.1 The Institutional Framework


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Jammu & Kashmir is at the very beginning stage of implementation of eGovernance initiatives across the

various departments of the State. The eGovernance Plan is a milestone in this path of making Jammu & Kashmir

a SMART State and making the service delivery system at the doorstep of common man in an efficient and

responsive manner.

* Quarters mentioned are calendar quarters

Exhibit 7.2: eGovernance Plan for Jammu & Kashmir

The high level E-Governance plan identifies the broad activities, which need to be taken up by the State. The

Plan suggests implementation of the various core, common & departmental initiatives in the State in a parallel

manner. The indicative timelines for implementation of these initiatives has been spelt taking ideal scenarios

into considerations. So it is perceived that the actual timelines for implementation of the initiatives may differ

depending on the resourcing structure, leadership provided, infrastructure availability and acceptance among

the Departmental staff and citizens. The eGovernance Roadmap/Plan will also cover the list of the prioritized

initiatives in respect of Department level and core infrastructure level.

All the e-Governance activities mentioned in the above e-gov roadmap are dependent on the creation of the

suitable e-governance teams within stipulated time to enable the successful implementation of the projects.


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Short Term Plan:

The e-Governance road map for the state of Jammu & Kashmir is in two phases - one short term and long term

basis. The short term roadmap spans for the next 2 years i.e. till the end of 2011. The short term plan

improvises the development of the core infrastructures which are:

• State Wide Area Network

The DPR for the State Wide Area Network (SWAN) has been made by NIC. After the NIC

has failed to sign the MOU & SLA for the project the state has switched to the PPP model

for the implementation of the project. The Expression of Interest (EOI) has been floated

and 8 companies have responded to the same. STPI has been appointed as the consultant for

SWAN. By March 2011 SWAN is expected to be operational.

• State Data Centre

DPR prepared by M/s Wipro for the State Data Centre (SDC) builds up model at IT enclave

Jammu. IT Enclave has been found to be the best choice for housing the SDC. Wipro has

prepared the draft RFP which is currently under review. A joint EOI with SWAN had been

floated for which 8 companies responded. Currently they are under review. By September

2010 SDC is expected to be operational.

• Common Service Centre

J&K Bank have been appointed as single service agency for the entire state of J&K with a

mandate to establish 1109 Common Service Centres (CSCs). J&K Bank till now has rolled out

300 CSCs out of which 111 are operational on vsat connectivity and the remaining CSCs will be

made functional by December 2010.

• State Service Delivery Gateway/State Portal

The DPR for State Service Delivery gateway (SSDG) through the State Portal (SP) has been

prepared & approved. A State Implementation committee has been constituted. M/s ILFS is

the consultant for the project. A draft RFP is being prepared. 7 departmental MMPs has

been selected for phase-I. the SSDG through the State Portal will provide services for

agriculture, CAPD, Health, forest/Fisheries, elections, rural development & social welfare.

These initiatives will be acting as the platform for providing the different e-Governance services in the state

of J&K. The NeGP has identified 11 MMPs for the state. These are:

Mission Mode Projects Departments

Agriculture Agriculture

Commercial Tax Finance

e-District Directorate of Commerce (Revenue)

Employment Exchange Labour & Employment

Land Records Revenue

Municipalities Housing and Urban Development


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Panchayat Rural Development

Police Home

Property Registration Law

Road Transport Transport

Treasuries Finance

The state of J&K has added 5 more MMPs which are:

Mission Mode Projects Departments

e-Marketing Handicrafts

Selective Delivery Schemes Social Welfare

e-Tourism Tourism

Telemedicine and HIMS Health

e-Learning Education

In the short term plan the state has identified the implementation of these various selected MMP projects

like e-Tourism, e-Learning, Telemedicine/Mother & Child care, e-Employment and others. These MMPs will first

run on a pilot project mode where in these projects will undergo various technical & process automation

scrutinies. Upon achieving success on the pilot phase these projects will be rolled out on a state wide level.

With the completion of SWAN, SDC, CSCs and the SSDG/SP the implemented MMPs will go to the next level

by providing the services to the doorsteps of the common man at an affordable price.

Long Term Plan:

The competition of the first phase will pave the way for the long term e-gov initiatives. The long term plan is

devised with a more holistic view which will run from 2012 for a span of around 8 years. The long term

initiatives will take on the remaining MMPs which will again have a pilot phase, maturation phase and at last a

state wide roll out phase. This phase will also initiate the various Common projects which will act as a bridge

connecting all the departments thereby creating an internetwork of various departmental applications. The

various common projects conceived are:

• Human Resource Management System (HRMS)

• Spatial Data Infrastructure Management

• Audit monitoring

• Court case monitoring


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These projects will be utilized by all the departments across the state which will internally automate various

departmental processes thereby achieving higher levels of productivity.

The long term phase will also see various departmental applications coming up and adding in the departmental

application stack. The departmental applications will focus specifically on those respective departments where

in automation of various processes & resource management. With the completion of short term initiatives of

the e-Governance roadmap for the state of J&K the various departmental initiatives will evolve and curve out

their own niche segment in the departmental application stack. The long term vision envisages the evolution of

the next level of e-Governance initiatives which will have a clearer objective with the short term objective

nearing its completion.

Capacity Building Plan:

The capacity building phase forms a very integral part of the e-Governance roadmap for the state of J&K. This

phase is devised envisaging the manpower building of the state so as to enable the state to manage the various

e-Governance projects through the various phases of operation & maintenance. The capacity building phase will

enable the government of J&K to utilize their own man power to the fullest in making the e-Governance

projects a success.

Capacity building is a long process that that state has to initiate & manage for the longest part of the time on

e-Gov projects which will be running in the entire phase of the roadmap. It is divided in five phases namely:

• Apex committee

The Apex committee will form an umbrella over the IT department of the state of J&K & various

other departments. The formation of the apex committee is already done & is on the process of fine

tuning.

• State e-governance management team

The e-Govenrance initiative undertaken under the NeGP scheme will automate & digitize the various

government processes in order to achieve better efficiency. The e-governance initiative will create of

a stack of application hierarchy running over an institutional framework. This process itself is spread

across a period of time where in the main challenge is to conceive, design, operate & maintain those

projects. Creation of a dedicated State e-Governance management team is of utmost importance as

this will ensure the rate of success for the e-Gov projects. This team will constitute of the dedicated

team from the department of IT along with the SeMT team who will facilitate the e-Gov initiatives.

• Departmental e-governance management team (PeMT)

For making the e-gov initiatives a success along side of the state e-gov management team department

specific e-Gov teams has to be constituted. These teams will include various departmental champions

who have very specific departmental process experience. These exclusive clubs of departmental

champions will constitute the PeMT team who will engage & act as an extra hand for the state e-gov

team to facilitate & initiate various department specific automation processes.

• Training program for the employees

The e-Gov projects will help in the automation of various core, common & departmental processes and

resource management. But these departmental applications will processes and worked on by the

departmental work force. Untrained departmental manpower will yield no result as they will not be

able to utilize those applications. Hence training programs has to be initiated for those departmental

users so that optimal utilization of the e-Gov projects can be achieved.


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• Awareness program for the citizens

The various e-governance projects that have been initiated under the NeGP plan is to facilitate the

delivery of various government services at the doorsteps of the common man at an affordable price.

These projects will not yield satisfactory levels of output if the involvement from the citizen level is

not there. Hence various citizen awareness programs should be initiated in the state where in the

citizens can be made aware of the various benefits that they can yield out of the e-Gov projects.


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7.3 CORE PROJECTS COMMON ACROSS THE GOVERNMENT

The Core Projects will run across the Departments of the State, which will form the core infrastructure

and core applications for all eGovernance initiatives in the State. The list of some of the Core projects are

Core Infrastructure Projects are

1. State Wide Area Network (SWAN)

2. State Data Centre (SDC)

3. Common Service Centres (CSC)

Core Applications are

1. Human Resource Management System (HRMS)

2. e-Procurement

3. Spatial Data Infrastructure System

At the same time it is proposed that eMail/ Internet should be provided in all the departments to

facilitate the IT preparedness among the employees of the State.

SWAN: The State Wide Area Network (SWAN) is envisioned to connect all the distributed network areas

in the Government infrastructure. It will act as a customized communication backbone interconnecting all

the local networks in Government setup. It is expected that the SWAN will provide direct broadband

connectivity to all the offices of the State, Districts and Subdivisions upto panchayat level in all the nodes

of all the Departments.

The network should be able to communicate Voice, Data and Video services across the network. The SWAN

will form the core of the entire communication infrastructure. All Core and Group Applications of the

State will reside on this network. It is envisaged that SWAN will connect the Departmental Headquarters,

district and sub divisional offices and finally the panchayats in a phased manner.

Data Center: The Data Centre will act as an central repository of data for all Government Departments &

institutions. The data will be stored in the data centre which will be available online for all Government

Departments. This will help to have an uniform data structure across all the Departments and Government

can think for a disaster recovery system based on the data centre.

This project involves taking the data of every department under one repository and it’s a mammoth task. It

need to be taken up in a phased manner and will cater to the following services:

• Communication and messaging services

• Information about government schemes and issuance of Government forms.

• Meteorological Information Services

• Educational Services

• Employment Services

• Information of various events like festivals, events etc

• Agriculture and veterinary Information services

• Transportation services,

• Electricity priority connection list, drinking water resources, village schemes, Citizen Charter etc.

• Public Grievance Redressal System

• Online submission of application forms for issuance of various G2C certificates.


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• Online payment of house taxes and other govt. fees

• Data Mining

• Geographical Information System

• Interfacing with Govt. Departments

• Online applications for Govt. Schemes.

A few more services can be added depending on the needs of the government and the citizens.

Common Service Centres: Objective of the CSC program is to create a integrated service delivery

platform for providing Govt. and Private Business services to citizens at their doorsteps. CSCs are

envisaged as development agents that will promote rural entrepreneurship and build rural capacity

and livelihood.

Scale & out reach of CSCs network provides ideal mechanism for providing services in the field of

Agriculture, Education, Health, Social Welfare and financial inclusion to rural citizens. The aim of

the CSC driven delivery initiatives would be to include improve access of people to Govt. and business

services by reducing time, distance, cost and queues. Besides improving upon efficiency, responsiveness,

accountability and transparence of the citizen centric services.

CSC's will primarily enhance the reachability of the governement services to the doorsteps of the

citizens more easily, transparently & economically.

HRMS: The HRMS (Human Resource Management System) is proposed to serve the purpose of all

personnel information management for all Government employees in the State. The Human Resource

Management System will be having all the features for management of all HR processes such as payroll,

promotion, transfer, cadre management, leave management, pension etc. It is also proposed to have an

employee self service portal for every employee which will help them in taking ownership of all individual

HR processes and automize the complete HR processes (such as applying for leave, settling claims, details

of PF amounts, details of deductions, approval for all applications etc). To get the full benefits of

automation and streamlining the processes, it is felt necessary to develop and deploy the Human Resource

Management System across all the Departments.

The HRMS would be closely integrated with an Employee Database, which would contain all details of a

government employee. Key objectives of HRMS would be:

• Develop a single and integrated view of employee information

• Higher utilization of existing infrastructure and technology investments

• Provide Timely & reliable management information relating to human resources for effective

decision making

• Integration with other related applications

• Provide single-window services to employees


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e-Procurement: Procurement processes are an integral part of Government processes. It is very much

essential to streamline the procurement processes to bring more transparency and efficiency in the

system. It is recommended that Government should launch an e-Procurement initiative, which will be

supported through electronic purchase requisition generation, comparison of quoted, selection of vendor

and placement of order. It will also facilitate purchase order processing, follow-up and monitoring deliveries

through confirmation of receipt of goods simply by entering the PO number. The solution can also support

invoice verifications.

Departments would be provided a facility to raise an online requisition for any purchases (major/minor).

Based on the sanctioning levels the requisition would be approved online by the respective authority.

The e-procurement system should provide the facility for issuance of tenders through pre-defined

templates/proformas. The tender responses can be compared and based on the successful tenderer’s

quotes, supply order/ work order generated with standard terms and conditions. The System should also

facilitate tracking the status of the Work Order /Contract.

e-mail/Internet: Efficient service delivery to the citizens in an integrated way depends on the inter-

departmental communication and compatible communication system. A statewide email infrastructure on an

enterprise wide basis for all the government departments and employees are very much essential for

achieving the goals of SMART state. Most of the Departments in Jammu & Kashmir does not have internet

connectivity barring the Administrative people’s offices in secretariat. Email is very much critical for

today’s business operations in government sector along with the private enterprises. Internet

communication is the powerful medium that allows the exchange of ideas and messages, as well as text

documents, videos, images, and sounds. Integrated with other applications, email facilitates timely

communication, opens access to documentation, and increases productivity. It is recommended that

internet connection should be provided for all the departments and e-mail application for Government

employees should be implemented.

The e-mail architecture should be designed by incorporating following practices into the system:

• Email servers should be administered and managed as a part of the strategic infrastructure.

• Email servers should support multiple email clients.

• Use a common email directory service throughout the state.

• Select an email client that includes standard APIs for email-enabling other applications.

• Implement security for email message transport and storage.


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7.4 INITIATIVES REQUIRED IN VARIOUS DEPARTMENTS

Though the State of Jammu & Kashmir has taken few eGovernance initiatives, but the State is yet to

arrive the status of eGovernance enabled State. After detailed socio economic analysis of the State,

discussions with various Department heads and after evaluation of the existing initiatives in the State, the

list of Group initiatives and Departmental initiatives has been arrived which need to be carried out by the

State in next three years time to achieve the State’s eGovernance vision. The initiatives are mentioned in

two tables, one detailing the scope and intended benefits of the initiatives and the other differentiating

the Group initiatives and Departmental initiatives. Current status of all department in terms of detail

functionality, key process and computerization status are detailed in Annexure III.

Agriculture, Horticulture & Co-Operative Department

Recommended Initiatives

Scope

Web Portal Online Market Price, Knowledge Management, News Bulletins, Updates, Technology Transfer, Marketing initiatives

Mandi Management System Will be useful for online Mandi prices so that farmers can get the right price, Same solution can also be deployed in Mobile Mandi.

Computerization of Co-operative Bank

Computerization of CO-Operative banks so that farmers can get the maximum benefits from State schemes and easy loans.

Inventory Management for Agriculture & Food Products

Centralized inventory Management System for monitoring and first decision making for inventory replenishment and dispatch

Kiosk Application Bilingual application will be developed for Information dissemination

Tourism Department


Scope

Web Portal

Services like bookings, permits and application forms can be put on the portal. It will also contain all information regarding packages, products, attractions, prices, list of tourist points, facilities available at tourist points, contact number of the concerned persons in every tourist point, the transportation facilities available to reach and to go out from every tourist point of the State etc.

Management Information System (MIS)

Application should be able to handle grants, loans disbursement and payment reminders and other scheme related information

Group Initiatives • Geographical Information System

Departmental Initiatives

• Web Portal • Crop Weather, Disease surveillance and Monitoring system • Departmental database • Computerization of Co-operative banks • Management Information System • Monitoring System for Breeding • Decision Support System


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handling Department Database This will give an indication of the profile, place of origin, purpose

of visit and tourist traffic. The promotion and marketing will be more effective.

Connection with Hotels, lodges, restaurants etc.

These places will be the inputs to the database. This in turn will facilitate the online booking of the Hotels and lodges at every tourist point through the portal. The facility to provide one point of contact through the portal can only be achieved if the connectivity with the relevant institutions can be ensured for every interested traveler to the State.

Social Welfare Department

Group Initiatives

• Grievance Redressal system • Geographical Information System


• Management Information system • Web Portal • Connectivity with Hotel, Lodges etc


Scope

Web Site Web Site should have information related to schemes, availability of opportunities for women and child development and other department initiative and informations.

Scheme Management System Application should be able to handle all schemes, grant, aids and Tracking of disbursements to the beneficiaries and scheme implementation management

Database of all beneficiaries

This will help in tracking the payments made to the beneficiaries leading to transparency and more efficient and effective welfare measures.

Connectivity with CICs, NGOs and districts

Better coordination can be achieved through this connectivity. CICs may be used for online applications from rural areas.



• Scheme Management system • Beneficiary Database • Web Site


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General Administration Department


Scope

HRMS Package

Personal file details of all the employees will be at one place. Many of the processes relating to recruitment, Appointment, promotions, leaves, transfers etc. can be automated. This will form one of the core application and GAD will be the owner of this application

Employee Database Required for HRMS package

Group Initiatives • Grievance Redressal system

Departmental Initiatives • Database of all employees of the state • HRMS Package

Finance Department


Scope

Automated payroll system In the current scenario, Finance (Treasury) handles the salary operations. Right now a single cheque comes to the department for all the employees. It can be fully automated, and salaries of individuals can directly go into their bank accounts

Computerization of Commercial Tax /VAT

Online system should be implemented to handle the commercial tax/ VAT transaction in the state.

Check post computerization It is recommended to review the current check post computerization and more comprehensive system needs to be implemented to cater the commercial tax department functioning.

Fund Organization Computerization

Computerization of Fund Organization

Consumer Affairs & Public Distribution Department


Scope

Automated Ration Card System

Form filling directly from the website automatic generation of ration cards. Other departments can also use this information.

Inventory Management System

The information right from purchase at FCI to godowns at CAPDD & fair price shops can be automated. Real time data can be captured. Inventory can be tracked at all levels. The inventory



• Automated Payroll system • Computerization of Commercial Tax/VAT • Checkpost computerization • Fund Organization Computerization


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management system should be connected with the Agriculture department to track the produce of staple items of the State.

Forecasting System Can be done on the basis of no. of cardholders and automated inventory management system.

Centralized database For Ration card and inventory data

Connectivity to Godowns of CAPDD, FCI and Sales Centres/PDS

This will be required for inventory management system which will provide the details of incoming and outgoing food grains etc



• Automated Ration Card System • Inventory Management System • Forecasting system • Connectivity with godowns & FCI/PDS

Power Development Department


Scope

Energy Accounting System This application will keep track of the energy consumption at various points and power trading

Bill Automation System The Bill payment system should be automated which can be implemented in all the bill collection centre. Consumer database shall be created to support this application.


An application for management of inventory of Power Development Department should be developed which will provide real time information on inventory for prompt decision making.

Transport Department


Scope

Vehicle Registration Automation System

This Application will automate the Process of Vehicle registrations and Registration related transactions. Computerized Registration Certificates to be issued to the Citizens.

License Automation System This Application will automate the Process of issuing Licenses and License related transactions. Computerized Driving Licenses & Learner Licenses will be issued to the Citizens.

Check Post Computerized System

The Application will automate the Business Processes of the Border Check Post to collect overloading Tax, Road Tax & one time permit fee etc. The provision of monitoring the activities online from the Centralized location will be there.

Group Initiatives • Grievance Redressal system • Geographical Information System


• Energy Accounting System • Bill Automation System


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Court / Law Department


Scope

Property Registration Automation System

This Application will automate the processes for all types of Registrations (e.g. Agreement, Sale Deed, Mortgage Deed, Power of Attorney, Will, Instrument of partition etc) under the Sub Registry offices of the State and computerized certificates will be issued to the citizens.

Court Case Monitoring System

The Application should be having database of all pending and current court case with State and periodic reminders should be generated for appropriate redressal. The system should also be able to track the pending cases in the Accountability Commission and Human Rights Commission of the State. The system should also be able to generate reports on various implementations.

Revenue Department


Scope

Land Records Automation System

This Application will automate the Process of issuing Mutation certificates, RoRs from the offices of the State. The operations of Land Records & Settlement Division of the Revenue department will be automated.

Scheme Management System

Application should be able to handle all schemes, grant, aids and Tracking of disbursements to the beneficiaries and scheme implementation management

Geographical Information System

The Application will involve Map Digitization and the application will be capable of storing, processing and analyzing geographic information, obtained through various map surveys of different sources, including remote sensing and topographic data.


Departmental Initiatives • Vehicle Registration Automation System • License Automation System • Check Post Computerized System


Departmental Initiatives • Court Case monitoring System • Property Registration Automation System


Departmental Initiatives • Scheme Management System • Land Records Automation System


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Public Health Engineering Department


Scope

Billing Automation System The System proposed to automize the billing process for Water Tax, & other utility Billing payment process of the Department.

Health & Medical Education Department


Scope

Hospital Information System

The Application will automate the processes of issuing coupons for treatment, seat availability information, blood bank information etc.

Resource Management System

Application should be able to handle information related to Medical facilities available in dispensary, hospitals, and Doctors availability. The objective is to populate the information, which could be utilized in disaster management, epidemic or crisis management.

Rural Development Department


Scope

Scheme Monitoring System Application should be able to handle all schemes, grant, aids and Tracking of disbursements to the rural institutions, expenses status, implementation status and scheme implementation management

Integrated Village Information Portal

Integrated Village Information Portal should be able to automate the functions of Panchayats, integration of the application with other departmental applications of the following Departments: Agriculture, Health, Social Justice, WCD, Revenue etc.

Village Community Information System

The information system should be integrated with the e-Gram centres with multimedia and videoconferencing facilities whereby


Departmental Initiatives Billing Automation System


Departmental Initiatives • Hospital Information System • Resource Management System


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farmers and villagers can be directly in touch with the district administration. Information of development & welfare schemes, multimedia content of best practices in farming, fishing etc around the world can also be streamed through it.

Education Department


Scope

Gyan Rath Education through VSAT (Very Small Aperture Terminal). Audio-visual content for Primary education

Integrated Education Information System

An integrated application for the department covering all functions of all wings/ HODs such as Primary Education, Technical Education, Boards & Corporations etc under the department. This application will primarily address administrative, policy making and quasi-judicial function of the Department.

School Management System Web-enabled, Centralized/de-centralized School Management Information System to deliver key functional parameters that enables effective and participatory Education System for admission, attendance, course content, result.

Education Administration System

Administration of Education Institutions and Boards. Performance evaluation and monitoring of Teachers, Students, NGOs etc for various education promotion initiatives by the State Government

MIS for Secondary and Higher Education

MIS application for the education department for the record of Teachers, promotion, posting, performance monitoring etc.

Industries & Commerce Department


Scope

Web Site A comprehensive Web Site should be developed with all related information and forms should be available in the Web site. Site should provide a clear picture of the procedures and papers



• Scheme Monitoring System • Integrated Village Information Portal • Village Community Information System



• Gyan Rath • Integrated Education Information System • School Management System • Education Administration System • MIS for secondary & School education


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required for the industry setup etc in the portal. One window clearance system

Investor Friendly, Web-enabled, Centralized single window system for clearance and quick processing of new industry ventures by integrating regulatory and administrative functions of the different line departments involved and subordinate departments under Industry & Commerce Department. Line Departments such as Power, Finance, Forest, Planning & Development and the required subordinate departments, e.g. Directorate of Industry & Commerce etc will be connected together to form the one window clearance system.

MIS A Management Information System should be developed for consolidation of informations in the regular functioning of the Department. The MIS should form an interactive system between the Industry & Commerce and its subordinate departments for easy and prompt dissemination of information, report generation for faster decision making. All the major functions of the Department will be covered under the purview of the system, like personnel management, funds management, administration of the Department etc. The MIS also should have a module for Scheme monitoring as couple of schemes are always there under implementation of the Department. To enable this function, the MIS should be connected with other relevant line departments, e.g. Planning & Development department, for integration of the information on different schemes.

Online verification system Online system between Check Posts, Directorates and concerned offices in subordinate departments under Industry & Commerce Department, for real time checking of authenticity of certificates etc

Urban Development & Urban Housing Department


Scope

Integrated Urban Development System

An integrated application for the department should be developed covering all functions of all wings/ HODs such as Municipal Administration, Town Planning, Municipalities, Corporations etc under the department. This application will primarily address administrative, policy making and quasi-judicial function of the Department. This will effectively help in monitoring all urban bodies.

Grants Monitoring System IT System for effective monitoring of Grants and Aids to Municipalities and urban bodies from different institutions.

Municipality Information System

Current Application can be upgraded to a web-enabled standardized application that addresses all G2G, G2B & G2C functions of the municipalities through a single window throughout the State.



• Web site • One window clearance system • MIS • Online Verification System


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Public Works Department


Scope

Web Portal A comprehensive portal which can handle the information related with PWD department, tenders, scheme details, project monitoring and online reporting. Functionality related with various clearance, NOC, Building clearance should be provided through the Portal.


An online application related with management of inventory of PWD department and same information can be available online with department at any point of time.

MIS Application Computerization of PWD department functions so that updated data can be available at the PWD Portal.

Labour & Employment Department


Scope

Promotion of web portal Updation of web site with current information, job availability with government / Private organization, govt promotional scheme etc.

PF Management System Computerization of PF department, automation of PF claims and functionality for citizen to view information online.

Computerization of Employment exchange

An online application to assist employment exchange to register the applicants, filling, maintenance and retrieval of applications at employment exchange level. The application should also be connected to the employment department web-portal.

Computerization of Labour department

Setting up a service center for Labour and employment department to cater the labour related services to reduce turn around time, bring transparency in labour related matters.



• Integrated Urban Development System • GIS • Grants Monitoring System • Municipality Information System



• Web Portal • Inventory Management System • MIS application


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Departmental Initiatives • Updation of existing Web Portal • PF Management System • Computerization of Labour department


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7.5 EGOVERNANCE PRIORITIZATION

The E-governance Plan given above is based on the assumption that the required funds, resources,

policies etc. will be available when required. But it is also necessary that we prioritize the initiatives so

that a realistic picture emerges for the phased implementation of the initiatives.

The e-Governance prioritization of various sectors have been done in consideration of the following

parameters

• Development & Governance Vision of the State

• Socio-economic assessment of the State

• Cultural, historical and Political assessment of the State

• Analysis of Performance of various sectors

• Need analysis and expectations of various stakeholders

• SWOT analysis of the State

• Human Development Indicators

• e-Readiness of various sectors

• Current Policies vis-à-vis eGovernance policies

• National eGovernance Plan

Exhibit 7.4: eGovernance Prioritization Framework

• SWAN • Data Centre • Geographical Information System (GIS) • Management Information System for

departments • Single Window clearance for Industrial

License • Land Records & Property Registration

Automation System • Vehicle Registration & License automation

system

• HRMS • Disease surveillance and Monitoring system• E-Procurement • Inventory Management System • Hospital Information System • Power Bill Automation System • Automated Ration Card System

Low

Crit

ical

ity

High

• E-mail • Internet in all the Departments • Departmental Information Portals • Automated Payroll system • Online Grievance Redressal system

• Connectivity with hotels, Restaurants etc. • Forecasting system • Other departmental applications

Necessary Desirable

Easy Done Can be deferred

Low Feasibility High

The Prioritization Framework


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7.6 SERVICE LEVELS – DEFINITIONS

The e-Governance transformation progresses though various service levels as it moves up in the E-

governance life cycle, as shown in the figure:

Increasing Complexity

Exhibit 7.5: eGovernance Lifecycle

With respect to the above model, the Government of Jammu & Kashmir is in Phase I. As the government

undergoes its transformations, certain Service Levels will mark the transition from one phase to the next.

The definitions of these Service Levels in the various phases are given below.

Service levels

Level I Level II Level III Level IV

A

P

P

L

I

C

A

T

I

O

N

S

Information

gathering for

various

departments.

Creation of

relational

schemas with

core, common

&

departmental

applications.

Creation of

applications

prototypes

working on stand

alone systems &

connected over

LAN catering to

one or many

functions of the

department

A basic integrated

application

catering to several/

all functions of the

department.

Online transactions.

Generates EIS

reports

An application

integrated at the

state level with

various core/

departmental

applications to

provide required

decision support to

the state/ central

machinery. Does all

G2G, G2B, G2C

services from a

single interface


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D

A

T

A

B

A

S

E

s

Creation of

database

schemas for

various

application

tiers &

correlating

RDBMS

schemas

Stand alone

databases on

RDBMS working

on local LAN

A department level

integrated central

repository of all

databases.

Centralized

updation, mirroring,

clustering,

performance

tuning

Fully integrated

database with

state wide data

warehousing

repository

C

o

N

N

E

C

T

I

V

I

T

y

Creation of

connectivity

diagram for the

state by

identifying all

the POPs &

exchanges for

better

coverage of

the state.

Creation of the

first level SWAN

connecting

many offices &

departments

across various

locations in the

state

All offices

connected

through SWAN/

VPN. Redundant

connectivity

options may or

may not be

available

All last node offices

duly connected

with redundant

exclusive

connectivity

(SWAN/ VPN) and

adequate

bandwidth

I

N

F

R

A

S

T

R

U

C

T

U

R

e

Blue print

creation of

State Data

Centre keeping

in mind the

present

requirement

and future

growth

Creation of State

Data Centre with

infrastructure

management for

Data and

information

management &

security at local

levels taken care

of with future

expansion

E4xtension of the

State Data Centre

with all the Central

clevel security

standards initiated

including PKI and

security

certifications such

as BS7799 along

with connection to

the SWAN.

Highest level

security standards

in tune with state’s

security and

standardization

policies

implemented to

cope up with all

kinds eventualities.

Integration of

SWAN & SDC so as

to deliver all the

services &

applications across

the state

P

O

L

I

C

I

E

s

IT Policies

envisaged

Security and

standardization

implemented at

local offices.

Change mgmt

initiated

Change

management

implemented

across the

department.

All key IT policies

implemented such

as Security, Privacy,

standardization,

Architecture,

Change

management, PPP

models etc.


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P

E

O

P

L

e

Capacity

planning

strategies

needs to be

envisaged for

the manpower

development of

the state

End users trained

initialization with

usage of stand

alone

applications &

infrastructure

Formal IS

organization

formulated with

adequate trained

staff with clear

demarcation of

roles and

responsibilities to

implement

security, standards

etc.

IT savvy

Department with

mature IT Savvy

Personnel for

oversee IT

standardization,

system

development, IT

security. Well

trained personnel in

dept applications.

Specialists in TS and

IT administration.


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7.7 STRATEGY FOR SERVICE DELIVERY CHANNELS

The penetration of IT in the State of Jammu & Kashmir is not very high. In the recent times the IT

literacy & IT penetration is registering a remarkable gain. The delivery of the IT enabled services, which

Government of Jammu & Kashmir intends to offer to the citizens & business will be made available through

the 3 delivery channels as these are the best possible service access points.

• Common Service Centres (CSC)

Objective of the CSC program is to create a integrated service delivery platform for providing Govt. and

Private Business services to citizens at their doorsteps. CSCs are envisaged as development agents that

will promote rural entrepreneurship and build rural capacity and livelihood.

Scale & out reach of CSCs network provides ideal mechanism for providing services in the field of Agriculture,

Education, Health, Social Welfare and financial inclusion to rural citizens. The aim of the CSC driven delivery

initiatives would be to include improve access of people to Govt. and business services by reducing time,

distance, cost and queues. Besides improving upon efficiency, responsiveness, accountability and transparence

of the citizen centric services.

As CSC will be implemented across the state it is found that CSCs have a great potential

for evolving into a single window service delivery facility where citizens can pay their taxes,

electricity bills, water bills and download various forms and apply online for various government

services. They should become common delivery centers, which address a wide range of G2C & G2B

services cutting across many departments. CICs should also become the centers where government

employees working in remote places will be able to directly send data/information online.

• Community Information Center (CIC): Jammu & Kashmir Government has already set up 110 CICs

across the blocks of the State to provide IT benefits to the rural people. These have been done

with an aim to bring Information Technology to rural people and to harness it as a service access

point for the backward people of the State.

CICs are intended to accelerate socio-economic development in the State and to achieve freedom from

distance by linking all parts of the region with the rest of the world through good telecom and Internet

services. CICs are conceptualized to facilitate internet access at block level, Information exchange

through e – mail for the effective implementation of the socio – economic development programmes in the

region, Training through Distance learning technique & to promote Computer awareness training programme

at Block level.

• Internet / Personal computers: It is expected that a majority of the applications developed will

be web based, so internet can become major delivery channel. Although the PC penetration in

Jammu & Kashmir is very low at present, but with time people will be able to avail of many

government service through their personal computers.


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7.8 HIGH-LEVEL ARCHITECTURE- STATE INFORMATION INFRASTRUCTURE

Exhibit 7.7: High Level State Information Architecture

PersonalCentre (CIC)

J&KSecretariat

Internet

Kiosks / ATMsComputers

Community Information

Departments

Village/ RemoteOffices

Leased Lines VPN Dial up

Data Center

Dept.ApplicationServer

DeptDBServer

Security

CoreApplications

DepartmentalServers

Govt. Websites

RouterFirewall

SWAN

District/ Sub Divpurposes)


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7.9 GOVERNMENT PROCESS RE-ENGINEERING

eGovernance initiatives are aimed at shifting the manual/semi-automated system to automated system to

achieve better efficiency & faster service delivery. To achieve this goal, it is very much essential that

some of the business processes in the existing departments need to be reengineered along with changing

the mindset of the people.

Exhibit 7.8: Government Process Reengineering-As Is & To Be

Solid Line of citizen service/ function among Departments: In the current governance approach taken by

the Government of Jammu & Kashmir, every department has very clear-cut defined processes and systems

in place to serve the citizens. The processes existing in every department works in isolation, rather than a

shared approach. As a outcome, every department functions through isolated delivery systems to server

the citizens efficiently.

Citizen need & Governance Transformation: Citizens expect to receive the services in the most efficient

way and service delivery time is the major area of concern. To meet these expectations, Business Process

Transformation (BPT), Business Process Reengineering (BPR) and Administrative Reforms (AR) of

Governance service, is very much required to cater the citizens for all services though a single window.

With technological transformations and implementation of eGovernance initiatives, it is possible to

integrate the departmental e-Governance applications though back-end and front-end to cater the citizen

service needs though a single window, common service delivery interface.

Conventional Citizen Service; Solid lines among departments

Each Department, Each focused service to same citizen

Citizen

Process

Dept1

Database

Citizen

Process

Dept2

Database

Citizen

Process

Dept3

Database

Citizen

Process

Dept4

Database Integrated Database

Dept1 Dept2 Dept3 Dept4

Many Processes

Citizen

Common Delivery Interface

e-Governance; Dotted lines among departments

GovtBusiness

Many Departments, Many services

Conventional Citizen Service; Solid lines among departments

Each Department, Each focused service to same citizen

CitizenCitizen

ProcessProcess

Dept1Dept1

Database

CitizenCitizen

ProcessProcess

Dept2Dept2

Database

CitizenCitizen

ProcessProcess

Dept3Dept3

Database

CitizenCitizen

ProcessProcess

Dept4Dept4

Database Integrated Database

Dept1 Dept2 Dept3 Dept4Dept1Dept1 Dept2Dept2 Dept3Dept3 Dept4Dept4

Many ProcessesMany Processes

CitizenCitizen

Common Delivery InterfaceCommon Delivery Interface

e-Governance; Dotted lines among departments

GovtBusiness

Many Departments, Many services


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Collaboration is the key

To achieve the goal of Common Delivery Interface, collaboration between all the Stakeholders is the key.

Exhibit 7.9: Collaboration between different departments in GPR scenario

Priority Areas of GPR

Government process Reengineering is aimed at achieving process efficiency by streamlining the functioning

of the Government machinery. The goal behind the GPR initiative is to create an environment where Citizens

get their needs addressed in most efficient way in least possible time though a single window. The

government processes prevailing in the current scenario are riddled with duplication of simultaneous

effort and redundancy, which makes the service delivery a time consuming & complex process. So, it is very

much essential that few areas of the Government processed to be transformed to achieve the

eGovernance visions & goals of the State Government.

The priority areas should be arrived depending on the social need, stakeholder expectations & Government

vision. These areas are Transport, Revenue, Health and Consumer Affairs & Public Distribution, which

currently have isolated service delivery channels. It is also found that the these departments cater to the

same Target Beneficiary many times. Process reengineering is to focus on the area of a common welfare

interface, which can address the different needs of a citizen.

The ultimate aim is to bring all the departments under the same delivery channel for all citizen services.

These delivery channels will cater to the services of all the departments rather than focusing on specific

services for individual departments & separate service delivery channel.

Banks/ Private/ Business Collaboration

GOI/ Inter-state collaboration

NGOs/ Other Stake Holders

Dept 6

Dept 7

Dept 5

Dept 4

Dept 3

Dept 2

Dept 1

Dept 8

E-Governance Policies Strategic Planning

Collaboration Flexible Operating Environment

Govt Process Reengineering Technology & Security


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The Panchayati Raj institutions should be another area of major focus as they are instrumental in providing

many of the services to the rural masses. Process reengineering should integrate these services, rather

than approaching them in an isolated manner.

Revenue Department is also having lot of potential for process reengineering in the areas of land Records

and Property Registration. Land Records and Registration Processes are contiguous applications, which

should be integrated to deliver the benefits to the citizens.

Finance Department is also another candidate for major process reengineering through real time

integration with the Banks. Apart from it, Transport, Power Development, General Administration, Health

& Public Health Engineering, Municipalities, Home Department are candidate for process reengineering to

bring more efficiency.

The Industries & Commerce Department can evaluate the option of providing administrative clearances for

setting up industries, licenses etc through a web enabled single window portal for quick processing of new

industry ventures by integrating regulatory and administrative functions of different departments like

Industries & Commerce, revenue, Finance, Environment, Excise & Sales Tax and Forest etc.


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8. STRATEGIC OBJECTIVES & EXPECTED OUTCOMES OF

EGOVERNANCE

The Government of Jammu & Kashmir has taken couple of eGovernance initiatives in the State to bring

transparency, efficiency and accountability in the system. Though the State is lagging behind most of the

States in terms of implementation of large scale initiatives effecting couple of Departments together. But

the Government has taken a very proactive step to take the State forward with the progressive States.

The Strategies & policies are already formulated to realize the eGovernance vision of the State to bring

an all round development to all the Departments. State is also evaluating the initiatives under NeGP for

prioritization and subsequent implementation in the State.

eGovernance initiatives have Citizens at its centre occupying the pivotal position and the other

stakeholders like the Government and Business Community are at the periphery. The basic objective of all

the eGovernance initiatives is to service the citizens in most efficient way in least possible turn around

time though a single window service delivery system, which will be ably supported by an efficient,

transparent & accountable Government machinery. The eGovernance initiatives are expected to remove

redundant processes with an efficient reengineered process to meet the expectations of all the

stakeholders of the system. The performance of the Government is measured by the citizens on the

parameters of service quality, transparency in transactions & satisfaction levels. To score high on these

parameters, Government should build a service delivery system, which is accessible round the clock from

any place backed up by a strong administrative machinery. The implementation of single window delivery

system will push the Government towards achieving the above goal.

Apart from meeting citizen expectations & needs, eGovernance initiatives are also targeted to bring a sea of

change in the administrative process of the Government. This kind of initiatives helps in increasing the

internal efficiencies of the Departments & administrative setup, bringing more transparency in the

process, making the government more responsive to the aspiration of the citizens and in simplifying the

process of recording, updation & retrieval of records in the Departments.

From the G2B services perspective, the main objectives of eGovernance will be to build a business friendly

environment with attractive policies, transparent transaction environment and provision for prompt

approval cycle with least possible time. The business community should be able to transact conveniently in a

secured and reliable environment with transparency in dealings.

The eGovernance initiatives are expected to bring a change in the whole process of service delivery &

administrative functioning. The expected outcomes are listed below:

• Quality Service Delivery

• Decreased turn around time for services

• Efficient & transparent business process


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• Improvement in the quality of life of citizens & business community

• Increased accountability of the officials

• Increased data security

• Efficient Disaster Management Framework

• Established institutional framework for eGovernance

• Infrastructure availability for eGovernance applications

• Connectivity between Departments & Offices

At the same time the outcomes of the eGovernance initiatives can be evaluated in tangible terms in scales

of the following critical parameters which will give us an idea whether the initiatives are on the right track

or not.

• Extent and reach of the e governance solutions

• Infrastructure available for future enhancements of e governance applications.

• Robustness of application to take increased transaction load

• Connectivity status and bandwidth available.

• Kind of delivery mechanism/interface available for citizen services,

• Efficiency of the Delivery Mechanism

• Extent of standardization and backend integration of applications achieved.

• Arrangement made for data security and disaster management.

• Arrangement for data consolidation and State Decision Support System.

• Security Infrastructure for the applications.

• Efficiency levels of the government.

• Capacities available in the Government for e Governance.

• Nature and extent of private participation in the e Governance ventures of the State.

• Scope for up gradation of Infrastructure and arrangements made for countering obsolescence in

Technology (Hardware and Software)

In an ideal e Governance scenario all the aforementioned parameters would be addressed satisfactorily. So

the expected outcomes of e Governance would have to be in line with the afore listed outcomes &

evaluation parameters.


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9. MULTI-LAYER BLUEPRINT OF INITIATIVES

9.1 THE BIG PICTURE

The e-Government blueprint is a depiction of the outcomes of visioning and strategic planning processes,

which sets out the big picture of the key areas of e-Government initiative and their relationship. It is a

snap shot of all the Departments where the state needs to undertake recommended initiatives to achieve

the goals of the e-Governance plan.

The Blue Print Diagram has four layers in the picture. The core of the Blue print is the Core

Infrastructure projects for the State, the second layer consists of the Core Applications, the third

layer consists of the group applications which are prioritized initiatives of the State which will form a layer

of applications which will be used by various departmental applications and the last layer consists of the other

Departmental applications.

Exhibit 9.1: Blue Print of Initiatives for Jammu & Kashmir

Exhibit 9.1: Blue Print of Initiatives for Jammu & Kashmir


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9.2 THE EGOVERNANCE FRAMEWORK

Exhibit 9.2: eGovernance Framework

The eGovernance Framework depicted above represent the e-Governance Blue Print that has been

proposed for Government of Jammu & Kashmir. The enabling factors and pre requisites for attaining and

sustaining the initiatives in the blue print are:

• Capacity Building

• Defining measurable goals and objectives

• Prepare necessary I.T. strategy

• Implementing the initiatives in a project mode

• Monitor Performance

• Enforce Standardization across departments

The methodology can be expressed through the following steps:

Define e-Gov

Policy Prepare

Strategy Define

Measurable Goals & Objectives

Monitor Performance

Build Capacity Enforce

Standardization

Govt

Business

Internet

G-Seva CIC/CSC

Citizen

HOD Applications

MIS

EIS

DSS

Department Consolidation

HOD Applications

MIS

EIS

DSS

Department Consolidation

Departmental Applications

Delivery Audience Methodology Approach

Govt. of J&K

State DSS/ EIS

Data Center, J&KSWAN

State Level Integrated Application


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• All disparate and disperse applications and data available in various departments of the State are

at the bottom of the pyramid. In the current scenario, most of the departments don’t have a

database, but lot of information is stored in individual computers, or in the records. This data

along with the applications can be consolidated to derive meaningful information, which can be

used for departmental Management Information System (MIS). . This kind of consolidation of

information at the Department level can be done through backend integration of the various

applications by enforcing standardization principles for all the existing applications and all the

applications planned in the future. Also departmental databases need to be created.

• The first level consolidation of information at the departmental level would help to derive

information of the nature and quality of Executive Information System (EIS), and subsequently

Decision Support System (DSS). Executive Information System (EIS) will serve the information

needs of top executives and will provide rapid access to timely information and direct access to

management reports with drill down capabilities. DSS will coordinate and disseminate decision-

making across functional areas and hierarchical layers in order that decisions are congruent with

organizational goals for higher level bureaucrats like Line Secretaries.

• The next level of integration will be at a state level leveraging the State Data Centre and SWAN

Infrastructure. This information would cater to needs and requirements of information of very

specific nature. The state level Decision Support System (DSS) and Executive Information

System (EIS) will give varied statistical and decision support information for effective decision

making by senior Policy Makers like Chief Minister, Ministers and Line Secretaries etc. An

integrated Decision Support System (DSS) signifies an environment of State Level integration

across all Departments of the State.


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Failure of e-Governance projects:

E-Governance projects are a collection of hierarchal architecture of different application projects that

can be classified into core, common & departmental applications running over a core infrastructure like

SWAN, SDC and CSCs. With the numerous datasets & processes involved in a complex architecture of

interdependencies, making the e-governance projects a success becomes a tedious process. E-Governance

projects which are made for the benefit of citizens & the government and it should not become a

headache to the citizens & the government.

Mitigation Plan: Success of e-Governance project depends on the various levels of successful project

planning, execution & maintenance. These various levels can be categorized as:

• Core and common projects: The core & the common application projects forms the core of

the application stack running over the core infrastructure. The core projects i.e. SWAN, SDC

& CSC has to be properly identified, planned and executed. Hence the total success of the e-

governance projects depends on the successful planning & execution of the core & common

projects.

• Proper departmental process study & automation. Every department has numerous processes

& data sets that need to be automated. These processes & their interdependency on the data

sets have to be properly analyzed before commencing the automation process. Failure of any

process automation or improper data sets organization will lead to the complete failure of that

departmental application. Hence special care & extensive planning needs to be undertaken

during the projects conceiving mode so as to eliminate the risk of process failure.

• Interdepartmental process dependency study & automation. Various departments in the

state have a lot of interdependency of processes & datasets. During inter departmental

process correlation & coordination, the design of the dependency modules of the various

departments should be properly analyzed, planned and executed.

• Proper implementation of process automation by accurate data schema design. Various

datasets across the application stack i.e. core, common & departmental applications will be

common. Identification of those common datasets & the interrelation of those have to be

diagnosed with proper relational database schema design.

10. RISKS & RISK MANAGEMENT

After the assessment of the State, it has been perceived that a couple of risks and threats are perceived

which can impact directly or indirectly the e-Governance initiatives and its subsequent implementation in

the future. The risks are identified below along with the mitigation plans.


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• Proper data lifecycle management. Digitization of government processes is the key objective

of the e-Governance projects. Over a period of time enormous accumulation of datasets

happen which needs to be properly managed. Huge quantity of data will be created, appended,

searched, stored and deleted. Data life cycle management involving various levels of data

management has to be introduced which can manage the huge datasets with highest accuracy

of data integrity, prevention of corruption, data archival & data backup.

• Improve user satisfaction of application use. e-Governance brings the development of

various applications tiers along with data sets to automate various services that can be

delivered to the doorsteps of the common man. With the number of users accessing the e-

Government applications rising in the state the application stack and the core infrastructures

will come under usage stress. Huge number of users accessing e-government applications

simultaneously puts a lot of stress & strain on them. User satisfaction during accessing these

various applications stack plays a pivotal role in success of the e-government projects. Ensuring

that the common man actually ends up using them is a must for the success of e-gov projects.

User satisfaction is a complex set of various components working in tandem. These can be

categorized as:

• Better application response time to ensure better usage satisfaction. The

applications should not make the users endlessly waiting for transactions to

complete.

• The State Service Delivery Gateway system should be properly designed and

integrated with the back end applications to improve the user browsing

experience.

• Access to the central database managing enormous amounts of data should be

designed & implemented properly. Huge amounts of simultaneous data access

increases the application response time & hence needs to be properly designed.

Concepts of Data warehousing & data mining should be considered.

• Citizen dissatisfaction due to false result creation by e-government applications. E–

Government applications producing false or misleading results will make the user satisfaction

very bad & eminently fail the e-Government projects. Various components in the application

development that plays a vital role in preventing these kinds of error. Some of them can be

listed as follows:

• Proper data entry checking mechanism that will ensure the integrity & the

correctness of the data being fed in the applications.


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• Measures needs to be incorporated in the applications & data storing process to

ensure prevention of data tampering. Tampering of the data stored in the

databases of the applications should be eliminated at any cost. Various

approaches like the following should be kept in mind while designing the e-

Governance application:

• Encryption of datasets

• Tamper proofing using hardware & software capabilities for data

storage solutions

• Proper data access control for the stored data needs to be

accessed.

• Proper logging of all the transactions happening in the application

databases & datasets.

• Application quality checks should be stringent in order to ensure that the results

produced & processed by the application stack should not produce erroneous

results. Adequate quality check needs to be used at every level of application

processing.

• Scope for future growth. E-Governance projects are implemented with a long term

perspective. E-government projects are made keeping in mind long term perspective. The

average life time designed for these applications are quite long & hence the scopes & avenues

for future growth needs to be kept in mind while designing these applications stacks & core

infrastructures over which they run.

• With the technology for computer hardware & software evolving at

a very fast rate the core infrastructure i.e. the SWAN & SDC

should be designed keeping in mind how to cope with the hardware

& software up gradations.

• The application stack including the core, common & departmental

applications & the application delivery mechanisms will undergo a

lot of updation of process automation. Various new requirements

coming up will include new processes in the applications stacks.

Provision for introduction of new process addition should be made

during the software designing.

• With number of users growing accounting to the increase the data

transfer on the SWAN provision for bandwidth upgradation should

be kept in mind while designing the SWAN. These upgradations

should not be very costly & provisions for lowering cost should be

made while designing the SWAN.


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Cost of E-Governance project maintenance:

E-Governance projects are very costly project. But the real cost comes out during the maintenance of

these infrastructures & the applications over a period of time. Making the whole state e-Governance

compliant requires automation of various department processes. Delivering these e-services over the

SWAN requires a lot of resource consumption over a period of time. E-Governance projects which are

costly to maintain puts a lot of pressure on the government budget.

Mitigation Plan: Cost reduction of the e-Governance project maintenance is of upmost importance for

the longevity of the e-Governance projects. Cost of project maintenance depends on a various aspects:

• Cost of connectivity. The success of e-Governance projects depends on the ability to deliver

these services to the doorsteps of the common man. For a state like Jammu & Kashmir, having

a huge geographical size & difficult terrain proper & adequate connectivity is a must for the

projects to run successfully. Hence enough emphasis needs to be given while designing the

SWAN network so as to provide a provision to utilize & integrate with future technologies at

lower prices.

• Cost of future hardware. With the very fast evolving hardware technology concepts of

Virtual machine should be introduced in the State data centre. Introduction of Virtual

machines reduces the dependencies on fast evolving hardware technology.

• Cost of software maintenance. Cost of software also makes a huge proportion of the projects

maintenance cost. Use of open source products are high advisable.

Obsolescence in Hardware;

Technological innovations are in a very fast track path these days. New technologies and innovations are

coming more frequently. Technology obsolescence primarily in hardware stands as a perceived threat,

because the hardware, which is the state of the art today, may not be technologically superior few years

down the line. With newer and better software applications being developed every day and Operating

Systems seeing frequent up gradations over shorter time spans, newer applications may not be compatible

with outdated hardware or obsolete hardware. As the state expected to invest heavily on Hardware for

the scale of e Governance activity planned in the future, the threat of Hardware obsolescence looms

large.

Mitigation Plan: The Hardware policy in the field of Hardware deployment and maintenance may be

thought of whereby Government desists from buying Hardware directly. In lieu of it, a Hardware vendor

can be engaged under contract to bring in the Hardware, which is in conformity with the kind of

application it is expected to run. The vendor should replace the hardware whenever there is a radical

change in the technology or whenever the need of upgraded Hardware arises. The maintenance of the

Hardware should also be in the scope of his responsibility. All the above clauses should be built into the

Service Level Agreement (SLA) with the vendor. In this way obsolescence of hardware can be countered.

Introduction of Virtual machines reduces the dependencies on fast evolving hardware technology thereby

reducing the disruption of services due to hardware obsolesce.


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Attrition of Key people:

The framework & structure designed for SeMT and PeMT, which has been proposed under NeGP,

encourages a lot of Private participation in these teams both in full time and part time basis for including

best skilled people in the teams. People, who are potential to join these teams, will be the professionals

from the field of Information Technology in areas of Project Management, Change Management,

Technology Management and Financial Management. However, the industry trend and statistics describes

that the professionals from I.T. are found to change their engagements very frequently in pursuit of

better opportunities & compensation. The same risk is also perceived in the Private participation in the

SeMT and PeMT. Frequent resource attritions may hamper the implementation of I.T. initiatives and will

have a serious impact on the activities of the teams if it occurs during any project implementation cycle.

Mitigation Plan: It is proposed that instead of recruiting professionals directly through personal

interviews, advertisements etc, people of the desired skill sets and experience should be engaged from

Consulting firms or Recruitment Agencies. They should be bound under contract to replace a resource on

separation in minimum period (say 2 days) to prevent any major disruption in the Project activity.

Transfer of key Government Officials:

Transfer of key Government officials who are an integral part of special purpose vehicles, primarily

SeMT and to a lesser extent PeMT, and those who champion and drive the e Governance program of the

state in a big way can hamper and impede the e Governance program very seriously. Their transfer on

critical junctures can create a void in the e-Governance mechanism of the state, which to a large extent

is dependent on champions and leaders.

Mitigation Plan: Key persons of the SeMT, like Head of SeMT and other champions of e Governance in

the state who possess high degree of potential and competence in the field of e Governance should be

given long-term stability for a minimum duration of 3 Years in their current capacities and should be

exempted from transfers.


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ANNEXURE I: LIST OF DEPARTMENTS

Sl No. Department

1 Education

2 Forest

3 Home

4 Health & Medical Education

5 Finance

6 Housing & Urban Development

7 Industries & Commerce

8 Revenue

9 Rural Development

10 Power Development

11 Public Works

12 Social Welfare

13 Tourism

14 Transport

15 Planning Development

16 Law & Parliamentary Affairs

17 Labour & Employment

18 Science & Technology

19 Information

20 Hospitality & Protocol

21 General Administration

22 Estates

23 Consumer Affairs & Public Distribution

24 Civil Aviation

25 Agriculture

26 ARI, Training, Stationary & Printing

27 Information Technology

28 Sports & Youth Affairs

29 Public Health Engineering

30 Animal Husbandry & Sheep Husbandry


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ANNEXURE II: E-READINESS OF VARIOUS DEPARTMENTS OF THE STATE

Annexure II A: Agriculture

Service Facing Key Processes Manual Auto-

mated Administrative Business Citizen Transfer of technology to farmers

Provide Infrastructure

Seed production / planting material propagation

Disease Investigation

Breeding & Livestock production

E-Governance Areas

Phase I

Phase II

Phase III

Phase IV

Application

Database

Connectivity

Infrastructure

Policy

People

Functions of the Department • Enhance productivity and to sustain the major production systems through

proper management of resources. • Establish ecologically sustainable, economically profitable and resource

efficient cropping systems • Production, preservation, protection, improvement of livestock and poultry

development. • Disease control measures • Transfer of technology to farmers and ensure market price for crop

E-Readiness of the Department As- Is Condition

Application: None

Database: None

Connectivity: LAN at Secretariat

Infrastructure: Few computers in the Secretariat level

Policy: IT Roadmap is yet to be formulated for the department

People Capacity: Project Mgmt: Few people available Change Mgmt: No one available Financial Mgmt: No one available Technology: No one available

Key Processes and their current Status


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Annexure II B: Transport Department

Service Facing Key Processes Manual Auto-

mated Administrative Business Citizen Issuing Learner Licenses to Citizens

Issuing Driving Licenses to Citizens

Issuing Registration Certificates to Citizens

Issuing Tax Tokens to the Citizens

Issuing Road Permits to the Citizens

Handling Administrative functions

Workplace Management

E-Governance Areas

Phase I

Phase II

Phase III

Phase IV

Application

Database

Connectivity

Infrastructure

Policy

People

Functions of the Department • Issuing Licenses, Registration Certificates & Tax Tokens to the citizens. • Collecting road tax for Transport Department. • Issuing Road Permits to the Citizens • Handling Administrative functions of the Department. • Checking of vehicle on roads / PUC Certificates


Application: Vahan, Sarathi

Database: Vahan, Sarathi database

Connectivity: LAN at Secretariat & RTO, Lakhanpur

Infrastructure: Few computers in Secretariat & field offices along with one server in RTO, Lakhanpur. Policy: IT Roadmap is yet to be formulated for the department

People Capacity: Project Mgmt: Few people available Change Mgmt: No one available Financial Mgmt: No one available Technology: No one available



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Annexure II C: Tourism Department

Service Facing Key Processes Manual Auto- mated Administrative Business Citizen

Planning & Policy formulation Development & Promotion of tourism

Marketing

Coordination with other Departments

Management of Commercial Activities

Building Tourist Infrastructure in the State

E-Governance Areas

Phase I

Phase II

Phase III

Phase IV

Application

Database

Connectivity

Infrastructure

Policy

People

Functions of the Department • Making Policy & Plans • Development & Promotion of tourism • Marketing • Coordination with other Departments & General Administration. • Building Tourist Infrastructure in the State.


Application: None

Database: None


Infrastructure: Few Computers in Secretariat and Field level offices of the Department.


People Capacity: Project Mgmt: No one available. Change Mgmt: No one available Financial Mgmt: No one available Technology: No one available



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Annexure II D: Labour and Employment Department

Service Facing Key Processes Manual Auto-mated Administrative Business Citizen

Registration of aspirants Searching of Job profile

Issuance of Job Notification

Labour related license PF Management

E-Governance Areas

Phase I

Phase II

Phase III

Phase IV

Application

Database

Connectivity

Infrastructure

Policy

People

Functions of the Department • Registration of potential aspirants under various categories • Provide skilled manpower to various department and industries • Issuance of Job Notification & Coordination between potential candidate and

industry • Issuance of labour industry related licenses • Administration of PF and related issue


Application: Online portal developed by NIC

Database: in SQL (Job seekers database)

Connectivity: LAN in Secretariat & in few field offices

Infrastructure: Few computers avilable in Secretariat & field office level



People Capacity: Project Mgmt: Available, will need IT training. Domain expertise high. Change Mgmt: No one available Financial Mgmt: No one available Technology: No one available , computer literacy in dept. low


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Annexure II E: Education Department


Implementation of Educational Scheme

Administration of Government Schools

Administration of School Examination Board

Promotion, posting & transfer of teachers

Drafting policies for the Department

E-Governance Areas

Phase I

Phase II

Phase III

Phase IV

Application

Database

Connectivity

Infrastructure

Policy

People

Functions of the Department • Education policy for the state • Administration of Government School • Administration of School Examination Board • Implementation of various Educational schemes in the State • Promotion, posting and transfer of Teachers


Application: None

Database: None

Connectivity: LAN at Secretariat & in few field offices

Infrastructure: Moderate level Computer presence in Secretariat & field office level



People Capacity: Project Mgmt: No one available. Change Mgmt: No one available Financial Mgmt: No one available Technology: No one available, computer literacy in dept. is Medium


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Annexure II F: Urban Development & Urban Housing Department


Administration of Development bodies & formulation of polocies & schemes

Building civic infrastructure & providing civic amenities to citizens

Administration of Municipalities

Urban Planning & town planning

Maintaining public properties and community assets

Collecting taxes through governing bodies & issuing various G2C Certificates

E-Governance Areas

Phase I

Phase II

Phase III

Phase IV

Application

Database

Connectivity

Infrastructure

Policy

People

Functions of the Department • Administration of Development bodies and formulation of policies & Schemes • Building Civic infrastructure & Providing civic amenities to Citizen • Administration of Municipalities • Urban Planning & town planning • Maintaining Public Properties and Community assets • Collecting taxes through governing bodies & issuing various G2C Certificates


Application: Municipality Application

Database: In SQL

Connectivity: LAN at Secretariat & JMC

Infrastructure: Computers available in Secretariat & Municiaplties along with a Server in JMC



People Capacity: Project Mgmt: Few people avilable. Change Mgmt: No one available Financial Mgmt: No one available Technology: No one available, computer literacy in dept. low


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Annexure II G: Health & Medical Education Department


Providing medical services

Maintenance & administration of Government hospitals & medical establisments

Administration & promotion of medical education

Transfer, posting & promotion of medical staff in the State

Scheme implementation

E-Governance Areas

Phase I

Phase II

Phase III

Phase IV

Application

Database

Connectivity

Infrastructure

Policy

People

Functions of the Department • Providing Medical Services to the citizens of the State • Maintenance & administration of Government hospitals/dispensary and medical

establishments • Administration & promotion of Medical Education in State • Transfer, Posting and Promotion of Medical Staff in State • Implementation of central government schemes


Application: None

Database: None


Infrastructure: Moderate level of Computer presence in Secretariat, field offices & hospitals Policy: IT Roadmap is yet to be formulated for the department


People Capacity: Project Mgmt: No one available. Change Mgmt: No one available Financial Mgmt: No one available Technology: No one available, computer literacy in dept. is low


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Annexure II H: Revenue Department


Maintenance of textual data for all type of land

Maintenance of graphical data for all type of lands

Issue of RoR

Effecting Mutations

Carrying out surveys & monitoring of land use

Managementof activities in the block level

E-Governance Areas

Phase I

Phase II

Phase III

Phase IV

Application

Database

Connectivity

Infrastructure

Policy

People

Functions of the Department • Maintenance of textual data of agricultural, non agricultural & urban land • Maintenance of graphical data of all type of lands (Cadastral Maps etc) • Issue of Record of Rights (RoR) • Management of all activities in the block development • Effecting Mutations of all types • Carrying out surveys & monitoring of land use


Application: None

Database: None


Infrastructure: Few Computers in Secretariat & district level field offices Policy: IT Roadmap is yet to be formulated for the department


People Capacity: Project Mgmt: Few people available. Change Mgmt: No one available Financial Mgmt: No one available Technology: No one available, computer literacy in dept. is low


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Annexure II I: Power Development Department


Power Distribution Inventory Management Handling Consumer Billing

Procurement of equipment

Public Grievance Redressal

E-Governance Areas

Phase I

Phase II

Phase III

Phase IV

Application

Database

Connectivity

Infrastructure

Policy

People

Functions of the Department • Power Generation and Distribution • Maintenance of Power Distribution equipments • Power Trading • Handling Consumer Billing • Procurement of equipments • Public Grievance Redressal.


Application: None

Database: None


Infrastructure: Few Computers avilable in Secretariat & Field offices





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Annexure II J: Finance Department


Regulatory & authorititative functions of the Department

Audit functions

Maintenance of accounts for panchayat local bodies & corporations

Maintenance of GPF

Tax & Excise duty collection

Release payments & pensions

E-Governance Areas

Phase I

Phase II

Phase III

Phase IV

Application

Database

Connectivity

Infrastructure

Policy

People

Functions of the Department • Administration, assessment, collection and recovery of taxes • Audit functions • Maintenance of accounts for panchayat local bodies & corporations • Administration of GPF • Registration of dealers / Business establishment • Release payments & pensions


Application: Stand alone application for Check post

Database: To support checkpost application.

Connectivity: LAN at Secretariat & Checkpost

Infrastructure: Few computers avilable in Secretariat, field offices & check posts



People Capacity: Project Mgmt: No one available. Change Mgmt: No one available Financial Mgmt: Few people available Technology: No one available, computer literacy in dept. is medium


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Annexure II K: Rural Development Department


Scheme implementation

Panchayat Administration

Rural Development and village welfare

Implementing poverty alleviation programmes

E-Governance Areas

Phase I

Phase II

Phase III

Phase IV

Application

Database

Connectivity

Infrastructure

Policy

People

Functions of the Department • Scheme implementation • Administration of Panchayat • Rural Development and village welfare • Implementing poverty alleviation programmes • Executing Village development activities


Application: None

Database: None


Infrastructure: Few Computers avilable at the Secretariat & field level





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Annexure II L: Public Works Department


Procurement Inventory

Building Approvals and NOC

Maintenance Record

Scheme Management

E-Governance Areas

Phase I

Phase II

Phase III

Phase IV

Application

Database

Connectivity

Infrastructure

Policy

People

Functions of the Department • Construction and Maintenance of Government Building and property • Construction of Roads and Public Infrastructure • Approvals and NOC for constructions • Scheme Management


Application: None

Database: None


Infrastructure: Few Computers at Secretariat level





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Annexure II M: Industries & Commerce Department


Providing approvals for setting up industries

Granting incentives to various industries

Mineral exploration & administration

Monitoring centrally sponsored schemes

Quasi judicial functions & administration of the department

E-Governance Areas

Phase I

Phase II

Phase III

Phase IV

Application

Database

Connectivity

Infrastructure

Policy

People


Application: None

Database: None



Infrastructure: Few Computers at Secretariat & in few field office



Functions of the Department • Providing approvals for setting up industries • Granting incentives for various industries • Mineral exploration and administration • Monitoring centrally sponsored schemes • Quasi judicial functions & administration of the Department


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Annexure II N: Social Welfare Department


Implementation of various development schemes at the village level

Identification of beneficiaries

Monitoring & controlling of various Anganwadi centres

Managing people for the ICDS implementation

Framing policy for the department

E-Governance Areas

Phase I

Phase II

Phase III

Phase IV

Application

Database

Connectivity

Infrastructure

Policy

People

Functions of the Department • Implementation of the various development schemes at the District and village

level • Identification of beneficiaries in the village level and district level for various

development schemes • Monitoring and control of the various Anganwadi centres • Managing people for the Integrated Child Development Schemes (ICDS) • Framing Policy for women and child development


Application: None

Database: None



Infrastructure: Few Computers avilable at Secretariat & field offices

Policy: IT policy is yet to be formulated for the department



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Annexure II O: Law Department


Providing legal assistance to the State in various fields

Quasi judicial functions & administration of department

Registration of documents

Preservation of books & indexes

Overall Management of court functions

E-Governance Areas

Phase I

Phase II

Phase III

Phase IV

Application

Database

Connectivity

Infrastructure

Policy

People

Functions of the Department • Providing legal assistance to the State in various fields • Quasi judicial functions & administration of department • Registration of documents • Preservation of books & indexes of Registration • Overall management of court functions, i.e. Court case Monitoring etc.


Application: None

Database: None



Infrastructure: Few Computers in Secretariat & field offices




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Annexure II P: Consumer Affairs & Public Distribution Department


Distribution of Ration cards

Storage of essential commodities for public distribution

Distribution of food grains & essential commodities

Procurement of food grains

Price monitoring of essential commodities & scheme implementation

E-Governance Areas

Phase I

Phase II

Phase III

Phase IV

Application

Database

Connectivity

Infrastructure

Policy

People

Functions of the Department • Distribution of Ration cards • Storage of essential commodities for public distribution • Distribution of food grains & essential commodities to the citizens • Procurement of food grains • Monitoring of prices of commodities & scheme implementation


Application: None

Database: None



Infrastructure: Few Computers at Secretariat level




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Page 88/90

Annexure II Q: General Administration Department


Framing service related administrative policies

Cadre Management

Welfare activities for the Govt employees of the State

Handling departmental case enquiries

Providing training to the government employees

Management of Government training institutes

E-Governance Areas

Phase I

Phase II

Phase III

Phase IV

Application

Database

Connectivity

Infrastructure

Policy

People

Functions of the Department • Framing service related administrative policies • Cadre Management (Both IAS and State Administrative cadre) • Welfare activities for the employees of the State • Handling Departmental case enquiries • Providing administrative & other trainings to the employees • Management of Government training institutes


Application: None

Database: None



Infrastructure: Few Computers avilable in the Department Policy: IT Roadmap is yet to be formulated for the department

People Capacity: Project Mgmt: Few people available. Change Mgmt: No one available Financial Mgmt: No one available Technology: No one available, computer literacy in dept. is medium


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Annexure II R: Public Health Engineering Department


Maintenance and Inventory of equipments

Consumer Billing

Grievance Redressal

Scheme Monitoring

E-Governance Areas

Phase I

Phase II

Phase III

Phase IV

Application

Database

Connectivity

Infrastructure

Policy

People

Functions of the Department

• Providing water supply to the citizens • Maintenance of Water treatment plants • Maintenance of water supply equipments • Consumer billing for water usage • Scheme Implementation


Application: None

Database: None



Infrastructure: Few Computers available at Secretariat & field offices


People Capacity: Project Mgmt: No one avilable. Change Mgmt: No one available Financial Mgmt: No one available Technology: No one available, computer literacy in dept. is low


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ANNEXURE III: LIST OF PRIORITIZED DEPARTMENTS

Sl No. Department

1 Agriculture

2 Transport

3 Tourism

4 Labour & Employment

5 Education

6 Urban Development & Housing

7 Health & Medical education

8 Revenue

9 Power Development

10 Finance

11 Rural Development

12 Public Works

13 Industries & Commerce

14 Social Welfare

15 Law

16 Consumer Affairs & Public Distribution

17 Public Health Engineering

18 General Administration


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Documents

Revised E-GOVERNANCE Planjkit.nic.in/docs/egrm.pdf · Revised E-GOVERNANCE Plan for GOVERNMENT OF JAMMU & KASHMIR Jammu May 2010 ... 3 DPR Detailed Project Report 4 DIT Department