TENDER NOTICE

June 4, 2015 Request For Proposal For Call Centre Services for i n-bound Calls to address the Queries from stakeholders with facility for Rec ording of calls and generation of MIS Reports for Phase-III and Phase-I V of Cable TV Digitalisation.

Broadcast Engineering Consultants India Ltd. (BECIL) a public sector enterprise under Ministry of Information & Broadcasting, Government of India has been appointed by Ministry of Information and Broadcasting to provide professional services for execution of the “Mission Digitalisation” project. Under this a Call Centre is to be setup for assisting the stakeholders in areas of Phase-III and Phase-IV in the country. BECIL invites sealed tenders on two bid basis for Call Centre Services for handling in-bound calls from stakeholders for query resolution, Recording of Calls and providing MIS Reports for the same in connection with Phase-III and Phase-IV of Cable TV Digitalisation in India. The following is RFP tentative schedule and critical dates:-

i) Issue of RFP notification : June 4, 2015 ii) Pre Bid Conference : June 12, 2015 iii) Submission of proposals : June 26, 2015 iv) Opening of technical bids : June 26, 2015 v) Opening of financial bids :shall be informed later to

technically qualified bidders BECIL reserves the right to amend the RFP tentative schedule and critical dates. Tender document can be downloaded from the site www.becil.com or can be obtained from Corporate Office: BECIL Bhawan, C56-A/17, Sector-62, Noida - 201307, Uttar Pradesh on payment of Rs. 500/- in cash or through demand draft in favour of Broadcast Engineering Consultants India Ltd. and payable at New Delhi. Along with technical bid, the Bidder shall ensure submission of Proof of payment for fee of Rs. 500/- for purchase of tender document in the form of cash receipt or bank draft for tender documents downloaded from site.

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RFP No. BECIL/CATV /MDP/1/ 2015

Request For Proposals for Call Centre Services for in-bound Calls to address the Queries from stakeholders, with faci lity for Recording of calls and generation of MIS Reports fo r Phase-III and Phase-IV of Cable TV Digitalisation

BROADCAST ENGINEERING CONSULTANTS INDIA LTD Head Office: 14-B Ring Road, IP Estate, New Delhi- 110002

Tel: +91 11 23378823 Fax: 91 1123379885 Corporate Office: C56-A/17, Sector -62, Noida -201307

Tel: +91 120 4177850 Fax: +91 120 4177879

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_____________________________________________________________

TABLE OF CONTENTS 1. General

1.1 RFP Schedule and Critical Dates 1.2 Intent of Request for Proposal 1.3 Procedure for submission of bids and terms and conditions 1.4 Eligibility Criteria 1.5 Terms and Conditions

1.5.1 Earnest Money 1.5.2 Prices 1.5.3 Invoicing and Payments 1.5.4 Delivery and Commissioning period 1.5.5 Performance Bank Guarantee

1.6 Bidder Information 1.7 Proposal Response Format 1.8 Method of evaluation and award 1.9 Works execution 1.10 BECIL Obligations 1.11 Payment Terms 1.12 Prequalification Proforma I 1.13 Prequalification Proforma II 1.14 Force Majeure 1.15 Arbitration

2. Scope of Services 2.1 Background 2.3 Recruitment and Training

2.4 Quality Assurance Monitoring 3. Important check list 4. Annexures

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Request For Proposals for Call Centre Services for in-bound Calls to address the Queries from stakeholders, with facility for Re cording of calls and generation of MIS Reports in connection with Phase- III and Phase-IV of Cable TV Digitalisation

1. General 1.1 RFP Schedule and Critical Dates RFP tentative schedule and critical dates are shown below:

i) Issue of RFP notification : June 4, 2015 ii) Pre Bid Conference : June 12, 2015 iii) Submission of proposals : June 26, 2015 iv) Opening of technical bids : June 26, 2015 v) Opening of financial bids :shall be informed later to

technically qualified bidders BECIL reserves the right to amend the RFP tentative schedule and critical dates. 1.2 BECIL will hold a joint pre-bid conference / meeting on 12.06.2015 at 14:30 hrs at

BECIL Corporate Office: BECIL Bhawan, C-56/A17, Sector-62, Noida-201307(U.P.). Prospective bidders are requested to attend the meeting to clear all their doubts.

1.3 Procedure for submission of bids and terms and conditions 1.3.1 The proposals are to be submitted on two-bid basis with separate technical and

financial bids sealed in separate envelopes clearly marked on the respective envelopes and then submitted in a sealed cover clearly marked “Bid for Call Centre Service”.

1.3.2 Two signed copies of the technical bid shall be submitted in sealed cover. Only one

signed copy of commercial bid is to be submitted in a separate sealed cover.

1.3.3 Bid responses must be addressed and submitted in the Tender Box at the following address:-

The Chairman and Managing Director, Broadcast Engineering Consultants India Limited,

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BECIL Bhawan, C56-A/17, Sector- 62, Noida -201307 ( U.P.) 1.3.4 Bids, both technical and financial, should reach the above address before 1500 hours

on 26.06.2015. Late bids will not be considered. It shall be responsibility of the bidder to ensure that the bid has been received on time and at proper place before the deadline. Bids submitted through fax and e-mails will not be considered.

1.3.5 Bids shall be opened on the same day at 1600 hours in the presence of bidders who

may choose to be present. 1.3.6 All bids are to remain valid for a period of 3 months from the date of submission. 1.3.7 At any time prior to the last date in respect of bids BECIL may for any reason whether

at its own initiative or in response to a clarification requested by prospective bidder/bidders modify the RFP by an amendment which shall be notified through the official website of BECIL www.becil.com and will be binding on the bidders. Therefore, it is advised that the prospective bidders frequently visit the website and take note on any amendments during the bid process.

1.3.8 BECIL reserves the right to alter/modify the scope of work mentioned in this RFP

documents at any stage of the bidding process and contract. 1.3.9 The commercial bid shall clearly intimate the firm and final price to be charged

without any qualification whatsoever and should be inclusive of all charges. Taxes as applicable shall be specified clearly and shall be payable extra.

1.3.10 The bidders shall furnish activity-wise schedule in their bids. Time is the essence of the contract and no time extension shall be granted under any circumstances. The successful bidder shall be required to abide by the fix time lines.

1.3.11 The successful bidder shall keep BECIL informed of the progress on each activity on

weekly basis. In case of any delay in any particular activity, the recovery plan shall be evolved and given to BECIL for ensuring completion of all the activities within the overall time schedule specified by BECIL. BECIL reserves the right to terminate the contract at any stage of the work by giving 7 days notice if it is noticed that the delay occurred in any of the activities covered under the contract cannot be made good and will affect the overall work schedule. BECIL in such a case shall forfeit the performance Bank Guarantee of the bidder. The decision of BECIL shall be final and binding.

1.3.12 BECIL reserves the right to monitor work execution progress and review it on day to day basis. The Contractor will be fully transparent, responsive and demonstrate at all time that he is in position to complete the work as per the specified time schedule.

1.3.13 The contractor shall be entirely responsible for the security of his personnel, material, and equipment and the protection and security of the personnel, material, and equipment of any of his sub-contractors. No extra cost shall be allowed to the

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contractor in the event to any damage occurring to the contractors or any of his sub-contractors personnel, materials, and equipment whether stored on site or offsite.

1.4 Eligibility Criteria The bidder shall fulfil the following eligibility conditions: 1.4.1 The bidder must be registered under Indian Companies Act and must be operating

for the last 5 (five) years. 1.4.2 The bidder shall have in-house professional Call Centre facilities complete with

state-of-art software for call recording and MIS for generation of reports. No contracting is permitted.

1.4.3 The bidder shall have sound financial position in the market and should have earned profit for each of the last 3 (three) financial years (viz. 2012-14, 2013-14, 2014-15); Annual Reports and certified balance sheet showing turnover and net profit should be submitted in support of the same.

1.4.4 Bidder should have provided services of similar size and nature involving multilingual

Call Centre Services for PAN India callers for at least 3 (three) completed projects during the past 3 years. The documentary evidence showing the nature of involvement should be submitted.

1.4.5 The Bidder must have direct presence in India with technical manpower and 24 x 7

maintenance supports in India. 1.4.6 The bidder should not have been barred or black-listed by any of the central govt.

departments/organizations/central PSUs in the last 3 years. 1.4.7 The bidder shall provide documentary proof of the registration under their own name.

The registration must be in force and shall not expire during the course of agreement. The requisite details in respect of PAN, VAT, ESI/PF, as well as Service Tax must be furnished.

1.4.8 Bidder should attach necessary supporting documents (self-attested copies) as proof

in respect of each of the eligibility criteria mentioned above along with duly filled in prequalification Proforma I and II as included in this tender document.

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1.5 Terms and Conditions 1.5.1 Earnest Money

Each bidder is required to submit earnest money deposit of Rs. 1,00,000/- (Rupees One Lac Only). EMD should be in the form of demand draft or in the form of bank guarantee from Nationalized/Scheduled Bank valid for a period of four months beyond the date of opening of bids and in favour of “Broadcast Engineering Consultants India Limited” payable at New Delhi and this EMD shall be part of the technical bid. Bids not accompanied with EMD shall stand summarily rejected. Format of Bank Guarantee for EMD is enclosed as Annexure-II

1.5.2 Prices Prices shall be on per seat basis. All rates must be quoted in INR.

1.5.3 Invoicing and Payments

Invoicing on monthly basis shall be prepared in the name of MIB, C/o Project Manager, Broadcast Engineering Consultants India Limited and sent to BECIL at Noida. Payment shall be made within 15 days from date of receipt of invoice.

1.5.4 Delivery and Commissioning period All services as stated in RFP shall be delivered and operations commenced within a period 15 days from the date of release of Work Order.

1.5.5 Performance Bank Guarantee

Successful bidder shall have to furnish an upfront Performance Bank Guarantee (PBG) in favour of Broadcast Engineering Consultants India Limited, 14-B, Ring Road, I.P. Estate, New Delhi-110002 for an amount equal to Rs. 2,00,000/- and valid for three months beyond the last date for provisioning of services as specified in the contract. PBG is to be submitted upfront on placement of Letter of Intent. The work order shall be released after receipt of Performance Bank Guarantee (PBG).

1.6 Bidder Information

1.6.a List with details of similar works executed in India and the approximate value

of the projects in the chronological order.

1.6.b Any other details/information of relevance in support of past experience of the bidder.

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1.7 Proposal Response Format

All bidders are requested to submit technical and commercial bids on the bid response form as enclosed at Annexure-I in this document along with duly filled in Pre-Qualification Proforma I and II. Pricing information shall appear only in the commercial bid and the technical bid shall contain all technical details, services offered and compliance statement with reference to the requirement as included in the bid document highlighting any deviations.

1.8 Method of valuation and award

The proposals will be evaluated with reference to the eligibility criteria and technical requirements as specified as well as system completeness and the commercial bids of only technically qualified bidders shall be opened. Offers incomplete in any respect are liable to be rejected.

1.9 Works Execution 1.9.1 All the services will be provided in a professional manner, and in line with established

‘Good Practices’. 1.9.2 The successful bidder will provide call centre services strictly as per the specific

instructions of BECIL. 1.9.3 Quantity requirements as shown in the bid document are indicative only and the

payment shall be made as per the quantity shown in the contract. Additional requirements as conveyed during the validity of the contract shall be paid for on pro rata basis.

1.10 BECIL reserves the right to accept any bid, reject any or all bids and to annul the

bidding process at any time prior to the award of the contract without any liability to the affected bidder/bidders or any obligations to inform to the affected bidder/bidders of the grounds for BECIL action. Bidders are however free to address their queries on bidding conditions, bidding process and/or rejection of their bid by addressing appropriate communication addressed to CMD, BECIL for requisite information.

1.11 Payment Terms:-

Payments will be made within 15 days from the date of invoice received on monthly basis. Taxes and deductions will be as per statutory requirements.

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1.12 PRE-QUALIFICATION - PROFORMA-I

PARTICULARS OF THE CONTRACTORS TO BE FURNISHED FOR THE PURPOSE OF

PRE-QUALIFICATION

1. Name of Organization /firm/company

2. Address

3. Year of establishment

4. Status of the firm (Company/ Firm/ Proprietary)

5. Whether registered with the registrar of companies /registrar of firms. If so, mention number and date.

i) ii) iii)

6. Whether registered for sales tax purposes. If so, mention number and date. Furnish also copies of sales tax clearance certificate.

7. Whether an assessee of income tax. If so, mention permanent account number. Furnish copies of income tax clearance certificate.

8.

State Annual turnover of the company Furnish copies of audited balance sheet and profit & loss account (audited) for the last three years.

9.

Details of in-house Call centre facilities complete with details of the software for call recording and MIS for generation of reports.

10.

Particulars of works of similar size in a single order. (Furnish details in a separate sheet and enclose copy of the work award agency certificate)

11. Status and details of disputes/ litigation/ arbitration, if any.

Place: Date: Signature of the Bidder

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1.13 PRE-QUALIFICATION PROFORMA – II

PARTICULARS IN RESPECT OF 3 SIMILAR TYPE OF WORKS EXECUTED IN LAST 3 YEARS

S.No Name of work/

project with address

Short Description of work executed

Name and address of

tenderer with contact details of the in-charge of

the project

Value of work

executed

Stipulated time of

completion

Actual time of

completion

Certificate and

completion certificate

Place: Date: Signature of the Bidder

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1.14 Force Majeure

a) For the purposes of the work order under this RFP, “Force Majeure” means an event

which is beyond the reasonable control of a Party, is not foreseeable, is unavoidable and not brought about by or at the instance of the Party claiming to be affected by such events and which has caused the non-performance or delay in performance, and which makes a Party’s performance of its obligations hereunder impossible or so impractical as reasonable to be considered impossible in the circumstances, and includes, but is not limited to, war, riots, civil disorder, earthquake, fire, explosion, storm, flood or other extreme adverse weather conditions, strikes, lockouts or other industrial action (except where such strikes, lockouts or other industrial action are within the power of the Party invoking Force Majeure to prevent), confiscation or any other action by Government agencies.

b) Force Majeure shall not include (i) any event which is caused by the negligence or

intentional action of a Party or by or of such Party’s agents or employees, nor (ii) any event which a diligent Party could reasonably have been expected both to take into account at the time of the acceptance of the work order under this RFP, and avoid or overcome with utmost persistent effort in the carrying out of its obligations hereunder.

c) Force Majeure shall not include insufficiency of funds or manpower or inability to

make any payment required for execution of services in respect of the work order under this RFP.

d) The failure of a Party to fulfil any of its obligations hereunder shall not be considered

to be a breach of, or default in respect of the work order under this RFP in so far as such inability arises from an event of Force Majeure, provided that the Party affected by such an event has taken all possible precautions, due care and all measures, with the objective of carrying out the terms and conditions of the Contract.

1.15 Arbitration-Settlement of Disputes

a. Amicable Settlement

Performance of the work order under this RFP shall be governed by the terms and conditions of the RFP, in case any dispute arises between the parties regarding any matter under the work order, either Party may send a written Notice of Dispute to the other Party. The Party receiving the Notice of Dispute will consider the Notice and respond to it in writing within fifteen (15) days after receipt. If the party fails to respond within fifteen (15) days, or the dispute cannot be amicably settled within thirty (30) days following the response of that party, then clause 1.15 (b) shall be considered.

b. Arbitration

In the case of dispute arising upon or in relation to or in connection with the work order between BECIL and Successful Bidder, which has not been settled amicably, any Party can refer the dispute for Arbitration under (Indian) Arbitration and

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Conciliation Act, 1996. The Arbitration and Conciliation Act, 1996 and any statutory modification or re-enactment thereof, shall apply to these Arbitration proceedings.

Arbitration proceedings shall be held in India at New Delhi and the language of the Arbitration proceedings and that of all documents and communications between the Parties shall be English. The decision of the arbitrator shall be final and binding upon both Parties. The expenses of the arbitrator as determined by the arbitrator shall be shared equally by BECIL and the Delivery Partner. However, the expenses incurred by each Party in connection with the preparation, presentation shall be borne by the Party itself. All Arbitration awards shall be in writing and shall state the reasons for the award.

Notwithstanding any references to arbitration, the parties shall continue to perform their respective work / obligation under the Contract.

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2. Scope of Services

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2. SCOPE OF SERVICES

2.1 Background

Broadcast Engineering Consultants India Limited has been appointed by Ministry of Information and Broadcasting to provide professional services for setting up system for monitoring the implementation of “Mission Digitalisation” project for Phase-III and Phase-IV of CATV Digitalisation in the country.

A Call Centre is proposed to be set up for addressing queries related to digitalisation of CATV through in-bound calls from the stakeholders, Recording of calls and MIS Reporting through user friendly software. The objective of the work is to facilitate with necessary equipment, manpower and infrastructure by the call centre services providers and manage the in-bound calls for query resolution and through software based application to monitor and report the status of queries from the stakeholders pertaining to Cable TV Digitalisation in India. Detailed scope of services is outlined below.

2.2 Scope of Services

The period of the Call centre services will be from the date of placement of work order till March 31, 2017.The scope of work includes the following:

a. The successful bidder is required to take a toll free number for providing the call centre services. The rental charges of the toll free number and the PRI as well as actual charges on the incoming calls received shall be borne by the successful bidder.

b. At start dedicating 10 Seats with experienced operators (as per qualifications and experience mentioned below) exclusively for the call centre services for Mission Digitalisation Project. The call centre seats may go up to 15 to 20 depending upon the volume of call flow and as per the requirements of Ministry from time to time.

Qualifications and Experience

• Minimum Graduate in any discipline.

• Fluency in English and Hindi.

• Operators should be polite/ patient and should never lose temper.

• Operators must have fluency in the any (one or more) of following regional separately along with Hindi/English

Bangla, Telugu, Tamil, Kannada, Gujarati, Assamese, Marathi, Oriya, Manipuri and Malayalam

• At least one year experience in call centre on incoming call operations for query resolution.

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c. Since the call centre has to handle multi-lingual operations, each of the operators to be

deployed for the call centre operations should be fluent in at least one of the above mentioned regional languages so that it covers all the above mentioned 10 regional languages.

d. The call centre is to be equipped with operators who are capable of handling calls in Hindi and English. Calls in 10 regional languages viz. Bangla, Telugu, Tamil, Kannada, Gujrati, Assamese, Marathi, Oriya, Manipuri and Malayalam shall also to be handled by the operators fluent in respective regional languages and on number of seats as per requirement and volume of calls.

e. To begin with, the Call Centre is likely to start with 4 (English and Hindi) and 6 Regional

language operators. Out of the 10 regional languages which regional languages operators are to be deployed will be communicated in advance by BECIL. Payments shall be payable on actual engagement basis.

f. The Call Centre shall function from 1000 hrs to 1800 hrs on all days including Sundays and holidays during the first stage of operation. The operational timings shall be increased to 0900 hrs to 2100 hrs at a later date. The rates on per seat basis have to be quoted for 8 hrs and 12 hrs operations separately.

g. Attendance record of the operators should be provided on daily basis which may include their log-in, log-out and break timings.

h. There should be Centralized Management and Reporting. Reports shall be made available on daily basis giving caller name, caller’s city/town, whether the caller is a consumer, LCO or MSO, duration of call etc.

i. Report should also be provided about the nature of query and the details of the resolution. FAQs and answers will be provided by BECIL. Regular briefing of operations will be done by BECIL.

j. Comprehensive MIS reports shall be generated and submitted as per the formats provided by BECIL.

k. Call Centre should provide Automated Call Distribution (ACD) using skills and queue-based-routing. Call centre shall be equipped with professional interactive Voice Response System for assisting caller through requisite announcements and the IVR shall be able to play programmable background phrase and music while the caller is in queue for operator assistance.

l. It should be equipped with Call Recording and Quality Monitoring facility.

m. Call Centre should have redundant telecom circuits, UPS and DG power backup.

n. Monitoring rights shall be provided in BECIL.

2.3 Recruitment and Training

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I. BECIL will specify minimum hiring criteria based on functional/customer category. Service Provider should also ensure that proper back ground and reference checks for operators are done before taking them on board. BECIL will monitor adherence to the recruitment norms and will reserve the right to remove team-members that do not meet these norms or do not perform.

II. All training material will be provided by BECIL. Service Provider will provide suitable trainers, at their expense, to attend Train the Trainer (TTT) sessions conducted by BECIL Training team. A BECIL trainer will then accompany these trainees for their first operator training session in the Service Provider’s premises.

III. Further to training session, checks will be maintained on operators knowledge and

skills through assessments conducted periodically on an ongoing basis.

IV. ‘Daily briefings’ wherever required, will take place before a shift change. All necessary FAQ’s, briefing material will be provided by BECIL wherever applicable to the Service Provider in single copy.

2.4 Quality Assurance Monitoring

Call Center quality assurance process must ensure that the operator follows pre-defined specification of handling a call and the score is reflective of adherence to internal quality norms. The Service Provider will have to set up its own internal quality audit mechanism as per the BECIL guidelines.

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3. Important Check List

3. Check List Important Instructions For Bidder.

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1. Go through the tender documents very carefully and thoroughly.

2. Prepare separate technical and commercial bids.

3. Ensure submission of required documents and details along with technical bid. The documents to be enclosed are:-

i) Proof of payment for fee of Rs. 500/- for purchase of tender document in the form of cash receipt or bank draft for tender documents downloaded from site.

ii) Bank draft or bank guarantee for Rs. 100000/- towards earnest money.

iii) Copy of the registration certificate under Indian Company Act. iv) Full details on the manpower, equipment and in-house Call Centre facilities

available with the bidders. v) Duly filled in pre-qualification proforma (i) & (ii) as enclosed in tender document. vi) Copies of the registration under name of the bidder in respect of PAN, VAT, ESI

/PF and service tax. vii) Copies of the annual report and balance sheet (profit & loss account) in respect

of last three financial years.

viii) Proof of average annual financial turnover during the last three financial years. ix) Copy of the tender document duly signed and stamped by the bidder in support of having

read, understood and complied with the requirements of the tender document. x) Details of similar works executed along with approximate value of the projects in

chronological order.

xi) Any other details and information of relevance in support of past experience of the bidder.

4. No cost details are to be included in the technical bid under any circumstances. Two signed and stamped copies of the technical bid containing requisite documents are to be sealed in separate envelope and marked appropriately.

5. The commercial bid shall contain exactly similar offered services included in the technical bid but with full details on the rates, total cost. Only one copy of commercial bid duly signed and stamped is to be sealed in a separate envelope and marked accordingly.

6. Both technical & commercial bids in respective sealed envelopes are to be further

sealed in an envelope and marked “Tender for Call Centre Services”.

7. The tender has to be addressed to The Chairman & Managing Director, BECIL, C56-A/17, Sector–62, Noida–201307, Uttar Pradesh and the delivery of the same must be ensured at this office before ............... hours on ..............................

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4. Annexures

Annexure-I

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Sl. No. Description

Unit Rate per seat for One calendar month

(in Rs.)

1

To provide Call Centre Services with operators in English and Hindi languages for operations from 1000 hrs to 1800 hrs on all days including Sundays and holidays. (8 hrs operations)

2

To provide Call Centre Services with operators in Regional language with English and Hindi for operations from 1000 hrs to 1800 hrs on all days including Sundays and holidays. (8 hrs operations)

3

To provide Call Centre Services with operators in English and Hindi languages for operations from 0900 hrs to 2100 hrs on all days including Sundays and holidays. (12 hrs operations)

4

To provide Call Centre Services with operators in Regional language with English and Hindi for operations from 0900 hrs to 2100 hrs on all days including Sundays and holidays. (12 hrs operations)

5 The following taxes will be payable extra

a.

b.

c.

d.

Place: Date: Signature of the Bidder

Annexure-II

BANK GUARANTEE FORMAT FOR EARNEST MONEY DEPOSIT

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To …………………………….……………… …………………………………………... …………………………………………...

WHEREAS ______________________________(Name of Bidder) (hereinafter called "the Bidder" has submitted its Bid dated _______________________ (Date) for the execution of (Name of Contract)_____________ _______(hereinafter called "the Bid") in favour of ______________________hereinafter called the "Employer";

KNOW ALL MEN by these presents that we, _________(name of the issuing Bank), a body corporate constituted under the _______________________having its Head Office at __________________amongst others a branch/office at ______________ (hereinafter called "the Bank" are bound unto the employer for the sum of Rs_______________(Rupees______________________________________only) for which payment well and truly to be made to the said Employer, the Bank binds itself, its successors and assigns by these presents;

THE CONDITION of this obligation is: If the bidder withdraws or amends their offer of empanelment before finalization of empanelment by the employer,

We undertake to pay to the Employer up to the above amount upon receipt of his first written demand without the Employer having to substantiate his demand, provided that in his demand the Employer will note that the amount claimed by him is due to him owing to the occurrence the above condition.

Notwithstanding anything contained herein

i) Our liability under this Bank Guarantee shall not exceed Rs.__________ (Rupees ________________________________only)

ii) This Bank Guarantee is valid up to ________________ and

iii) We are liable to pay the guaranteed amount or any part thereof under this Bank Guarantee only and only if you serve upon us a written claim or demand on or before ______________________(mention period of guarantee as found under clause (ii) above plus claim period) Dated _________________day of ________________________20____

SIGNATURE OF THE BANK