Richard Gaskin, Acting President & CEO George … brand positioning & improved efficiency Richard Gaskin, Acting President & CEO George Newcomb, Deputy President & CFO Ewa Piwowar,

New brand positioning & improved efficiencyRichard Gaskin, Acting President & CEO

George Newcomb, Deputy President & CFO

Ewa Piwowar, Investor Relations Leader

28 November 2011

28.11.2011 | New brand positioning & improved efficiency | 2

DisclaimerThis presentation does not constitute or form any part of an offer, invitation orinducement to sell or subscribe, or any solicitation of an offer to purchase orsubscribe for any securities. This presentation does not purport to contain allinformation that a prospective investor might require, and neither thispresentation nor any part of it nor the fact of its distribution shall form the basisof, or be relied on in connection with, any contract for the purchase orsubscription of any securities.

The forecasts and forward-looking statements contained in this presentationare necessarily based upon a number of assumptions and estimates that, whileconsidered reasonable by us, are inherently subject to significant business,operational, economic and competitive uncertainties and contingencies, manyof which are beyond our control, and upon assumptions with respect to futurebusiness decisions that are subject to change. Actual results may differmaterially from those projected. Certain items of numerical information andother amounts and percentages set forth in this presentation may not add upto the correct total due to rounding.


1

2

3

Business overview

Market environment

Growth agenda

4

5

Financial performance

Summary

Agenda

6 Appendix


Business overview


NationalityPrevious

Employers

Yrs of financial services

exp.

No. of industries

Yrs of GE exp.

No. ofcountries

Yrs of exp. in PL

Leadership team

Richard GaskinCEO

EN

GE CapitalFord Motor Co3MLloyds Bank

22 2 11 6 2

Ronald James MalakIT, Quality, Services & Security

US

GE Capital, CitigroupProgressive Corp.Standard OilColgate Palmolive

25 4 4 8 7

George NewcombCFO

US GE CapitalArthur Andersen 20 2 15 2 2

Krzysztof NowaczewskiOperations

PL GE Capital 13 1 13 3 10

Mathias SeidelRisk

DEGE CapitalAllianz GroupDeutsche Bank

21 3 13 6 5

Grazyna UtrataLegal

PL

ING Bank ŚląskiWielkop. Bank Kredyt.Bank ZachodniBZ WBKLukas Bank

20 1 1 1 20

Grzegorz JurczykRetail

PL

GE CapitalSantanderFiat Bank PolskaBain & Company

14 2 5 8 18

Grzegorz DąbrowskiCorporate

PLPekao SABPHPBK

22 1 3 1 22

Today presenters


NationalityPrevious

Employers

Yrs of financial services

exp.

No. of industries

Yrs of GE exp.

No. ofcountries

Yrs of exp. in PL

Veronica IvanovićHR

CZ EURO RSCGPhilip Morris 12 3 13 5 1

Mariusz KosteraMarketing

PL

Equa Fin. ServicesHSBCBank HandlowyKredyt Bank

10 2 <1 2 15

Marcin BergerAudit

PL

GE Real EstateGE Corporate Audit StaffGE Money Bank

6 3 9 3 5

Monika GodzińskaProductivity Mgmt

PL GE Money Bank Alstom 7 5 7 1 11

Maja GoettigResearch

PL

BPH Centre for Social and Economic Research

7 2 3 1 8

Ewa PiwowarInvestor Relations

PLBPHPBKEBRD

18 5 3 3 24

Paweł SmardzMB & SB Support

PLInstitute for International Reasearch

5 3 3 1 11

Leadership team


Launched branch strategy

Merger of GE Capital Bank and GE Bank Mieszkaniowy and creation of GE Money Bank

Acquisition of Polsko-Amerykanski Bank Hipoteczny

GE acquires of Solidarnosc Chase DT Bank and creation of GE Capital Bank

GE acquires 66% of Bank BPH

Spin-off of Bank BPH with transfer of 80% assets to Pekao

Legal merger with PBK

First quotation on WSE

Bank BPH as one of 9 commercial banks created after spin-off from NBP

1989 1995 1998 2001 2005 2006 2007 2008

Legal merger of both Banks completed at end-2009

Our history in Poland

December 2009:

• Legal merger of Bank BPH & GE Money Bank

• GE increased its stake in BPH to 89%


Deposits/Funds

Treasury

Consumer Lending

SME & Mid Caps

Mortgage (PLN)

Banking systems

GE Money transformation in Poland

High return Specialty Finance

Created a sustainable business model

Strengthened banking capabilities

Nation-wide Retail& Commercial Bank

Cash Loans

CardsAutoLoans

Agents/Dealers

Mortgage Sales Finance

Mid Cap lendingDeposits SME lending

Product & process capabilities

Very high High Good Limited None

+


Ownership structure & governancePrice/Share (PLN)

35

45

55

65

75

85

95

105

115

Jan

-10

Ma

r-1

0

Ma

y-1

0

Jul-

10

Se

p-1

0

No

v-1

0

Jan

-11

Ma

r-1

1

Ma

y-1

1

Jul-

11

Se

p-1

1

No

v-1

1BPH WIG Banki WIG20 WIG

Public

*/ As of 15 November 2011

• 45% or 5 members of Supervisory Board (SB)

independent, including Chairperson

• 55% of SB members Polish nationals

89% 11%

Current shareholding structure

• Current market value: PLN 3.5B*

• Included in sWIG80, WIG, WIG-Poland and WIG-Banki

indices since June 17

• Price trend consistent with the market … however,

the Bank’s stock illiquidity makes us more vulnerable

Corporate Governance

GE’s stake ultimately down to 75%

Profitable business

Strategy Update

Jul-10 Nov-11

MinPLN 37.9012 Sep 11

MaxPLN 77.001 Apr 11


Sizeable network 4Q’09 4Q’10 3Q’11

Branches 319 285 281

Franchise Outlets 155 157 142

Agents (K) 2.8 1.4 1.1

ATMs 248 240 240

SME Mobile Advisors 238 160 87

SME Regional Advisory Centers 17 18 18

Employees 7,571 6,869 6,412

Robust customer base

Private Individuals (MM) 1.9 1.5 1.3

SME (K) 91 92 85

Corporate (K) ~2 ~2 ~2

Repositioning for future growth

BPH key metrics

IDEO branches

• Separated spaces for different activities

• Privacy & home-like interior

• Innovative solutions:

• Touch & Go system

• Self-zone

• Real time video meetings with advisors


Current market shares

0.1

0.2

0.3

0.3

0.6

0.5

0.4

0.5

0.7

1.0

0.7

0.9

2.0

2.8

11

7

10

21

25

15

26

37

45

44

51

49

104

144

11

17

26

23

15

29

30

41

40

36

40

64

89

140

16

22

30

32

38

39

45

50

53

59

74

94

142

187

AssetsPLN B

LoansPLB B

Total net revenuesPLN B

DepositsPLN B

BPH IR analysis based on Q3’11 results of listed banks.

# 9 # 11# 9 # 8

Top 10 bank in Poland


Market environment


9.512.1 12.4 12.7 12.9 12.5 11.8

2008 2009 2010 2011 2012 2013 2014

5.1

1.7

3.8 4.03.2 3.7 4.1

2008 2009 2010 2011 2012 2013 2014

9.6

-1.1 -2.0

7.9

4.2 4.3 4.5

2008 2009 2010 2011 2012 2013 2014

Solid macro fundamentals ...

Investments dynamics to moderate in ’12(VPY %)

Unemployment to increase further in ’12(%, registered rate, eop)

Per capita income to expand 5.8% CAGR(GDP per capita, ‘000 PLN)

GDP growth slowdown in ’12(VPY %)

… but external environment less supportiveSources: StatOffice, Bank BPH Economic Research Team

33.5 35.3 37.1 39.7 41.6 43.9 46.6

2008 2009 2010 2011 2012 2013 2014


Tensions in financial markets threat for economy …

… but risks to banking sector contained

Consumer confidence and indebtedness

FX & Interest rates

2.22.9 2.9

3.3 3.3 3.0 2.9

2.19

0.19 0.11 0.09 0.080.81

1.63

2008 2009 2010 2011 2012 2013 2014

CHF/PLN 1M CHF LIBOR

Source: Bloomberg, StatOffice, National Bank of Poland

0.0

1.0

2.0

3.0

4.0

5.0

4

5

6

7

8

9

10

Q1'09 Q2'09 Q3'09 Q4'09 Q1'10 Q2'10 Q3'10 Q4'10 Q1'11 Q2'11 Q3'11

NPL loans (%), LA NPL housing loans (%), RA

Credit portfolio quality of banks in Q3’11

-30

-25

-20

-15

-10

350,000

400,000

450,000

500,000

550,000

Q1'09 Q2'09 Q3'09 Q4'09 Q1'10 Q2'10 Q3'10 Q4'10 Q1'11 Q2'11 Q3'11

Household loans (quarter avg., PLN MM), LA

Consumer confidence (quarter avg., pts), RA


Growth agenda


315

451

2Q'11 3Q'111,702 1,491

17,483 18,753

10,79810,882

2Q'11 3Q'11

Strategic execution

Investing in growth platforms

Innovations

• New products: current account Konto Maksymalne and cards: Visa payWave and MasterCard®

Debit Gold & Visa Prepaid Launch; factoring services at pre-launch stage

• Pilot of videoexpert extended for investment products

• Distribution channels: 7 new branches in IDEO format, 8 branches modernized,

134 ATMs replaced

• New contact management systems

Loans

+43%

SF + Auto

29,984

Go forward focus(Retail + Corporate + SME)

Mortgages

31,126

Originations

FX mtgceased

��1%

��12%

��7%

PLN B

P-loans

(PLN MM)

Corporate

(PLN MM)

383

503

2Q'11 3Q'11

+31%

136 155 160

Jul'11 Aug'11 Sep'11

Receivables

No increase in P-loans 30+ delinquencies y/y


TARGET

Nov’09

12th8th

Jul’11

BPH’s rank among banks

Brand consideration„If you were to choose a bank now, which

banks would you consider?”

Customers

StakeholdersTrust Index

Aided brand awareness

TARGET

Employees

Communities

New brand positioning …

Reasons To Believe

• Customers: One page summary added to loan contracts highlighting its

key elements (payment schedules, benefits, cancellation)

• Employees: HealthAhead initiative promoting healthy life style for

employees and their families

• Stakeholders: Webcasting conferences for investors, analysts and media

• Communities: GE Volunteers 700 employees engaged with their families in

40 cities this year

Top 5 bank

„We want to be recognized as #1 on trust & Fair Play”

64%

80%

Nov'09 Jul'11

68

85

Nov'09 Jul'11 TARGET


Partnering with media: TVN and Onet.pl

ACTION GOAL -> to be recognized as #1 on trust & Fair Play

Action results

~1.7K stories fulfilling regulations submitted (total submissions ~4.3 K)

16 programming entries in TVN (Dzień Dobry

TVN, Uwaga, Co za Tydzień, O tym się mówi)

Over 300K unique users on www.zwyklybohater.pl & ~ 1MM entries

2.2K Facebook fans

Over 500 bank spots / over 600 promo trailers

New brand positioning...


Financial performance


Overview

• NI of PLN 54 MM in Q3 … with PLN 158 MM YTD (vs. PLN 188 MM net loss in previous year)… interest margin of 3.6% maintained

• Robust new sales … PLN 503 MM of corporate loans … PLN 451 MM of new cash loans

• Non-mortgage losses flat; recent FX volatility impacted mortgage losses and drove uptick in total losses by PLN 11 MM q/q … properly secured loan book … NPL down to 10.4% from 10.7% in Q2

• CAR of 13.6% … adequate level of capital … ceased FX mortgage lending … no sovereign exposure outside Poland

Total net revenue = NII + Net F&C + Net trading income

• Successful navigation through volatile economy ... 3.2% higher NII q/q and total net revenue plateaued q/q

• Base costs down on prior quarter and year

Performance

Profitability

Loans

Costs

Losses

Safety & Soundness


Key financial performance

Declining total net revenue arrested … working on growthF/ Favorable; */ Total net revenue = NII + Net F&C + Net trading income; **/ Net revenue after losses = Total net revenue + Impairment charges

• Profitability maintained … Q3’11

net income of PLN 54 MM

• Net interest income up 3% q/q …

F&C down 3%

• 3% reduction of base costs …

restructuring effects included

Q3’11

Net interest income

Net F&C

Total net revenue*

Net revenue after losses**

CostsEx-restructuring & one-offs

Impairment charges

Pre-tax profit

Net income

342 +3.2%

151 -3.1%

499 +0.5%

403 -2.1%

-338-338

+0.7%-2.6%

-96 +13.1%

74 -2.2%

54 -3.9%

PLN MM VPQ (%) YTD

1,007 -1.8%

471 -17.5%

1,499 -9.6%

1,201 +25.6%

9921,020

-14.5%-2.7%

-297 -57.6%

215 F

158 F

VPY (%)


Retail business developmentReceivables

stable

PLN MM

Interest income + Net F&C

down 19%

Interest expenses

stable

Net revenue

down 31%

Losses

improved 57%

Net revenue after losses

down 13%

High quality originations

25,709 25,970518

417

189 191

329

226

3Q'10 3Q'11

140

60

191

166

3Q'10 3Q'11 3Q'10 3Q'11

3Q'10 3Q'11 3Q'10 3Q'11 3Q'10 3Q'11


Corporate business developmentReceivables

improved 37%

PLN MM

Interest + F&C income

down 13%

Interest expenses

improved 31%

Net revenue

up 100%

Losses

stable


up 100%+

Y/Y lending growth driving overall improvement

1,635

2,247

3833 31

21

612

42 3

10

3Q'10 3Q'11 3Q'10 3Q'113Q'10 3Q'11

3Q'10 3Q'11 3Q'10 3Q'11 3Q'10 3Q'11


vv vv

SME business development

Receivables

down 6%

PLN MM

Interest + F&C income

up 20%

Interest expenses

up 16%

Net revenue

up 25%

Losses

improved 26%


F

Positive early signs of turnaround

3,1052,910

6679

29 34

3645 46

34

-911

3Q'10 3Q'11 3Q'10 3Q'11 3Q'10 3Q'11

3Q'10 3Q'11 3Q'10 3Q'11 3Q'10 3Q'11

F/ Favorable;


8,9309,168

8,549

3Q'10 2Q'11 3Q'11

DepositsPLN MM

Retail

down 4% y/y

Commercial

down 8% y/y

Managing deposit base to lending book … surplus liquidity of PLN 2B

5,496 5,509

5,074

3Q'10 2Q'11 3Q'11

3Q’10 2Q’11 3Q’11

Cost of deposits (%) 3.13 3.27 3.22

Average 3M WIBOR 3.82 4.43 4.72


Cost of businessPLN MM

Base costs

down 1%

CIR (%)

up 6 pp.

C/ NRAL* (%)

improved 10 pp.

*/ Net revenue after losses

Better base costs in spite of increased marketing spending

342 338

3Q'10 3Q'11

6268

3Q'10 3Q'11

9484

3Q'10 3Q'11


1. 51. 7 1. 8 1. 7

2Q ' 11 Jul' 11 A ug ' 11 Sep' 11

Improved asset quality

Robust portfolio quality*/ Cost of risk to avg. loan volumes**/ Total loans and guarantees

Impairment charges & cost of risk* NPL ratio

30+ delinquency of CHF mortgages (%)

28. 9 27. 5 27. 2 26. 4 26. 8 27. 7

3. 03. 1 3. 2 3. 2 3. 2 3. 2

9. 4

10. 2 10. 6 10. 9 10. 7 10. 4

2Q ' 10 3Q ' 10 4Q ' 10 1Q ' 11 2Q ' 11 3Q ' 11

Perf orm ing loans * * ( PL N B) Im paired loans * * ( PL N B) NPL

249 264

189

121116

85 96

3. 5% 3. 4%

2. 7%

1. 7% 1. 7%

1. 2% 1. 3%

0. 00%

0. 50%

1. 00%

1. 50%

2. 00%

2. 50%

3. 00%

3. 50%

4. 00%

0

50

100

150

200

250

300

1Q ' 10 2Q ' 10 3Q ' 10 4Q ' 10 1Q ' 11 2Q ' 11 3Q ' 11

Im pairm ent c h arg es C os t of ris k

30+ delinquency 3 MOB of P-loans (%)

3. 0

0. 3 0. 4

1Q ' 10 2Q ' 11 3Q ' 11

Crisis peak level


Capital ratios well above requirements

Strong capital and liquidity positions

Capital ratios (%)

• CAR at 13.6% vs. 8% regulatory minimum

• No capital action necessary to meet proposed Basel 3 requirements

• Established back-up liquidity lines with parent

• FX assets largely funded by parent

2009 2Q’10 3Q’10 2010 1Q’11 2Q’11 3Q’11

Tier 1 3.2 3.1 3.1 3.2 3.2 3.2 3.3

Tier 2 0.7 0.7 0.7 0.7 0.7 0.7 0.7

Total 3.9 3.8 3.8 3.9 3.9 3.9 4.0

Capital (PLN B)

12.7 12.112.9 13.2 13.6 13.6 13.6

10.59.2

10.6 11.0 11.2 11.3 11.3

2009 Jun'10 Sep'10 2010 Mar'11 Jun'11 Sep'11

CAR Tier 1


Summary


Summary

Robust growth in lending

High quality originations

1

3

2

4

Loan portfolio resistant in volatile environment

Strengthened services and distribution

Full year profitability on plan 5


Appendix


-27

12

47 45 51 46

-143

25

5 25 8

1Q'09 2Q 3Q 4Q 1Q'10 2Q 3Q 4Q 1Q'11 2Q 3Q

Net income developmentPLN MM

Quarterly trend

-24

84

-27

-54

20

-170

3752

One-off items

4756 54


*/ Net loans and advances to customers

Balance sheet structure improved

Liabilities & EquityAssets

PLN MM

3 B36.1 B 3 B38.6 B37. B37.7 B

8,120 7,747 7,644

14,009 14,951 14,517

13,965 15,027 16,401

3Q'10 2Q'11 3Q'11

GE lines

Deposits

Equity & other

27,808ex. 2Q’11 FX

impact

1,393 1,610 1,527

2,558 3,826 4,1411,526

1,446 1,4392,0472,985 2,187

28,57027,857 29,269

3Q'10 2Q'11 3Q'11

Net loans*

Investments

Intangibles, property &

equipment

Cash & balance with

Central Bank

Other


* / Contractual maturity; **/ Loans granted in 2011; ***/ Current LTV adjusted to mortgage collaterals revaluation

16.8

17.3

16.7

3Q’10 4Q’10 1Q’11 2Q’11

Volume (PLN B)

17.4

Impaired loans

Total

PLN

FX

540

30.09.11

207

333

+58

V*

+20

+38

* / Q3’11 vs. Q2’11

+28

V* ex. FX impact

+20

+8

2.8 2.9

2Q'11 3Q'11

Volume (PLN MM)Ratio (%)

Mortgages

+11.5% +11.5% Data as of 30.09.11 Total PLN FX

Av. maturity* (years) 22.6 19.7 23.5

Av. Amount** (in PLN '000) 232 66 282

Av. LTV*** 80% 54% 83%

Portfolio growth dynamics (Sep'11/Sep'10) 11.5% -8.9% 14.6%

3Q’11

18.7

17.2ex. 2Q’11 FX

impact

Documents

Richard Gaskin, Acting President & CEO George … brand positioning & improved efficiency Richard Gaskin, Acting President & CEO George Newcomb, Deputy President & CFO Ewa Piwowar,