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Richard Tworek
VP, Enterprise Communication Servers
2006 Technology Focus Enhancing the Human Experience with Enterprise Real-Time and
Secure Converged Communications
Today’s Business Imperatives
Optimize InvestmentsTake full advantage of current resources: infrastructure and people Save Time and Money
Save/Protect Company AssetsHigh demand on customer responsiveness, accessibility and fast decision making
Network infrastructure and information/content must be reliable, resilient and secure
Fundamental Disruptions Are Transforming Today’s Telecom Industry
New World, Rules, Players, OpportunitiesNew World, Rules, Players, Opportunities
Lower TCO New access to
multimodal communications
Collaboration – one of top biz priority
Impacts on Telecom and IT
Employee Virtualization Mobility: almost 50% of
companies will use some sort of mobile apps
87% of all Enterprise workers are temporally or permanently remote
Consumerization of IT Consumer penetration of
mobility driving business adoption
Worldwide PDA shipments increased 20.7 percent in 2005
IP Convergence
Who Are The Customers?
IT Manager
End-User
Customer’s Customer
SimpleAnywhere
Anytime
Resilient
SecureReliable
Mobile
Investment Protection
Open
Integrated
2006 - Top 3 Technology Initiatives
Security
Open – SIP
Real-Time Personal Communications
Enhancing the User Experience…
SecurityTrends More mixed media on networks Distributed workforce and B-to-
B communications needs
Technology Readiness Security part of the DNA
(User/Network/OS/Applications) Media Security (application)
- 75% of hacks at application layer Embedded in IP Clients
Enterprise Value/ROI A balanced Value Proposition Risk mitigation: loss of
information, system recovery, lost productivity
“By 2009, 80 percent of companies will have suffered an application security incident”
(Gartner, Dec.2005)
Open - SIP Trends User & enterprise diversity – flexible
choice The potential to be a disruptive
technology
Technology Readiness Web Services API, standard interfaces,
interoperability Integration: IP Telephony,
Collaboration, Desktop, Back-office, vertical apps, etc.
Enterprise Value/ROI Adaptive client & application choice Streamlined business process,
improved customer responsiveness, productivity
Personal Communications
Trends Technology consumerization Virtual and mobile workforce Increase # of com. channelsTechnology Readiness Personal Agent Presence (location, device,
application) Speech to text, text to speech RFID WiFi, Fixed, Cellular, Dual
ModeEnterprise Value/ROI Simplicity Time to decision making Business without boundaries
The Big Surprise ? Over Hyped?
Velocity at which
Presence and Mobility
Intersect
Surprise Hype
VoIP for the sake of VoIP
Innovation
“Innovation is executing on creativity.”
Richard Tworek