Richmond Rental Nightmare 15 June 2011

8/6/2019 Richmond Rental Nightmare 15 June 2011

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I moved to Richmond in 2008 to become a member of the faculty of VCU. My wife Jeanine and I found a

house on craigslist (821 W. 30th St., Richmond, VA 23225) to rent while we learned about Richmond

neighborhoods and to save up for a down payment on a house of our own. Terry and Patti Shulman

were the landlords. This blog is about our experiences, what happened to us, and our quest to get our

deposit back.

A Richmond Rental

Nightmare

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WEDNESDAY, JUNE 8, 2011

Posted by Craig Larson at 7:59 AM

Get your Money Back!: Patti & Terry ShulmanContact Information

If you are trying to get money back from Patti and Terry Shulman, the Storefront Hotel /

B&B in Stuanton, VA, or Shulman Creative, here's all the contact information I have. It's

worked for at least one couple. Good luck!

Address

Patti and Terry Shulman

1226 Middle River Road

Staunton, VA 24401

Email

Patti Shulman: [email protected], [email protected]

Terry Shulman: [email protected]

Phone

Patti Shulman: (804) 426-9396

Terry Shulman: (804) 426-9396

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SATURDAY, JUNE 4, 2011


Terry Shulman & the Storefront, III

Terry and Patti Shulman run the Storefront bed and breakfast in Staunton, VA. Thanks to

this blog at least one person has gotten their money back from the Shulmans. Yeah for

that. This is the conclusion from the email I reported on yesterday. Read on:

The Resolution

Hi Craig this is [the] husband. all went well we got our money back. What i did you may

not be able to do were you live. I live in the same town Terry lives in just his luck I found

out were he and his wifes farm is . I called him up and told him I was prepared to go to

his address and I told him his address and also I had no problem showing up at the Store

Front condo and let people know that there is a problem with how Terry conducts his

business he agreed to meet me and give me CASH. But he still claimed that he had

deposited our money in our account but never showed me any receipts that he claimed

he had I was very firm and didn't give a damn what he had to say and demanded he give

me cash. [...] because thanks to things I read on your blog and I did mention he will not

screw me over like he did the people in Richmond he change him attitude. Best thing be

firmer with him and tell him you did chat with me not a problem and that you will go to

any lengths to your money and you have to bug that crap out of him. I think he thinks this

is a game and he met his match with me. [...] I just think he will continue to take

advantage of people but he does not have the balls to face someone like me because of

the way I handled it. When I read your blog that just made me pissed about the money

[...] good luck brother...

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FRIDAY, JUNE 3, 2011

Terry Shulman & the Storefront Hotel, II

Terry and Patti Shulman run the the Storefront Hotel in Staunton, VA. I'm starting to get

emails about this place and other people trying to get their money back from the

Shulmans. As the author writes, I am not alone.

The Problem

2011 (7)

June (3)

Get your Money Back!: Patti &

Terry Shulman Contac...

Terry Shulman & the Storefront,

III

Terry Shulman & the StorefrontHotel, II

May (4)

2010 (24)

BLOG ARCHIVE

Craig Larson

View my complete

profile

ABOUT ME


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I came across your blog while googling "Terry Shulman" and found it very interesting.

While we have never rented from Terry or Patti, we did however make reservations for

our one-year anniversary at The Storefront West. That's his newest addition to his

conglomeration of scams. He requires a 14 day notice to cancel reservations, I knew this

when reserving the loft. I called him 2 days into that 14 day period (2 days too late) to

see if there was any way to get out of the reservation because we had found out that our

family is planning a cruise and invited us to come along, so we needed to try and save

up some spending money. He reminded me of the cancellation policy and I understood

but asked if someone else comes along and wants the loft, could we get out of our

reservations then. He said yes. He notified me on Wednesday, May 25, 2011 at 1:04 AM

that someone else wants the loft and our reservation is considered cancelled. YES!! We

were so happy that this worked out so nicely. I emailed him back thanking him and told

him we would most definitely keep The Storefront and/or Storefront West in mind for our

future accomodations. I received a response saying "You're welcome. I mistakenly

charged your card on the the wrong Monday - last Monday - but will credit the charged

amount to your account tomorrow." This email was sent to me at 12:55AM on Thursday

morning, May 26th. Keep in mind, he made this "mistake" on MONDAY but is just now

coming around to letting me know. My husband and I have been trying to get our money

back, money that he had NO RIGHT to take out of our account on that date. He, in

essence, stole our money and will not return it! My husband just got off the phone with

him and he claimed he credited my card but I see no pending transactions listed from

him on my account. I think he's trying to scam us and after reading your blog in its

entirety, I feel even more strongly that he's trying to rip us off. I just wanted to email you

to let you know that you are not alone in your fight for money that is rightfully your own

and trying to get Terry Shulman to do the right thing. This is the shortened version but I

have all emails if you want to see them back and forth between me and Terry.

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MONDAY, MAY 30, 2011


Terry Shulman & the Storefront Hotel

Terry and Patti Shulman run the the Storefront Hotel in Staunton, VA. I happened to

come across reviews for it at bedandbreakfast.com. Most of the reviews sound fake to

me but, given our experiences with our deposit on the house we rented from them, this

review rings very true:

My husband and I were given a gift certificate to bedandbreakfast.com for Christmas

from my sisters. We chose to stay at the Storefront because we did not want to stay at

your typical bed and breakfast. We had a great time and were actually commenting on

how we wanted to come back again; however, when we returned home, we found an

unexpected extra charge of $100 on our credit card. When we spoke to the innkeeper, he

informed us that we had violated the "no pet" policy. This was impossible, as we had not

brought our dog. We did bring a blanket from home, which most likely had dog hair on it

(we have a black lab and he tends to shed a lot). When I called the innkeeper to explain

what happened, he refunded the money, but rudely told me that I was never welcome

back. He told me that he had to wash the comforter because there was dog hair on it

(shouldn't he be washing the comforter anyway???) The website clearly states that you

don't have to clean before you leave. Had I known how picky they were going to be, we

would have washed the sheets ourselves. We were very disappointed in the way this

was handled. We were very glad to have the money refunded but were very upset by the

rudeness of the innkeeper. Anyone who has a dog knows that a little bit of your dog

always travels with you...

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FRIDAY, MAY 20, 2011

Wasps!

I was cleaning out a little chest the other

day and found these two little baggies.

Each one had a wasp that I had saved


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from 821 W. 30th. I had brought them to

work to see if anyone at the university

could tell me any more about them.

These wasps kept appearing in the house

for several days. I never figured out where

they were coming from. My best guess is

that they had a nest in a vent somewhere.

I called and emailed Terry and Patti

Shulman more than once about this, but

they never came out or sent anyone toinvestigate. Did I mention we had a little

baby?!?!? That made me a little nervous...

Good luck future renters and homeowners.

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THURSDAY, MAY 19, 2011


Move-In Inspection, II

If you rent, make sure you get a move-in inspection. In Virginia it's the law. Terry and

Patti Shulman did not do a move-in inspection at 821 W. 30th St. We were naive, didn't

request one, and got burned. As the email in the last post indicates, I wasn't the onlyrenter there to get burned by the Shulmans. I warned the new tenants to get a move-in

inspection when they moved in. I hope they got one! Here's another link to a move-in

inspection form.

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MONDAY, MAY 16, 2011


Terry Shulman's Pattern of Behavior

Here's a very interesting email I just received:

Hi Craig,

A friend of mine recently turned me on to your blog about you awful experience with 821W. 30th. I was a tenant at 821 W. 30th during the year of June'05 to May'06. Many of the

experiences you speak of were similar with my experiences with Terry Shulman. In fact

some of the house issues mentioned were there during our tenancy and I know friends

who lived there before me who created some of the damage mentioned in your blog. It

was very frustrating to us but most of my roommates were students and didn't have the

drive to go any further with reclaiming our deposit since it was split between 4 of us. I just

didn't like the way Terry treated us after all was said and done and consider it a lesson

that landlords(just Terry) aren't that nice despite the many good experiences I've had with

other landlords.

I don't know how far a long your fight with Terry to reclaim your security deposit has

gone, but I'm hunting for a letter Terry sent us about all the damages he was claiming our

security deposit with. I can't promise anything due to the passage of time but I will check

with my roommate at the time as well. We made the mistake too of not having an initial

walkthrough. The letter accuses us of some of the said damages you were accused of

and I find it ridiculous he would use that on your family to withhold your deposit.

I will try to email you later this week on the status of said letter. I don't know if any of this

helps.

Take care,

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FRIDAY, SEPTEMBER 3, 2010


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Bad People with Bad Hearts

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TUESDAY, AUGUST 31, 2010


Screened Windows

The new house has exclusively new windows,all with screens. The office has 12 windows. On

a nice day that's a real treat to be able to open

the windows and enjoy the breeze without letting

all the mosquitoes and other bugs in.

The house that we rented from Terry and Patti

Shulman (821 W. 30th St., Richmond, VA

23225) had OLD windows with no screens.

Many of the windows were painted shut. But if

you opened the other ones mosquitoes would

be on their way. Yuck. That's the old house on

the left.

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MONDAY, AUGUST 30, 2010


Trembling!

Here's Terry and Patti Shulman's latest email:

Please direct all further correspondence to my attorney, Lucy Ivanoff, at:

Lucy Ivanoff Esq.

9 South Augusta Street

Staunton VA. 24401

Terry and Patti Shulman simply did not return a security deposit that was due to their

previous tenants. Perhaps this is their M.O.? In any case, we'll get it back. We have the

pictures and evidence. They are welcome to bring an attorney. It won't change the facts

of the case!

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FRIDAY, AUGUST 27, 2010

On to Court?

Here's the email I sent today:

Dear Terry and Patti Shulman,

I have received the check you sent for the $5 you have returned of our security deposit. I

plan to take the issue to court unless you return the remaining $1245.

According to the receipt you sent, you

1) charged us for torn wallpaper. This wall paper is extremely old and peeling at every

seam. We are certainly not responsible for this. The move-out pictures show this.

2) charged us for cleaning. The house was spotless. The pictures show this. No mention


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Posted by Craig Larson at 2:22 PM

was made about any needed cleaning at the move-out inspection, or in the move-out

video.

3) charged us for yard work. The grass was cut as required in the lease. The lease

leaves other yard work to the landlords.

The pictures and move-out video can be found on my blog (just google "Terry and Patti

Shulman").

The court will be interested in the above points, together with

1) the fact that there was no move-in inspection, as required by Virginia law,

2) the fact that the receipt was written by Niche Properties to Terry Shulman, that is, from

Terry Shulman to himself - but apparently trying to disguise this fact.

If you do not send a check for $1245 immediately you should both prepare to address

these points in court.

Best,

Craig Larson

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THURSDAY, AUGUST 26, 2010


$5 back. $1245 to go!The check was in the mail. We got $5 back of our $1250 security deposit from Terry and

Patti Shulman. They still owe us $1245.

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The Demand Letter has Arrived

We sent a demand letterlast Thursday demanding that Terry and Patti Shulman return

our security deposit. It was sent via registered mail and we just got the return receipt

(also linked). A demand letter "gives the recipient a chance to perform the obligation

without being taken to court". Let's hope it doesn't come to that.

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SATURDAY, AUGUST 21, 2010


From Terry Shulman to Terry Shulman

I just realized that he letter that Terry Shulman sent was supposed to look like it came

from Niche Properties to Terry. But Niche Propertiesis Terry Shulman (or Terry and Patti

Shulman). The letter is from Terry Shulman to himself - but is supposed to look

otherwise. Hmmm, what is Terry trying to do, or disguise?

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FRIDAY, AUGUST 20, 2010

What is Niche Properties?

Did you notice that the letterthat Terry and Patti Shulman sent had "Niche Properties" as

the return address? A quick search reveals that this is a business that is based at the

Shulman's home address, 1226 Middle River, Staunton, VA. On LinkedIn Terry lists

himself as the President of Niche Properties. Niche Properties also seems to be the

holding company forThe Storefront. I hope guests there don't have to leave a deposit;


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good luck getting it back!

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THURSDAY, AUGUST 19, 2010


The Moment of Truth

Terry and Patti Shulman made it official today. Here's theirletter. They plan to take $1245of our $1250 security deposit. So they apparently plan to give us $5 of our $1250 back

(although we haven't actually received that $5 yet).

Here's what Terry wrote:

1) Repair animal damage to upstairs wall corner bead in bedroom. Four hours labor at

$65 per hour = $260 + $25 materials = $285

2) Additional cleaning done to remove food stains on dining room floor and upstairs back

bedroom; removal of tenant-added shelf, re-plaster holes and repaint. Four hours labor

at $65 = $260

3) Remove overgrown weeds, trees, and vines covering fences, established trees,

borders, and sides of house in front and back, remove debris pile. Fourteen hours labor

at $50 per hour = $700

One interesting thing is that when Terry Shulman does wallpaper he charges $65 per

hour, but he only charges $50 an hour for yard work. Wow, that's a good deal. (Nice work

if you can get it).

Item (1) is the wallpaper. This was extremely old and peeling at every seam, as

discussed below and can be seen in these pictures.

Who knows what item (2) is? The house was spotless as can be seen in the move-out

pictures. Terry did not mention any of these things in the move-out video.

Item (3) is also nonsense. As I mentioned in an earlier post, the lease only says that lawn

care was the tenant's responsibility. Other yard care was the landlord's.

What Terry Shulman and Patti Shulman are doing here is wrong. They should return our

money.

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SUNDAY, AUGUST 15, 2010

The Worst of Richmond

We moved to Virginia in 2008. It's a different place from Houston and Huntington Beach.

We've had some great - and terrible - experiences. Earlier I posted a Best of Richmond

list. Here's a list of the worst so far (in no particular order).

821 W. 30th St. This is the house we rented. I posted about it earlier.

Richmond Department of Public Utilities - my Houston water bills were

around $15, here they start at $64 - before you've even turned on the faucet!

Richmond City Public Schools - there are a couple of good ones - but most

are really horrible - and the RPS seems to actively prevent any attempts to

offer Richmond kids better options.

Terry Shulman. He's one of the landlords who hasn't returned our deposit

after more than a month. According to his wife Patti he's "in charge of the

rental business". They have other businesses.

Patti Shulman. She's the other landlord who hasn't returned our deposit after

more than a month. Despite being named on the lease she seems to want to

wash her hands of it, leave it to Terry, and keep our money.

Richmond drivers who pull into the middle of an intersection when there is not

enough room on the other side to cross completely through the intersection.

This is illegal - and dumb. There is so little traffic here that other Richmond

drivers don't seem to mind. No one honks at these intersection blockers. I do.

Hopefully they become chagrined enough to not do it again.


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Posted by Craig Larson at 5:19 AM 0

WEDNESDAY, AUGUST 11, 2010


Still Waiting for our Deposit

We moved out of 821 W. 30th St. over a month ago. New tenants moved in two weeks

ago. And Terry and Patti Shulman have still not sent our deposit back. Is that legal? I

don't know. But it's certainly not right.

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The Neighbor's Tree

I just got this picture from last

week's storm. It's the tree

from across the street at our

rental house at 821 W. 30th

St. I often wondered what the

chances were if the even

bigger tree in front of 821 fell.

Wow. It could take out the

whole house!

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The Move-out Inspection Photos

Here's the pictures from the move-out inspection

of the house we rented from Terry and PattiShulman. You can see that it is very clean.

Jeanine put in most of a day's work cleaning the

place. The claim from Terry Shulman's email,

mentioned in yesterday's post, is nonsense. The

house was as clean or cleaner than when we

moved in.

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The Move-out Inspection Email


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The move-out inspection was July 6. On July 7, Terry Shulman sent me an email with his

claims of what we supposedly did and would be paid for out of our deposit. Here are the

claims:

"1) Extensive animal damage to the outside corner wallpaper and plaster in upstairs

master bedroom.

2) Extensive removal of grass and weeds above lease-specified height.

3) Additional cleaning of dirty floors, bathrooms, and kitchen counters"

1. This claim is nonsense. The videos and pictures in the previous posts detail the overall

condition of this very old wallpaper.

2. This claim is also nonsense. The grass was recently cut. The height of the grass can

be seen in the video; the lease specifies that "landlord shall be responsible for all other

yard maintenance" (see Section 14).

3. The house was left at least the condition as when we moved in. Jeanine spent all of

Monday, July 5 cleaning. The cleanliness can be seen in the video. In fact the house may

have been in better condition. There were extensive cobwebs when we moved in, and

any place that was "out of site", for instance, under the wardrobe, was generally filled

with dirt and dust bunnies.

We still haven't gotten our deposit back. Based on this email, it doesn't look good that we

will.

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SATURDAY, JULY 31, 2010


Good Luck to the New Tenants

New tenants moved in to 821 W. 30th St. yesterday. Good luck to them. I hope they don't

have any problems and that things turn out better for them.

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FRIDAY, JULY 30, 2010


The Move-out Inspection Video

Here's the full video of themove-out inspection for the record, for the house we rented from Terry and Patti

Shulman. As I mentioned earlier, it was kind-of irrelevant as they never did the required

move-in inspection. That's Terry Shulman in the video. He blames us for a tear in the

wallpaper. That's the only thing - in the video - that he says he plans to ding us for.

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THURSDAY, JULY 29, 2010


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Move-out Inspection, Part 1

Here's an excerpt from the video

of the move-out inspection at the house we rented from Terry and Patti Shulman. It was

kind-of irrelevant as they never did the required move-in inspection. If there's no record

of how it was, then the landlords can say whatever they want. That's Terry Shulman in

the video. He blames us for a tear in the wallpaper. The wallpaper is super-old. As you

can also see in the video it is peeling at every seam and has a number of tears. That's

how it looked when we moved in. Of course, if there was a move-in inspection, we would

have recorded all these things. Live and learn.

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WEDNESDAY, JULY 28, 2010


Master Bedroom Wallpaper

The wallpaper in the nook at 821 W. 30th St.

was old and crackly and peeling at the seams. It

had weird tears and was probably 20-50 years

old. Here are the pictures I took after we moved

out and cleaned the place up. Unfortunately

there are no move-in photos of the wallpaper.

And there was no move-in inspection - Terry and

Patti Shulman did not do one. This wallpaper

would definitely have been reported on themove-in inspection.

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TUESDAY, JULY 27, 2010


No Move-in Inspection? It's Virginia Law

Virginia Law requires a move-in inspection. See p. 18 of the Virginia Residential Landlord

and Tenant Act. Terry and Patti Shulman did not provide one when we moved in. I did not

expect this to be an issue, as I want to believe that people are generally good. They are

not uniformly. If you are a renter make sure you get the move-in inspection. Cover

yourself.

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THURSDAY, JULY 15, 2010


The Best of Richmond, 2008-2010

We moved to Virginia in 2008. It's a different place from Houston and Huntington Beach.

We've had some great - and terrible - experiences. Here's by list so far (in no particular

order).

Virginia Commonwealth University. This is a great University, with good

people, and attractive facilities. The VCU Math Department is uncommonly

collegial - a great place to work.Richmond restaurants: Millies, Juleps, La Milpa, Tex (the Texas BBQ guy),

Picollas - mmm... all good, can't wait to go back.

Virginia History - a lot of things happened in Richmond - it's neat to be able to

go and see these places.

Respect for and Preservation ofOld Buildings -I love that so many old

buildings have been preserved here. VCU has a bunch of them - they are

now used for various academic departments and administration.

Woodland Heights and Forest Hill neighborhoods- there are great

friendly people here.

Richmond Ballet - this is a fantastic regional company - I'm really impressed

with everything we've seen from them.

Richmond traffic - it's basically non-existent compared to LA and Houston!

Humpback Rock - this is a great short hike with an incredible view at the end.

The James River Park System. There's great hiking along the river, and

Riverside Drive is exceptionally scenic for a city drive.

The Byrd Theater. This is a gorgeous movie palace from 1928 that still shows

movies every nite.

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WEDNESDAY, JULY 14, 2010


Move-in Inspection

There will be things wrong with any place you rent. Get a move-in inspection. Record

these things. Otherwise at the time you move out, these can be attributed to you. I

generally believe that people are good and act in good faith. They are not. Here's a

move-in inspection form.

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TUESDAY, JULY 13, 2010

The Landlords

Over 23 months we paid Terry and Patti Shulman $28,750 in rent, always early,

sometimes weeks early. We contacted them 4 times for issues about the house. Here's

what happened. We contacted them:

When the microwave broke.1.

When wasps appeared in the house day after day and we couldn't figure out

where they were coming from.

2.

After several nights of hearing animals running around the attic. What were they?

Rats? I went up in the attic to check a couple of times but they stopped when they

heard me and saw the beam of the flashlight.

3.

When the dryer broke and the dryer plug fused to the outlet. The melting plastic

made the whole house smell like a chemical factory.

4.

What did the landlords do?

Nothing. We ended up buying a new microwave. After that I was always worried

that the refrigerator or the AC would break. Then what?

1.


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Nothing. I sprayed wasps as I saw them. Jeanine worried about the baby. They

eventually stopped.

2.

Nothing. Well, they recommended that I plug any holes in the attic. I didn't see

any. Jeanine worried. The animals only came back a couple of more times.

3.

Nothing. We ended up doing our laundry at a friend's place. A couple of times we

used the washing machine and then hung the laundry to dry all around the dining

room. What if the refrigerator or AC broke? Then what? Fortunately we moved

before either of those issues arose.

4.

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MONDAY, JULY 12, 2010

821 W. 30th St

821 W. 30th St, Richmond, Va 23225.

View Larger Map

This is the Google Maps picture of the house we rented. It was "good enough". The

house itself is a mess, but it is close to a lot of parks, close to the city, and has great

neighbors. Terry and Patty Shulman put this house on the market in February. That was

a pain, especially with a little baby. People walking through your house when you're not

there, people walking through on the evenings and weekends when you are there, trying

to arrange walk-throughs at times when the baby isn't napping... Terry was even walking

people through himself when the baby was very sick. It's one real downside of renting.

The house was originally offered for $282,000. It eventually went down to $258,000, but

never sold. It is assessed for $230,000. Zillow.com's "zestimate" for the house is

$216,000. We would not have bought the house even for $216,000. Among the many

things wrong with the house included:

The house was incredibly drafty. Every visitor commented on this. There is a

large gap under the front door. We stuffed that up - but it wasn't the whole

story.

There's no tub. And no place to put a tub. The upstairs bathroom is very

small. The existing shower is cruise-ship sized. We bathed the baby is a

portable tub in the kitchen. That got old very quickly. Jeanine insisted on a tub

in our next house.

The door to the baby's room didn't close at all. Several doors were

"challenged". The house was built in 1920, the house has moved quite a bit,

and the doors are probably all original.

The baby's room is crazily slopped. I often had the sensation of being at sea

when I walked around that room. The furniture we put in that room did not

stand on all 4 legs.

The columns on the porch are slanted. I guess they've moved with the

foundation. It makes it look a little like a haunted house.


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The mortar between the bricks in the basement and on the porch is

crumbling. It leaves a fine powder. Wiping it up doesn't do, as it keeps

crumbling.

The grout is crumbling in the downstairs bathroom. Cleaning the bathroom

floor was always an adventure. You had to strike the right balance between

scrubbing hard and knocking more tiles loose.

The basement is wet. The dryer in the basement broke while we were there

and the dryer plug fused to the outlet. The outlet area seemed very wet to

me. I'm not an electrician - but this may have been part of the problem.

There were 2 episodes of wasps appearing in the house for several days in a

row. They may breed in the ventilation system. We were never able to figure it

out.

Several times we heard animals running around the attic at night. They

seemed to be about the weight of a small cat. I guessed rats or possums. We

still don't know. I don't think possums run as fast as these guys ran. Because

of the baby in the house, Jeanine was very nervous about this.

The wallpaper in the entryway is horrible. The wallpaper in the upstairs

bedroom was old - very old - and peeling from the top, at the seams, and was

torn. It crackled to the touch. It could have been anywhere from 20-50 years

old. I'll post pictures later.

The kitchen counters were some old plastic-y linoleum-y stuff. I don't know.

What was irritating is that even after you cleaned the counters, they still feltsticky. Yuck. There was a burn-hole in the kitchen island. I often wondered if

someone put out a cigarette there.

The door to the basement is partially blocked by the kitchen counter. That

was a real pain for trying to get laundry up and down. For bigger items - like

our tub of holiday decorations - you had to go out the back staircase into the

yard, and then up through the backdoor.

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SATURDAY, JULY 10, 2010


Terry and Patti Shulman

If you googled "Terry and Patti Shulman", "Terry Shulman", "Patti Shulman", "The

Storefront" B&B in Staunton, VA, or "Shulman Creative", you are at the right place. They

were the landlords, and these are their businesses.

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Richmond Rental Nightmare 15 June 2011