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The past three months have seen a lot of activity around the topic of GDPR; this is leading to healthy conversations around security, management of data and good governance. We are helping many companies already, but if you need any help, please get in touch.
We have also launched our e-commerce business which is covered in more detail below. Getting this to be buyer-friendly and easy to use has been the biggest challenge and we hope our efforts are well received by the market. We aim to use this service for more and more clients as it offers a number of benefits for all parties.
With Brexit remaining a topical issue for many companies, being in great business shape and seeking areas to improve, are all good habits and we are here to help any organisation looking to enhance their position with good people, knowledge and technology.
Finally, we are listening to customer feedback and seeking to improve, so if you have great stories about our efforts, or suggestions for improvement, please let us know and send your comments to [email protected]
Darren Stringer, Managing Director
Welcome to Issue 2
Welcome to managedservices.co.uk
Following considerable research and consultation with the marketplace, investment
agencies and trusted industry advisers, Brighter Connections are proud to announce
the launch of our brand-new e-commerce website—managedservices.co.uk. Please
checkout the website here.
The website aims to differentiate itself from the crowd by being simple to use,
jargon-free and offering true pay-as-you-go service options for both trusted and
innovative new services.
Managedservices.co.uk offers a range of cloud software services which are available
to buy online. These are paid for on a monthly basis and have been selected to work
together to offer customers a comprehensive, end-to-end solution. Services
currently include Office 365, Office 365 backup, email protection & continuity, anti-
virus and endpoint protection, cloud CRM, data analytics and people management
software.
We also offer a range of Knowledge Services available on an hourly or daily rate,
where our team of experienced professionals can share their extensive business and
technical knowledge to support your business growth and success.
Please follow us on Twitter @managedservUK, LinkedIn and Facebook to keep
up-to-date on any new developments and new products and services that are added
to the site. For those of you in the Yorkshire area, you can find out more by visiting
us at a free business networking event at LUFC, Elland Road, Leeds, on Thursday 12th
April 2018 from 10.00am-3.00pm.
Find out more & get free tickets at http://www.yorbusinessevents.co.uk/
Brighter Connections Information Technology Group
April 2018 Volume 1, Issue 2
Latest News
managedservices.co.uk
Key Features
• Online cloud services; made simple
• IT management & support; office or cloud
• Buyer-friendly information
• Proven products and packages
• Click to buy; pay-as-you-go
• Specialist knowledge & business expertise
Inside this issue:
Business Continuity Briefing 2
Cloud Telephony Briefing 2
Microsoft Practice 2
Data Analytics Event Review 3
Customer Communication
Procedure 3
Staff News 3
GDPR Services Now Available 4
Cloud Telephony: Stay Ahead | Save Money
Following on from our Business Continuity sessions in Leeds and Brighouse in
May, we will continue with a more in-depth look at cloud telephony with NFON.
We will discuss how NFON cloud telephony gives increased business continuity,
along with other benefits it could bring to your business such as increased
flexibility, mobility, scalability and reliability. The event, which is free to attend
and includes lunch will take place on:
• Wednesday 9th May 2018, 11.15am-1.00pm
@ The Holiday Inn Leeds Brighouse
• Thursday 17th May 2018, 11.15am-1.00pm
@ Doubletree by Hilton Leeds City Centre
We hope you can join us: you can find out more or register for the event here.
Business Continuity Briefing
Cloud Telephony Briefing
Business Continuity: Plan for the Unexpected
Following the success of the Business Continuity Breakfast Briefing we hosted in
Deeside in February, we will be re-running this event in Leeds and Brighouse in
May. The session will cover 6 key areas where Brighter Connections can help you
plan for the unexpected, keep your business up and running and protect against
data loss in the event of unplanned downtime.
Find out more about: endpoint protection, cloud backup as a service, Office 365
backup, email continuity & protection, email encryption & data encryption, cloud
telephony and business continuity & disaster recovery software solutions.
The event, which is free to attend and includes breakfast, will take place on:
• Wednesday 9th May 2018, 8.30am-11.00am
@ The Holiday Inn Leeds Brighouse
• Thursday 17th May 2018, 8.30am-11.00am
@ Doubletree by Hilton Leeds City Centre
We hope you can join us: you can find out more or register for the event here.
Page 2
Latest News
Microsoft Practice
With Microsoft creating an ever-increasing portfolio of business applications and
cloud services, there is ever more demand for Microsoft knowledge and expertise.
We are pleased to advise we are making greater investments in this area to help
clients and prospects.
Joshua Storm is taking on a new role helping us create a focused Microsoft Practice
that will expand in coming months. Immediate demand is for: greater security
awareness and investment, exploiting Office 365 and business continuity through
Azure cloud services.
Josh comments, “As Microsoft Practice Lead, my goal is to focus our knowledge of
Microsoft solutions and products to ensure our customers get the most out of the
available technologies and the services they already have access to.”
In March, we welcomed Eirian Price and Jim Gannon to the team at Brighter
Connections Managed Services Ltd, who have joined us as Senior Infrastructure
Engineers, bringing further knowledge and experience to the team.
We also congratulate Paul Diskin who celebrated 18 years of service with Samarind
Networks and Brighter Connections Managed Services Ltd in February this year.
Paul is a valued member of the team and someone who gets good feedback from
clients.
Staff News
We would like to inform our customers that, should we become aware of a total loss of
phone or email systems (e.g. there was a recent Office 365 outage across Europe) we will
alert you as follows:
• An email communication to all customers alerting you to the problem, what is
being done and the expected resolution time
• In the event of a loss of email communication we will alert you via the following
channels:
1 Twitter (please follow the Brighter Connections group @YourITPractice)
2 Website News Page at www.brighter-connections.com/category/news
3 Text Alerts (please make sure you have a maximum of two nominated contacts
on our SMS database if you wish to receive these alerts). If you wish to receive
text alerts, please contact Caroline at our Deeside office on 01244 288281, or
Kim at our Huddersfield Office on 03707 551515.
In February, Brighter Connections Applications & Analytics hosted an event in
partnership with Tableau Software at The Tetley in Leeds.
Steve Coleman, Director at Brighter Connections Applications & Analytics delivered a
demo showing how highly-visual data analytics from Tableau can help drive operational
efficiency and Simon Dixon, Managing Director of Hatmill Ltd, spoke about how Hatmill
have successfully used Tableau to unlock the data in their logistics operation.
With an increasing number of organisations having access to the Microsoft Power BI
analytics software as part of their Office 365 subscriptions, we are responding to market
demand by extending our capability to include the Power BI application and supporting
organisations wishing to take advantage of this.
If you are interested in knowing more about how data analytics can help your business, or are an Office 365 user wanting to know more about Power BI, please contact us on 03707 551515 or 01244 288281 for further information.
Customer Communication Procedure
Data Analytics Event Review
Page 3
Volume 1, Issue 2
Edgerton Villa,
22-24 Edgerton Road
Huddersfield
West Yorkshire
HD3 3AD
Phone: 03707 551515 (Huddersfield Office)
Phone: 01244 288281 (Deeside Office)
Email: [email protected]
Twitter: @YourITPractice | @BCMSL | @managedservUK
As you will no doubt be aware, the General Data Protection Regulation
(GDPR) comes into force on 25th May 2018. Andy Boylan has recently
completed the GDPR Practitioner Course and was awarded the EU GDPR
Practitioner Certification.
We currently have a range of services we can offer to assist organisations to
achieve and maintain GDPR compliance which include:
One-Day Workshop - This initial workshop, on your premises, will provide
key people in your team with knowledge of the GDPR; it will bring people
together to discuss your systems and develop a plan of action that you can
take forward.
GDPR Documentation Toolkit – This toolkit will give you template policies
and procedures that you can use and adapt for all the key areas that you
need for GDPR compliance and information security. Combined with the
workshop, this will give you a prioritised plan, practical steps and
documents that you can use to achieve compliance. The toolkit can be
purchased online via our managedservices.co.uk website here.
Ongoing Support & Advice – Available either on a per day or per hour
basis.
Training & Accreditations – We can continue to assist you once GDPR
compliance has been achieved, by helping you to get certified in Cyber
Essentials and ISO 27001.
Should you need any security products, we also offer a range of solutions to
help demonstrate and reinforce your commitment to compliance.
If you would like assistance in working towards GDPR compliance, please
call us on 03707 551515 or 01244 288281 and we will be happy to discuss
options to suit your timescale and budget.
Brighter Connections Information
Technology Group
I hope you have found this issue of our newsletter both informative and useful; if you would like to know
more about any of the items covered in this newsletter, please contact :
• Your Account Manager on 03707 551515 (Huddersfield) or 01244 288281 (Deeside)
• Darren, Claire or Kathryn at our Huddersfield Office on 03707 551515
• Email us: [email protected]
• Follow us on Twitter—@YourITPractice | @BCMSL |@managedservUK
• If you would like to suggest content for future issues of this newsletter, we would love to hear
from you. Please email [email protected]
Darren Stringer
Get in Touch!
www.brighter-connections.com
GDPR Services Now Available
Ground Floor, Holywell House
Parkway Business Centre
Parkway
Deeside Industrial Park
Flintshire, CH5 2LE
www.managedservices.co.uk
