Rims overview presentation

Bourntec Corporate Presentation

What is RIMS ?

Overview

RIMS High-level Features

RIMS Executive Views

What we are Today

RIMS Solution

Why RIMS – Key Differentiators

Highlighted Main Features of RIMS

RIMS - Capabilities

Our Customer’s Challenges

RIMS: All Features at a glance

RIMS Roadmap

Agenda

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What is RIMS ?

RIMS – Remote Infrastructure Management System

RIMS is a innovative web portal based IT Monitoring & IT Service Management solution,

with enhanced user experience.

With RIMS, you take the first step towards aligning IT with business goals and achieve much

more effective monitoring on services, which are very critical for your business. RIMS can

also helps you achieve simply reduce the cost you spend on your current IT Infrastructure

Monitoring & Discovery solutions.

• Integrated IT Infrastructure Discovery & Monitoring Solution

• Ease of Use for everyone, from Business user to support group

• Seamless integration with almost every Ticketing tool for ticket creation

• Business SLA Management

• Flexibility with Agility

• Rapid Deployment Solution, with High ROI & Lower TCO

What is RIMS ?

RIMS is a powerful and affordable Infrastructure Management tool that can be

deployed rapidly by businesses & integrated with current IT ticketing tool.

RIMS Supports business/infrastructure monitoring :

Business SLA Management

Server Monitoring

Database Monitoring

Network Infrastructure Monitoring

Application Monitoring

Virtualization Monitoring

Events and logs Monitoring

Seamless integration with your current Ticketing Tool

Also equipped with ITIL V3 Compliant processes for Help desk & CMDB (in upcoming

Versions), like Incident Management.


Overview

RIMS Management Portal

CIO

Manager

Administrator

Operator

Dashboard

Discovery & Monitoring

Intelligent Reporting

Customizable Workflow

Notifications

RIMS Messaging Server Agents

Help Desk & CMDB

Project Owner

High Availability

RIMS


RIMS Highlevel Features

RIMS offers a full set of capabilities for monitoring and alerting for servers, switches, applications, and services for your critical business supporting IT Services.

Infrastructure monitoring and email notifications

User configurable threshold values

Application grouping

Role based access, security and dashboard views

Configurable workflows (Notification workflow)

Device/service discovery

Network topology view

Failover support to ensure high-availability

Physical and virtual server monitoring

Support custom threshold parameters

Real-time and historic information charts

Standard and custom reports, suits to your business needs

Customizable dashboards to see overall health of IT Infrastructure

Helpdesk equipped with ITIL V3 processes compliant


RIMS Executive View - CIO

Centralized view of entire monitored IT infrastructure. Detailed status information available through web interface.

High level information to CIO

CIO Dashboard

Application level monitoring,

Ticket level summary & Cost of

downtime

Performance charts

Incident trends

Availability of event category

summary


RIMS Executive Views – Network Manager

Supports monitoring of devices

like Routers, Switches, Firewalls

SNMP specific device monitoring

Network topology tree for accurate

mapping of business & IT services

Incident Trend analysis using historical

data

24/7 support

Auto discovery support

Easy monitoring by efficient

methodologies


RIMS Executive View – Database Manager

RIMS allows you to effectively monitor databases, associated applications, and user

transactions to ensure high throughput and peak performance.

Supports monitoring for oracle, SQL Server, MySQL, Sybase & Informix

Able to set thresholds for different monitoring parameters

Email notifications in case of any database issues

Current and historic info availability


RIMS Executive View – System Admin

RIMS provides your organization complete control

on server monitoring capabilities.it helps you

to optimize the performance of our critical business

services which is based on the servers. Support

monitoring for Windows, Linux & Solaris servers

Task portlet availability

Configure thresholds for memory, disk & CPU

utilization

Service/process monitoring

Trend analysis support


What we are Today


RIMS Supports Monitoring of

Servers

Database

Network Devices

Applications & Application

Servers

Virtualization

Cloud (public/private)

Events & Logs

Network Security monitoring

Integration with your current

ticketing tool

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What we are today.

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RIMS Architecture

Suitable for small, medium and large networks.

Highly flexible workflow engine suitable for automating all

process workflows within your organization.

Scalable messaging architecture capable of running in

distributed environments

Offline relay supports synchronizing remote metrics with

central repository

Effortless addition/integration of new modules to RIMS

Dynamic support for adding new device types with custom

monitoring parameters.

RIMS utilizes a web based, enterprise grade portal that

provides a centralized console accessible from various major

browsers and smart phones.

Centralized view of entire monitored IT infrastructure. Detailed

status information available through web interface. Like - High level

information to CIO , CIO Dashboard , Application level monitoring,

Ticket level summary & Cost of downtime, Performance chart &

incident trends, Availability of event category summary.

Our Solution - Dashboards, Monitoring……


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Why RIMS - Key Differentiators

User Features

Business User, End User & Technical

User friendly, simplified Dashboard

interface

Customer configurable workflows

Configurable role based access and

security

Portlet based user interface

Configurable charts and graphs

User configurable thresholds

Email notifications

Seamless integration with your present

IT ticketing systems

Network topology views


Modules Supported

Fully configurable Helpdesk – ITIL

compliant system (in next version)

Standard out of the box incident

management system

Enterprise wide Infrastructure

monitoring and management

Role specific user interface

User Experience

HTML 5 enabled charts and graphs

with unique user experience

Application level performance and

business reporting for the CIO

Reports with standard and custom

report options

Tree based navigation system

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Why RIMS - Key Differentiators

RIMS As a Complete ITSM Solution RIMS, can provide you an efficient log management solution for physical &

Virtual or Cloud IT components across enterprise IT infrastructure.

It’s a pure IT infrastructure Monitoring & Service Management Solution Provide ITSM Best Practices in

accordance to ITIL V3, for IT infrastructure Monitoring &management

Easy & Quick Deployment providing a secure and efficient event log monitoring solution

Log viewer allows administrators access to logs directly from the RIMS portal interface

View and monitor data center logs

View remote logs via SSH or logs local to a lightweight agent on the server

Application activity monitoring & management to avoid Critical IT Breakdown issues, measuring Availability

& efficiency as well

Scales to support any size enterprise

Policy-driven event log monitoring correlation

Compliance/Requirement -driven report templates to meet specific reporting and auditing requirements

IT Network traffic profiling & Monitoring

incident analysis via correlation of flow data with log data & execute appropriate automated operation

Automated prioritization of incident data and reduction of false positives by correlating Infrastructure

events


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Why RIMS- Key Differentiators

RIMS As a ITSM solution RIMS, also provides Network Security Management in order to help protecting the network

from any potential threat.

It’s a pure IT infrastructure Monitoring & Service Management Solution

A complete solution with monitoring + management , efficient IT Infrastructure administration and

management solution

Intelligent engine that allows process for massive amount of logs and monitored issues & act automatically

based on type of component like Security related, Network Activity/Event, Application Related etc.

As per requirement logs can be directly fetched for comprehensive Analysis within RIMS system

Dedicated dashboard for network security incidents and security events

Integrates with popular IDS/IPS tools such as Snort and Cisco PIX

Supports Syslog alerts to capture security threats raised by SNORT

Read IDS logs via log reader or SSH to capture security threats

An seamless ITSM Monitoring & Management Solution with Centralized console helps to reduces bulky license

management for individual module which also reduce acquisition costs and improves IT efficiency

Advanced event monitoring & incident detection engine that reduces the number of false positives and detects

faults & issues precisely

ITIL V3 Centric compliant approach which is widely accepted & used as a best practice across industries


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Highlighted Main Features of RIMS

RIMS As a Complete ITSM solution RIMS, these are the key High level

features which helps to not only manage but also align you r IT

with your business.

RIMS High-level Features

Device/service discovery

Monitoring and email notifications

User configurable threshold values

Application grouping

Role based access, security and dashboard views

Configurable workflows

Network topology view

Failover support

Physical and virtual server monitoring

Cloud monitoring

Support custom threshold parameters

Real-time and historic info charts

Standard and custom reports

Customizable dashboards

User friendly & require less training effort for configuration &

management


Highlights

Quick installation and speedy configuration tailored to IT

infrastructure needs.

Single vendor solution that will manage applications, security,

network and server infrastructure

Seamless Integration with your current IT service management

Ticketing tool

Single interface view for configuring thresholds for entire IT

infrastructure

Track application health & performance graphically

Dynamic network discovery with topology view

Bring all network devices and services under active monitoring

using non-intrusive discovery.

Highly scalable architecture, best suited for small, medium and

large networks.

HTML5 based dynamic charting on dashboards with flexible

scheduled reports.

Customizable Auto-run scripts for incident resolution to

manage remote network devices from the portal.

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RIMS - Capabilities

RIMS As a trustworthy & reliable solution RIMS, empowers you to

handle your IT in a much efficient then ever before.

1. Major Monitoring Components Server and Application Monitoring Windows, Linux, Solaris

View and monitor CPU, Memory and Disk space utilizations for

windows, Linux and Solaris Systems to detect server

slowdowns and overload

Dynamic Info graphs provide graphical views of health and

trends

Detect low disk space and quota violations on your hard drives

by drive space

Process/Services monitoring for windows and Linux

Windows event log viewer support

Supports application grouping for your critical applications with

Rolled up incidents, thereby avoiding duplicate entries in

shared environment

Track application health & performance through interactive

graphs.


Quick installation and speedy configuration tailored to IT

infrastructure needs.

2. URL, Telnet, FTP, SMTP

View and monitor Web pages, SMTP, FTP and Telnet servers

Capture response times, phrase/word detection, error

responses and more from URL monitoring

3. Application Server Monitoring

Supports JBoss, Websphere, Weblogic, Tomcat and IIS

monitoring

Monitor and view memory utilization, class counts and Thread

counts of application servers such as JBoss, Websphere,

Weblogic and IIS

Track URL availability and response times for performance

inference

View logs of application servers and actively monitor for

exceptions and errors

Application rollup of incidents for avoiding redundant incident

information and to track application SLAs

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RIMS - Capabilities

4. Database Management

Monitors major database servers such a as Oracle, SQL Server,

MySQL, Sybase and Informix

Statistics like Disk space utilization and hit ratio are available

for all managed database instances

Ensure high availability of database servers

Track database size, buffer cache size, database connection

time

Analyze the number of user connections to the databases at

various time

Real-time and historical info analysis

5. Network Infrastructure

All SNMP devices monitored

Support for CISCO Routers, Switches and Firewalls

Provide a comprehensive search interface for searching the

incident database

Handy SNMP based MIB browser tool

Precise discovery of IT infrastructure components

Easy addition of devices for monitoring using MIB

Dynamic network topology dashboard and network discovery

provides a graphical visualization of the network

Built-in trap listener for proactive event/ incident monitoring


6. Network Security Management

Dedicated dashboard for network security incidents and

security events

Integrates with popular IDS/IPS tools such as Snort and Cisco

PIX

Supports Syslog alerts to capture security threats raised by

SNORT

Read IDS logs via log reader or SSH to capture security threats

7. Events and Log Management

View and monitor data center logs

Out of the box Windows event viewer

Log viewer allows administrators access to logs directly from

the RIMS portal interface

Set favorite logs view for personalized log viewing settings

Regex based log file monitoring enables flexible log filtering

View remote logs via SSH or logs local to a lightweight agent

on the server

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RIMS - Capabilities

8. Virtualization Monitoring

Supports VMware ESXi server and HyperV monitoring

Monitor virtual servers

Provide monitoring details for both host and guest operating systems

Automatically correlates VM hosts and guests

Provides vital metrics, instrumental in capacity planning for your

virtualization infrastructure

9. Performance Monitoring /Application SLA Monitoring

Monitor Availability and Response time for Web based applications

Performance Dashboard for senior management (CIO/CTO)

Identify performance degradations via alerts and configurable

thresholds


10. Incident and Ticket Management

Automatic Incidents generation by monitoring framework

Receive email notifications all along the process workflow

Automated and configurable workflow to as-sign and escalate

tickets

Automatically execute scripts to respond to incidents

Automatically escalate incident resolution tasks that are

unresolved

Incident Response Plan allows the customer to provide a

customized knowledge base for troubleshooting incidents

Flexible workflow engine facilitates process automation for

Incident resolution activities

11. Roles Supported

The RIMS portal interface allows various role based user views

RIMS supports 4 major functions:

SLA or Manager View: Provides a high level dashboard on

infrastructure health, events and workflow reports.

Operator view: For support functions to address incidents.

Administrator view: For setting up and managing RIMS.

Configurator view: To setup RIMS, configure objects and setup

monitoring of infrastructure.

How we address our Customers Challenges

Solution to real time problems in

IT infrastructure monitoring -

availability, performance issues,

configuration and security issues.

No separate tools required for

monitoring all the needs of a IT

infrastructure.

Deployment based on

organizational requirements &

cost effective solutions.

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Server, Database, Virtualization,

Network and Application servers

monitoring.

Simple object management tree

providing interface for monitoring.

Providing scalable solutions to

customers by providing module wise

addition to existing system.

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RIMS: All Features at a glance

Features RIMS Network Performance Monitoring Availability and uptime monitoring a Network Device Health monitoring a Network Topology a SNMP V1/V2c a SNMP Trap Listener and Viewer a Router/Switch a Printer a Wireless Access Point monitor r Bandwidth monitoring a Server Monitoring Linux/Unix a Windows a Solaris a Application Server Monitoring Microsoft Exchange a JBoss Monitoring a Tomcat Monitoring a WebLogic Monitoring a WebSphere Monitoring a Database Monitoring SQL Server a Sybase a MySQL a Informix a Oracle a Virtualization Monitoring VMware ESX/ESXi servers a Microsoft - Hyper-V a

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RIMS: Key Features at a glance

Features RIMS Windows Monitoring Event Log Monitoring a Windows Performance Monitoring a FTP Monitoring a Helpdesk(ITIL Compliant) a Ticketing a SLA Management a Application monitoring(Cost of downtime, Ticket summary) a Customizable User interface Views a Portlet a Dashboard a Object management Tree a Standard/Customizable reports and charts a Role based privileges for Actions/Views a Discovery a Infrastructure Historic/Current info a Configurable Workflow (Manual and Automatic Incident Mgmt.) a JBPM based workflow a Knowledge base/IRP(Incidents Response Plan) a Efficient clustering and failover support a Logging facility a Job scheduler a Asset Management r CMDB a Profiling Support (JMX) a MIB Browser Support a

RIMS Roadmap

PeopleSoft, Siebel, Oracle on Demand & Application Server

UCS & Vblock

BizTalk & Exchange Server 2012

SAP

Future Enhancements planned – PinkVerify, Pre-configured ITIL V3 Compliant IT Processes like incident management, problem management, change management, CMDB, Asset Management & Transaction monitoring for J2EE & IIS applications, Public cloud monitoring


PinkVERIFY™ & ITIL® Software Scheme (ISS) Assessment The IT Service Management Tool Suite Stamp Of Approval

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Rims overview presentation