Embed Size (px)
DESCRIPTION
Huawei SAF Form
Citation preview
Huawei RMA generation Service Application Form
Organization Name* :BSNL
Postal address of SiteR.Suresh,DE(BSS-I),4th floor, Telephone Exchange,RamnagarCity*: CoimbatoreState*: TamilnaduPin Code*: 641009
Contact person(Name)*:R. SureshDesignation*:DE(BSS-I)Contact Number*: 9443100677 and 9486101801
Alternate Contact Number*:9500044379E-MAILAddress*: [email protected]
Issue Reported:
Whether Service Affective or KPI Affective ? * KPI Affective
Whether the card is damaged via burnt cases, physical damage and water damage ? Please specify YES/NO. *
If Service Affected, Provide Details:
Occur Date & Time : 12-09-2014
Mandatory Information*
Project Name: BSNL NE/Equipment Type: RRU-1Equipment Details : Equipment/Application Software Version:Equipment IP/ID:Equipment VLAN:Card Type
1. In order to provide correct spare parts to you, avoid wrong service, please check the serial number is 16/20 digits and first two digits of serial number should start with 21/03/02.1) if yes, please send same serial number for RMA generation;2) if no, before RMA generation, please send clear snap shots (from different
directions) to Huawei to identify the correct part number;( Along with Sr. No):
__________________________________________________________________________________
Huawei Telecommunications (India) Pvt. Ltd
Whether the card is damaged via burnt cases, physical damage and water damage ? Please specify YES/NO. * No
Clear network data from faulty card*: Yes No Not Applicable
Detailed Problem Description:
Action Taken, If Any: RRU Reset given and found faulty.
Faulty reason:
* Mandatory Fields
Refer Attachments(if any):
Site name with site id Item name Sl. No. Count
KCP_Pollachi_5184 RRU 210231678010A4000132 1 No
Remark:
Suggestions & Request:
1. Please use proper packing (ESD Foam, ESD BAG & 5 ply carton box) as per weight & size of faulty card to avoid physical damage risk during the transportation.
2. Please clearly mention the RMA number on faulty unit box and on dispatch challan/gate pass/ Performa invoice. Faulty units received without RMA number reference will be returned back to consignor or SLA would not be counted for such case.
3. Please attach copy of Service Application form/ Fault tag along-with faulty unit for faster repair and return.
4. Huawei request not to request RMA for visually evident Water damages, Burnt cases, Physical damage cases. If any Unit found with such faulty will be immediately returned after visual inspection at warehouse or testing at Repair Centre on “TO PAY” basis to sender.
5. Please send faulty parts within 7 days once getting RMA number; otherwise RMA would automatically cancelle frome PSDS within 15 days .
6. Agrée SLA would not be applicable for bulk RMA (>10). Such cases would be résolve after mutuelle agréent of résolution time période.
7. Please signa on the invoice and packing List copy alse Wren You received the himents intimeWarehouse adressa : O&M Warehouse adressa to send faulty return:-Delhi warehouseHuawei Télécommunications (India) Co. Pvt. Ltd.
__________________________________________________________________________________
Huawei Telecommunications (India) Pvt. Ltd
Faulty reason:
Mr. Sanjay Yadav / Rahul MishraC/o M/S Vision Reght Solutions India Ltd.Khara no. 915-9162nd Flor, Rit hala Industrialo Area,Newar Ric Mill (net to Rit hala Metro Station)New Delhi – 110085Mobile no. Sanjay - 9911120086TIN no. 07040336749Chennai warehouseHuawei Télécommunications India PV LtdMr. Rajendran / Mr. Ramesh MandaC/O Vision Reght Solutions India Ltd.Survey No. 114/Part 3, Ponniamman Koil Street,Numbal, Thiruverkadu, Chennai 600077.Tin no. 33171122773
Tel : 9962295856
__________________________________________________________________________________
Huawei Telecommunications (India) Pvt. Ltd
