Rmc User Guide[1]

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RMC User Guide

Part 800-0009 rev D


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Notice

UNLESS EXPRESSLY SET FORTH IN A WRITTEN AGREEMENT SIGNED BY AN

AUTHORIZED REPRESENTATIVE OF AXCIENT, INC., AXCIENT MAKES NO WARRANTY OR

REPRESENTATION OF ANY KIND WITH RESPECT TO THE INFORMATION CONTAINED

HEREIN, INCLUDING WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PURPOSE.

Axcient assumes no responsibility or obligation of any kind for any errors contained herein or in

connection with the furnishing, performance, or use of this document. This document contains

information that is the property of Axcient, Inc. This document may not be copied, reproduced, reduced

to any electronic medium or machine readable form, or otherwise duplicated, and the information herein

may not be used, disseminated or otherwise disclosed, except with the prior written consent of Axcient.

The information contained in this document is subject to change without notice.

Axcient, Uptiva, RapidRestore, SmartArchive, and SmartDR are trademarks of Axcient,

Inc.

All other trademarks and registered trademarks are the property of their respective holders.

Manual Name: Axcient RMC User Guide

Part Number: 800-0009

Revision Number: D

Printing Date: July 2010

Axcient, Inc.

2761 Marine Way

Mountain View, CA 94043

http://www.axcient.com

Copyright 2010 Axcient, Inc. All Rights Reserved.


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Axcient RMC User Guide 3

Table of Contents

List of Figures 5

List of Tables 7

Preface 9Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Manual Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Product Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Notation Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Chapter 1: RMC Overview 13Axcient Data Protection Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

RMC Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Chapter 2: RMC Access 19Login. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Change Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Chapter 3: RMC Dashboard 23

RMC Dashboard Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23RMC Appliance Detail Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

RMC to UMC Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Chapter 4: RMC Reports 31View RMC Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Uptiva Statistics Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Chapter 5: RMC User Management 35Manage RMC Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Add an RMC User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Modify an RMC User. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Deactivate or Delete an RMC User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Manage RMC Roles and Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39Add an RMC Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Modify an RMC Role. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Delete an RMC Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Index 43


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Contents

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List of Figures

Figure 1 Axcient Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Figure 2 Axcient Protection Solution Example . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Figure 3 RMC Login Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Figure 4 RMC Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Figure 5 RMC Options Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Figure 6 RMC Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Figure 7 RMC Dashboard: Assigning Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Figure 8 RMC Appliance Detail Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Figure 9 Reports Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Figure 10 Uptiva Statistics Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Figure 11 Create a New User Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Figure 12 Existing Users Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Figure 13 RMC User Roles Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41


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List of Figures

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List of Tables

Table 1 Notation Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Table 2 RMC Dashboard Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Table 3 Appliance Detail Screen Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Table 4 Uptiva Statistics Report Fields. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Table 5 RMC User Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Table 6 RMC Permission Categories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40


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List of Tables

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Preface

TheAxcient RMC User Guide describes how to monitor all the Axcient appliances in an

organization through a single Remote Management Console (RMC).

Intended Audience

This guide is intended for administrators who manage or monitor Axcient appliances.

Manual Organization

This manual is organized as follows:

Chapter 1, RMC Overview, describes how the RMC fits into the Axcient data

protection solution.

Chapter 2, RMC Access, describes how to access and navigate the RMC.

Chapter 3, RMC Dashboard, describes the contents of the RMC dashboard.

Chapter 4, RMC Reports, describes the reports available through the RMC.

Chapter 5, RMC User Management, describes how to add users and define roles.


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Preface

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Product Documentation

In addition to this guide, Axcient provides the following product documentation:

Axcient product documentation is available in both PDF and HTML formats at the

following location:

http://www.axcient.com/enduser-documentation.html

Notation Conventions

This manual uses the following notation conventions:

Title Description

Axcient Release Notes Describes new features and other informationabout the release.

Axcient Quick Start Guide Describes how to quickly get data backed up.

Axcient Installation Guide Describes how to install an Axcient appliance.

Axcient UMC User Guide Describes how to design, configure, and maintainan Axcient protection solution through the UnifiedManagement Console (UMC).

Axcient Error Messages andTroubleshooting Manual

Describes the event and error messages generatedby the Axcient appliance and providestroubleshooting guidelines.

Table 1 Notation Conventions

Convention Definition and Usage

Bold Text that appears in a GUI element such as, a menu item, button, orelement of a dialog box, and command names are shown in bold.

Italic Book titles, new terms, and emphasized material appear in italics.Example descriptions within procedures also appear in italics.

Monospace

Monospaced

italic

Monospaced bold

Monospaced bold

italic

Commands, output, and file names are in monospace type.

Variables are in monospaced italic.

Data you enter are inmonospaced bold.

Variable data you enter are inmonospaced bold italic.Examples:

Could not connect to device:device-name

Enter /home for the path name.

password:password


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Preface

Customer Support

Contact customer support to request assistance or when you need to report a problem.

Standard support is available Monday-Friday, 8:00am-5:30pm Pacific time.

Method Enter

phone 1-800-715-2339 (option 2)

E-mail [email protected]


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Preface

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Axcient RMC User Guide 13Axcient RMC User Guide 13

Chapter 1

RMC Overview

This chapter describes how the RMC fits into the Axcient data protection solution. It

includes the following sections:

Axcient Data Protection Solution

Architecture

Administration

Implementation

RMC Tasks

Axcient Data Protection Solution

NOTE

See Chapter 1, Overview, in the Axcient UMC User Guide for a more complete

description of the Axcient data protection solution.

Axcient provides a comprehensive data protection solution targeted specifically at

SMBs that combines the benefits of an internal data center with the protection of an

offsite data center. (This is sometimes referred to as a hybrid cloud solution.) The

Axcient solution is scalable, flexible, and easy to administer, supporting both onsite and

offsite backup and recovery. The Axcient solution is provided as a

software-as-a-service (SaaS) offering, so Axcient maintains the data protection

software, appliances, and infrastructure.


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Chapter 1: RMC Overview

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Architecture

The Axcient solution is a two-tiered data storage and retrieval strategy that includes the

following:

1. Axcient appliance. Data from designated devices is stored onsite in this appliance.

2. Axcient data center. The Axcient appliance connects to an Axcient data center. The

Axcient appliance sends the encrypted data to the Axcient data center for redundant

offsite storage and protection.

The Axcient appliance sits inside the corporate firewall. After you specify what data to

protect and how often to backup that data, the Axcient appliance automatically copies

the data from the target devices and stores it within the appliance. To provide disaster

protection, the Axcient appliance sends the encrypted data to the Axcient data center

through the Internet for offsite storage and retrieval when needed. (All data saved offsite

is also saved onsite.)

Figure 1 illustrates the Axcient architecture.

Figure 1 Axcient Architecture


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Administration

Axcient provides both local and remote GUI consoles to administer the Axcient

protection solution:

Unified Management Console (UMC). The UMC manages a single Axcient

appliance. You can monitor that appliance and perform any administrative taskthrough the UMC. The UMC includes the following tabs:

DashboardDisplays status information about backup jobs (active, scheduled,

and idle), system resources, and system activity.

DevicesAllows you to add devices to be protected, define and execute backup

jobs, restore data from a backup job, and configure servers for virtual failover

(ServerAlive) and complete reimaging (Bare Metal Restore) protection.

ReportsDisplays a set of usage, history, and scheduling reports.

EventsDisplays the event log and allows you top configure e-mail alerting for

selected events.

UsersAllows you to add administrative users and specify their roles

(permissions).

SystemSets system parameters including network, quality of service, date,

e-mail, SNMP, web proxy, and offsite backup settings.

Remote Management Console (RMC). The RMC is a general console to monitor

multiple Axcient appliances. It provides access from a single console to all the

Axcient appliances for an organization. The RMC includes the following tabs:

DashboardDisplays status information about each Axcient appliance in the

organization. It also includes a link to the UMC for each appliance.

UsersAllows you to add RMC users and specify their roles (permissions).

ReportsDisplays a summary statistics report across all Axcient appliances in

the organization.

NOTE

All Axcient appliances are served by a common RMC application running in the

Axcient data center, so regardless of the Axcient software version running on your

Axcient appliances, those appliances are accessing the same RMC.


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Implementation

As an example, consider a case where a company has three sites, a corporate

headquarters with a variety of devices to protect (servers, workstations, and laptops), a

small data center with multiple servers, and a remote sales office with a collection of

laptop PCs. Each Axcient appliance protects the devices at its site, and a siteadministrator manages the site configuration, backup, monitoring, and restore

operations through that appliance's UMC. Each Axcient appliance establishes a secure

connection to the Axcient data center and to the RMC for that company. (The RMC is an

application running in the Axcient data center.) An administrator can monitor all

company appliances (in this case three appliances) from a single RMC console. The

RMC resides outside the corporate firewall, manages registration and monitoring at the

company level, and maintains a secure connection to each UMC. Figure 2 illustrates this

example case.

NOTE

See theAxcient UMC User Guide for more information about the UMC.

Figure 2 Axcient Protection Solution Example


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RMC Tasks

The RMC is designed as a global monitoring and access console to all the Axcient

appliances in an organization, so there are few tasks associated with the RMC. (Most of

the data protection tasks are accomplished through the UMC for each appliance.) The

following list highlights the RMC tasks:

1. Monitor the status and summary statistics of Axcient appliances in the organization.

The dashboard provides a summary view across appliances and access to the UMC

for any of those appliances (see Chapter 3, RMC Dashboard,and Chapter 4, RMC

Reports).

2. Add users who need access to the RMC. For a reseller this task is usually to add one

or more user accounts for each client (see Chapter 5, RMC User Management).


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Chapter 2

RMC Access

This chapter describes how to access and navigate the RMC, and it includes the

following sections:

Login

Menu Options

Change Password

Logout

Login

To access the RMC, do the following:

1. Open an Internet browser and enter the following:

https://axcient.net/RMC

2. The RMC login screen appears (Figure 3). Enter your user name and password and

do one of the following:

Click the login button to start the RMC in encrypted mode (HTTPS). Click the non-Secure login link to start the RMC in unencyrpted mode (HTTP).

This redisplays the login screen using HTTP. Re-enter your user name and

password and then click the login button.

NOTES

Axcient creates an account for each customer. You should have received an e-mail

with your account user name and password. Contact your Axcient representative if

you do not have this information.

If you have several failed login attempts, the system locks out additional attempts.

(The most common causes of login failures are forgetting or misspelling the

password.) If this occurs, wait 30 minutes for the lock to clear and try again.


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Chapter 2: RMC Access

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Figure 3 RMC Login Screen

Menu Options

The main menu appears at the top of every RMC screen (Figure 4). This menu provides

access to all features of the RMC. It includes the following tabs:

dashboardDisplays the user dashboard, which provides status information about

each Axcient appliances in the organization (see Chapter 3, RMC Dashboard). It

also includes a link to the UMC for each appliance. This is the initial screen that

appears after logging into the RMC.

usersDisplays the Users screen from which you can add, modify, and delete users

and roles (see Chapter 5, RMC User Management).

reportsDisplays the Reports screen. The RMC includes a predefined summary

statistics report for all appliances in the organization (see Chapter 4, RMCReports).

Figure 4 RMC Main Menu


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Change Password

To change your RMC login password, do the following:

1. Click the options button at the top of the RMC screen (Figure 4 on page 20).

2. The Options screen appears (Figure 5).3. In the change password section, do the following in the indicated fields:

a. Current Password: Enter the current password.

b. New Password: Enter the new password.

c. Retype Password: Re-enter (verify) the new password.

4. Click the Submit button.

Figure 5 RMC Options Screen

LogoutThe top line of the RMC screens include a logout button (Figure 4 on page 20). To

logout from the RMC, clicklogout.


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Chapter 3

RMC Dashboard

This chapter describes the Remote Management Console (RMC) dashboard. It includes

the following sections:

RMC Dashboard Screen

RMC Appliance Detail Screen

RMC to UMC Connection

RMC Dashboard Screen

The first screen that appears after logging into the RMC is the user dashboard.

To view the dashboard from a different screen, click the dashboard button at the top

of the screen.

The RMC user dashboard displays status and summary information across Axcient

appliances in the organization. Each line in the dashboard represents a separate Axcient

appliance. The lines are color coded, and each color signifies a different state.

Color Meaning

light blue Appliance not registered.

dark blue Appliance registered but no offsite backup jobs attempted.

green Latest offsite backup job completed successfully.

yellow Latest offsite backup job completed but with warning(s).

red Latest offsite backup job failed.


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Chapter 3: RMC Dashboard

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Figure 6 displays the RMC dashboard, and Table 2 describes the RMC dashboard fields.

To order the entries, click on a column header (Alias, Client, Last Offsite, Result,

onsite storage used, offsite storage used), which orders the entries alphabetically,

by date, or by amount as appropriate. Click the header to toggle the order:

A-Z or Z-A alphabetically

newest-to-oldest or oldest-to-newest by date

least-to-most or most-to-least by amount

To search for lines related to a specific appliance or user, enter a search string in the

box (upper right of the screen) and then press the Search button. It displays all lines

that include that string as part of the Alias or Client fields. (It does not support

wildcard or other regular expression search strings.)

To displays usage statistics and offsite backup history about that appliance, click the

View link in the Details column (see RMC Appliance Detail Screen on page 27).

To check what issues occurred during the last offsite backup job for any yellow (job

warnings) or red (job failed) appliances, log into the UMC for that appliance (seeRMC to UMC Connection on page 29) and check the events log.

(In the example four appliances are green [last offsite backup successful], one is red [last

offsite backup failed], and the rest are light blue [unregistered].)

Figure 6 RMC Dashboard


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If you log in as a reseller or a user who can assign clients, the additional column Assign

Client appears on the dashboard at the far right (Figure 7). To assign a client to an

appliance, do the following:

1. Click the Assign link in the Assign Client column for that appliance.

2. An Assign a Client field appears above the appliance lines. Select from the

pull-down list of users and click the save button. The selected user appears in theClient column for that appliance.

In the RMC a reseller will see all appliances assigned to that reseller, but other users

will see only those appliances assigned to them by the reseller or by another user who

has permission to assign clients.

NOTE

The list of available clients is the list of defined users. If the desired user does not

appear in the list, that user must first be added (see Add an RMC User on page 36).

(The example is from a reseller RMC dashboard. [The names are blurred out.] The thirdappliance Assign link was clicked to display the AssignaClient field. This appliance

does not have a client assigned currently, which means no user other than the reseller will

see that appliance in the RMC. Selecting a client from the pull-down list and clicking the

save button sets that user as the client and displays that user name in the Client column.)

Figure 7 RMC Dashboard: Assigning Clients


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Table 2 RMC Dashboard Fields

Column Description Values

Alias Displays the alias name for the appliance. The

RMC provides monitoring information abouteach appliance, but administrative actions aredone through the UMC. Click on the aliasname to access the UMC for that appliance(see RMC to UMC Connection on page 29).

(alias name)

Client Displays the name of a customer using thisappliance for backup protection. The clientname is normally the e-mail address to thatclient (see Add an RMC User on page 36).

(client name)

Last Backup Displays the date and time of the last offsitebackup for this appliance.

Form: mm/dd/yyyy- hh:mm:ssAM|PM

Example: 03/20/2009 - 11:09:37 AM

(date and time)

Result Displays the status of the last offsite backup.Click the value for more information about theoffsite backup job. The additional informationappears above the list of appliances.

Success

Success with

warning

Failure

Not run

(blank)

Onsite StorageUsed

Displays the percentage of available onsitespace currently used.

0-100%

Offsite StorageUsed

Displays the amount of offsite space used forthis appliance.

xx.x bytes[KB|MB|GB|TB]

Details Provides a View link. Click the link to viewappliance usage statistics and offsite backuphistory (see RMC Appliance Detail Screenon page 27).

View

Assign Client Provides an Assign link to assign (or change) aclient for the appliance. Click this link todisplay a pull-down list of the users. (The listappears on the dashboard above the list ofappliances.) Select the user who should beassigned as the client and click the save button.The selected user will now appear in the Clientcolumn for that appliance.

This field appears for all resellers and anyclients who have been granted permission toassign clients. To see an appliance in the RMC,the user must be either the reseller or a userwho has been assigned as a client for thatappliance.

Assign

(pull-down list ofvalid users)


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RMC Appliance Detail Screen

Clicking the View link (in the Detail column) in the RMC dashboard (Figure 6 on

page 24) displays usage statistics and offsite backup history about that appliance

(Figure 8). Table 3 describes each field in the display.

To order the entries, click on a column header (Backup Name, Start Time, End

Time), which orders the entries alphabetically or by date as appropriate. Click the

header to toggle the order:

A-Z or Z-A alphabetically

newest-to-oldest or oldest-to-newest by date

You can save the backup times history to a file and download the file to an appropriate

location as follows:

1. In the Export options line at the bottom of the page, click on the desired format

(CSV, Excel, or XML).

2. A file download window appears. (This varies by browser.) Save and download the

file as directed.

Figure 8 RMC Appliance Detail Screen


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Table 3 Appliance Detail Screen Fields


stats for this uptiva

Files Protected Displays the total number of files backed up(onsite).

(number)

Onsite CurrentData

Displays the amount of space on the applianceused to backup the current data. (This does notinclude the space used for versioning or theconfig-database partition.)


Onsite StorageAvailable

Displays the amount of space on the appliancestill available before capacity is reached.


Offsite StorageUsed

Displays the amount of offsite space used forthis appliance.


backup times

Backup Name Displays the name of the backup job. (job name)

Start Time Displays the starting date and time of theoffsite backup job. Because offsite backup jobsare concatenated and started (transmitted tothe Axcient data center) as a group once a day,it is common to see several jobs with the samestart time.

Form: ddd mmm ## hh:mm:ssTZyyyy

Example: ThuMay2114:37:29PDT2009

(date and time)

End Time Displays the ending date and time of the offsitebackup job.

Form: ddd mmm ## hh:mm:ssTZyyyyExample: ThuMay2123:14:35PDT2009

(date and time)

Elapsed Time Displays the amount of time to complete theoffsite backup job, which is the interval fromthe start time to the end time.

Form: # days # hrs # mins # secs

Example: 8 hrs 37 mins 3 secs

(time interval)


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RMC to UMC Connection

NOTE

See theAxcient UMC User Guide for information about the UMC.

The RMC provides monitoring access to all Axcient appliances across the organization,

but data protection and administration tasks (backup, restore, device configuration,

appliance maintenance) must be done through the UMC for each appliance.

To access the UMC for an Axcient appliance from the RMC, do the following:

1. Click the dashboard button at the top of the RMC screen to display the User

Dashboard (Figure 6 on page 24).

2. Click the Alias name for that appliance (in the list of appliances on the dashboard).

3. The UMC login screen appears. Log in to the UMC and perform the desired actions.

NOTE

Enter the credentials of a UMC user. UMC and RMC user accounts are independent.

4. A Return to the RMC link appears at the top of the UMC screens. Click this link to

return to the RMC.

NOTE

Although you can return to the RMC from any of the UMC screens, it is

recommended that you first log out from the UMC before returning to the RMC.


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Chapter 4

RMC Reports

The RMC provides one predefined report. This chapter describes the report, and it

includes the following sections:

View RMC Reports

Uptiva Statistics Report

View RMC ReportsTo view a report, click the reports button at the top of the RMC screen (Figure 9). The

Reports screen displays the following predefined report:

uptiva statisticsDisplays storage statistics across the Axcient appliances.

If the report spans more than a page, use the scroll bar down the right side of the reports

screen.

Figure 9 Reports Screen


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Chapter 4: RMC Reports

Axcient, Inc. 32

Uptiva Statistics Report

The Uptiva Statistics report (Figure 10) displays storage information across Axcient

appliances in the organization. Each line in the report represents a separate Axcient

appliance. Table 4 describes the report contents.

Table 4 Uptiva Statistics Report Fields


Serial Number Displays the serial number of the Axcientappliance. This number is set at the factory.

(serial number)

onsite storagecapacity

Displays the total space allocated for backupstorage on this Axcient appliance. Theappliance uses some space independent of thesaved jobs, and it includes a separate partitionwhere config-database information is stored

that is not included in the total. The reportednumber refers to the available storage capacity,not the total capacity of the appliance. Forexample a 500-GB appliance might have only415-GBs available for data backups.

xx.x KB|MB|GB|TB

onsite storageused

Displays the backup storage space used on thisAxcient appliance. The value is the combinedamounts from the following sources:

space used to back up the current data

space used to back up the versions, that isthe space necessary to store all previousversions (differences from the current

version only) space used for the configuration database

and other system-related informationnecessary to store and recover the backedup data

xx.x KB|MB|GB|TB

onsite storageavailable

Displays the amount of space still available forbackups before capacity on this Axcientappliance is reached.

xx.x KB|MB|GB|TB


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Figure 10 Uptiva Statistics Report


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Chapter 5

RMC User Management

This chapter describes how to add users and define roles, and it includes the following

sections:

Manage RMC Users

Add an RMC User

Modify an RMC User

Deactivate or Delete an RMC User

Manage RMC Roles and Permissions

Add an RMC Role

Modify an RMC Role

Delete an RMC Role

Manage RMC Users

You can add or modify user accounts to provide RMC access to the appliances in your

organization.

A reseller (or a client user with appropriate permissions) can create accounts for

clients (see Add an RMC User on page 36).

The permissions for a user are determined by that user's assigned role, which can be

one of the default roles or a custom role that you define (see Manage RMC Roles

and Permissions on page 39).

The Existing Users screen (Figure 12 on page 38) lists the existing RMC users for

your organization:

To order the entries alphabetically, click on a column header (Username, User

Type, Email). Click the header to toggle the order (A-Z or Z-A).

To search for specific users, enter a string in the box (upper right of the screen)

and then press the Search button. It displays all lines that include that string as

part of the Username or Email fields. (It does not support wildcard or other

regular expression search strings.)


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Chapter 5: RMC User Management

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Add an RMC User

To add a new RMC user, do the following:

1. Click the users button at the top of the RMC screen.

2. The Existing Users screen appears. Select the create a user option located on the

left of the screen.

3. The Create a New User screen appears (Figure 11). Enter user information in the

appropriate fields. Table 5 describes each of the fields.

(In the example, the e-mail address is [email protected], the account will be

active immediately, the address is for work, and the role is CLIENT.)

NOTE

If this user is a client who should have (but be limited to) dashboard access for

selected appliances, set the role to CLIENT, which automatically checks the RMC

User permission box. To allow report viewing (in addition to the dashboard), check

the View Reports box, so both the RMC User and View Reports permissions arechecked. RMC access to a specific appliance is granted through the dashboard (see

RMC Dashboard Screen on page 23)

4. When all the information is correct, click the save button. A message appears

indicating the user was saved, and the new user now appears in the list of existing

users.

5. An e-mail is generated and sent to the user e-mail address that includes the account

information (name and password).

Figure 11 Create a New User Screen


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Table 5 RMC User Parameters

Parameter Description Values

Email address Sets both the user name (only when creating

the user) and the e-mail address (when eithercreating or editing) for this user. The username remains the initial e-mail address, butlater edits change where e-mail is delivered.

To add additional addresses, clickAdditionalEmail Addresses. This displays additionalrows to enter more addresses. E-mail messagesare sent to all the addresses in the list.

(E-mail address)

User Type Sets the type of user. For a reseller, the onlyuser type option is CLIENT.

CLIENT

Full Name Sets the name that will appear in displays. user defined

New Password Sets the login password. user defined

Retype Password Verifies the entry in New Password. If bothentries are not identical, the password is notchanged.

(same as NewPassword)

Active? Sets whether to activate the accountimmediately. Selecting the No button meansthis user cannot log into the RMC, but anyprevious actions by this user are unaffected.

Yes (default)

No

Company (optional) Specifies a company name. user defined

Role Sets the assigned role. Select the role from thedrop-down menu. See Manage RMC Rolesand Permissions on page 39 for a descriptionof the default roles.

Client

tech

admin

(defined roles)

Permissions Sets the permissions (add or remove checkmark in each box) for this user. Thepermissions allowed by the role areautomatically checked, but you can add to ordelete from this list.

see Table 6 onpage 40

Address Type Sets the address location from a pull-downmenu. Select NONE to bypass the subsequentaddress fields. IfWORK or HOME isselected, the following address fields becomerequired.

WORK

HOME

NONE

Street 1 Specifies the first line of a street address. (street address)

Street 2 Specifies the second line of a street address. (street address)

City Specifies the city. (city name)

State Specifies the country from a pull-down menu. (pull-down statelist)

Zip Code Specifies the zip code. (zip code)

Country Specifies the country from a pull-down menu. (pull-downcountry list)


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Axcient, Inc. 38

Modify an RMC User

To modify an existing user, do the following:

1. Click the users button at the top of the UMC screen.

2. The Existing Users screen appears (Figure 12). Click the edit field for the target

user.

Figure 12 Existing Users Screen

3. The Edit User Information screen appears, which is a filled in version of the Create

a New User screen (Figure 11 on page 36). Update entries as desired in the indicated

fields. You can change the value for any field except for Username (first displayed

field), which remains the original e-mail address and cannot be changed. Table 5 on

page 37 describes each of the fields.

4. When all the information is correct, click the save button. The Existing Users screen

reappears with a message indicating the user was saved.

Phone Number (optional) Specifies the user phone number. (phone number)

Fax Number (optional) Specifies the user phone number. (fax number)

Table 5 RMC User Parameters (Continued)

Parameter Description Values


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Deactivate or Delete an RMC User

An RMC user account can be deactivated or deleted:

Deactivating a user disables the user login but otherwise leaves that user account

unaffected. Login attempts by that user are denied, but any prior actions by that user

are unaffected.

Deleting a user removes all record of that user. All objects associated with that user

must first be removed before deleting the user.

To deactivate (or reactivate) a user, do the following:


2. The Existing Users screen appears (Figure 12 on page 38). Do one of the following:

To deactivate the user account, ClickDeactivate in the Account Status column

for the target user. (Deactivate changes to Activate indicating the account is no

longer active.)

To activate the user account, ClickActivate in the Account Status column for

the target user. (Activate changes to Deactivate indicating the account is now

active.)

To delete an existing user, do the following:


2. The Existing Users screen appears (Figure 12 on page 38). Click the Delete button

for that user.

3. You are prompted to verify the delete. Click the delete button. The user is removed

from the existing users list and a message appears indicating the user was deleted.

Manage RMC Roles and Permissions

The permissions for a user are determined by the role assigned to that user. Each role

provides a set of allowed permissions. The RMC comes with the following roles by

default:

adminAllows any RMC-related operation.

ClientAllows access to the RMC dashboard (but only the dashboard). The

dashboard will display only information about the Axcient appliances to which this

user is granted access (see RMC Dashboard Screen on page 23).

techAllows limited RMC-related operations.

You can create additional roles. Table 6 describes the available permissions and lists

which ones apply for each of the default roles.


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Axcient, Inc. 40

Table 6 RMC Permission Categories

Permission Description Role

Add/Modify/Delete -

Tech Level 1

Allows user to add other users and

subsequently modify or delete thoseusers.

admin

tech

Add/Modify/Delete -Tech Level 2

Allows user to add other users withadditional capabilities from level 1.

admin

Remotely Connect -Limited Uptivas

not currently used (none)

RMC User Allows access to the RMC. Thispermission is required to login to theRMC, so all RMC users must have thispermission. This permission allows theuser to view the dashboard for thoseAxcient appliances registered to thatusers company. The Client roleallows just this permission, which isdesigned for those users who need toview status information about theAxcient appliances in theirorganization.

Note: RMC access to a specificappliance is granted to a user throughthe dashboard (see RMC DashboardScreen on page 23).

admin

Client

tech

Clear Alerts not currently used admin

tech

View Reports Allows the user to view reports (seeView RMC Reports on page 31))admin

tech

Receive SystemEmails

not currently used admin

tech

View Events not currently used admin

tech

Remotely Connect -Client Uptivas

remote access administrative functions admin

tech

Assign Remote Access- Tech Level 1


Assign Remote Access- Tech Level 2



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Add an RMC Role

To add a new role, do the following:


2. The Existing Users screen appears. Select the modify roles option located on the left

of the screen.

3. The User Roles screen appears (Figure 13). Do the following in the indicated fields:

a. Role Name: Enter a name for the role.

b. Permissions: Select the permissions (add a check mark in each box) that apply

to this role (see Table 6 on page 40).

4. When all the information is correct, click the save button. A message appears

indicating the role was saved, and the new role now appears in the list of existing

roles.

Figure 13 RMC User Roles Screen


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Axcient, Inc. 42

Modify an RMC Role

NOTE

Do not change the permissions of the default roles.

To modify (update the permission list of) an existing role, do the following:


2. The Existing Users screen appears (Figure 12 on page 38). Select the modify roles

option located on the left of the screen.

3. The User Roles screen appears (Figure 13 on page 41). Click the edit field for the

target role and change the permissions (add or remove check marks) for this role

(see Table 6 on page 40).

4. Click the save button. A message appears indicating the role was saved.

Delete an RMC Role

NOTE

Do not delete the default roles.

To delete an existing role, do the following:


2. The Existing Users screen appears (Figure 12 on page 38). Select the modify roles

option located on the left of the screen.

3. The User Roles screen appears (Figure 13 on page 41). Click the delete button for

that role. The role is removed from the list.

NOTE

A role cannot be deleted if it is currently used. An error message appears if the role is

assigned to one or more users.


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IndexAadministration, GUI15appliance

architecture14RMC monitor23status information27uptiva statistics report32view RMC reports31

appliance, assign client to25architecture

Axcient solution14multisite16

audience, for manual9Axcient appliance

See applianceAxcient data center

See data center

Bbackup jobs

offsite history27offsite status23

Cclient, assign25color, RMC dashboard23customer support, contact11

Ddashboard

appliance detail screen27assigning clients25disk utilization28fields in RMC26

RMC connect to UMC29searching information24, 27summary of RMC23

data center14data protection

multisite16uptiva statistics report32view RMC reports31

disk usage28

documentation, product10

GGUI administration15guide

See manual

Llogin, RMC19

logout, RMC21

Mmanual

audience for9notation conventions10organization of9

menu, RMC20monitor

offsite backups27RMC dashboard23

Nnotation conventions10

Ooffsite backup jobs

history of27status23

organization, of manual9

Ppassword, change RMC21

permissions, RMC user40


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Index

RRemote Management Console

See RMCreports

uptiva statistics32view RMC31

RMCchange password21connect to UMC29feature list15login19logout21main menu20multisite use16tasks17

rolesadd RMC41default RMC39delete RMC42

modify RMC42RMC permissions list40

Sstatistics

uptiva statistics report32view RMC reports31

storage, summary28support

See customer supportsystem

change RMC password21RMC logout

21

Ttasks, RMC17

UUMC

feature list15RMC connection to29

Uptiva Management ConsoleSee UMC

user rolesSee rolesusers

add RMC36assign as client25deactivate RMC39default RMC35delete RMC39modify RMC38RMC parameter descriptions37RMC permission list40

Documents

Rmc User Guide[1]