RMIT LibraryIntegrated Service Desk Model,

with Referral

Integrated Service Desk Model, with Referral

• Background– 6 actual site libraries

• Swanston• Carlton• Brunswick• Business• Bundoora West• Bundoora East

Integrated Service Desk Model, with Referral

• Types of queries at old Reference/Information Desks

• Over the counter loans reducing, loans reducing in general

• Qualified Library technicians or equivalent rostered on old Loans Desks

Integrated Service Desk Model, with Referral

• What is the model?

RMIT University Library 5

Entrance

Exit

Service/Enquiries Desk

Bundoora Campus LibraryLevel 2

Integrated Service Desk Model, with Referral

Integrated Service Desk Model, with Referral

Bundoora East