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The Quality Manual has been designed to provide a flexible cost effective approach to assist organisational leaders achieve conformity to regulation requirements. With minor amendments this product can be adapted to the Agriculture, Construction, Education, Fisheries, Hospitality, Health Care, or Rail, Air and Water Transport sectors. This product offers a Quality assured solution to achieving Health & Safety, Training, Education and, National and International Standards ISO 9001, 14001, OHSAS18001 requirements (Subject to external assessment).
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Group Ltd Road Haulage and Logistics Quality Manual 2012
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© This manual has been produced by Len Gair, and may not be reproduced in part or in entirety without their prior written permission.
Bobtech Group Ltd
Quality Manual [05502215] SECTION No: 1
ISSUE No: 9
Page 2 of 12
October 2011
Issued by: LEN GAIR: DIRECTOR OF GROUP PRODUCTS
Approved by: JOHN HODGKINSON: MANAGING DIRECTOR
COMPANY OVERVIEW Bobtech was established in 2010 to provide business conformity systems and security solutions. Additionally we provide a range of products, process, services, systems and devices to meet statutory requirements in the public or private sectors. Our commitment to Safety and Quality and standards is reflected in our pledge to the Health & Safety Executive (HSE) and our commitment to be accredited to ISO 9001International Standard. We have an office base in Bawtry, South Yorkshire for administration purposes. However, we mainly operate on client’s premises consulting or installing product. The company’s present day activities include the supply of Business consultancy, conformity software, conformity hardware, training materials, security devices and equipment. John Hodgkinson. Managing Director, Bobtech Group Ltd.
Bobtech Group Ltd
Quality Manual [05502215] SECTION No: 1
ISSUE No: 9
Page 3 of 12
October 2011
Issued by: LEN GAIR: DIRECTOR OF GROUP PRODUCTS
Approved by: JOHN HODGKINSON: MANAGING DIRECTOR
SECTION SUBJECT PAGE
A DISTRIBUTION OF MANUAL 3
B REVISION STATUS OF MANUAL 4
C RESPONSIBILITY AND AUTHORITY 5
D CROSS REFERENCE WITH STANDARDS 6
E MANAGEMENT SYSTEM 9
F INFRASTRUCTURE & WORK ENVIRONMENT 11
G EXCLUSIONS 12
H INDEX OF PROCEDURES 12
I APPENDICES 12
SECTION A: DISTRIBUTION OF MANUAL
1 Managing Director 2 Director of Group Projects 3 UKAS Approved Distributors 4 Licensed Distributors
Bobtech Group Ltd
Quality Manual [05502215] SECTION No: 1
ISSUE No: 9
Page 4 of 12
October 2011
Issued by: LEN GAIR: DIRECTOR OF GROUP PRODUCTS
Approved by: JOHN HODGKINSON: MANAGING DIRECTOR
SECTION B: REVISION STATUS OF MANUAL
Section
Amendment Details
Issue No.
Date
Authority
ALL Revision following ACM application
3 15/07/11 Len Gair
1 New front sheet (re-designed) 3 30/07/11 Len Gair
1 Company Overview 3 30/07/11 Len Gair
All Re-typed using new style layout 3 30/07/11 Len Gair
All Complete new issue 5 29/09/11 Len Gair
LG New front cover 9 12/02/12 Len Gair
4.6 LGV Job Profile 7 12/02/12 Len Gair
3.4 Update H&S Policy Statement 7 12/02/12 Len Gair
2.11 Environmental Policy 8 12/02/12 Len Gair
5.1 Marketing Sales 6 13/02/12 Len Gair
Bobtech Group Ltd
Quality Manual [05502215] SECTION No: 1
ISSUE No: 9
Page 5 of 12
October 2011
Issued by: LEN GAIR: DIRECTOR OF GROUP PRODUCTS
Approved by: JOHN HODGKINSON: MANAGING DIRECTOR
SECTION C: RESPONSIBILITY AND AUTHORITY
Management Representative The Managing Director acts as the Duty Holder. In particular, will:
Display the Health & Safety Law Poster.
Write the Health & Safety Policy Statement.
Provide Insurance.
Decide who is to help with duties.
Consult with employees.
Make arrangements for (Fire, First Aid, Accidents and ILL Health).
Keep up to date with business and employment Law
Communicate organisation policies and procedures.
Ensure effective processes for the smooth running of the organisation are established, implemented, maintained and adequately checked periodically.
Produce reports on organisation performance with recommendations to improve product and business performance.
Produce reports on customer satisfaction with recommendations to improve product, service or business performance levels.
Ensure the principles of Conformity Assessment are up held and the Health, Safety and wellbeing of the workforce and contractors is maintained.
Responsibilities and authorities are outlined in Managing Safety [Organisation chart] Section 2.7 of this manual. Additionally operational control points have been established [Responsible persons] Section 2.9 of this manual to ensure policy objectives are achieved and maintained. All charts, policies and operational controls points have been defined and communicated to all employees.
Bobtech Group Ltd
Quality Manual [05502215] SECTION No: 1
ISSUE No: 9
Page 6 of 12
October 2011
Issued by: LEN GAIR: DIRECTOR OF GROUP PRODUCTS
Approved by: JOHN HODGKINSON: MANAGING DIRECTOR
SECTION D: CROSS REFERENCE WITH STANDARDS
System No System Operating Title Section
1 Legal Frame
Operations Manual 1
1.1 Reducing Regulations Made Simple 1.1
1.2 Accreditation Regulations 2009 1.2
1.3 Conformity Assessment Policy 1.3
1.4 Conformity Infrastructure [Standardisation Diagram] 1.4
1.5 Economic Benefits of Standardisation 1.5
1.6a Information, Support, Compliance Legal Requirements 1.6
1.6b Employment
17 Organisation Options ISO9001
Business Model 1.7 ISO14001
1.8 Taking Management and Leadership to the next Level 1.8
2 Legal Frame
Organisation Requirements 2
2.1 Companies House 2.1
2.2 Organisation status 2.2
2.3 Organisation Review 2.3
2.4 Practical guide to doing Business [Products and Service] 2.4
2.5 Employment Law 2.5
Financial Controls 2.6
Organisational Chart 2.7
Document Controls 2.8
2.9 Responsible Persons [Operational managers] 2.9
Quality policy statement 2.10
Environmental policy statement 2.11
Social responsibility policy statement 2.12
Cross reference with standards (Continued on next page
Bobtech Group Ltd
Quality Manual [05502215] SECTION No: 1
ISSUE No: 9
Page 7 of 12
October 2011
Issued by: LEN GAIR: DIRECTOR OF GROUP PRODUCTS
Approved by: JOHN HODGKINSON: MANAGING DIRECTOR
Cross reference with standards (Continued)
System No System Operating Title Section
3 Legal Frame
Health, Safety & Training Requirements 3
3.1 Looking after business 3.1
3.2 SMS Logic System 3.2
3.3 Health & Safety made simple 3.3
3.4 Health & Safety policy statement 3.4
3.5 Training, Awareness & Conformity Assessment Procedure 3.5
3.6 Safe Learning policy statement 3.6
3.7 Training requirement 1: [Conformity Assessment Record] Certificate 3.7
3.8 Training Option 2: Diploma Level 3.8
3.9 Training Option 3: Degree Level 3.9
4 Legal Frame
Human Resource 4
4.1 Equality and Human Rights Guidance[A short guide to flexible working] 4.1
4.2 EHRG Guidance[A managers guide to flexible working] 4.2
4.3 EHRG Guidance for Young People 4.3
4.4 Employment Rights 4.4
4.5 Curriculum Vitae 4.5
4.6 Job profile 4.6
4.7 Statement/Employment Contract 4.7
4.8 Operational Policies 4.8
5 Product Realisation & Production Planning 5
5.1 Marketing – Sales 5.1
Sales – Proposal 5.2
Proposal – Project Manager 5.3
Project Manager – Production Manager 5.4
Production Manager – Installation and training 5.5
Support service - Customer satisfaction 5.6
Bobtech Group Ltd
Quality Manual [05502215] SECTION No: 1
ISSUE No: 9
Page 8 of 12
October 2011
Issued by: LEN GAIR: DIRECTOR OF GROUP PRODUCTS
Approved by: JOHN HODGKINSON: MANAGING DIRECTOR
Clause ISO9001: 2008 Standard Section
4 Quality Management System Requirements 5.1
6.3 Organisation Review 2.3
5.4.1 Quality Objectives, 2.3
5.4.1 Quality Management System Development Process 2.3
5.5 Responsibilities, Authority and Communication C
5.5.1 Responsibilities and Authority 2.9
5.6.2 Review Inputs: E, F, F1, F2, F3, F4, H1, H2, H3, H4, H5. 2.3
6.1 Review Resource Management 2.3
6.3 Review Infrastructure 2.3
6.4 Review Work Environment 2.3
5.2 Customer Focus [Legal & Other Requirements] 1,2,3,4,5
8.2 Identify Appropriate Monitoring and Measuring Tools 1,2,3,4,5
7.2.2 Review Requirements Related to the Product 1,2,3,4,5
7.1 Agree Operational Controls 2.8
7.6 Agree control of Monitoring and Measuring Equipment 1,2,3,4,5
7.3 Agree Product Design and Development Specification 1.7
7.4.1 Agree Purchasing Process 2.3
7.3.3 Review Outputs: Design, Develop and Produce Product 1,2,3,4,5
7.2.1 Installation [Phase1] A,B,C,D,E,F
4.2.2 Communication 1,2,3,4,5
5.6 Management Review 1,2,3,4,5
6.2.2 Installation [Phase2] Competence, Training and Awareness 1,2,3,4,5
6.2 Review Human Resources 3,4
5.6.3 Conformity Assessment Record 3.7
7.5.2 Validation of Processes for Production and Service Provision 3.7
Bobtech Group Ltd
Quality Manual [05502215] SECTION No: 1
ISSUE No: 9
Page 9 of 12
October 2011
Issued by: LEN GAIR: DIRECTOR OF GROUP PRODUCTS
Approved by: JOHN HODGKINSON: MANAGING DIRECTOR
E: Organisation Solutions
Scope
The scope of the organisation Solutions System is to support the provision of Consultancy and training services to the public and private sectors with the specific aim of empowering duty holders to conform to EU Decision No. 768/2008/EC and the requirements of the Corporate Manslaughter and Homicide Act 2007. Quality Management Systems development process;
Bobtech Group Ltd
Quality Manual [05502215] SECTION No: 1
ISSUE No: 9
Page 10 of 12
October 2011
Issued by: LEN GAIR: DIRECTOR OF GROUP PRODUCTS
Approved by: JOHN HODGKINSON: MANAGING DIRECTOR
KEY PROCESSES
Activity Controls Inputs Outputs
Marketing & Sales Sections1. 5.1
Business, Education or Third Sector
Data verified Risk assessed Sales proposal prepared
Organisational Review
Section 2
Customer Identification Operational Status Operating Sector Operating Standards Operating Environment
Draft business proposal Legal status confirmed Customer requirements verified Project proposal and Organisational Plan for customer approval
Manufacture Safety & Security Software to meet Operational & Environmental needs
Sections 1,2,3,4,5
Design & manufacture Software to EU 768/2008EC Specifications and Schedule 1 Management of Health & Safety at Work Act
Quality Management System Quality Manual Quality Plan Operational Controls Quality Assured Outcomes
SUPPORT PROCESSES
Activity Controls Inputs Outputs
Marketing and sales managed by competent team members
Sections 1,2,3,4,5
Product and systems training Document controls Process controls Nonconformity reporting Conformity assessment
Vocational Development Plan Competency sign of by manager Conformity Assessment Record [CAR]
Document Control Sections 1,2,3,4,5
Quality Management System. Quality Manual. Document control system. Duty Holder sign off controls
Data controlled Data secured and protected Data identified for retrieval purposes Quality Managed Process
Prevention from non–conforming products
Sections 1,2,3,4,5
Control processes imbedded in Product. Records of Nonconformity Conformity Assessment Records (CAR) Customer feedback
Data analysis and measurement [CAR] Audits Records of non-sales Records of non-conforming products Internal and External Quality Audits
Organisation Reviews and Audits
Sections 1,2,3,4,5.
Data review prior to submission to data base. Analysis of data gathering activities. Analysis of environmental impact to prepare project proposal. Quality Controls, Security and Risk Management
Quality reports [Time lines, activities and customer satisfaction reports]. Marketing activities [Sales analysis] Nonconforming sales activities Nonconforming product activities Cost analysis Organisation progress analysis Customer case studies and referrals.
Bobtech Group Ltd
Quality Manual [05502215] SECTION No: 1
ISSUE No: 9
Page 11 of 12
October 2011
Issued by: LEN GAIR: DIRECTOR OF GROUP PRODUCTS
Approved by: JOHN HODGKINSON: MANAGING DIRECTOR
F: INFRASTRUCTURE AND WORK ENVIRONMENT ISO9001 Continual Improvement is the most widely applied international standard. It strength lies in the fact that the same standard can be used in any organisation in any industry, of any size, anywhere in the world. Our policy is to introduce this standard into our organisation as a key infrastructural element to comply with our statutory duties and aid the further development of our organisation.
This standard will be introduced in four stages as follows-;
F1: Plan: Establish the objectives, systems and processes necessary to comply with the specific requirements of the ISO9001standard in the form of interactive policies and procedures to effectively demonstrate compliance with legal, safety, operational and conformity assessment legal requirements. This systematic approach can then adapted to any given work environment to meet Auditors, workforce and/or customer satisfaction.
F.2: Do: Identify risk factors and design control points in the implementation process to ensure management controls are maintained in individual areas of responsibility are agreed and maintained.
F.3: Check: Build a monitoring system to manage and measure progress against the organisations objectives and control risk factors arising from the implementation process. Additionally the management system must also control management and occupational standards, codes of conduct, Job profiles, customer satisfaction and service level specifications and review results as part of the checking process.
F.4: Act: Provide training or education where identified to effectively transfer daily use of systems and process to individuals in order to comply with UK “Conformity Assessment Policy” specification and EU regulatory requirements. In order to comply with afore mentioned legal requirements individual proof of competency will be required in order to meet ISO9001 Standard requirement and legislative framework specifications.
Benefits of combining ISO9001 and Conformity Assessment Framework:
a) Demonstrates compliance with legal requirements at all levels within the organisation.
b) The ISO9001process provides a factual approach to decision making.
c) The process approach with defined roles and responsibilities.
d) A systematic approach to management which Involves people.
e) Focuses attention on Customer and stakeholder requirements.
f) Develops stronger supplier relationships
g) Engages to people to look for continual improvement.
h) Provides opportunities to access Lifelong Learning Programmes and funded development programmes from naturally occurring work activities.
i) Enhances opportunities to win business and public service contracts.
Bobtech Group Ltd
Quality Manual [05502215] SECTION No: 1
ISSUE No: 9
Page 12 of 12
October 2011
Issued by: LEN GAIR: DIRECTOR OF GROUP PRODUCTS
Approved by: JOHN HODGKINSON: MANAGING DIRECTOR
G: EXCLUSIONS None
H: INDEX OF PROCEDURES
H.1: Operations Manual H.2: Organisation Requirements H.3: Health, Safety & Training Requirements H.4: Human Resources H.5: Product Realisation & Production Planning
I: APPENDICIES None
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