http://www.ashevillenc.gov The City of Asheville, NC Police Department

Establishing a Culture of Public Service Excellence

May, 2015

Bob Buckman

http://www.ashevillenc.gov The City of Asheville, NC Police Department

Key Issues Facing the Asheville Police Department

Identified Issues Internal Communication Organizational Cohesiveness Accountability Stability and Consistency Management Abilities Management Training Key Internal Processes Transparency and Trust Leadership Other identified issues in the Matrix Consulting Group

Police Department Organizational Assessment

http://www.ashevillenc.gov The City of Asheville, NC Police Department

Impact of National Issues on Asheville

National Issues Legitimacy of police in the community Crisis Intervention Training (CIT) Recruiting and retention of qualified employees Use of technology Heroin and prescription drug abuse Homeland Security Identity Theft Crimes targeting the elderly Changing demographics of the United States

http://www.ashevillenc.gov The City of Asheville, NC Police Department

Strategic Objectives

Strategic Objectives Strengthen internal communications through an

effective communications plan Empower and support commanders, supervisors and

front line officers to solve community problems Provide clear vision and direction by communicating

agency mission and values Stability and consistency in leadership Establish career development and mentoring programs

for each rank Develop positive relationships through community

engagement Accountability and responsibility throughout the agency

utilizing quality assurance methods

http://www.ashevillenc.gov The City of Asheville, NC Police Department

Work with Human Resources staff to create a relevant evaluation system

Train commanders and supervisors in Problem Solving Policing techniques

Resource sharing among units to address problems Strategic planning through S.M.A.R.T. performance

measures, metrics, goals and objectives Implement recommendations of the Police

Department Organizational Assessment Implementing an agency culture that is

compassionate and cares about Asheville

Strategic Objectives

http://www.ashevillenc.gov The City of Asheville, NC Police Department

Initial Steps Meet with every agency unit, understand their issues Identify key stakeholders in the community,

government and law enforcement, listen to them Leadership planning session, create a vision for the

department, goals and objectives Ensure policies are aligned with best police practices Engage the community Foster of culture of mutual respect Develop a Problem Solving Policing model Initiate weekly Intelligence Led Policing meetings Form a Chiefs Advisory Committee consisting of a

cross section of the agency employees

Initial Steps to culture change

http://www.ashevillenc.gov The City of Asheville, NC Police Department

A Positive Future

Advantages Framework for success is outlined in the Matrix

Consulting Organizational Assessment Outstanding police department employees who want to

excel Strong support from the Mayor, City Council and City

Manager Funding and infrastructure A community that deserves excellent public service

Slide 1Slide 2Slide 3Slide 4Slide 5Slide 6Slide 7