Robert A. Jackson415 Grove Ridge CourtLinthicum, MD 21090Home: (410) 636-3934Cell: (410) 262-3512Email: mrrajackson@gmail.com

SUMMARY

11 years as an accomplished IT Project Manager / Business Systems Specialist handling computer system fielding and customer support services for twenty plus government, military field sites, and the U.S. Nuclear Regulatory Commission. Highly experienced in:

Requirements Gathering & Implementation Project Planning (including formulating, documenting and implementing project operations and spend plans), Process Analysis, Documentation & Improvement Monthly Program Management Review Briefings Change/Configuration Management National Security Agency’s (NSA) Deployment Management process per NSA Deployment Policy, 10-4 Life Cycle Support NSA’s Trusted Access Program Office (TAPO) program providing Trusted Foundry services for

microelectronic products supporting government sponsored programs/projects. Natural communicator with highly adaptable operational/managerial skills and ability to work in any

environment Highly adept at multi-level communications and coordination across U.S. government agencies & military

branches and foreign allied counterparts across three network fabrics (Unclassified, SECRET, & TOP SECRET)

Willing to deploy to hazardous duty locations ITIL Foundations Version 3 Certified

20 year career as a SIGINT professional: Military and National-level SIGINT Analyst/Reporter. Advanced Linguistics experience: Operational fluency in Korean, working knowledge of Thai Forward-deployed Special Operations Leadership experience Forward-deployed Special Operations Support experience Operations Problems Solver

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Robert A. Jackson mrrajackson@gmail.com Cell: 410-262-3512 Home: 410-636-3934

PROJECT MANAGEMENT WORK HISTORY

Dell Service Federal Government, Rockville, MD – March 2013 to August 2013U.S. Nuclear Regulatory Commission (NRC) Senior Project Manager (PM) – Managed projects supporting the NRC’s IT infrastructure and services. PM for the NRC’s BlackBerry Enterprise Server (BES) versions 5 & 10 upgrade project. PM for the NRC’s the Symantec version 12 upgrade project. PM for the NRC’s HD Faces online meeting service process development/implementation.

Unemployed – October 2012 to March 2013Sought employment after being laid off from L-3 Communications due to government contract budget cuts.

L-3 Communications STRATIS, Annapolis Junction, MD – October 2011 to October 2012National Security Agency (NSA) Trusted Access Program Office (TAPO) Customer Applications Engineer (CAE) – Supported the NSA TAPO program in providing trusted foundry services creating microchips in support of government sponsored contracts/programs/projects. CAE for 100+ Customer Request Forms (CRF) for Multi-Project Wafers (MPW) micro-chip trusted foundry services. CAE liaison between the TAPO Program, customers, and the aggregator/manufacturer facilities (Kansas City Plant,

MOSIS, IBM). TAPO POC for the 32SOI 12A Emerald Way Run from June to August 2012. CAE for distributing two and one week MPW Run Closure Notices to all riders for respective MPW technology runs. CAE for implementation of TAPO presence on the Intelink Intellipedia service.

Northrop Grumman Information Systems/Intelligence Services Division/Essex Advanced Systems Development Sector/Operations Systems Group, Columbia, MD, December 2009 to October 2011

Office of Director of National Intelligence (ODNI) AXISS ICES (Intelink) Project Manager (PM) – Supported the ODNI Information Chief Officer’s (ICO) Intelink Program under the AXISS Enterprise Management System (EMS) Program. Supported Intelink hosted services and applications in support of the ODNI, Intelligence Community (IC) agencies and IC related agencies. PM for the eChirp Pilot Project (subsequently renamed Chirp). PM for the Defense Information Systems Agency (DISA) Information Portal Project. PM for the Intelink Non-Attribution Project. PM for the CyberScope project (i.e. ODNI IC Information Assurance Office (ICIA), Department of Justice (DOJ) and

Cyber Balance, the CyberScope application developer). Project Manager/Lead for Intelink Projects/Operations Process Development.

Northrop Grumman Information Systems/Intelligence Services Division/Essex Advanced Systems Development Sector/Operations Systems Group, Columbia, MD, May 2009 to December 2009

NSA AXISS Enterprise Management System (EMS) T331 Technical Task Order 6 (TTO 6) Lead – Supported T331’s Information Technology (IT) Operations Transition (REDBOX) and Transformation (PURPLEBOX) Program under the AXISS EMS Program. TTO 6 Team Lead for Standard Operating Procedure (SOP)/Process Engineering support to T331’s REDBOX

Transition Projects to transition and consolidate: o Incident Management and Service Desk (IM & SD) functions under the Global Enterprise Command Center’s

(GECC) Global IT Service Desk (GITSD). o T3 organizations’ network monitoring functions under the T3331 Cryptologic Telecommunications Operations

Center and dataflow/server monitoring functions under the T3332 Data Operations Center. TTO 6 Team Lead for the transition of organizations’ SOPs, Special Instructions, Work Instructions & Aids, and other

pertinent process documentation into standardized formats. Coordinator between government REDBOX and PURPLEBOX leads, Master Scheduler and other DOD agencies on

the scheduling and assignment of TTO 6 team personnel to transformation projects.

Northrop Grumman Information Systems/Intelligence Services Division/Essex Advanced Systems Development Sector/Operations Systems Group, Columbia, MD, April 2009 to May 2009

Overhead - Awaited re-assignment to new project. In the interim: Provided Security and Facilities escort support for the unclassified network and security systems upgrades as part of an

office space re-location/consolidation effort. Assisted the Security office with network upgrade photographic documentation for SCIF recertification.

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Robert A. Jackson mrrajackson@gmail.com Cell: 410-262-3512 Home: 410-636-3934

Provided daily escort support for un-cleared cleaner personnel in the SCIF spaces.

Northrop Grumman Information Systems/Intelligence Services Division/Essex Advanced Systems Development Sector/Operations Systems Group, Columbia, MD, October 2008 to April 2009

NSA IT Enterprise Management System (ITEMS) Deployment Team/Process Engineer – Responsible as the Change & Configuration (C&C) Management Process Lead to support BA7’s ITEMS Program. Performed as the embedded process engineering lead supporting T3’s ITEMS Process Owners for Change Management (T3091) and Configuration Management (T3211). Change & Configuration Management Process Lead for T3091’s ITEMS Change Management Processes Development

in accordance with IT Infrastructure Library (ITIL) best practices.

Northrop Grumman Mission Systems/Intelligence, Surveillance, & Reconnaissance Systems/Essex Advanced Systems Development Sector/Operations Systems Group, Columbia, MD, March 2008 to October 2008

NSA Lead Systems Integration (LSI) Sustainment Support Team Lead – Responsible as the Program/Project Management Team Lead on the LSI project to support T432’s Sustainment Program for NET CENTRIC CAPABILITES (NCC) and TURBULENCE program systems deploying to CONUS and OCONUS fields sites. PM Team Lead for research and analysis to formulate and implement a holistic sustainment and sparing plan for the

respective projects (e.g. Lowest Replaceable Units, Single Points of Failure, etc.).

Northrop Grumman Mission Systems/Intelligence, Surveillance, & Reconnaissance Systems/Essex Advanced Systems Development Sector/Operations Systems Group, Columbia, MD, April 2007 to March 2008

NSA LSI Deployment Facilitation Team Lead – Supported BA02’s Deployment Readiness Program. Team Lead for facilitating Pre-Ship Audits/Reviews (PSA/PSR) briefs for projects deploying operational systems to

CONUS, OCONUS, and sister DOD agencies’ as well as foreign allied party field sites, adhering to NSA’s Deployment Policy, 10-4.

Essex Government Services Sector, Annapolis Junction, MD, December 2006 to April 2007NSA TURBULENCE/THUDBEATER Systems Analyst – Supported the Information Systems Directorate,Procurement office’s TURBULENCE program and THUDBEATER project Data Mining initiatives. Researched, analyzed, and data based information on systems equipment purchased and deployed to CONUS and

OCONUS field sites. Ensured accuracy of data based system equipment information - purchasing, shipping, & system drawings. Facilitated full and accurate accounting of TURBULENCE program expenditures.

Essex Government Services Sector, Annapolis Junction, MD, October 2006 to December 2006NSA TURBULENCE/THUDBEATER Systems Engineering Coordinator (SEC) – Served in the Technical Services Group (TSG) Engineering Support Group (ESG) on the TURBULENCE (TU) Program. Duties and accomplishments included: Built cooperative relationship links between Development Teams and TSG to facilitate smooth development and

fielding of respective project applications and hardware systems to field sites. Gathered projects’ production requirements, risks, dependencies, resources, and contract/budget information and

documented them in Business Cases. Coordinated and facilitated all weekly status and ad hoc meetings between ESG and Development Teams to include

inter-development team meetings as required. Documented and tracked all minutes and action items status for timely completion. Compiled and drafted ESG Weekly and Monthly Status Reports. Ensured that deploying projects met and maintained mission and system design requirements in accordance with NSA

policies and procedures.

Windermere Information Technology Systems, Columbia, MD, July 2003 to October 2006NSA HIGHCASTLE (HC) Business Systems Specialist/ Customer Liaison –Duties and accomplishments included: Established and maintained cooperative relationship links with government and military sites to facilitate smooth

fielding of HC systems. Drafted pre-deployment, deployment, and post-deployment related documentation (e.g. Memorandum of Notification

(MON), Material Fielding Report (MFR), PSA/PSR, In-Brief, etc). Conducted productive site surveys to document respective sites’ specific requirements. Conducted all aspects of the HC system materiel handoff following the Materiel Fielding Process.

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Robert A. Jackson mrrajackson@gmail.com Cell: 410-262-3512 Home: 410-636-3934

Scheduled and coordinated efforts between the HC Deployment Manager and NSA/military CONUS/OCONUS field sites, Service Cryptologic Element offices, foreign allied parties, and other DOD agencies.

Guided site POCs through all aspects of the deployment process to ensure sites’ smooth system installations, including post-installation LCS remote instruction on the proper submission of Remedy trouble tickets and Engineering Change Proposals.

February 2003 to July 2003Sought employment post military service retirement during this period.

SIGINT ANALYST WORK HISTORY - U.S. NAVAL SERVICE

National Security Agency, March 2000 to January 2003Assistant Team Chief, Focused SIGINT Development Team – Directed a 20+ Joint military/civilian personnel team in target and language analysis operations in support of SIGINT Development requirements. Supervised the daily scans, translation and preliminary analysis of highly complex and technical foreign language

graphic materials. Coordinated and facilitated analytic efforts between language analysts, product reporters, and Target Offices of

Primary Interest (TOPI’s) at both NSA and other DOD agencies. Trained new team members on their assigned operational duties and adherence to prescribed agency policies and

procedures pertaining to their duties in a joint military and civilian work environment.

Naval Security Group Activity, Ft Meade, MD, March 2000 to January 2003Division Leading Petty Officer, 63 Division – Performed the naval collateral duty of Division Leading Petty Officer (LPO), directing a division of 12+ Sailors. Directed the administrative operations for division personnel who were widely distributed across NSA in a variety of

positions supporting national level consumers and forward-deployed tactical commanders.

Naval Security Group Activity, Kunia, HI, June 1994 to February 2000 Direct Support Operator/Analyst and Maritime Cryptologic Integration Center Watch Analyst – While deployed and ashore, conducted all-source fusion analysis/reporting of real time and near real-time intelligence in support of forward-deployed Pacific Fleet combatants conducting CNO directed special operations as well as U.S. Naval Battle Groups and Carrier Task Forces operating in the Pacific Ocean and Arabian Gulf Region.

While deployed: Mission Supervisor/Target Area Expert for real time tactical intelligence collection management, analysis, reporting,

and drafting of comprehensive post mission reports.o Cited by the Commander Amphibious Force, U.S. Seventh Fleet for outstanding performance as the sole target-

specific Radiotelephone Operator/Analyst for a yearly Combined U.S./Allied Joint Exercise in the Pacific Theater.

While ashore: Independent 24 hour-watch shore support analyst/reporter, Researched and responded to Requests For Information

from forward-deployed afloat and area military commanders conducting high-priority military operations. Target Area Knowledge/JQR Trainer for personnel deploying and assigned to the Maritime Integration Watch Center.

Defense Language Institute, April 1993 to June 1994: Basic Thai Language Training

Naval Security Group Activity, Ft. Meade, MD, June 1991 to April 1993Language Analyst/Reporter –Performed translation of highly complex foreign language voice and graphic materials in support of national level consumers and decision makers. Efforts and contributions to the mission resulted in him being awarded the Joint Service Achievement Medal.

Special U.S. Liaison Advisory Korea, Seoul, Korea, September 1988 to May 1991Language Analyst/Reporter – Performed military target analysis and reporting as well as liaising with foreign counterparts in a U.S. Joint Service and Department of Defense counterpart allied command. Conducted and coordinated: Translation, analysis, fusion product reporting and daily activity summaries on a high-interest target combined from

all-source U.S. and Allied intelligence reporting systems.

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Robert A. Jackson mrrajackson@gmail.com Cell: 410-262-3512 Home: 410-636-3934

Collection tasking, analytic efforts and reporting authority between top level intelligence agencies, overseas U.S. field sites and Allied field sites.

Target Area Knowledge/JQR Trainer for newly assigned watch personnel.

Yonsei University, Seoul, Korea, August 1987 to August 1988: U.S. Navy sponsored Advanced Korean Language Training.

Naval Security Group Activity, Pyong Taek, Korea, August 1984 to July 1987Direct Support Operator/Analyst – Conducted language analysis and reporting operations on a high-interest target as a Direct Support Element Radiotelephone Operator Analyst/Reporter on a 24 hour-watch. Conducted collection, analysis and reporting of near real-time intelligence in support of national level consumers and

military commanders. Performed post-mission translation/transcription, analysis and reporting of raw intelligence material.

Naval Security Group Detachment, Goodfellow Air Force Base, San Angelo, TX, April 1984 to July 1984Attended cryptologic technical training.

Defense Language Institute, April 1983 to April 1984: Basic Korean language training.

PHOTOGRAPHY WORK HISTORY

The Picture People Portrait Studio, Columbia, MD – March 2015 to Present Part Time Portrait Photographer/Sales Associate – Created in-studio professional infant, child, and family portraits as well as customer image presentations & sales.

TSS Photography, Waldorf, MD – January 2015 to Present Part Time Athletic Portrait Photographer – Created 100+ athletic individual and team images for Maryland recreational and school youth sports teams.

Jackson Imaging, Linthicum, MD – August 2013 to Present Part Time Photography Small Business – Operating and managing my own part time photography and digital imaging business while seeking a fulltime position in the IT Technology field.

ACADEMIC BACKGROUND Graduate (Basic Korean), Defense Language Institute, Presidio Monterey, CA, March 1984 Graduate (Advanced Korean), Yonsei University, Seoul, Korea, June 1988 Graduate (Basic Thai), Defense Language Institute, Presidio Monterey, CA, March 1994 Student (BS in Photography) Arts Institute of Pittsburgh (November 2009 – April 2013, On Hold)

CERTIFICATIONS/TRAINING ITIL Foundations Version 3 Certified, #00012899, Loyalist Certification Services, October 09, 2008 AF/USN Cryptologic Technician Interpretive Course USN Direct Support Element Radio Telephone Operator Special U.S. Liaison Advisory, Korea Analyst/Reporter USN Direct Support Element Mission Supervisor USN Maritime Cryptologic Integration Center Watch Supervisor USN Warfare Designator – Submarines NSA Focused SIGINT Development Team – Asst. Team Chief NSA IT Security Awareness Courses USN NCO Leadership and Management Courses

APPLICATIONS EXPERIENCE Windows, UNIX and DOD digital system OSs and applications MS Office 2000-2013 Suites applications, Outlook, SharePoint, MS Project, MS VISIO Adobe Products: Acrobat Pro X/Reader, Photoshop CS4-CS6 Extended, Lightroom v3-v5 Wikipedia Page Editing

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