Rodney Howard 15510 Ranch Road 620N #9301, Austin, TX 78717512.426.3376 rodneyhoward321@gmail.com

Education and Certifications Computer Information Systems - Computer Support Specialist - A.A.S Degree – April 2015 Networking Specialist- A.A.S Degree - April 2015 Dean’s List- 3.54 / 4.0 GPA – Augusta Technical College- Augusta, GA Security+ Certification - June 2015 Connecting Networks Certificate - May 2015 Microsoft Network Administrator Certificate - April 2015 Windows Client Certificate - Dec 2013

Technical Skills

Clear understanding of TCP/IP, HTTP, HTTPS, SMTP, DNS and DHCP

Knowledge of synchronous and asynchronous communications, Ethernet, fast Ethernet, gigabit Ethernet, FDDI, ATM and ISDN

Experience with various OTDR cable testers and network sniffers

Understand operation and benefits of Virtual Private Networks (VPN) and tunneling

Encapsulation, subnetting, configuring and troubleshooting Network Address Translations (NAT)

Monitor and troubleshoot network operations using syslog, SNMP and net flow

Configure and troubleshoot routers in complex routed IPV4 or IPV6 networks using single-area OSPF, multi area OSPF and Enhanced Interior Gateway Routing Protocol (EIGRP)

Experience working with VLANs and access control lists (ACL)

Understand, configure and troubleshoot wireless routers and wireless clients

Implement secure network management and reporting Implement site-to-site IPsec VPNs

Windows server 2012, Active Directory Services (ADS), virtualization VMware, Windows 7 and SQL

Good knowledge of Linux, DSL and Wi-Fi networking equipment.

Experience configuring Cisco routers, switches and other devices

Advanced knowledge of switched Ethernet, internet connection methods and networking

Personal Skills

Analytical thinker, solutions identifier Excellent problem analysis and solving Accurate and detail oriented Can handle critical situations under pressure Assumes responsibility for completing tasks

Customer service orientated Ultimate team member, dependable Air Force active duty experience

USMC active duty experience

Experience

Austin NOC Technician - Time Warner Cable - Austin, TX 2016-Present Inbound/Outbound Calls (First/last contact with customer) Open reactive customer tickets based on customer calls/emails First call resolution – NOC tech checks settings and configurations then requests head to head testing, if needed, to resolve

the trouble or isolate off the TWC network Escalate complex or undocumented issues to higher level technical resources (Sr. Technicians and Engineers) Open Incident (Trouble), Problem, and Change tickets in Eventrak to track events Proactively work through tickets that are open for the area that the Technician is assigned to support

Technical Support Representative –Wide Open West (WOW Telecommunication)- Augusta, GA2013 - 2016 Professionally handled escalated customer issues, ensuring proper documentation and follow-up Managed customer initiated inquiries (exceptions) through verbal and written correspondence Retained customers by resolving problems, answering questions, and responding in a professional manner Analyzed customers cable equipment by ensuring signal levels were in tolerance and adjusted as necessary Assisted customer with the configurations of various different email clients Troubleshoot customers home internet connections and Voice over Internet Protocol (VOIP) telephone service

Bench Technician - Ansaldo (Aerotek Support Services)- Batesburg, SC2012-2013 Testing and troubleshooting printed circuit boards (PCB) Interpreted schematics and engineering drawings Visually inspected for cold solder joints, burned out resistors. incorrectly installed components and hardware Tested PCBs with Oscilloscopes, millimeters digit counters, spectrum analyzers, waveform generators and

analog shop test set Suited in electrostatic discharge protective clothing, ESD smocks, ESD heel straps and ESD wrist straps

Rodney Howard

Experience - continued

Avionics Mechanic - Sikorsky Support Services - Key West, FL2008-2012 Performed required maintenance, refueling, launch and recovery duties on the F-5N jet fighter Interpreted wiring schematic diagrams, removed and replaced electronic components, relays and circuit boards Daily pre/post flight maintenance and documentation for the F-5N Manufactured task related test gear to troubleshoot electrical systems and subsystems in the aircraft Utilized multiple hand and electrical repair tools, wire strippers, crimping tools, insertion removal tools for cannon

plugs and repaired coax connectors and wires as needed during troubleshooting Suited in electrostatic discharge protective clothing, ESD smocks, ESD heel Straps and ESD wrist straps

Quality Control Technician - Motorola - Plantation, FL2006-2008 Performed stress and condition testing on Motorola’s mobile law enforcement radios Evaluated operations and insured the product performed within required parameters Executed cold and hot temperature tests to ensure voltage and signal outputs, verifying proper radio operation

Avionics Technician - United States Air Force - Las Vegas, NV2000-2006 Preformed avionics/electronic component repair for the F-15 Strike Eagle Line replaceable units and test stations Analyzed performance and isolated malfunctions of avionic test and support equipment and aircraft components Isolated malfunctions in radar, communications, weapons control, electronic warfare and flight control systems Traced logic schematic, tested flow and wiring diagrams. Utilized self-test, software functions, computer and manually operated avionic test equipment, support equipment

and test measurement and diagnostic equipment to determine the scope of repair and adjustments Inspected, maintained, programmed and calibrated avionic and support equipment and aircraft components Removed and replaced avionic assembly components Repaired oscillator, logic circuits, video displays and servomechanism