ROLA, OLA Application Tools - FairMed · Title: Author: Julie Kelly Created Date: 20090818180626Z

ROLA, OLA Application Tools

Rapid Online Application and Online Application

First Data Learning Organization

Copyright 2009, First Data Corporation. All Rights Reserved. Developer: 26 Rev: 08/07/2009 V:1.0

Copyright 2009 First Data Corporation. All Rights Reserved. 2

Presentation Objectives

This presentation will prepare you to:

– Identify the ROLA screens and fields within each screen as it relates to an ISO agent

– Navigate through the ROLA application screens

– Identify the OLA screens and fields within each screen as it relates to an ISO agent

– Navigate through the OLA application screens


Presentation OutlineROLA Process Flow

Login

The Application Center

Application Queue

New Pricing Exceptions

New Pricing Exception Queue

New Application/Agent Application Completion

Merchant Email

Merchant Completion

What is OLA?

OLA Process (Merchant)

Viewing OLA Pages

Headstart Tool

OLA Setup Process

Additional Resources

View Demos

ROLA- Rapid Online Application


ROLA (Rapid Online Application)

The ROLA application is an electronic version of the paper application that supports most account types and services.

The ROLA application is initiated by you - two options available to access ROLA:

1. Key the URL in explorer: applynow.cardservice.com.

2. Use this path: MAO>My Office>Applications>ROLA Application Center.


ROLA - Features

• Control of the application entry process.

• Real-time tracking of an application status.

• Robust rules engine designed to meet the needs of the boarding and pricing requirements.

• Fast set up of merchants; allows for quick deployment and decreased risk of losing sale.


Initial ROLA AccessAgents automatically have access to ROLA.

Sales Reps must be registered by the Agent:

– Complete the ROLA Access Request Form located on MAO>Resources>Forms.

– Forms are sent to the Agent Relationship Management Service Center formerly Sales Services:

• Call your Agent Relationship Manager if you need assistance with this process


ROLA Process Flow

Agent is on the

phone with

Merchant.

Agent begins online

ROLA process.

Agent selects Agent

Office; enters

Merchant information.

Application complete

assigns password

and send link to

Merchant.

Merchant receives

Email and uses

link to enter

Website.

Merchant reviews

e-signs and submits

Application.

Once merchant

submits application

It is electronically sent

To CTRAC.

Application is approved

If it passes audit rules

and approval criteria.


ROLA – Compliance Regulations• FDIS reminds agents certain sales requirements for the Rapid

Online Application (ROLA).

• The FDIS Agent Rules and Regulations specifically prohibit the misrepresentation of any term on the FDIS Merchant Application and Agreement.

• Clicking “I Agree” on behalf of a merchant is strictly prohibited under all circumstances.


ROLA – Accessing / Application Center You can access ROLA from the Application Center using your MAO username and password. The login page is located at applynow.cardservice.com or through MAO.

The Application Center is where you will access ROLA.

– Additionally this site is where you will access all Applications Related Forms for various products.

This is the point where agents choose between starting a new application, editing an existing application creating a CAAP exception or applying an exception to a new application.


ROLA - Application Center, cont’d

• The Application Center most frequently used tools are Application and Pricing tabs and drop down menu.

• Application menu: Create New is used to create a new Application and Queue directs the user to the queue for pending and completed applications.

• Pricing menu: Calculator directs user to MAO in which to create a new CAAP Exception and Queue which directs the user to the Exception Queue where the user can apply an exception to an application.


Start a New ROLA ApplicationBegin a new application by selecting:

• Application>Create New

Select your Agent Office.

Result: The first page of a new application appears.


ROLA - Application ErrorsErrors in RED must be corrected before sending to the merchant. Includes all pricing fields that a merchant cannot alter. By selecting a specific error, you will be taken directly to that field to be corrected.

Errors in BLACK can be sent to merchant without correcting by you. Merchants must correct these errors before E-Signing. By selecting a specific error, you will be taken directly to that field to be corrected.


ROLA - Application CompletionAfter populating all required fields into the application and correcting all RED errors; click CLICKS FOR MERCHANT COMPLETION.

• If the Application passes all audit rules it will prompt the Agent to create a password for the Merchant and the Agent clicks UPDATE PASSWORD.


ROLA - Merchant Email

• The email will prompt the Merchant to click COMPLETE MERCHANT APPLICATION link to review and approve the application and boarding process.

• The link directs the Merchant to a login page similar to the Agent Login page - where the merchant will use the password given to him by the Agent to access the application.

The application is then sent to the Merchant via an email.


ROLA - Merchant Completion• Once logged in he will find a

completed application.

• If Merchant agrees with the application, he will continue to the e-signature page and complete the online boarding process by checking the Authorization & Representation and or the Personal Guarantor section.

• Once checked, the Merchant will type his name and click to submit the application to CSI.


ROLA - Application Queue

To view status of all ROLA applications: Select Application> Queue

• Once an Application is started it is saved in the Application Queue.

• The Agent can go into the Application Queue and view the status of and make any changes to an application.

Sent to Merchant and viewed, but not completed

Viewed and completed by

Merchant

Sent to Merchant, but not opened or

viewed

Saved in queue, but not sent to

Merchant

Typing in red indicates 10 days

Typing in green

indicates 20 days until

the application is removed from the queue


New CAAP Exceptions• New CAAP Exceptions begin in

MAO via the New Accounts Pricing Exception Tool.

• The Agent completes all required fields, including the rates and fees.

• The CAAP exceptions move to a queue once approved or declined. Pricing exceptions sent to corporate may too be viewed in the queue.

• Once approved, the Agent can apply the exception to an application.


Accessing New Pricing Exception ScreenTo start a new pricing exception, select Pricing>Calculator, the tool will redirect you to MAO, where you will re-enter your username & password.

Result: the home page will

appear.

To access, select: My Office>Application>New Account Pricing Exception


Accessing New Pricing Exception ScreenAfter the exception is approved the Agent returns to ROLA and selects the PRICING QUEUE to find the approved exception.

Agents may also review pending Sales Rep exceptions to approve or decline in the queue.


CAAP Exception Queue Screen• Once the Agent

clicks the selection, the exception displays with all the rates and fees.

• An exception must be approved prior to clicking CREATE MERCHANT APPLICATION.

• By clicking CREATE MERCHANT APPLICATION a ROLA application populates with the information from the exception.

• It is recommended to start a new pricing exception before starting a new ROLA application.


ROLA ScanROLA Scan is used when a paper application is necessary.

Complete all info on the signed paper application into ROLA, scan the paper application (and any supporting documentation) onto your computer, then click UPLOAD SCANNED PAPER APPLICATION.


Optimizing ROLA Performance

• Open only one merchant application/browser at a time

• Display: Resolution 1024 x 768

• Hardware: PIII 1GHz with 512MB RAM or better

• Operating System: Microsoft® Windows® 2000 or XP

• Web Browser: Microsoft Internet Explorer® 6 sp1

• Internet Access: Broadband access DSL or cable

• Cookies: Allow cookies for First Data ISS Web sites

• Firewall: Allow First Data ISS Web sites

• Pop-up Blockers: Allow First Data ISS Web sites


Conclusion of ROLA

Questions?

OLA- Online Application


OLA Purpose and Features• OLA is a low overhead merchant application boarding tool- OLAs

can be initiated, by the Merchant (24x7) on the Agent’s or referral partner’s website.

• OLA is for online keyed businesses only - Merchants set up with LinkPoint Secure Payment Gateway product.

• Rates and fees are hard coded - Based on pre-established program code requested by Agent.

• Faster application approval process - Agent has no data entry or paper trail requirements.

• OLA merchant application has month-to-month term.

• Merchants who sign and approve via the OLA are subject to the terms outlined in the standard merchant agreement.


Optimizing OLA Execution• Internet/Gateway merchants only:

– Agent/Referral Partner websites should make prospects aware of this before the prospect enters the OLA.

• Maximum Volume $50,000

• Maximum Average Ticket $5,000

• Cookies: Allow cookies for First Data ISS Web sites

• Firewall: Allow First Data ISS Web sites

• Pop-up Blockers: Allow First Data ISS Web sites


OLA

• Online merchant

(merchants is purchasing the LinkPoint Secure Payment Gateway product)

• Merchant facing

• Hard Coded Rates and Fees

• Max Volume $50,000

• Max Average Ticket $5,000

• Month-to-Month Term

• Able to pass through without any Agent action!

ROLA Versus OLAROLA (Electronic version of the paper MPA)

• Any merchant

• Agent facing

• Flexible Rates and Fees

• Flexible Volume

• Flexible Average Ticket

• Flexible Initial Term

• Agent action always required


OLA Process (Merchant)Merchant fills out application online.

Merchant agrees to terms and conditions.

Merchant receives a generic email notifying that he has either been approved, declined or that the application is under further review by CSI.

Agent receives an email confirmation:

• If partner involved, can also receive email confirmation.

You have beenapproved


OLA Initial Page Appearance

Agents will place a screen similar to the above on their website or referral partner website.


OLA Pages Selecting Card Types/Entering Merchant Information

OLA applications ask for minimal information and requires no Agent interaction.

The monthly volume maximum is set to $50k and the typical ticket maximum is set to $5000.


OLA - Business Information ScreenBusiness type field has the highest abandonment rate - Some prospects get confused with SIC codes that appear. As a solution:

• If his/her SIC code does not appear, the merchant has the option to reject those choices and use his/her own description.

• We will accept any description the merchant types in.

• Once the application passes into our system, we will work it on the back end.

Benefit to agent –More applications go through, less abandonment rate

Benefit to merchant –Less frustration while filling out application


OLA - Business Information Screen

Select ACCEPT THE SELECTED BUSINESS TYPE or CONTINUE WITHOUT BUSINESS TYPE.

The user keys the appropriate product or service.


OLA - Bank Information, cont’d

Prospective merchant types in Routing number twice & DDA number twice.


OLA - Rates & Fees ScreenThe last few pages of the

OLA list the rates and fees.

All rates and fees are hard-

coded in the application.


OLA - Visa Disclosure PageVisa Requirement

– This screen appears after the merchant has read the agreement and clicked I Agree.

– Merchants are required to click I Agree for this page too.


OLA - Merchant CompletionThe I AGREE button appears at the bottom of the application after the prospective merchant has read the Merchant Agreement.

Once the prospective merchant clicks I AGREE he has given authorization and representation along with his personal guarantor for the account.


OLA - Print or ExitAfter completion the Merchant has the option to print out a summary of his application.

This summary includes all Merchant information and the rates and fees.


OLA HEADSTART – What is Headstart?• Headstart is initiated by the

agent (merchant fills out inquiry form on agent’s website and contact info gets sent to agent via email).

• Agent will ask merchant for any additional information needed and then enter it into Headstart, which populates information into an OLA.

• Once filled out, agent sends link to merchant and the OLA will open with Headstart information populated.


OLA Headstart• Inquiry forms can be used in conjunction with the Headstart tool:

– We can supply an inquiry form to place on your website or you can create your own.

• OLA Headstart is available upon request during OLA set up.

• For more information on ideal Headstart use, Agent should contact his/her Regional Director.


OLA Process FlowOLA OLA in Conjunction with Headstart

Merchant

searches for

credit card

processing on

internet

Merchant finds

“Apply Now”

on website

Merchant

enters all

information

and services

he wants

Merchant

views rates

and fees

Reads

Merchant

Agreement

and clicks

“I agree”

Option to print

out Merchant

Summary

Auto Approval

rules run and

e-mail

generated

Agent enters

Merchant

information

into Headstart

Agent sends

e-mail with

OLA link to

Merchant

Merchant

opens OLA

with personal

info. already in

Application


Pay Option- (Payment On):

• Agents have the option to collect a one-time setup fee from merchants at the time of application. The setup fee will be requested by the Agent with OLA setup.

• Agents must be set up with a merchant account using the LinkPoint API product.

No Pay Option- (Payment Off):

• Do not collect a one-time setup fee from merchants.

Set Up Fee Option


OLA Set Up ProcessSingle Point of Contact:

• Agents work directly with their regional directors to initiate the set up process.

• They will send all forms and supporting documents to the regional director, who will ensure that Agents have all the required information (including approved pricing) before submitting requests to the corporate office.


OLA Set Up ProcessPartner Services Request Form

Use this multi-purpose document to request a new or revised:

– Online Application (OLA)

– Referral agreement• Required for OLA generation on

a referral partner website

– Program code• Required for all OLA pricing

The form is located on MAO>Today>Memos:

Type in PARTNER SERVICES into search field. Partner Services


Partner Services Request Form Sections

Select New or Revision for a Referral Partner Agreement (section A):

• OLA set up on referral partner web site must be accompanied with a referral partner agreement. If OLA will be placed on Agent website only, select None.

Select New or Revision for a Program Code (section B):

• OLAs must be accompanied with a Program Code to hard-code rates and fees.

Select New or Revision for the Online Application (OLA) (section C):

• Must select one or the other to create a new OLA or revise a current OLA.

x xx


Agent Information

FDIS 12345

123-456-7890

Candy Cane

[email protected]

x

x

1

50,000 200

120 10

Joe Smith Southeast

555 Peppermint Lane

abkjkjfkljjdjdjojkjkjkjkjajdkjkjl

Complete Agent Information:

• Agents work with their assigned Regional Business Director (RBD) to fill out each section.


View - Section AComplete the Referral Agreement only if requesting a referral agreement to be generated:

• Agents work with their assigned Regional Business Director (RBD) for clarification.


Section B - Program CodesProgram Code(s):

– Multiple program codes may be selected for the referral partner (if requesting a referral partnership alongside the OLA).

– If selecting more than one program code, fill out the appropriate desired program code types and fill out pricing information.

(click on each section on the following two slides for examples)

•If selecting only one, fill out the appropriate section.

– Agents work with their assigned Regional Business Director (RBD) for clarification.


View - Section B


Section B Examples

x

1.69

.95

1.95

10

.25 .25

.25

.25

.05

25


Section C - OLA Profile– Notification Emails• Who should be notified when an OLA

has been submitted

– Abandoned Applications• Do you want to be notified when a

prospect abandons an OLA and fails to submit?

– Setup Fee• Do you want to collect a one-time

setup fee for OLA submission?• Must be set up prior with a LinkPoint

Secure Payment Gateway API account to collect credit card payment online.

– Headstart Application• Do you want access to Headstart?

Information available in later slides

– FDIS Merchant Inquiry Page• Do you want to use FDIS-CSI’s inquiry

page• Agents can create their own

Fill out the OLA profileView the following slide to

correspond with the following sections:

– Posting Website URL

– Return website URL• The website will the merchant be

directed to once OLA is completed

– Need Assistance Contact Info• Phone Number merchant can call

for assistance• Email Address- Must be Agent’s

FDIS Compliant email address– Example-

[email protected] [email protected]

– Inquiry page• Agents can create their own

mailto:[email protected]







Section C ContinuedFull Page View


Headstart - Recap• Allows merchants to apply 24/7

• No agent interaction required to accept applications

• Fast auto-underwriting

• Auto-boards to gateway

• Great tool for referral partners!

• Demos: Click on the Demo Links to View

https://partnertest.cardservice.com/headstart/?agent=csi/demo

https://onlineapp.cardservice.com/?agent=csi/demo&merchantid=30580


Conclusion of OLA

Questions?

Copyright 2008, First Data Corporation. All Rights Reserved.

ROLA, OLA and MAO Application Tools

Thank You!First Data Learning Organization

Documents

ROLA, OLA Application Tools - FairMed · Title: Author: Julie Kelly Created Date: 20090818180626Z