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Romania Near-Shore Center case studyApril 2012
Oracle Romania within EMEA Region(EuropeMiddleEastAfrica)
• EMEA - generates 34% of Oracle Corp
- Romania – Services Export
43 mil Eur/2010;
40 mil Eur export/2009
• EMEA - 147 offices in 58 countries; 23,500 employees - 10% in Romania (2250)
Eastern Europe& CIS
EuropeSouth
UK, IE, IL
EuropeNorth
Middle East& Africa
• EMEA – region back office activities are supported from
the Centers developed in Romania
• Technical – 39 % (877 employees)
• Non Technical – 61 % (1372
employees)
Oracle Romania local presence since 1995 – Services Centers from 2004
Oracle Romania, from no of employees perspective - 3-rd rank in EMEA - 8-th rank corporate wide
- Employees average age: 30
Headcount projection since Service Centers opening (2004-2012)
Foreign languages spoken: 20
• Most frequent: French, German, Italian, Spanish
• Less frequent: Nordics, Czech, Serbian, Croat, Turkish, Chinese, Polish
Gymnasiun & High School•ThinkQuest (ani: 9-18)
• 730 Schools
• 5516 certified teachers
• 14202 active students
High School (K11 – 12)Oracle Academy (ani:17-18)
• 960 High Schools
•1861 Certified teachers
•119.000 active students
University Oracle Academy (ani:18-25+)
• 38 Faculties
• 77 certified professors
• 5.000 active student users
Postuniversity (ani:25+)
• PhD Tuitions
•Excellence/Innovation Centers –ASE/UPB
Oracle Academic Programmes in ROMANIAOracle Academic Programmes in ROMANIA Oracle Academy & ThinkQuest support over 2M students in 101 countries
Local Workforce Study
Oracle report based on:
• 7 years of selection and recruiting in Romania
• 4000 work positions published
• 450.000 applications received
• 25.000 interviews held
Reccomendations:
- diversification of the foreign languages spoken by nontechnical profile
- extension of foreign languages for technical profile (two instead of one)
- introduction of technical certification programs along the university studies
- student exposure to regional, transcultural projects aimed to increase the workforce mobility
- Continuous update of the curricula in relation to the business and technological environment evolution
Profiles for Technical Jobs
Core Skills • Knowledge about the whole software development cycle• Advanced Oracle Database knowledge• Advanced knowledge of Oracle products• Programming languages: JAVA, PL/SQL. C/C++• Operating systems: Unix/Linux, Solaris
Soft skills• Flexibility in job program• Teamwork• Results orientation• Motivation, proactive• Ability to run several projects in the same time• Prior experience in working with customers• Interpersonal communication skills• Intercultural sensitivity• Ability to innovate in various encounters• Adaptability
Gap Analysis – Technical Profiles
Profil tehnic
Competentele solicitate de Oracle
Competentele gasite in piata fortei de munca
Competentele care lipsesc in piata fortei de munca
Absolventi universitateAbosolventi universitate
Certificari/Specilizari Certificari/Specilizari
Limba engleza Limba engleza
Limba franceza Limba franceza
Limba italiana Limba italiana
Limba spaniola Limba spaniola
Limba germana Limba germana
Profiles for non Technical JobsCore skills •English fluency is a must• Secondary language fluency (French, Spanish, Italian, German, Portuguese,
Czech , Slovak, Serbian, Polish, Russian, Turkish, Greek, Danish, Swedish, Chinese, Arab, Hungarian)• Graduation of an university• Computer operation skills (MS Office and Oracle applications)
Soft skills• Flexibility in job program• Teamwork• Results orientation• Motivation, proactive• Ability to run several projects in the same time• Prior experience in working with customers• Interpersonal communication skills• Intercultural sensitivity• Ability to innovate in various encounters• Adaptability
Gap Analysis – non technical profiles
Profil economic/socio-uman
Competentele solicitate de Oracle
Competentele gasite in piata fortei de munca
Competentele care lipsesc in piata fortei de munca
Absolventi universitateAbosolventi universitate
Certificari/Specilizari Certificari/Specilizari
Limba engleza Limba engleza
Limba franceza Limba franceza
Limba italiana Limba italiana
Limba spaniola Limba spaniola
Limba germana Limba germana
Limba rusa Limba rusa
Limba maghiara Limba maghiara
Limbi nordice Limbi nordice
Limba ceha Limba ceha
Limba sarba Limba sarba
Limba croata Limba croata
Limba turca Limba turca
Limba chineza Limba chineza
Limba poloneza Limba poloneza
Limba coreeana Limba coreeana