RP2, RP4 Mobile Printers User Guide

User Guide

RP2/RP4*Mobile Printers

* For China, models RP2B-C, RP2D-C, RP4B, RP4D-C*For Thailand models RP2B, RP2D-T, RP4B, RP4D-T*For India models RP2B, RP2D, RP4B-I, RP4D-I

DisclaimerHoneywell International Inc. (“HII”) reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult HII to determine whether any such changes have been made. The information in this publication does not represent a commitment on the part of HII.

HII shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from the furnishing, performance, or use of this material. HII disclaims all responsibility for the selection and use of software and/or hardware to achieve intended results.

This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated into another language without the prior written consent of HII.

Copyright 2017-2021 Honeywell International Inc. All rights reserved.

Web Address: sps.honeywell.com.

TrademarksMicrosoft Windows 7, Windows 8, Windows Mobile, and Windows CE are trademarks or registered trademarks of Microsoft Corporation.

Wavelink Avalanche is a registered trademark of Wavelink Corporation.

The Bluetooth word mark and logos are owned by Bluetooth SIG, Inc.

Android is a trademark of Google Inc.

Other product names or marks mentioned in this document may be trademarks or registered trademarks of other companies and are the property of their respective owners.

PatentFor patent information, refer to www.hsmpats.com.

Firmware (Software) AgreementThe enclosed firmware (software) resident in the printer is owned by Licensor or its suppliers and is licensed for used only on a single printer in the user’s trade or business. The user agrees not to, and not to authorize or permit any other person or party to, duplicate or copy the firmware or the information contained in the non-volatile or programmable memory. The firmware (software) is protected by applicable copyright laws and Licensor retains all rights not expressly granted. In no event will Licensor or its suppliers be liable for any damages or loss, including direct, incidental, economic, special or consequential damages, arising out of the use or inability to use the firmware (software).

http://sps.honeywell.com

http://www.hsmpats.com

RP2/RP4 User Gu

TABLE OF CONTENTS

Customer Support ....................................................................................................................... viiTechnical Assistance ............................................................................................................ viiProduct Service and Repair ............................................................................................... viiLimited Warranty ................................................................................................................... vii

Chapter 1 - Get Started .................................................................................... 1Introduction...................................................................................................................................... 1

Unpack Your Device....................................................................................................................... 1

About the Battery ........................................................................................................................... 2

Charge the Battery......................................................................................................................... 2

Download Required Software.................................................................................................... 3Software Downloads............................................................................................................... 3Printer Drivers ........................................................................................................................... 4Install Honeywell Windows Driver..................................................................................... 4Install NETira® CT Printer Configuration Utility .......................................................... 4

Install Printer ................................................................................................................................... 5

Configure Printer............................................................................................................................ 5

Safety Precautions for Lithium Batteries ............................................................................. 6

Important Safety Instructions................................................................................................... 6

Chapter 2 - Load the Media............................................................................. 9Load Labels or Paper.................................................................................................................... 9

External Media (RP4 only) ................................................................................................ 11

Configure the Media .................................................................................................................. 12Media Types and Settings ................................................................................................. 13

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Chapter 3 - Program the Interface.............................................................. 15USB Connection...........................................................................................................................15

Default USB Connection ....................................................................................................16USB Settings ...........................................................................................................................16

Configure Printer ............................................................................................................16

Bluetooth Connection................................................................................................................19Bluetooth Settings................................................................................................................19Tap and Pair.............................................................................................................................20

Wireless LAN Connection.........................................................................................................20Static IP/DHCP.......................................................................................................................21

Dynamic IP Address (DHCP) ......................................................................................21Static IP Address .............................................................................................................21Infrastructure/Ad-hoc ..................................................................................................22

Wireless LAN Security .........................................................................................................22WEP 64 and 128 Bit.......................................................................................................22WPA2-PSK with CCMP..................................................................................................22WPA2-PSK with TKIP .....................................................................................................23WPA2-Enterprise ............................................................................................................23WPA-PSK with TKIP........................................................................................................24

Chapter 4 - Printer Display and Buttons ................................................... 25Front Panel .....................................................................................................................................25

On/Off Button .......................................................................................................................25Media Button .........................................................................................................................25LED Display .............................................................................................................................26Audible Indicators .................................................................................................................26

Set Sleep and Power Down Timer..........................................................................................27

Real-Time Clock (RTC)...............................................................................................................27Set the Date and Time .........................................................................................................27

Chapter 5 - Calibration.................................................................................. 29Calibrate the Media.....................................................................................................................29

Quick Media Calibration.....................................................................................................29

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Manual Media Calibration .................................................................................................30Gap Type Labels ..............................................................................................................30Black Mark Labels ..........................................................................................................31

Chapter 6 - Configuration Files....................................................................33Print Configuration Label .........................................................................................................33

Save and Load Configuration Files.......................................................................................33Save a Configuration File ...................................................................................................33Load a Configuration File...................................................................................................33

Chapter 7 - Maintenance ...............................................................................35Battery Charge Information.....................................................................................................35

Health Status ..........................................................................................................................35Gas Gauge ................................................................................................................................36

Change the Battery .....................................................................................................................36

Cleaning Intervals........................................................................................................................37Maintenance Schedule .......................................................................................................37Clean the Printhead..............................................................................................................38

Standard RP4 Models ...................................................................................................38Linerless Models .............................................................................................................38

About Software Updates ...........................................................................................................39

Upgrade the Printer Firmware ................................................................................................39Firmware Update ...................................................................................................................39

Chapter 8 - Troubleshooting.........................................................................43

Chapter 9 - Product Specifications .............................................................45RP2 Printer Specifications .......................................................................................................45

RP4 Printer Specifications .......................................................................................................47

Required Safety Labels..............................................................................................................49RP2 Printer ...............................................................................................................................49RP4 Printer ...............................................................................................................................49

Fonts..................................................................................................................................................49

RP2/RP4 User Guide v

Barcode Symbologies ................................................................................................................50

Graphics ..........................................................................................................................................50

Software and Firmware .............................................................................................................50Control Language Compatibility ....................................................................................50Device Management Support and Compatibility.....................................................50Network Compatibility.........................................................................................................50O/S Support ............................................................................................................................50Label Design Software Compatibility ...........................................................................50ERP Systems ...........................................................................................................................51Software Development Kit .................................................................................................51

Chapter 10 - Accessories .............................................................................. 53Belt Clip............................................................................................................................................53

Shoulder Strap/Hand Strap ....................................................................................................53

Belt Loop .........................................................................................................................................54

Soft Case .........................................................................................................................................54

USB On-the-Go ............................................................................................................................55

Chapter A - Printer Language Emulation.................................................. 57

Chapter B - Print Demo.................................................................................. 59NETira CT Printer Demo............................................................................................................59

vi RP2/RP4 User Guide

Customer Support

Technical AssistanceGo to sps.honeywell.com and select Support > Productivity to find a host of options to help you quickly find the support you need and/or who to contact.

For our latest contact information, go to sps.honeywell.com and select Support.

Product Service and RepairHoneywell International Inc. provides service for all of its products through service centers throughout the world. Go to sps.honeywell.com and select Support to find a service center near you or to get a Return Material Authorization number (RMA #) before returning a product.

Limited WarrantyFor warranty information, go to sps.honeywell.com and select Support > Warranties.

RP2/RP4 User Guide vii

http://www.sps.honeywell.com




viii RP2/RP4 User Guide

CHAPTER

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RP2/RP4 User Gu

GET STARTED

IntroductionThe RP Series printer family blends the rugged durability with state-of-the-art electronics and user-friendly features to redefine the standard in portable thermal printers. The printer’s USB, WiFi LAN, or Bluetooth® technology offers an easy interface to any host system.

To print labels or receipts, refer to the instructions included with the software you use to create the labels.

A Windows® printer driver can be found on our website. For more information, see Software Downloads.

Unpack Your DeviceAfter you open the shipping carton containing the product, take the following steps:

• Check for damage during shipment. Report damage immediately to the carrier who delivered the carton.

• Make sure the items in the carton match your order.

• Save the shipping container for later storage or shipping.

In order to print from your printer, the following items are required. If you do not have these items, contact your customer-support or sales representative for advice on where to purchase the items or where the required software can be downloaded.

• Power Supply (sold separately)The appropriate power supply for your region is required and is not included as part of the printer purchase. If you do not have an applicable power supply for your printer, you will need to order one.

• Connection CableYou will need a standard Mini B to USB A cable if you are connecting your printer via USB.

ide 1

• Print MediaHoneywell offers a full line of applicable printing labels, receipt media, and supplies.

About the BatteryPower is supplied to the printer by a rechargeable lithium ion battery. Batteries are shipped only partially charged. The battery should be charged for a minimum of 4 hours before initial use to ensure optimal performance.

See Battery Charge Information on page 35 for further information about the bat-tery.

Charge the Battery1. Install the battery in the printer. Align the release tab with the same side as the

charge contacts and lock the battery into position. The latch clicks into place when properly seated.

2. Connect the power supply to printer’s power jack.

Warning: The maximum operating temperature of the printer is 131ºF (55°C), however the maximum operating temperature for charging when used with a Honeywell power supply is limited to 104ºF (40°C). Charge the printer in a location that meets this temperature requirement.

2 RP2/RP4 User Guide

3. Connect the AC power cord to the power supply and plug into an outlet.

Note: Operating the printer while it is connected to the AC power supply can shorten the life of the battery and is not recommended.

Download Required SoftwareDownload and install the NETira® CT Printer Configuration Utility and Windows Printer Drivers software from the Technical Support Downloads Portal at honeywell.com/PSSsoftware-downloads.

Software DownloadsProduct support is available online through Technical Support. Software updates can be accessed through the Software Downloads portal. You will need to create a login account for portal access. Additional information such as purchased date, service agreement number, maintenance plan number, or software license number may be required for downloads.

1. Go to honeywell.com/PSSsoftware-downloads.

2. Create a login account if you have not already created one.

3. Install the Honeywell Download Manager tool. See “Note” on the portal page. This tool is required for downloads.

4. Locate the app or upgrade you want to download in the Software directory.

RP2/RP4 User Guide 3

https://honeywell.com/PSSsoftware-downloads

https://support.honeywellaidc.com/s/

https://hsmftp.honeywell.com



5. If prompted, enter additional information, and click Submit.

6. Select Download. Follow the prompts to download the file.

Printer DriversBefore you can use the printer with Microsoft® Windows® printing applications, you must install printer driver software on the PC. Drivers enable the printer to commu-nicate with your PC and with printer software applications.

You can access the Honeywell Technical Support Downloads portal at: honeywell.com/PSSsoftware-downloads. Click on Software > Printers > Printer Software and Drivers.

Note: Although Windows may auto-detect the printer when you connect it to a PC through a USB port, you still need to install printer drivers on the PC for the printer to operate correctly.

Install Honeywell Windows DriverUse InterDriver to install printer driver software on your PC.

1. Access the Honeywell Technical Support Downloads portal at honeywell.com/PSSsoftware-downloads.

2. Click on the (+) to expand the list. Then go to Software > Printers > Printer Drivers > Honeywell Windows Driver.

3. Open the Honeywell Software Download Manager and follow the instructions to download the file.

4. Extract the driver files to a location on your PC.

5. Double-click the .exe file to install InterDriver installation files to a local directory.

6. Install the drivers by following the installation instructions that are located in the InterDriver installation directory.

Install NETira® CT Printer Configuration Utility1. In the Technical Support Downloads Portal, go to Software > Printers > Printer

Software and Drivers > Printer Configuration Tools > NETira CT and click on Download.

2. Open the Honeywell Software Download Manager and follow the instructions to download the file.

3. Extract the file and then double-click the extracted installation file. Follow the prompts to install the software.





Install PrinterUse a USB connection to install the printer on a Windows system. The default USB class is CDC Composite. On some systems (e.g., handheld devices), you will have to change this USB class in order to connect. See USB Connection on page 15 for fur-ther information.

1. Connect the USB cable to the printer and to the USB port on the host system.

2. Power up your printer.

3. Your host computer should recognize the printer and begin adding the device driver. If the setup operation does not start, locate the Devices and Printers section in the Control Panel and select Add a Printer.

4. Select the appropriate RP printer model and follow the prompts to finish installation.

Configure Printer1. Turn the printer on and connect it to the computer using the USB cable.

2. Open the NETira™ CT Printer Configuration Utility Tool.

3. Query the printer by selecting Update_Available_Connections_For_Printer from the dropdown menu. This option will look for the USB Virtual COM Port.


4. After the utility updates the connections, select the USB_Virtual_COM port from the dropdown menu.

Note: Make sure this port is not in use by the printer driver when you add it to the host system.

5. Select Tools - Query Printer Configuration (or press CTRL-q) to display the printer’s configuration.

See Program the Interface beginning on page 15 for detailed information about changing your printer’s settings.

Safety Precautions for Lithium Batteries• Do not place batteries in fire or heat the batteries.

• Do not store batteries near fire or other high temperature locations.

• Do not store or carry batteries together with metal objects.

• Do not expose batteries to water or allow the batteries to get wet.

• Do not connect (short) the positive and negative terminals, of the batteries, to each other with any metal object.

• Do not pierce, strike or step on batteries or subject batteries to strong impacts or shocks.

• Do not disassemble or modify batteries.

Important Safety InstructionsThis printer has been designed to provide many years of safe, reliable performance. As with all types of electrical equipment, however, there are a few basic precautions you should take to avoid hurting yourself or damaging the equipment:

• Read the installation and operating instructions.

• Read and follow all warning instruction labels on the printer.

• Make sure all openings on the printer remain unblocked. Never insert anything into the openings or ventilation slots.

• Do not place the printer near a heat source.

• Do not use your printer near water or spill liquid into it.

Caution: There is a danger of explosion if the batteries are incorrectly replaced. Replace the batteries with only the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the recycle program for batteries as directed by the governing agency for the country where the batteries are to be discarded.


• Be certain that your power source matches a listed voltage rating for the printer (if unsure, check with your dealer or local utility company).

• Do not place the power cord where it can be stepped on and, if the power cord becomes damaged, immediately replace it.

If service is required, use only qualified trained technicians to repair your printer. See Customer Support.



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RP2/RP4 User Gu

LOAD THE MEDIA

Load Labels or PaperLoad labels or paper into the printer as follows:

1. Press down on the latch lock and lift up the printer’s cover.

ide 9

2. Slide and hold open the supply hubs.

3. Orient the paper as shown and insert into the printer.

4. Allow the supply hubs to retract onto the paper roll and press the cover down until it latches.

5. Press the media button 2 or 3 times to normalize tracking. Each button press advances the paper to the start of the next label.


External Media (RP4 only)1. Press down on the latch lock and lift up the printer’s cover.

2. Open the external media door located under the supply hubs.

3. Slide and hold open the supply hubs and install the media spacer.

4. Insert the media through the external media door and through the printer.


5. Press the media button 2 or 3 times to normalize tracking. Each button press advances the paper to the start of the next label.

Configure the MediaNote: If you haven’t downloaded the drivers and software, you must do so now. See

Download Required Software.

Most applications use the printer’s default media setting of Gap, for gap labels. However, if reflective (black mark), or continuous media is used, you must change the printer’s settings.

1. Turn the printer on. If you are using a USB interface, connect the USB cable to the computer.

2. Open the NETira CT Printer Configuration Utility Tool and click on Tools - Query Printer Configuration (or press CTRL-q) to query the printer.

3. Under Printer Information, select Media Label.

4. Click in the entries under the New Value column to update the settings for your media type. Each setting will have a dropdown list from which you can choose a new value.


Media Types and Settings

5. After updating the New Value column, ensure that the Include column checkbox is selected for the value, and click the Send button to send this change to the printer.

6. Allow 30 seconds for the printer to reset.

If you have issues with media registration after sending these settings to the printer, refer to Calibrate the Media on page 29.

Media Type

Gap Label Notch Edge Notch Center Reflective(Black Mark) Continuous

Sensor Type

Gap Not Supported Gap Black Mark (Top or Bottom)

Continuous Label Length (set value)

Setting Description

Continuous Label Length (1/100 inch)

Distance the printer will advance after pressing the Media Feed button. Distance is measured in 1/100 inch, so 1000 = 10 inches.

Label Width (1/100 inch)200 = 2 inch media300 = 3 inch media400 = 4 inch media

Maximum Label Length (1/100 inch)

Distance must be greater than the length of your media. Distance is measured in 1/100 inch, so 1000 = 10 inches.

Sensor TypeGap = labels with gapContinuous = media with no gapReflective = labels with Q-mark or black mark



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RP2/RP4 User Gu

PROGRAM THE INTERFACE

You can communicate with the host via USB Connection, Wireless LAN Connection, or Bluetooth Connection. The printer automatically connects to the first available port that provides valid data. To change that connection once it is established, power the printer off and back on again. Use the appropriate instruc-tions that follow for your interface.

Note: Power off the printer before connecting a power or an interface cable.

Note: If you haven’t downloaded the drivers and software, you must do so now. See Download Required Software.

USB ConnectionNote: You will need a standard Mini B to USB A cable if you are connecting your printer via

USB.

The USB Interface is supported in Windows 7.0 and greater. An Internet connection may be required. You may also need administrative access rights to your host com-puter for completing this installation. If you do not, you will need to log off and log in under a profile that has administrative rights for your host computer.

USB PortCharging Port

ide 15

Default USB ConnectionThe default USB class is CDC Composite. On some systems (e.g., handheld devices), you will have to change this USB class in order to connect. See USB Connection for further information.

1. Connect the USB cable to the printer and to the USB port on the host system.

2. Power up your printer.

3. Your host computer should recognize the printer and begin adding the device driver. If the setup operation does not start, locate the Devices and Printers section in the Control Panel and select Add a Printer.

4. Select the printer model.

Once completed, you should see the available printer on your host PC. You can adjust the printer’s USB settings using the instructions that follow.

USB SettingsThe type (or class) of USB connection for the host must be determined. The follow-ing USB connections are supported:

• CDC (Communication Device Class)

• Printer Class (Typical Windows® Printer)

• Composite (CDC/Printer Class)

Whenever possible, you should use the default setting, Composite (CDC/Printer Class), as it gives the most flexibility. However, on some systems (e.g., handheld devices), CDC or Printer Class should be selected since handheld devices have lim-ited support.

Configure Printer1. Turn the printer on and connect it to the computer using the USB cable.






6. Under Printer Information, select Miscellaneous.


7. Change (or confirm) the USB Mode parameter setting. Click on the New Value column dropdown arrow to display the list of possible settings.

8. Ensure that the Include column checkbox is selected for the new value, and click the Send button to send this change to the printer.

DPL Input Mode


2. Go to Tools - Set Input Mode.

3. Select the desired printer language from the dropdown. Click Set and Done.

4. Click the Send button to send this change to the printer.

Allow 30 seconds for the printer to reset.

Note: The NETira CT Configuration Utility can only communicate with the printer using the DPL printer language input mode. Once the printer has been set to use an input mode other than DPL, the printer’s input mode must be changed back to Auto or DPL when you need to communicate with NETira CT.


Bluetooth ConnectionFollow your host PC or device instructions for pairing a new Bluetooth device. You should see the printer as an available printer from your host. The default pass code is 0000. Once connected and the connection is established, adjust the printer’s Bluetooth settings.

Bluetooth SettingsThe printer is configured with default factory settings. To determine your printer's configuration, print a configuration label (see Print Configuration Label).


2. Under Printer Information, select Bluetooth.

3. Change (or confirm) the following Bluetooth parameter settings:

• Bondable: Yes

• Connectable: Yes

• Discoverable: Yes

• PassKey: Default 0000 (must match entry used on host computer)




Tap and PairYou can pair your Android™ phone with an RP2or RP4 printer by touching the devices together.

1. Place the Android phone on the printer.

2. The phone recognizes the printer and prompts you to pair.

3. Verify the pairing of the printer in your phone’s Bluetooth settings.

You can go to the Google Play Store and download the Print Service by Honeywell app to your phone, or use a printing application to send prints to the RP2 or RP4 printer.

Wireless LAN ConnectionThe printer makes IP requests at power-up, so before making a network connection to the printer consider how your IP address needs to be assigned. The IP address of the printer can be configured in one of two ways: use a static IP address or use IP discovery (DHCP, BootP or RARP).

1. Turn the printer on and connect it to the computer using the USB cable.






Static IP/DHCPThe printer can be configured to use a static IP or a dynamic IP obtained from a DHCP server.

Dynamic IP Address (DHCP)1. Open the NETira CT Printer Configuration Utility Tool and click on Tools -

Query Printer Configuration (or press CTRL-q).

2. Under Printer Information, click on Wireless General Network.

3. Set the IP address method to DHCP.

4. Set the DHCP parameters required for your network by clicking on those options in the New Value column.

5. Ensure that the Include column checkbox is selected for the new value, and click the Send button to send these changes to the printer.


Values obtained from the DHCP server are shown under Active IP address, Active Subnet Mask, and Active Gateway.

Static IP Address1. Open the NETira CT Printer Configuration Utility Tool and click on Tools -

Query Printer Configuration (or press CTRL-q) to query the printer.

2. Under Printer Information, click on Wireless General Network.

3. Change (or confirm) the following parameter settings:

• IP address method: Static

• Static IP address: Set for your network IP range

• Static Subnet mask: Set for your network subnet mask




Infrastructure/Ad-hoc1. Open the NETira CT Printer Configuration Utility Tool and click on Tools -


2. Under Printer Information, click on WIFI.


• ESSID: Type the name of your access point (Default = Honeywell)

• Network Type: Infrastructure or Ad-hoc

4. After updating the New Value column, ensure that the Include column checkbox is selected for the values, and click the Send button to send this change to the printer.


Wireless LAN SecurityThe printer can be configured to use several wireless LAN security protocols.

WEP 64 and 128 Bit1. Open the NETira CT Printer Configuration Utility Tool and click on Tools -



3. Click on Static WEP.


• WEP Selected Key: Select the key number to use

• WEP AP authentication: If users share 40 bit, use 64 bit encryption.If users share 128 bit, use 128 bit encryption.

• WEP Data Encryption: Enable WEP Data Encryption

• WEP Key #1-4: Enter the WEP keys used by your access point

5. After updating the new values, ensure that the Include column checkbox is selected for the values, and click the Send button to send this change to the printer.


WPA2-PSK with CCMP1. Open the NETira CT Printer Configuration Utility Tool and click on Tools -



3. Click on WPA/WPA2.



• Group Cipher: CCMP/AES

• Network Authentication Type: WPA2-PSK

5. In the WPA_PSK_TKIP/WPA2_PSK settings area, enter a new Pass Phrase.

6. After updating the new values, ensure that the Include column checkbox is selected for the value, and click the Send button to send this change to the printer.


WPA2-PSK with TKIP1. Open the NETira CT Printer Configuration Utility Tool and click on Tools -





• Group Cipher: TKIP

• Network Authentication Type: WPA2-PSK




WPA2-Enterprise1. Open the NETira CT Printer Configuration Utility Tool and click on Tools -





• Network Authentication Type: WPA2-Enterprise

• EAP Type: EAP-PEAP (EAP type can be variable. Other supported types are EAP-LEAP, EAP-TTLS, EAP-PEAP, and EAP-FAST.)

• Phase 2 Method: EAP-MSCHAPv2

5. In the WPA/WPA2 Enterprise area, enter a User Name and Password.




WPA-PSK with TKIP1. Open the NETira CT Printer Configuration Utility Tool and click on Tools -





• Group Cipher: TKIP

• Network Authentication Type: WPA-PSK_TKIP





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RP2/RP4 User Gu

PRINTER DISPLAY AND BUTTONS

Front Panel

The front panel has an LED display and 2 buttons.

On/Off Button

Media Button The media button advances the paper through the printer. When there is no paper in the printer, the button blinks red.

On/OffButton

Media Button

BatteryCharge

Level Bluetooth Indicator

WiFi Signal

Button Press Result

Any length press when printer is off Turn printer on

Short press (less than 5 seconds) Enter or exit sleep mode

Medium press (5 - 10 seconds) Print configuration label (see Print Configuration Label)

Long press (more than 10 seconds) Turn printer off

ide 25

LED DisplayIf all the LEDs are red and blinking, it indicates it is too warm or cold for the printer to print. See Product Specifications beginning on page 45 for more information.

Audible Indicators

Button Press Result

Short press Feeds label or paper length approximately 1 in. (2.54cm) when configured for continuous media. Feeds media to align with the next label when configured for gap or black mark media.

Press and hold for 3 to 4 seconds (when configured for continuous form receipt paper)

Media feeds continuously to the maximum label length

Icon Indication

On/Off

Solid green = Printer is onShort green flash = Printer is asleepBlinking red = Charger input voltage is too low or too high

Battery charge level

When not charging:Off = Battery is midway to fully chargedSolid orange = Battery charge is 10-30%Blinking red = Battery charge is 10% or lessWhen charging:Solid green = Battery charge is 90% or moreSolid red = Battery charge is less than 90%

Bluetooth indicator

Off = Bluetooth radio is off, disabled, not associated with a mobile device, or printer is off

Blinking = Data transmissionSolid blue = Bluetooth is enabled and connected

WiFi signal

Off = WiFi radio is off, disabled, not associated with a mobile device or network, or printer is off

White = WiFi is enabled and connected

Beeps Indication

1 long beep Power supply disconnected

2 short beeps every 5 seconds No media

2 long beeps Power supply connected

3 short beeps Battery charge is low

5 short beeps Printer door open


Set Sleep and Power Down TimerThe RP Series printer display enters sleep mode after 1 minute of inactivity. Press any button to wake. The printer shuts down after 120 minutes of inactivity unless it is charging. The sleep and shutdown periods can be adjusted or disabled.



3. Go to System Settings, then Printer Sleep Timeout to adjust the sleep settings, or Printer Power Down Timeout to adjust the shutdown settings.

Real-Time Clock (RTC)The Real-Time Clock (RTC) is powered from a rechargeable coin cell. Once the RTC is set, and as long as the main battery is in place and has a reasonable charge, the RTC will continue to keep time. If the main battery is pulled, the time setting is retained for 6 months. After 6 months the time will be lost and will need to be reset once power is restored.

Set the Date and TimeTo view the current date and time:


2. Select Printer Information.

3. View the current RTC date and time stamp in the Printer Date Time section.

To change the date and time:

1. Click on Tools - Printer Diagnostics to open the Select a Date and Time win-dow.

2. Click on Set Date.

3. Set the date and time fields and click OK.



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CALIBRATION

Calibrate the MediaThe printer is factory-calibrated for operation with most media types (both gap and reflective). Try your media without performing any calibration adjustments first to determine if the factory settings are compatible. Only perform the calibration adjustments if you are experiencing media-registration issues.

Note: The battery should be charged to 50% or more before starting media calibration.

The Quick Media Calibration should be performed first. If it fails to detect the start of each label properly, proceed to Manual Media Calibration. Install media in the printer before calibrating it.

Note: Once you have calibrated the printer, you can save this configuration and share it with other users or printers. See Configuration Files beginning on page 33.

Quick Media Calibration1. Turn the printer on. If using a USB interface, connect it to the computer using

the USB cable.


3. In the Printer Information column, click on Sensor Calibration.

ide 29

4. Click the Quick Media button.

5. The printer feeds media while the sensor is calibrated. If the calibration is not successful, repeat the procedure or use Manual Media Calibration.

Manual Media CalibrationManual media calibration is used when the Quick Media Calibration has failed to detect the start of each label. This procedure performs a complete recalibration of the sensors and will optimize the printer to your media. In some instances, you may need to perform a Quick Media Calibration after the manual media calibration to further optimize the printer’s sensor.

Sensor calibration is needed to set either the black mark or the gap value of the media sensor on the printer.

Gap Type Labels1. Open the NETira CT Printer Configuration Utility Tool and click on Tools -




3. Click the Manual Media button.

4. When prompted for the media type, select Interlabel/Gap and click OK.

5. Load Stock

a. Place the face of the media over the printer’s sensor and close the door. b. Click OK.

6. Load Special Backing Media

a. Peel the labels off the backing and place the backing over the printer’s sen-sor.

b. Close the door and click OK.7. Remove Stock

a. Remove all media from the printer and close the door. b. Click OK.

If the calibration is not successful, repeat the procedure.

Black Mark LabelsNote: A special media with black marks is necessary to perform this calibration.




3. Click the Manual Media button.

4. When prompted for the media type, select Black Mark and click OK.

5. Load the media and click OK.

If the calibration is not successful, repeat the procedure.


CHAPTER

6

RP2/RP4 User Gu

CONFIGURATION FILES

Print Configuration LabelA configuration label provides the firmware version, memory allocations, enabled options, communications settings and label-counter data for the printer. To print

the configuration label, press and hold the power button for 5 to 10 seconds and then release.

Save and Load Configuration FilesOnce you have configured the printer, you can save the configuration and share it with other users or printers.

Save a Configuration File1. Turn the printer on. If you are using a USB interface, connect the USB cable to

the computer.


3. The current settings (either as-is or with changes you add) can now be saved to a file. Click on File - Save As.

4. Select a location and name for this configuration file. The file extension is .cfg.

Load a Configuration File 1. Turn the printer on. If you are using a USB interface, connect the USB cable to

the computer.


3. Click on File - Open.

ide 33

4. Select the .cfg file you want to load.

Note: Check the Include Sensor Calibration Data on Open checkbox to import sensor data with the configuration. Sensor data is printer-specific and should only be imported to the same printer from which it came.


CHAPTER

7

RP2/RP4 User Gu

MAINTENANCE

Battery Charge InformationOnce the battery is at a low charge level, the printer stops printing and queues print jobs. The battery should be replaced at this time so the printer can print the queued jobs. If the battery is not replaced before the supercap is drained, all queued jobs will be lost.

The battery has a test button on it so you can determine how much charge is left.

Health StatusPress the test button once quickly. The Test indicator (circled in green) lights up to show the health status of the battery.

TEST

LED Color Cycle Count

Green 1 - 400

Amber 400 - 500

Red 500 - 999

ide 35

Gas GaugePress the test button and hold for longer than 5 seconds. The 4 gas gauge lights appear in green to show the amount of charge left in the battery.

Change the Battery1. Remove the old battery from the printer and reinstall the new battery in the

printer.

Note: The printer can run for 20 - 120 seconds without a battery and not lose connectivity or need a restart.

0 - 9% 10 - 39% 40 - 79% 80 - 100%


2. Connect the power supply to printer’s power jack then connect the AC power cord to the power supply. Plug into an outlet.

Cleaning IntervalsProper cleaning is critical. To maintain peak performance of the printer, Honeywell offers a complete line of cleaning products, including pens, cards, films and swabs. The following table outlines the recommended maintenance schedule for the vari-ous printer parts.

Maintenance Schedule

Warning: Operating the printer while it is connected to the AC power supply can shorten the life of the battery and is not recommended.

Area Method(Standard Models)

Method (Linerless Models) Interval

Printhead Cleaning card or cottonswab with isopropyl alcohol

Cleaning pens After 3-5 rolls of media

Platen roller Cotton swabwith isopropyl alcohol


Peel off roller Cleaning pens Cleaning pens After 3-5 rolls of media


If print quality declines (symptoms include non-compliant barcodes, print drop-outs and streaks), the typical cause is debris buildup on the printhead. When the buildup is not removed it may lead to reduced service life or printhead failure. Streaks in printed labels usually indicate a dirty or faulty printhead.

Clean the Printhead

Standard RP4 ModelsClean the printhead using a cleaning card:

1. Open the printer and remove all media.

2. Open the fan fold door in the bottom of the printer.

3. Insert the cleaning card through the door and close the printer cover.

4. Press the Media Feed button several times to feed the cleaning card through the printer. Repeat if necessary.

5. Reload media and close the printer.

6. Press the Media Feed button to feed the media through.

Linerless ModelsCleaning pens are used on linerless-model printers or any printer with adhesive buildup. They are used to clean components that are exposed directly to adhesive.

Lid roller Cotton swabwith isopropyl alcohol


Media sensor Compressed air Compressed air Monthly

Interior Compressed air Compressed air As needed

Printhead

Media Sensors


Step 1. Rub this pen along the sticky component to break down the adhesive buildup.

Step 2. Rub this pen along the component to remove the buildup.

The pen cap has a plastic scraper that can be used to remove large amounts of adhesive buildup.

About Software UpdatesCyber security best practices include keeping your device apps and OS up to date. To help, Honeywell offers maintenance patches, security updates and operating system upgrades.

Availability and cost depend on the following:

• Date of purchase of the device or software app.

• Warranty status.

• Service agreement status (devices) or Maintenance plan status (apps).

To learn more about Honeywell Services, go to https://sps.honeywell.com/us/en/services/productivity/support-services.

Upgrade the Printer FirmwareCheck for periodic updates to the printer firmware. The latest version of the firm-ware is available from the Honeywell Technical Support Downloads portal (honeywell.com/PSSsoftware-downloads).

Note: After you upgrade the printer firmware, restore the default settings and calibrate the media sensors

Firmware UpdateWhen program updates and/or new features are added, a firmware update can be downloaded to the printer.

1. From the Technical Support Downloads Portal at honeywell.com/PSSsoftware-downloads, go to Software > Printers, select your type of printer, then click Current > Firmware and download the current firmware file.

2. Extract the file to a local directory on your computer.


Caution: Do not use on the platen roller or sensors.





https://sps.honeywell.com/us/en/services/productivity/support-services

https://sps.honeywell.com/us/en/services/productivity/support-services

4. Open the NETira CT Printer Configuration Utility Tool.

Note: NETira CT must be version 1.0.0.92 or higher.





8. Select Tools - Update Printer via File Streaming Method.

9. Click OK to continue.

10. Click on Application Mode.

11. Click on the checkboxes for Boot M and for Firmware and browse to the directory where you extracted the firmware files. Each file has a .bin extension, and the Boot M file includes the string “MBOOT” in the file name.

12. Click the Send button to start the download.

The Bluetooth, WiFi, and Media Feed buttons on the printer flash slowly, then quickly. Once the buttons stop flashing and the power light is solid green, the printer is ready for normal operation.



CHAPTER

8

RP2/RP4 User Gu

TROUBLESHOOTING

Once you have corrected any of the following problems, press the media button

to clear the alarm.

Print quality is bad

• Clean the printhead (see on page 37).

• The temperature setting may be incorrect for the media being used. Use the NETira CT Printer Configuration Utility or software commands to adjust the heat setting and print speed.

• The printhead may be faulty. Call for service (see Product Service and Repair).

Printer indicates it is out of media, even though it is not

• The printer sensor may have accumulated paper dust. Clean the sensor with compressed air.

Printer doesn’t print or prints several labels at once

• The labels are incorrectly loaded. See Load the Media.

• The media is not calibrated. See Calibration.

• The media sensor or sensor circuitry may be defective. Call for service (see Product Service and Repair).

Printer skips every other label or occasionally skips labels

• The label is formatted too close to the top edge of the label. Leave white space equal to 8-dot rows, about .02 inch (.5mm) at the top of the label.

• The media is not calibrated. See Calibration.

• The media sensor or media-sensor circuitry may be defective. Call for service (see Product Service and Repair).

Unable to print rotations

• The characters are formatted outside the dimensions of the label. Check that the row and column values provide enough room for the height of the image being printed.

ide 43

Printing is light on the right side of the label

• The printer’s cover is not latched down. Latch it.

• The printhead is not properly aligned. Call for service (see Product Service and Repair).

Printer fails to power on

• The battery may need to be charged. Charge the battery (see Charge the Battery).

Label advances 8 inches before a fault indication

• The media may not be properly loaded. See Load the Media. When loading media, make sure the supply hubs are against the media and that gaps or marks in the labels are in line with the media sensor.

• The media sensor or media-sensor circuitry may be defective. Call for service (see Product Service and Repair).

Labels move excessively from side to side during printing

• The media may not be properly loaded. See Load the Media. When loading media, make sure the supply hubs are against the media and that gaps or marks in the labels are in line with the media sensor.


CHAPTER

9

RP2/RP4 User Gu

PRODUCT SPECIFICATIONS

RP2 Printer SpecificationsRP2

Parameter Specification

Mechanical

Height 3 in. (77mm)

Length 6.3 in. (160mm)

Width 4.6 in. (116mm)

Weight (printer and battery only) 1.58 lbs. (0.72kg)

User Interface

Buttons 2

Electrical

DC Input

Smart Battery External DC Jack and External Charge Contacts 9.5-14V, built-in spike and surge protection

Battery

Lithium Ion 8.4V2600 mAHr minimum

Endurance Prints more than 320 4”x6” (102 x 152 mm) labels when operating 16 continuous hours

Expected Charge Time 4-6 hours

Communication

USB Interface 2.0 (full speed)

Bluetooth Interface Versions 4.0 LE (for BT only configuration)/4.1 LE (for BT+Wi-Fi dual model configuration), Class 2, Serial-port profile iOS certified

ide 45

Wireless LAN

Network Standard IEEE 802.11 a/b/g/n/ac with Dual Radio

Wireless Access Modes Infrastructure and ad-hoc

Security Protocols WEP (64/128), WPA (TKIP/RC4), WPA2 (CCMP/AES)

Authentication LEAP, EAP-PEAP, EAP-FAST, EAP-TTLS, EAP-LEAP

Network Support DHCP, TCP, UDP, DNS, BOOTP

Print Technology

Print Head Direct thermal, 203 DPI

Print Width 2.8 in. (71.1mm)

Print Speed 4 in. (102mm) per second

Memory

Installed Memory 64 MB RAM/2 GB Flash

Media

Media Roll Width 1 - 2.25 in. (25 - 57mm)

Maximum Print Width 1.89 in. (48mm)

Maximum Roll Capacity 2.25 in. (58mm) outside diameter

Core Sizes 0.4 in. (10.16mm), 0.75 in. (19mm), or 1 in. (25.4mm) inside diameter

Media Thickness 2 - 6.3 mil (.05 - .16mm)

Environmental

Temperature Ranges:

Operating -4°F to + 131°F (-20°C to 55°C)

Storage -22°F to + 149°F (-30°C to 65°C)

Charging 32°F to + 104°F (0°C to 40°C)

Humidity Up to 10-90% non-condensing

Mechanical Drop Operational after 50 drops from 6.6 feet (2m) to concrete

ESD Sensitivity 15 kV direct air8 kV contact

IP Rating IP54 dust and water

RP2

Parameter (Continued) Specification


RP4 Printer SpecificationsRP4

Parameter Specification

Mechanical

Height 3 in. (77mm)

Length 7.36 in. (187mm)

Width 6.46 in. (164mm)

Weight (printer and battery) 2.25 lbs. (1.02kg)

Weight (printer only) 1.72 lbs. (0.78kg)

User Interface

Buttons 2

Electrical

DC Input

Smart Battery External DC Jack and External Charge Contacts 9.5-14V, built-in spike and surge protection

Battery

Lithium Ion 8.4V4900 mAHr minimum

Endurance Prints more than 960 4”x6” (102 x 152 mm) labels when operating 8 continuous hours

Expected Charge Time 4-6 hours

Communication

USB Interface 2.0 (full speed)

Bluetooth Interface Versions 4.0 LE (for BT only configuration)/4.1 LE (for BT+Wi-Fi dual model configuration), Class 2, Serial-port profile iOS certified

Wireless LAN

Network Standard IEEE 802.11 a/b/g/n/ac with Dual Radio

Wireless Access Modes Infrastructure and ad-hoc

Security Protocols WEP (64/128), WPA (TKIP/RC4), WPA2 (CCMP/AES)

Authentication LEAP, EAP-PEAP, EAP-FAST, EAP-TTLS, EAP-LEAP

Network Support DHCP, TCP, UDP, DNS, BOOTP

Print Technology

Print Head Direct thermal, 203 DPI

Print Width 4.1 in. (104.8mm)

Print Speed Up to 5 in. (127mm) per second in draft mode

Memory

Installed Memory 64 MB RAM/2 GB Flash


Media

Media Roll Width 2 - 4.4 in. (51 - 111mm)

Maximum Print Width 4.1 in. (104mm)

Maximum Roll Capacity 2.25 in. (58mm) outside diameter

Core Sizes 0.4 in. (10.16mm), 0.75 in. (19mm), or 1 in. (25.4mm) inside diameter

Media Thickness 2 - 6.3 mil (.05 - .16mm)

Environmental

Temperature Ranges:

Operating -4°F to + 131°F (-20°C to 55°C)

Storage -22°F to + 149°F (-30°C to 65°C)

Charging 32°F to + 104°F (0°C to 40°C)

Humidity Up to 10-90% non-condensing

Mechanical Drop Operational after 50 drops from 6.6 feet (2m) to concrete

ESD Sensitivity 15 kV direct air8 kV contact

IP Rating IP54 dust and water

RP4

Parameter (Continued) Specification


Required Safety Labels

Fonts10 alphanumeric fonts from 2.5 to 23 point, including OCR-A and OCR-B.

Bluetooth Address

WiFi MACAddress

RP2 Printer

ComplianceLabels

RP4 Printer

ComplianceLabel

WiFi MACAddress

Bluetooth Address

Compliance Label


Barcode SymbologiesLinear: Codabar, Code 3 of 9, Code 93, Code 128, EAN-8, EAN13, Interleaved 2 of 5, HIBC, Plessey, MSI, UCC/EAN-128, UPC-A, UPC-E, UPC 2 and 5-digit addendums, Postnet, Telepen, MaxiCode, FIM, USD-8.

2D Symbologies: PDF417, Aztec, QR Code, GS1, Data Matrix, TCIF Linked Code 39, MicroPDF417

GraphicsGraphics, including transient “print once” graphics, and logos are stored in flash memory.

Software and FirmwareNERira Configuration Tool for complete printer setup.

Control Language CompatibilityLine Printer Mode, Easy Print, DPL, ZPL II®, CPCL, IPL™, XML (limited)

Device Management Support and CompatibilityNETira

NETira MD: mobile device management utility for smart mobile devices

AirWatch® Mobile

Wavelink® Avalanche MC

Soti Mobilink

Network Compatibility TCP/IP-based networks, AS/400 (LPD)-based networks

O/S SupportMicrosoft® Windows® XP, Vista, 7, 8, and 10

Label Design Software CompatibilityBarTender®, Niceware/NiceLabel


ERP SystemsSAP®, Oracle®

Software Development KitAndroid™ 4.0 and above

Apple iOS 5,6, and 7

Microsoft® Windows desktop up to Windows® 8, Windows® 8 Store, Windows® Mobile and Windows® CE

C++, C Sharp, Java™, ActiveX Control



CHAPTER

10

RP2/RP4 User Gu

ACCESSORIES

Belt ClipThe belt clip is included with your printer. The nub attachment allows the printer to swivel for comfort when you are bending over or getting in and out of vehicles.

Shoulder Strap/Hand StrapEach hand or shoulder strap incorporates heavy-duty clasps for an easy and secure attachment, however, these are not OSHA-approved safety straps.

Both the hand strap and shoulder strap have a limited breakaway strength. If the strap is caught or wrapped and pulled beyond normal use the strap will come off the attachment points. Do not use the straps for mounting, hanging or as the means for a permanent installation of the printer. If the latch appears damaged (white stress marks in the plastic) discontinue use and replace.

ide 53

Belt Loop

The Velcro® loop fastens comfortably and securely around your belt and keeps the printer secure. The nub attachment allows the printer to swivel for comfort when you are bending over or getting in and out of vehicles.

Soft Case

Proper use of this case will allow the printer to be used in harsh, dusty, or rainy environments. This case will protect your product against water from any direction and particles as small as dust. This case can be used in conjunction with the hand/shoulder straps as well the belt-loop and belt-clip accessories.

The soft case is not designed for extensive prolonged use in the rain. Do not allow water to enter the case when changing media.

1. Slide the printer into the case, then close the case using the 2 side zippers and Velcro® closure.

2. Fold back the paper exit flap for each print job. The paper exit flap can also be rolled up out of the way and secured using the Velcro® strip. Doing so decreases the effectiveness of the case for water protection.

Caution: Excessive water inside the printer, even if a soft case is used, may violate your warranty.


Never attempt to charge when the printer case or printer is wet since a short circuit could occur. Remove the printer from the case, allow to completely dry, and then charge. In the event water is believed to have entered the printer, remove the bat-tery and allow the unit to dry for several days before installing the battery or charging.

USB On-the-GoThe RP2 or RP4 printer can act as a host so another device such as a barcode reader, USB flash drive, or keyboard can be added. Contact your Sales Representa-tive for a USB On-the-Go cable.



APPENDIX

A

RP2/RP4 User Gu

PRINTER LANGUAGE EMULATION

The RP2 and RP4 printers support several printer languages, such as CPCL, ZPL, and DPL. The printers default to auto input mode that detects the type of script, then switches to the desired printing language. The following instructions guide you through manually changing the printer language.

Note: You should only select up to 2 printer languages. You may experience unintended results if you select more than 2.


2. Go to Tools - Set Input Mode.

3. Select the desired printer language from the dropdown. Click Set and Done.

4. Click the Send button to send this change to the printer.

Allow 30 seconds for the printer to reset.

Note: The NETira CT Configuration Utility can only communicate with the printer using the DPL printer language input mode. Once the printer has been set to use an input mode other than DPL, the printer’s input mode must be changed back to Auto or DPL when you need to communicate with the NETira CT.

ide 57


APPENDIX

B

RP2/RP4 User Gu

PRINT DEMO

You can send demo label formats to the printer using Netira CT.

NETira CT Printer Demo1. Open the NETira CT Printer Configuration Utility Tool and click on Tools -


2. Go to Tools - Printer Demo.

3. Browse to the folder containing the print files. Highlight the files to be printed and click Add.

4. Click Print to send the files to the printer.

ide 59


™

Honeywell 855 S. Mint StreetCharlotte, NC 28202

sps.honeywell.com

RP234-EN-UG Rev E10/21


Documents

RP2, RP4 Mobile Printers User Guide