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tnemeganaM ksiR What is a risk
A risk is the chance of something happening as a result of a hazard or threat which will impact on your
business activity or planned event Risk arises out of uncertainty It is measured in terms of the probability
of it happening and the impact if it does happen
What is risk management
Risk management is the process which is used to avoid reduce or control risks
ldquoThere should be a balance between the cost of managing risk and the benefits you expect from
taking that riskrdquo
Ex When you set out on a car journey you are subconsciously going through a process to
minimize the risks you may encounter For example you check the cars fuel level to ensure you
avoid the risk of running out of petrol before you reach your destination This is risk
management
Risk management process
The process of managing risks involves a series of steps At each step you should consult with
others to get their points of view Each situation is different and requires its own risk
management strategy
The risk management process is shown below
(AustralianNew Zealand Standard for Risk Management ASNZS 43601999)
Step 1 - Establish the context
The first step in the risk management process is focused on the environment in which your
organization operates You need to consider this environment so that you can establish the
boundaries in which risks must be managed and guide your decisions on managing risks
When you establish the context for managing risk ask yourself the following questions
What is the activity or activities I want to risk manage What outcomes do I expect from the activity What are the critical factors relative to the activity Who are the stakeholders in the activity What are the risk criteria for identifying whether a risk is acceptable or not
Step 2 - Identify the risks
Step 2 involves identifying the risks which arise from all aspects of the environment you
established in Step 1 Your aim is to develop a complete list of the risks and what each involves
You will
select the best methods to identify potential risks examine all sources of possible risks identify all potential risks whether they are random internal or external to the organization examine each risk from the perspective of both internal and external stakeholders
If you do not identify a potential risk it can pose a major threat to your organization No risk is
too small or too large to have an impact
Types of risk
Risks can be
physical involving personal injuries environmental and weather conditions and the physical assets of your organization such as equipment and vehicles
financial involving theft fraud loans membership fees insurance costs damages claims or penalties and fines
legal involving the responsibilities imposed by federal state and local Government laws as well as laws derived from custom and judicial precedent
Ethical or moral involving actual or potential harm to the reputation or beliefs of an individual or organization
Risk variables
Some risks cannot be controlled by the organization However they may still be able to be
managed and therefore should be identified
Risks can be classified as
Internal - those which are part of the organizations activity eg risk of a client or participant
being injured by the equipment used
External - those which impact on the organization or its activities eg legislative change that
requires pools to be fenced
Random - those which are unpredictable eg a lightning strike
Step 3 - Analyze the risks
After you have completed Steps 1 and 2 to establish the context of risk management and
identify the risks assess the impact of these risks You want to separate minor acceptable risks
from major risks which must be managed
This involves deciding on the relationship between the impact and the impacts of the risks you
have identified The level of risk should be analyzed in relation to what you are currently doing
to control that risk
For example the risk control measure for a wet slippery floor may be to put up a sign warning
customers about it There is still a risk remaining that a customer may slip on the Calculating
the level of risk
Evaluate the probability of a risk occurring according to the ratings in the left-hand column
Evaluate the impact if the incident occurred according to the ratings in the top row
Calculate the level of risk by finding the intersection between the likelihood
and the consequences
Probability
Impact
Insignificant Minor Moderate Major Catastrophic
Almost certain High High Extreme Extreme Extreme
Likely Moderate High High Extreme Extreme
Possible Low Moderate High Extreme Extreme
Unlikely Low Low Moderate High Extreme
Rare Low Low Moderate High High
(Adapted from AustralianNew Zealand Standard for Risk Management ASNZS 43601999)
Defining the level of risk
Once you find the intersection between the likelihood and the consequences you have
determined the level of risk What does it mean in terms of treating the risk
Extreme An extreme risk requires immediate action as the potential could be devastating to the organization
High A high level of risk requires action as it has the potential to be damaging to the organization
Moderate Allocate specific responsibility to a moderate risk and implement monitoring or response procedures
Low Treat a low level of risk with routine procedures
Step 4 - Evaluate the risks
You have already established the context of risk management identified and analyzed the risks
In Step 4 you evaluate the risks by comparing the level of risk with the risk criteria you
established in Step 1 You will be deciding whether risks are acceptable or not
Your evaluation will take into account the following
The importance of the activity you are risk managing and its outcomes The degree of control you have over the risk The potential and actual losses which may arise from the risk The benefits and opportunities presented by the risk
Deciding whether a risk is acceptable
An acceptable risk is not necessarily one which is insignificant
You may decide that a risk is acceptable because
The risk level is so low that it does not warrant spending time and money to treat it
The risk level is low and the benefits presented by the risk outweigh the cost of treating it
The opportunities presented by the risk are much greater than the threats
Step 5 - Treat the risks
After evaluating the risks you have identified in a particular activity the next step is to treat the
risks you have decided as unacceptable You will do this by
Identifying options to treat risks
The options which are available to you to treat risks are to
Avoid the risk
Control the risk Transfer the risk Retain the risk
Avoid the risk by deciding not to proceed with the activity or by choosing another way to
achieve the same outcome If you choose this option you may increase the level of other risks
which already exist
Control the risk by reducing either the probability of the risk occurring the impact of the risk or
both
Transfer the risk by shifting all or part of the responsibility of the risk to another party who is
best able to control it There is a new risk here in that the party to which you have transferred
the risk may not control the risk well
Retain the risk after accepting that it cannot be avoided controlled or transferred It is not
always possible or cost effective to treat all risks attached to an activity You will also retain any
risks which you have not identified in Step 2 of the Risk Management Process Retaining the risk
may be the best option where there is still a risk remaining after other risk treatment options
has been put in place
You need to monitor retained risks and decide how you can cover costs if a loss occurs In some
cases you may decide to set funds aside to ensure that you can adequately cover the loss
Selecting the best treatment option
When you select the best treatment option for a specific risk compare the benefits of
implementing an option with the cost of that implementation There is no point spending
$20000 to avoid a risk which has consequences which will cost you $1000 However if there
were many instances when you could incur this cost of $1000 it could be worth spending
$20000 to treat the risk
Every decision you make on how to treat risks can result in new risks arising
Relationships
ldquoEven in technical lines such as engineering about 15 of ones financial success is due to ones
technical knowledge and about 85 is due to skill in human engineering personality and the
ability to lead peoplerdquo
Dale Carnegie
Dale Carnegie was an American writer and lecturer and the developer of famous courses in self-improvement
salesmanship corporate training public speaking and interpersonal skills
Effective Communication in Relationships
Communication model
Principle 1 Donrsquot criticize condemn or complain
bull Those rewarded for good behavior will learn much more rapidly and retain what it
learns far more effectively than those punished for bad behavior
I have no right to say or do anything that diminishes a man in his own eyes
What matters is not what I think of him but what he thinks of himself Hurting a man in his
dignity is a crimerdquo
Hat hard story
People would most likely blame it on others or just see themselves as guilty
Jet fuel gt gasoline story
Donrsquot attack anythingaction
Principle 2 Give honest and sincere appreciation and praise the slightest improvement
ldquoThe deepest principle in human nature is the craving to be appreciated
The desire for a feeling of importance is one of the chief distinguishing differences between mankind and the animals Everyone wants to feel important and appreciated in any way So when dealing with people it is important to put in mind that they are seeking praise and appreciation and not expecting criticism or blaming and when they do something wrong and you have to mention it then this is a nice way to avoid anger and resentment first start with praise a good thing in them or in their actions then mention the fault politely and in a friendly way A great man shows his greatness by the way he treats little men Praise does not flatter The difference between a flatter and a praise one is sincere and the other is
selfish one comes from the heart and the other comes from the mouth
Dont take things for granted Hay story
Thank value So when criticism is minimized and praise emphasized the good things people do will be reinforced
and the poorer things will decline for lack of attention Therefore if you want to encourage people
on to success you ought to praise the slightest improvement they do be hearty in your approbation
and generous in your praise
Guess what If some people are so hungry for a feeling of importance that they actually go insane to
get it imagine what miracle you and I can achieve by giving people honest appreciation this side of
insanity
Examples
In the early 19th century a young man in London aspired to be a writer But everything seemed to be against him He had never been able to attend school more than four years and His father had been flung in jail Finally he got a job pasting labels on bottles of blacking in a rat-infested warehouse He had so little confidence in his ability to write that he sneaked out and mailed his first manuscript in the dead of night so nobody would laugh at him Story after story was refused Finally the great day came when one was accepted One editor had given him recognition He was so thrilled that he wandered aimlessly around the streets with tears rolling down his cheeks The praise and recognition that he received through getting one story in print changed his whole life for if it hadnt been for that encouragement he might have spent his entire life working in rat-infested factories You may have heard of that boy His name was Charles Dickens A manager was so frustrated with his secretary that she was never on time so when he saw her he said Thats a pretty dress you are wearing this morning and you are a very attractive young womanIt was so unusual so unexpected that the secretary blushed in confusion Then he said Now dont get stuck up I just said that to make you feel good From now on I wish you would be a little bit more careful with your punctuation
Principle 3 Arouse in the other person an eager WANT
Become interested in people and talk in terms of their interestsrdquo
Take the hook to suit the fish
We do everything because we want something
ldquoIf there is any one secret of success it lies in the ability to get the other personrsquos point of
view and see things from that personrsquos angle as well as from your ownrdquo
Henry Ford
Timrsquos KG example
Principle4 ldquoSmile
A simple way to make a good impression The expression one wears on ones face is far more important than the clothes one wears on ones back The effect of a smile is powerful - even when it is unseen Suggest that you smile when talking on the phone Your smile comes through in your voice Actions speak louder than words and a smile says ldquoI like you You make me happy I am glad to see yourdquo That is why dogs make such a hit They are so glad to see us that they almost jump out of their skins So naturally we are glad to see them A babyrsquos smile has the same effect ldquoThere is nothing either good or badrdquo said Shakespeare ldquobut thinking makes it sordquo An ancient Chinese wise saying ldquoA man without a smiling face must not open a shoprdquo
Your smile is a messenger of your good will Your smile brightens the lives of all who see it Especially when that someone is under pressure from his bosses his customers his teachers or parents or children a smile can help him realize that all is not hopeless - that there is joy in the world rdquoتبسمك فى وجه أخيك صدقةldquoCount the number of people you see every day see how much ldquothawabrdquo can you conquer per day
Presentation Skills
What is Presentation
Presentation is the process of showing and explaining the content of a topic to an audience
Presentation is also considered as a way of communication in which you present your idea thoughts knowledge
Why do we need Presentation
Presentations
Fear of Presentations
We all get into fear of public speaking and it is considered as the second source of fear in our life after the unknown
Why do we have fear
We do have fear from public speaking for many reasons may because we are afraid of looking foolish or all the eyes are on you or afraid of doing mistake or to forget something important you want to say the list of sources of fear is endless
You have to be sure that all this fears will never go away until you get down and do it until you prepare yourself and do a presentation and be sure from inside that you will handle it
Phase 1 Preparation amp Planning
Prepare yourself
Recognize your edge
Everyone has a different edge in speaking with other this edge differs from one to another search for your edge and conduct your presentation through it
Example your edge is being funny so you conduct your presentation in a funny way but be sure that this is your edge otherwise it will have negative effect on you
Study your audience
While preparing your presentation you have to know who are your audience you have to know the size
of the audience their knowledge in the topic your are going to talk about their common interest so there is a great difference between doing a presentation in front of your friends or your doctor or in front of your manager
Prepare the presentation
Set objective(s)
At first you have to know why are you going to do that presentation you have to list what are the objective(s) that you want your audience to get out from your presentation
Develop an outline
Develop an organized outline to reach at the end the objective(s) that you specified at first and let the main outline is an introduction to the presentation and then the presentation it self and then conclusion
Tell the people what you are going to tell them then tell them then tell them what you told them
Gather the needed data
Gather needed data from all sources available till you find yourself aware of the material you want to conduct and know how to handle it
Organize amp structure your material
After knowing the material start to organize it in a proper sequence to let the audience dont miss the flow of the topic
The first 30 second
You have to prepare the fist 30 second in your presentation very well because the audience will build a first impression on you in the first of the presentation and decide will continue listening to you or not
Get ready
Rehearsal
You have to try out your presentation at least once before the real presentation because you may find something missing or may find better way to say a certain part
Clothes
Try to dress in comfortable clothes try to avoid the distracting colors which will distract your audience from the main presentation to concentrate in your clothes
Take several breathes
Before performing the presentation take several breathes which will help you feel relax and reduce the tension caused by the fear of the public speaking
Phase 2 Presenting
In a comprehensive research on Communication it was found that in a face-to-face encounter depend
7 on the words and the main material
38 on the voice tonality volume clarity
And 55 on the visual aid the slides pictures the appearance of the presenter presenter body language and his movement
Appearance
Eye contact
Eye contact is looking to all your audience and not focusing to a certain group by building a correct eye contact you will build trust between you and your audience and will let them feel that you are talking to each one of them alone
Facial expression
You can deliver your message by our facial expression your facial expression must suit what you are presenting also relaxing your face muscles will be reflected on the audience and they will feel relaxed too
Body Language
Let all your body act as the world you are saying the movement of your hands has to be slowly and informative and try to let your movement in a half circular shape
Visual Aid
Using a PowerPoint slides try to organize your slides in proper way by using pictures that help you in delivering the message and try to avoid too much animation so as not to be distracting
If you are using a board take care not to give your audience your back while writing
Voice
Volume
Watch your voice and consider talking in a suitable volume that everyone can hear you without being annoyed of loud voice
Tonality
Change your tone of your voice to suit what your are saying
Pause to breath
Talk breath between sentences otherwise you will feel tired at the end of the presentation
Avoid Ummhellip Ahhhellip
Instead of saying Umm and Ahh it is better to keep silence and remember what you want to say
Closing the Presentation
Leave a memorable close to let the audience remember your presentation by this closing so you can close by Quote Video Question Game Simulation
Phase3
After the Presentation
Evaluate yourself
Check what are the things that you can do better the next time and what was the things you did right and try to keep it
Ask for feed-back
Ask your audience for a feed-back because it is not your last presentation
With best wishes
Risk Surfers Workshop
ACESrsquo09
Step 1 - Establish the context
The first step in the risk management process is focused on the environment in which your
organization operates You need to consider this environment so that you can establish the
boundaries in which risks must be managed and guide your decisions on managing risks
When you establish the context for managing risk ask yourself the following questions
What is the activity or activities I want to risk manage What outcomes do I expect from the activity What are the critical factors relative to the activity Who are the stakeholders in the activity What are the risk criteria for identifying whether a risk is acceptable or not
Step 2 - Identify the risks
Step 2 involves identifying the risks which arise from all aspects of the environment you
established in Step 1 Your aim is to develop a complete list of the risks and what each involves
You will
select the best methods to identify potential risks examine all sources of possible risks identify all potential risks whether they are random internal or external to the organization examine each risk from the perspective of both internal and external stakeholders
If you do not identify a potential risk it can pose a major threat to your organization No risk is
too small or too large to have an impact
Types of risk
Risks can be
physical involving personal injuries environmental and weather conditions and the physical assets of your organization such as equipment and vehicles
financial involving theft fraud loans membership fees insurance costs damages claims or penalties and fines
legal involving the responsibilities imposed by federal state and local Government laws as well as laws derived from custom and judicial precedent
Ethical or moral involving actual or potential harm to the reputation or beliefs of an individual or organization
Risk variables
Some risks cannot be controlled by the organization However they may still be able to be
managed and therefore should be identified
Risks can be classified as
Internal - those which are part of the organizations activity eg risk of a client or participant
being injured by the equipment used
External - those which impact on the organization or its activities eg legislative change that
requires pools to be fenced
Random - those which are unpredictable eg a lightning strike
Step 3 - Analyze the risks
After you have completed Steps 1 and 2 to establish the context of risk management and
identify the risks assess the impact of these risks You want to separate minor acceptable risks
from major risks which must be managed
This involves deciding on the relationship between the impact and the impacts of the risks you
have identified The level of risk should be analyzed in relation to what you are currently doing
to control that risk
For example the risk control measure for a wet slippery floor may be to put up a sign warning
customers about it There is still a risk remaining that a customer may slip on the Calculating
the level of risk
Evaluate the probability of a risk occurring according to the ratings in the left-hand column
Evaluate the impact if the incident occurred according to the ratings in the top row
Calculate the level of risk by finding the intersection between the likelihood
and the consequences
Probability
Impact
Insignificant Minor Moderate Major Catastrophic
Almost certain High High Extreme Extreme Extreme
Likely Moderate High High Extreme Extreme
Possible Low Moderate High Extreme Extreme
Unlikely Low Low Moderate High Extreme
Rare Low Low Moderate High High
(Adapted from AustralianNew Zealand Standard for Risk Management ASNZS 43601999)
Defining the level of risk
Once you find the intersection between the likelihood and the consequences you have
determined the level of risk What does it mean in terms of treating the risk
Extreme An extreme risk requires immediate action as the potential could be devastating to the organization
High A high level of risk requires action as it has the potential to be damaging to the organization
Moderate Allocate specific responsibility to a moderate risk and implement monitoring or response procedures
Low Treat a low level of risk with routine procedures
Step 4 - Evaluate the risks
You have already established the context of risk management identified and analyzed the risks
In Step 4 you evaluate the risks by comparing the level of risk with the risk criteria you
established in Step 1 You will be deciding whether risks are acceptable or not
Your evaluation will take into account the following
The importance of the activity you are risk managing and its outcomes The degree of control you have over the risk The potential and actual losses which may arise from the risk The benefits and opportunities presented by the risk
Deciding whether a risk is acceptable
An acceptable risk is not necessarily one which is insignificant
You may decide that a risk is acceptable because
The risk level is so low that it does not warrant spending time and money to treat it
The risk level is low and the benefits presented by the risk outweigh the cost of treating it
The opportunities presented by the risk are much greater than the threats
Step 5 - Treat the risks
After evaluating the risks you have identified in a particular activity the next step is to treat the
risks you have decided as unacceptable You will do this by
Identifying options to treat risks
The options which are available to you to treat risks are to
Avoid the risk
Control the risk Transfer the risk Retain the risk
Avoid the risk by deciding not to proceed with the activity or by choosing another way to
achieve the same outcome If you choose this option you may increase the level of other risks
which already exist
Control the risk by reducing either the probability of the risk occurring the impact of the risk or
both
Transfer the risk by shifting all or part of the responsibility of the risk to another party who is
best able to control it There is a new risk here in that the party to which you have transferred
the risk may not control the risk well
Retain the risk after accepting that it cannot be avoided controlled or transferred It is not
always possible or cost effective to treat all risks attached to an activity You will also retain any
risks which you have not identified in Step 2 of the Risk Management Process Retaining the risk
may be the best option where there is still a risk remaining after other risk treatment options
has been put in place
You need to monitor retained risks and decide how you can cover costs if a loss occurs In some
cases you may decide to set funds aside to ensure that you can adequately cover the loss
Selecting the best treatment option
When you select the best treatment option for a specific risk compare the benefits of
implementing an option with the cost of that implementation There is no point spending
$20000 to avoid a risk which has consequences which will cost you $1000 However if there
were many instances when you could incur this cost of $1000 it could be worth spending
$20000 to treat the risk
Every decision you make on how to treat risks can result in new risks arising
Relationships
ldquoEven in technical lines such as engineering about 15 of ones financial success is due to ones
technical knowledge and about 85 is due to skill in human engineering personality and the
ability to lead peoplerdquo
Dale Carnegie
Dale Carnegie was an American writer and lecturer and the developer of famous courses in self-improvement
salesmanship corporate training public speaking and interpersonal skills
Effective Communication in Relationships
Communication model
Principle 1 Donrsquot criticize condemn or complain
bull Those rewarded for good behavior will learn much more rapidly and retain what it
learns far more effectively than those punished for bad behavior
I have no right to say or do anything that diminishes a man in his own eyes
What matters is not what I think of him but what he thinks of himself Hurting a man in his
dignity is a crimerdquo
Hat hard story
People would most likely blame it on others or just see themselves as guilty
Jet fuel gt gasoline story
Donrsquot attack anythingaction
Principle 2 Give honest and sincere appreciation and praise the slightest improvement
ldquoThe deepest principle in human nature is the craving to be appreciated
The desire for a feeling of importance is one of the chief distinguishing differences between mankind and the animals Everyone wants to feel important and appreciated in any way So when dealing with people it is important to put in mind that they are seeking praise and appreciation and not expecting criticism or blaming and when they do something wrong and you have to mention it then this is a nice way to avoid anger and resentment first start with praise a good thing in them or in their actions then mention the fault politely and in a friendly way A great man shows his greatness by the way he treats little men Praise does not flatter The difference between a flatter and a praise one is sincere and the other is
selfish one comes from the heart and the other comes from the mouth
Dont take things for granted Hay story
Thank value So when criticism is minimized and praise emphasized the good things people do will be reinforced
and the poorer things will decline for lack of attention Therefore if you want to encourage people
on to success you ought to praise the slightest improvement they do be hearty in your approbation
and generous in your praise
Guess what If some people are so hungry for a feeling of importance that they actually go insane to
get it imagine what miracle you and I can achieve by giving people honest appreciation this side of
insanity
Examples
In the early 19th century a young man in London aspired to be a writer But everything seemed to be against him He had never been able to attend school more than four years and His father had been flung in jail Finally he got a job pasting labels on bottles of blacking in a rat-infested warehouse He had so little confidence in his ability to write that he sneaked out and mailed his first manuscript in the dead of night so nobody would laugh at him Story after story was refused Finally the great day came when one was accepted One editor had given him recognition He was so thrilled that he wandered aimlessly around the streets with tears rolling down his cheeks The praise and recognition that he received through getting one story in print changed his whole life for if it hadnt been for that encouragement he might have spent his entire life working in rat-infested factories You may have heard of that boy His name was Charles Dickens A manager was so frustrated with his secretary that she was never on time so when he saw her he said Thats a pretty dress you are wearing this morning and you are a very attractive young womanIt was so unusual so unexpected that the secretary blushed in confusion Then he said Now dont get stuck up I just said that to make you feel good From now on I wish you would be a little bit more careful with your punctuation
Principle 3 Arouse in the other person an eager WANT
Become interested in people and talk in terms of their interestsrdquo
Take the hook to suit the fish
We do everything because we want something
ldquoIf there is any one secret of success it lies in the ability to get the other personrsquos point of
view and see things from that personrsquos angle as well as from your ownrdquo
Henry Ford
Timrsquos KG example
Principle4 ldquoSmile
A simple way to make a good impression The expression one wears on ones face is far more important than the clothes one wears on ones back The effect of a smile is powerful - even when it is unseen Suggest that you smile when talking on the phone Your smile comes through in your voice Actions speak louder than words and a smile says ldquoI like you You make me happy I am glad to see yourdquo That is why dogs make such a hit They are so glad to see us that they almost jump out of their skins So naturally we are glad to see them A babyrsquos smile has the same effect ldquoThere is nothing either good or badrdquo said Shakespeare ldquobut thinking makes it sordquo An ancient Chinese wise saying ldquoA man without a smiling face must not open a shoprdquo
Your smile is a messenger of your good will Your smile brightens the lives of all who see it Especially when that someone is under pressure from his bosses his customers his teachers or parents or children a smile can help him realize that all is not hopeless - that there is joy in the world rdquoتبسمك فى وجه أخيك صدقةldquoCount the number of people you see every day see how much ldquothawabrdquo can you conquer per day
Presentation Skills
What is Presentation
Presentation is the process of showing and explaining the content of a topic to an audience
Presentation is also considered as a way of communication in which you present your idea thoughts knowledge
Why do we need Presentation
Presentations
Fear of Presentations
We all get into fear of public speaking and it is considered as the second source of fear in our life after the unknown
Why do we have fear
We do have fear from public speaking for many reasons may because we are afraid of looking foolish or all the eyes are on you or afraid of doing mistake or to forget something important you want to say the list of sources of fear is endless
You have to be sure that all this fears will never go away until you get down and do it until you prepare yourself and do a presentation and be sure from inside that you will handle it
Phase 1 Preparation amp Planning
Prepare yourself
Recognize your edge
Everyone has a different edge in speaking with other this edge differs from one to another search for your edge and conduct your presentation through it
Example your edge is being funny so you conduct your presentation in a funny way but be sure that this is your edge otherwise it will have negative effect on you
Study your audience
While preparing your presentation you have to know who are your audience you have to know the size
of the audience their knowledge in the topic your are going to talk about their common interest so there is a great difference between doing a presentation in front of your friends or your doctor or in front of your manager
Prepare the presentation
Set objective(s)
At first you have to know why are you going to do that presentation you have to list what are the objective(s) that you want your audience to get out from your presentation
Develop an outline
Develop an organized outline to reach at the end the objective(s) that you specified at first and let the main outline is an introduction to the presentation and then the presentation it self and then conclusion
Tell the people what you are going to tell them then tell them then tell them what you told them
Gather the needed data
Gather needed data from all sources available till you find yourself aware of the material you want to conduct and know how to handle it
Organize amp structure your material
After knowing the material start to organize it in a proper sequence to let the audience dont miss the flow of the topic
The first 30 second
You have to prepare the fist 30 second in your presentation very well because the audience will build a first impression on you in the first of the presentation and decide will continue listening to you or not
Get ready
Rehearsal
You have to try out your presentation at least once before the real presentation because you may find something missing or may find better way to say a certain part
Clothes
Try to dress in comfortable clothes try to avoid the distracting colors which will distract your audience from the main presentation to concentrate in your clothes
Take several breathes
Before performing the presentation take several breathes which will help you feel relax and reduce the tension caused by the fear of the public speaking
Phase 2 Presenting
In a comprehensive research on Communication it was found that in a face-to-face encounter depend
7 on the words and the main material
38 on the voice tonality volume clarity
And 55 on the visual aid the slides pictures the appearance of the presenter presenter body language and his movement
Appearance
Eye contact
Eye contact is looking to all your audience and not focusing to a certain group by building a correct eye contact you will build trust between you and your audience and will let them feel that you are talking to each one of them alone
Facial expression
You can deliver your message by our facial expression your facial expression must suit what you are presenting also relaxing your face muscles will be reflected on the audience and they will feel relaxed too
Body Language
Let all your body act as the world you are saying the movement of your hands has to be slowly and informative and try to let your movement in a half circular shape
Visual Aid
Using a PowerPoint slides try to organize your slides in proper way by using pictures that help you in delivering the message and try to avoid too much animation so as not to be distracting
If you are using a board take care not to give your audience your back while writing
Voice
Volume
Watch your voice and consider talking in a suitable volume that everyone can hear you without being annoyed of loud voice
Tonality
Change your tone of your voice to suit what your are saying
Pause to breath
Talk breath between sentences otherwise you will feel tired at the end of the presentation
Avoid Ummhellip Ahhhellip
Instead of saying Umm and Ahh it is better to keep silence and remember what you want to say
Closing the Presentation
Leave a memorable close to let the audience remember your presentation by this closing so you can close by Quote Video Question Game Simulation
Phase3
After the Presentation
Evaluate yourself
Check what are the things that you can do better the next time and what was the things you did right and try to keep it
Ask for feed-back
Ask your audience for a feed-back because it is not your last presentation
With best wishes
Risk Surfers Workshop
ACESrsquo09
legal involving the responsibilities imposed by federal state and local Government laws as well as laws derived from custom and judicial precedent
Ethical or moral involving actual or potential harm to the reputation or beliefs of an individual or organization
Risk variables
Some risks cannot be controlled by the organization However they may still be able to be
managed and therefore should be identified
Risks can be classified as
Internal - those which are part of the organizations activity eg risk of a client or participant
being injured by the equipment used
External - those which impact on the organization or its activities eg legislative change that
requires pools to be fenced
Random - those which are unpredictable eg a lightning strike
Step 3 - Analyze the risks
After you have completed Steps 1 and 2 to establish the context of risk management and
identify the risks assess the impact of these risks You want to separate minor acceptable risks
from major risks which must be managed
This involves deciding on the relationship between the impact and the impacts of the risks you
have identified The level of risk should be analyzed in relation to what you are currently doing
to control that risk
For example the risk control measure for a wet slippery floor may be to put up a sign warning
customers about it There is still a risk remaining that a customer may slip on the Calculating
the level of risk
Evaluate the probability of a risk occurring according to the ratings in the left-hand column
Evaluate the impact if the incident occurred according to the ratings in the top row
Calculate the level of risk by finding the intersection between the likelihood
and the consequences
Probability
Impact
Insignificant Minor Moderate Major Catastrophic
Almost certain High High Extreme Extreme Extreme
Likely Moderate High High Extreme Extreme
Possible Low Moderate High Extreme Extreme
Unlikely Low Low Moderate High Extreme
Rare Low Low Moderate High High
(Adapted from AustralianNew Zealand Standard for Risk Management ASNZS 43601999)
Defining the level of risk
Once you find the intersection between the likelihood and the consequences you have
determined the level of risk What does it mean in terms of treating the risk
Extreme An extreme risk requires immediate action as the potential could be devastating to the organization
High A high level of risk requires action as it has the potential to be damaging to the organization
Moderate Allocate specific responsibility to a moderate risk and implement monitoring or response procedures
Low Treat a low level of risk with routine procedures
Step 4 - Evaluate the risks
You have already established the context of risk management identified and analyzed the risks
In Step 4 you evaluate the risks by comparing the level of risk with the risk criteria you
established in Step 1 You will be deciding whether risks are acceptable or not
Your evaluation will take into account the following
The importance of the activity you are risk managing and its outcomes The degree of control you have over the risk The potential and actual losses which may arise from the risk The benefits and opportunities presented by the risk
Deciding whether a risk is acceptable
An acceptable risk is not necessarily one which is insignificant
You may decide that a risk is acceptable because
The risk level is so low that it does not warrant spending time and money to treat it
The risk level is low and the benefits presented by the risk outweigh the cost of treating it
The opportunities presented by the risk are much greater than the threats
Step 5 - Treat the risks
After evaluating the risks you have identified in a particular activity the next step is to treat the
risks you have decided as unacceptable You will do this by
Identifying options to treat risks
The options which are available to you to treat risks are to
Avoid the risk
Control the risk Transfer the risk Retain the risk
Avoid the risk by deciding not to proceed with the activity or by choosing another way to
achieve the same outcome If you choose this option you may increase the level of other risks
which already exist
Control the risk by reducing either the probability of the risk occurring the impact of the risk or
both
Transfer the risk by shifting all or part of the responsibility of the risk to another party who is
best able to control it There is a new risk here in that the party to which you have transferred
the risk may not control the risk well
Retain the risk after accepting that it cannot be avoided controlled or transferred It is not
always possible or cost effective to treat all risks attached to an activity You will also retain any
risks which you have not identified in Step 2 of the Risk Management Process Retaining the risk
may be the best option where there is still a risk remaining after other risk treatment options
has been put in place
You need to monitor retained risks and decide how you can cover costs if a loss occurs In some
cases you may decide to set funds aside to ensure that you can adequately cover the loss
Selecting the best treatment option
When you select the best treatment option for a specific risk compare the benefits of
implementing an option with the cost of that implementation There is no point spending
$20000 to avoid a risk which has consequences which will cost you $1000 However if there
were many instances when you could incur this cost of $1000 it could be worth spending
$20000 to treat the risk
Every decision you make on how to treat risks can result in new risks arising
Relationships
ldquoEven in technical lines such as engineering about 15 of ones financial success is due to ones
technical knowledge and about 85 is due to skill in human engineering personality and the
ability to lead peoplerdquo
Dale Carnegie
Dale Carnegie was an American writer and lecturer and the developer of famous courses in self-improvement
salesmanship corporate training public speaking and interpersonal skills
Effective Communication in Relationships
Communication model
Principle 1 Donrsquot criticize condemn or complain
bull Those rewarded for good behavior will learn much more rapidly and retain what it
learns far more effectively than those punished for bad behavior
I have no right to say or do anything that diminishes a man in his own eyes
What matters is not what I think of him but what he thinks of himself Hurting a man in his
dignity is a crimerdquo
Hat hard story
People would most likely blame it on others or just see themselves as guilty
Jet fuel gt gasoline story
Donrsquot attack anythingaction
Principle 2 Give honest and sincere appreciation and praise the slightest improvement
ldquoThe deepest principle in human nature is the craving to be appreciated
The desire for a feeling of importance is one of the chief distinguishing differences between mankind and the animals Everyone wants to feel important and appreciated in any way So when dealing with people it is important to put in mind that they are seeking praise and appreciation and not expecting criticism or blaming and when they do something wrong and you have to mention it then this is a nice way to avoid anger and resentment first start with praise a good thing in them or in their actions then mention the fault politely and in a friendly way A great man shows his greatness by the way he treats little men Praise does not flatter The difference between a flatter and a praise one is sincere and the other is
selfish one comes from the heart and the other comes from the mouth
Dont take things for granted Hay story
Thank value So when criticism is minimized and praise emphasized the good things people do will be reinforced
and the poorer things will decline for lack of attention Therefore if you want to encourage people
on to success you ought to praise the slightest improvement they do be hearty in your approbation
and generous in your praise
Guess what If some people are so hungry for a feeling of importance that they actually go insane to
get it imagine what miracle you and I can achieve by giving people honest appreciation this side of
insanity
Examples
In the early 19th century a young man in London aspired to be a writer But everything seemed to be against him He had never been able to attend school more than four years and His father had been flung in jail Finally he got a job pasting labels on bottles of blacking in a rat-infested warehouse He had so little confidence in his ability to write that he sneaked out and mailed his first manuscript in the dead of night so nobody would laugh at him Story after story was refused Finally the great day came when one was accepted One editor had given him recognition He was so thrilled that he wandered aimlessly around the streets with tears rolling down his cheeks The praise and recognition that he received through getting one story in print changed his whole life for if it hadnt been for that encouragement he might have spent his entire life working in rat-infested factories You may have heard of that boy His name was Charles Dickens A manager was so frustrated with his secretary that she was never on time so when he saw her he said Thats a pretty dress you are wearing this morning and you are a very attractive young womanIt was so unusual so unexpected that the secretary blushed in confusion Then he said Now dont get stuck up I just said that to make you feel good From now on I wish you would be a little bit more careful with your punctuation
Principle 3 Arouse in the other person an eager WANT
Become interested in people and talk in terms of their interestsrdquo
Take the hook to suit the fish
We do everything because we want something
ldquoIf there is any one secret of success it lies in the ability to get the other personrsquos point of
view and see things from that personrsquos angle as well as from your ownrdquo
Henry Ford
Timrsquos KG example
Principle4 ldquoSmile
A simple way to make a good impression The expression one wears on ones face is far more important than the clothes one wears on ones back The effect of a smile is powerful - even when it is unseen Suggest that you smile when talking on the phone Your smile comes through in your voice Actions speak louder than words and a smile says ldquoI like you You make me happy I am glad to see yourdquo That is why dogs make such a hit They are so glad to see us that they almost jump out of their skins So naturally we are glad to see them A babyrsquos smile has the same effect ldquoThere is nothing either good or badrdquo said Shakespeare ldquobut thinking makes it sordquo An ancient Chinese wise saying ldquoA man without a smiling face must not open a shoprdquo
Your smile is a messenger of your good will Your smile brightens the lives of all who see it Especially when that someone is under pressure from his bosses his customers his teachers or parents or children a smile can help him realize that all is not hopeless - that there is joy in the world rdquoتبسمك فى وجه أخيك صدقةldquoCount the number of people you see every day see how much ldquothawabrdquo can you conquer per day
Presentation Skills
What is Presentation
Presentation is the process of showing and explaining the content of a topic to an audience
Presentation is also considered as a way of communication in which you present your idea thoughts knowledge
Why do we need Presentation
Presentations
Fear of Presentations
We all get into fear of public speaking and it is considered as the second source of fear in our life after the unknown
Why do we have fear
We do have fear from public speaking for many reasons may because we are afraid of looking foolish or all the eyes are on you or afraid of doing mistake or to forget something important you want to say the list of sources of fear is endless
You have to be sure that all this fears will never go away until you get down and do it until you prepare yourself and do a presentation and be sure from inside that you will handle it
Phase 1 Preparation amp Planning
Prepare yourself
Recognize your edge
Everyone has a different edge in speaking with other this edge differs from one to another search for your edge and conduct your presentation through it
Example your edge is being funny so you conduct your presentation in a funny way but be sure that this is your edge otherwise it will have negative effect on you
Study your audience
While preparing your presentation you have to know who are your audience you have to know the size
of the audience their knowledge in the topic your are going to talk about their common interest so there is a great difference between doing a presentation in front of your friends or your doctor or in front of your manager
Prepare the presentation
Set objective(s)
At first you have to know why are you going to do that presentation you have to list what are the objective(s) that you want your audience to get out from your presentation
Develop an outline
Develop an organized outline to reach at the end the objective(s) that you specified at first and let the main outline is an introduction to the presentation and then the presentation it self and then conclusion
Tell the people what you are going to tell them then tell them then tell them what you told them
Gather the needed data
Gather needed data from all sources available till you find yourself aware of the material you want to conduct and know how to handle it
Organize amp structure your material
After knowing the material start to organize it in a proper sequence to let the audience dont miss the flow of the topic
The first 30 second
You have to prepare the fist 30 second in your presentation very well because the audience will build a first impression on you in the first of the presentation and decide will continue listening to you or not
Get ready
Rehearsal
You have to try out your presentation at least once before the real presentation because you may find something missing or may find better way to say a certain part
Clothes
Try to dress in comfortable clothes try to avoid the distracting colors which will distract your audience from the main presentation to concentrate in your clothes
Take several breathes
Before performing the presentation take several breathes which will help you feel relax and reduce the tension caused by the fear of the public speaking
Phase 2 Presenting
In a comprehensive research on Communication it was found that in a face-to-face encounter depend
7 on the words and the main material
38 on the voice tonality volume clarity
And 55 on the visual aid the slides pictures the appearance of the presenter presenter body language and his movement
Appearance
Eye contact
Eye contact is looking to all your audience and not focusing to a certain group by building a correct eye contact you will build trust between you and your audience and will let them feel that you are talking to each one of them alone
Facial expression
You can deliver your message by our facial expression your facial expression must suit what you are presenting also relaxing your face muscles will be reflected on the audience and they will feel relaxed too
Body Language
Let all your body act as the world you are saying the movement of your hands has to be slowly and informative and try to let your movement in a half circular shape
Visual Aid
Using a PowerPoint slides try to organize your slides in proper way by using pictures that help you in delivering the message and try to avoid too much animation so as not to be distracting
If you are using a board take care not to give your audience your back while writing
Voice
Volume
Watch your voice and consider talking in a suitable volume that everyone can hear you without being annoyed of loud voice
Tonality
Change your tone of your voice to suit what your are saying
Pause to breath
Talk breath between sentences otherwise you will feel tired at the end of the presentation
Avoid Ummhellip Ahhhellip
Instead of saying Umm and Ahh it is better to keep silence and remember what you want to say
Closing the Presentation
Leave a memorable close to let the audience remember your presentation by this closing so you can close by Quote Video Question Game Simulation
Phase3
After the Presentation
Evaluate yourself
Check what are the things that you can do better the next time and what was the things you did right and try to keep it
Ask for feed-back
Ask your audience for a feed-back because it is not your last presentation
With best wishes
Risk Surfers Workshop
ACESrsquo09
Calculate the level of risk by finding the intersection between the likelihood
and the consequences
Probability
Impact
Insignificant Minor Moderate Major Catastrophic
Almost certain High High Extreme Extreme Extreme
Likely Moderate High High Extreme Extreme
Possible Low Moderate High Extreme Extreme
Unlikely Low Low Moderate High Extreme
Rare Low Low Moderate High High
(Adapted from AustralianNew Zealand Standard for Risk Management ASNZS 43601999)
Defining the level of risk
Once you find the intersection between the likelihood and the consequences you have
determined the level of risk What does it mean in terms of treating the risk
Extreme An extreme risk requires immediate action as the potential could be devastating to the organization
High A high level of risk requires action as it has the potential to be damaging to the organization
Moderate Allocate specific responsibility to a moderate risk and implement monitoring or response procedures
Low Treat a low level of risk with routine procedures
Step 4 - Evaluate the risks
You have already established the context of risk management identified and analyzed the risks
In Step 4 you evaluate the risks by comparing the level of risk with the risk criteria you
established in Step 1 You will be deciding whether risks are acceptable or not
Your evaluation will take into account the following
The importance of the activity you are risk managing and its outcomes The degree of control you have over the risk The potential and actual losses which may arise from the risk The benefits and opportunities presented by the risk
Deciding whether a risk is acceptable
An acceptable risk is not necessarily one which is insignificant
You may decide that a risk is acceptable because
The risk level is so low that it does not warrant spending time and money to treat it
The risk level is low and the benefits presented by the risk outweigh the cost of treating it
The opportunities presented by the risk are much greater than the threats
Step 5 - Treat the risks
After evaluating the risks you have identified in a particular activity the next step is to treat the
risks you have decided as unacceptable You will do this by
Identifying options to treat risks
The options which are available to you to treat risks are to
Avoid the risk
Control the risk Transfer the risk Retain the risk
Avoid the risk by deciding not to proceed with the activity or by choosing another way to
achieve the same outcome If you choose this option you may increase the level of other risks
which already exist
Control the risk by reducing either the probability of the risk occurring the impact of the risk or
both
Transfer the risk by shifting all or part of the responsibility of the risk to another party who is
best able to control it There is a new risk here in that the party to which you have transferred
the risk may not control the risk well
Retain the risk after accepting that it cannot be avoided controlled or transferred It is not
always possible or cost effective to treat all risks attached to an activity You will also retain any
risks which you have not identified in Step 2 of the Risk Management Process Retaining the risk
may be the best option where there is still a risk remaining after other risk treatment options
has been put in place
You need to monitor retained risks and decide how you can cover costs if a loss occurs In some
cases you may decide to set funds aside to ensure that you can adequately cover the loss
Selecting the best treatment option
When you select the best treatment option for a specific risk compare the benefits of
implementing an option with the cost of that implementation There is no point spending
$20000 to avoid a risk which has consequences which will cost you $1000 However if there
were many instances when you could incur this cost of $1000 it could be worth spending
$20000 to treat the risk
Every decision you make on how to treat risks can result in new risks arising
Relationships
ldquoEven in technical lines such as engineering about 15 of ones financial success is due to ones
technical knowledge and about 85 is due to skill in human engineering personality and the
ability to lead peoplerdquo
Dale Carnegie
Dale Carnegie was an American writer and lecturer and the developer of famous courses in self-improvement
salesmanship corporate training public speaking and interpersonal skills
Effective Communication in Relationships
Communication model
Principle 1 Donrsquot criticize condemn or complain
bull Those rewarded for good behavior will learn much more rapidly and retain what it
learns far more effectively than those punished for bad behavior
I have no right to say or do anything that diminishes a man in his own eyes
What matters is not what I think of him but what he thinks of himself Hurting a man in his
dignity is a crimerdquo
Hat hard story
People would most likely blame it on others or just see themselves as guilty
Jet fuel gt gasoline story
Donrsquot attack anythingaction
Principle 2 Give honest and sincere appreciation and praise the slightest improvement
ldquoThe deepest principle in human nature is the craving to be appreciated
The desire for a feeling of importance is one of the chief distinguishing differences between mankind and the animals Everyone wants to feel important and appreciated in any way So when dealing with people it is important to put in mind that they are seeking praise and appreciation and not expecting criticism or blaming and when they do something wrong and you have to mention it then this is a nice way to avoid anger and resentment first start with praise a good thing in them or in their actions then mention the fault politely and in a friendly way A great man shows his greatness by the way he treats little men Praise does not flatter The difference between a flatter and a praise one is sincere and the other is
selfish one comes from the heart and the other comes from the mouth
Dont take things for granted Hay story
Thank value So when criticism is minimized and praise emphasized the good things people do will be reinforced
and the poorer things will decline for lack of attention Therefore if you want to encourage people
on to success you ought to praise the slightest improvement they do be hearty in your approbation
and generous in your praise
Guess what If some people are so hungry for a feeling of importance that they actually go insane to
get it imagine what miracle you and I can achieve by giving people honest appreciation this side of
insanity
Examples
In the early 19th century a young man in London aspired to be a writer But everything seemed to be against him He had never been able to attend school more than four years and His father had been flung in jail Finally he got a job pasting labels on bottles of blacking in a rat-infested warehouse He had so little confidence in his ability to write that he sneaked out and mailed his first manuscript in the dead of night so nobody would laugh at him Story after story was refused Finally the great day came when one was accepted One editor had given him recognition He was so thrilled that he wandered aimlessly around the streets with tears rolling down his cheeks The praise and recognition that he received through getting one story in print changed his whole life for if it hadnt been for that encouragement he might have spent his entire life working in rat-infested factories You may have heard of that boy His name was Charles Dickens A manager was so frustrated with his secretary that she was never on time so when he saw her he said Thats a pretty dress you are wearing this morning and you are a very attractive young womanIt was so unusual so unexpected that the secretary blushed in confusion Then he said Now dont get stuck up I just said that to make you feel good From now on I wish you would be a little bit more careful with your punctuation
Principle 3 Arouse in the other person an eager WANT
Become interested in people and talk in terms of their interestsrdquo
Take the hook to suit the fish
We do everything because we want something
ldquoIf there is any one secret of success it lies in the ability to get the other personrsquos point of
view and see things from that personrsquos angle as well as from your ownrdquo
Henry Ford
Timrsquos KG example
Principle4 ldquoSmile
A simple way to make a good impression The expression one wears on ones face is far more important than the clothes one wears on ones back The effect of a smile is powerful - even when it is unseen Suggest that you smile when talking on the phone Your smile comes through in your voice Actions speak louder than words and a smile says ldquoI like you You make me happy I am glad to see yourdquo That is why dogs make such a hit They are so glad to see us that they almost jump out of their skins So naturally we are glad to see them A babyrsquos smile has the same effect ldquoThere is nothing either good or badrdquo said Shakespeare ldquobut thinking makes it sordquo An ancient Chinese wise saying ldquoA man without a smiling face must not open a shoprdquo
Your smile is a messenger of your good will Your smile brightens the lives of all who see it Especially when that someone is under pressure from his bosses his customers his teachers or parents or children a smile can help him realize that all is not hopeless - that there is joy in the world rdquoتبسمك فى وجه أخيك صدقةldquoCount the number of people you see every day see how much ldquothawabrdquo can you conquer per day
Presentation Skills
What is Presentation
Presentation is the process of showing and explaining the content of a topic to an audience
Presentation is also considered as a way of communication in which you present your idea thoughts knowledge
Why do we need Presentation
Presentations
Fear of Presentations
We all get into fear of public speaking and it is considered as the second source of fear in our life after the unknown
Why do we have fear
We do have fear from public speaking for many reasons may because we are afraid of looking foolish or all the eyes are on you or afraid of doing mistake or to forget something important you want to say the list of sources of fear is endless
You have to be sure that all this fears will never go away until you get down and do it until you prepare yourself and do a presentation and be sure from inside that you will handle it
Phase 1 Preparation amp Planning
Prepare yourself
Recognize your edge
Everyone has a different edge in speaking with other this edge differs from one to another search for your edge and conduct your presentation through it
Example your edge is being funny so you conduct your presentation in a funny way but be sure that this is your edge otherwise it will have negative effect on you
Study your audience
While preparing your presentation you have to know who are your audience you have to know the size
of the audience their knowledge in the topic your are going to talk about their common interest so there is a great difference between doing a presentation in front of your friends or your doctor or in front of your manager
Prepare the presentation
Set objective(s)
At first you have to know why are you going to do that presentation you have to list what are the objective(s) that you want your audience to get out from your presentation
Develop an outline
Develop an organized outline to reach at the end the objective(s) that you specified at first and let the main outline is an introduction to the presentation and then the presentation it self and then conclusion
Tell the people what you are going to tell them then tell them then tell them what you told them
Gather the needed data
Gather needed data from all sources available till you find yourself aware of the material you want to conduct and know how to handle it
Organize amp structure your material
After knowing the material start to organize it in a proper sequence to let the audience dont miss the flow of the topic
The first 30 second
You have to prepare the fist 30 second in your presentation very well because the audience will build a first impression on you in the first of the presentation and decide will continue listening to you or not
Get ready
Rehearsal
You have to try out your presentation at least once before the real presentation because you may find something missing or may find better way to say a certain part
Clothes
Try to dress in comfortable clothes try to avoid the distracting colors which will distract your audience from the main presentation to concentrate in your clothes
Take several breathes
Before performing the presentation take several breathes which will help you feel relax and reduce the tension caused by the fear of the public speaking
Phase 2 Presenting
In a comprehensive research on Communication it was found that in a face-to-face encounter depend
7 on the words and the main material
38 on the voice tonality volume clarity
And 55 on the visual aid the slides pictures the appearance of the presenter presenter body language and his movement
Appearance
Eye contact
Eye contact is looking to all your audience and not focusing to a certain group by building a correct eye contact you will build trust between you and your audience and will let them feel that you are talking to each one of them alone
Facial expression
You can deliver your message by our facial expression your facial expression must suit what you are presenting also relaxing your face muscles will be reflected on the audience and they will feel relaxed too
Body Language
Let all your body act as the world you are saying the movement of your hands has to be slowly and informative and try to let your movement in a half circular shape
Visual Aid
Using a PowerPoint slides try to organize your slides in proper way by using pictures that help you in delivering the message and try to avoid too much animation so as not to be distracting
If you are using a board take care not to give your audience your back while writing
Voice
Volume
Watch your voice and consider talking in a suitable volume that everyone can hear you without being annoyed of loud voice
Tonality
Change your tone of your voice to suit what your are saying
Pause to breath
Talk breath between sentences otherwise you will feel tired at the end of the presentation
Avoid Ummhellip Ahhhellip
Instead of saying Umm and Ahh it is better to keep silence and remember what you want to say
Closing the Presentation
Leave a memorable close to let the audience remember your presentation by this closing so you can close by Quote Video Question Game Simulation
Phase3
After the Presentation
Evaluate yourself
Check what are the things that you can do better the next time and what was the things you did right and try to keep it
Ask for feed-back
Ask your audience for a feed-back because it is not your last presentation
With best wishes
Risk Surfers Workshop
ACESrsquo09
You have already established the context of risk management identified and analyzed the risks
In Step 4 you evaluate the risks by comparing the level of risk with the risk criteria you
established in Step 1 You will be deciding whether risks are acceptable or not
Your evaluation will take into account the following
The importance of the activity you are risk managing and its outcomes The degree of control you have over the risk The potential and actual losses which may arise from the risk The benefits and opportunities presented by the risk
Deciding whether a risk is acceptable
An acceptable risk is not necessarily one which is insignificant
You may decide that a risk is acceptable because
The risk level is so low that it does not warrant spending time and money to treat it
The risk level is low and the benefits presented by the risk outweigh the cost of treating it
The opportunities presented by the risk are much greater than the threats
Step 5 - Treat the risks
After evaluating the risks you have identified in a particular activity the next step is to treat the
risks you have decided as unacceptable You will do this by
Identifying options to treat risks
The options which are available to you to treat risks are to
Avoid the risk
Control the risk Transfer the risk Retain the risk
Avoid the risk by deciding not to proceed with the activity or by choosing another way to
achieve the same outcome If you choose this option you may increase the level of other risks
which already exist
Control the risk by reducing either the probability of the risk occurring the impact of the risk or
both
Transfer the risk by shifting all or part of the responsibility of the risk to another party who is
best able to control it There is a new risk here in that the party to which you have transferred
the risk may not control the risk well
Retain the risk after accepting that it cannot be avoided controlled or transferred It is not
always possible or cost effective to treat all risks attached to an activity You will also retain any
risks which you have not identified in Step 2 of the Risk Management Process Retaining the risk
may be the best option where there is still a risk remaining after other risk treatment options
has been put in place
You need to monitor retained risks and decide how you can cover costs if a loss occurs In some
cases you may decide to set funds aside to ensure that you can adequately cover the loss
Selecting the best treatment option
When you select the best treatment option for a specific risk compare the benefits of
implementing an option with the cost of that implementation There is no point spending
$20000 to avoid a risk which has consequences which will cost you $1000 However if there
were many instances when you could incur this cost of $1000 it could be worth spending
$20000 to treat the risk
Every decision you make on how to treat risks can result in new risks arising
Relationships
ldquoEven in technical lines such as engineering about 15 of ones financial success is due to ones
technical knowledge and about 85 is due to skill in human engineering personality and the
ability to lead peoplerdquo
Dale Carnegie
Dale Carnegie was an American writer and lecturer and the developer of famous courses in self-improvement
salesmanship corporate training public speaking and interpersonal skills
Effective Communication in Relationships
Communication model
Principle 1 Donrsquot criticize condemn or complain
bull Those rewarded for good behavior will learn much more rapidly and retain what it
learns far more effectively than those punished for bad behavior
I have no right to say or do anything that diminishes a man in his own eyes
What matters is not what I think of him but what he thinks of himself Hurting a man in his
dignity is a crimerdquo
Hat hard story
People would most likely blame it on others or just see themselves as guilty
Jet fuel gt gasoline story
Donrsquot attack anythingaction
Principle 2 Give honest and sincere appreciation and praise the slightest improvement
ldquoThe deepest principle in human nature is the craving to be appreciated
The desire for a feeling of importance is one of the chief distinguishing differences between mankind and the animals Everyone wants to feel important and appreciated in any way So when dealing with people it is important to put in mind that they are seeking praise and appreciation and not expecting criticism or blaming and when they do something wrong and you have to mention it then this is a nice way to avoid anger and resentment first start with praise a good thing in them or in their actions then mention the fault politely and in a friendly way A great man shows his greatness by the way he treats little men Praise does not flatter The difference between a flatter and a praise one is sincere and the other is
selfish one comes from the heart and the other comes from the mouth
Dont take things for granted Hay story
Thank value So when criticism is minimized and praise emphasized the good things people do will be reinforced
and the poorer things will decline for lack of attention Therefore if you want to encourage people
on to success you ought to praise the slightest improvement they do be hearty in your approbation
and generous in your praise
Guess what If some people are so hungry for a feeling of importance that they actually go insane to
get it imagine what miracle you and I can achieve by giving people honest appreciation this side of
insanity
Examples
In the early 19th century a young man in London aspired to be a writer But everything seemed to be against him He had never been able to attend school more than four years and His father had been flung in jail Finally he got a job pasting labels on bottles of blacking in a rat-infested warehouse He had so little confidence in his ability to write that he sneaked out and mailed his first manuscript in the dead of night so nobody would laugh at him Story after story was refused Finally the great day came when one was accepted One editor had given him recognition He was so thrilled that he wandered aimlessly around the streets with tears rolling down his cheeks The praise and recognition that he received through getting one story in print changed his whole life for if it hadnt been for that encouragement he might have spent his entire life working in rat-infested factories You may have heard of that boy His name was Charles Dickens A manager was so frustrated with his secretary that she was never on time so when he saw her he said Thats a pretty dress you are wearing this morning and you are a very attractive young womanIt was so unusual so unexpected that the secretary blushed in confusion Then he said Now dont get stuck up I just said that to make you feel good From now on I wish you would be a little bit more careful with your punctuation
Principle 3 Arouse in the other person an eager WANT
Become interested in people and talk in terms of their interestsrdquo
Take the hook to suit the fish
We do everything because we want something
ldquoIf there is any one secret of success it lies in the ability to get the other personrsquos point of
view and see things from that personrsquos angle as well as from your ownrdquo
Henry Ford
Timrsquos KG example
Principle4 ldquoSmile
A simple way to make a good impression The expression one wears on ones face is far more important than the clothes one wears on ones back The effect of a smile is powerful - even when it is unseen Suggest that you smile when talking on the phone Your smile comes through in your voice Actions speak louder than words and a smile says ldquoI like you You make me happy I am glad to see yourdquo That is why dogs make such a hit They are so glad to see us that they almost jump out of their skins So naturally we are glad to see them A babyrsquos smile has the same effect ldquoThere is nothing either good or badrdquo said Shakespeare ldquobut thinking makes it sordquo An ancient Chinese wise saying ldquoA man without a smiling face must not open a shoprdquo
Your smile is a messenger of your good will Your smile brightens the lives of all who see it Especially when that someone is under pressure from his bosses his customers his teachers or parents or children a smile can help him realize that all is not hopeless - that there is joy in the world rdquoتبسمك فى وجه أخيك صدقةldquoCount the number of people you see every day see how much ldquothawabrdquo can you conquer per day
Presentation Skills
What is Presentation
Presentation is the process of showing and explaining the content of a topic to an audience
Presentation is also considered as a way of communication in which you present your idea thoughts knowledge
Why do we need Presentation
Presentations
Fear of Presentations
We all get into fear of public speaking and it is considered as the second source of fear in our life after the unknown
Why do we have fear
We do have fear from public speaking for many reasons may because we are afraid of looking foolish or all the eyes are on you or afraid of doing mistake or to forget something important you want to say the list of sources of fear is endless
You have to be sure that all this fears will never go away until you get down and do it until you prepare yourself and do a presentation and be sure from inside that you will handle it
Phase 1 Preparation amp Planning
Prepare yourself
Recognize your edge
Everyone has a different edge in speaking with other this edge differs from one to another search for your edge and conduct your presentation through it
Example your edge is being funny so you conduct your presentation in a funny way but be sure that this is your edge otherwise it will have negative effect on you
Study your audience
While preparing your presentation you have to know who are your audience you have to know the size
of the audience their knowledge in the topic your are going to talk about their common interest so there is a great difference between doing a presentation in front of your friends or your doctor or in front of your manager
Prepare the presentation
Set objective(s)
At first you have to know why are you going to do that presentation you have to list what are the objective(s) that you want your audience to get out from your presentation
Develop an outline
Develop an organized outline to reach at the end the objective(s) that you specified at first and let the main outline is an introduction to the presentation and then the presentation it self and then conclusion
Tell the people what you are going to tell them then tell them then tell them what you told them
Gather the needed data
Gather needed data from all sources available till you find yourself aware of the material you want to conduct and know how to handle it
Organize amp structure your material
After knowing the material start to organize it in a proper sequence to let the audience dont miss the flow of the topic
The first 30 second
You have to prepare the fist 30 second in your presentation very well because the audience will build a first impression on you in the first of the presentation and decide will continue listening to you or not
Get ready
Rehearsal
You have to try out your presentation at least once before the real presentation because you may find something missing or may find better way to say a certain part
Clothes
Try to dress in comfortable clothes try to avoid the distracting colors which will distract your audience from the main presentation to concentrate in your clothes
Take several breathes
Before performing the presentation take several breathes which will help you feel relax and reduce the tension caused by the fear of the public speaking
Phase 2 Presenting
In a comprehensive research on Communication it was found that in a face-to-face encounter depend
7 on the words and the main material
38 on the voice tonality volume clarity
And 55 on the visual aid the slides pictures the appearance of the presenter presenter body language and his movement
Appearance
Eye contact
Eye contact is looking to all your audience and not focusing to a certain group by building a correct eye contact you will build trust between you and your audience and will let them feel that you are talking to each one of them alone
Facial expression
You can deliver your message by our facial expression your facial expression must suit what you are presenting also relaxing your face muscles will be reflected on the audience and they will feel relaxed too
Body Language
Let all your body act as the world you are saying the movement of your hands has to be slowly and informative and try to let your movement in a half circular shape
Visual Aid
Using a PowerPoint slides try to organize your slides in proper way by using pictures that help you in delivering the message and try to avoid too much animation so as not to be distracting
If you are using a board take care not to give your audience your back while writing
Voice
Volume
Watch your voice and consider talking in a suitable volume that everyone can hear you without being annoyed of loud voice
Tonality
Change your tone of your voice to suit what your are saying
Pause to breath
Talk breath between sentences otherwise you will feel tired at the end of the presentation
Avoid Ummhellip Ahhhellip
Instead of saying Umm and Ahh it is better to keep silence and remember what you want to say
Closing the Presentation
Leave a memorable close to let the audience remember your presentation by this closing so you can close by Quote Video Question Game Simulation
Phase3
After the Presentation
Evaluate yourself
Check what are the things that you can do better the next time and what was the things you did right and try to keep it
Ask for feed-back
Ask your audience for a feed-back because it is not your last presentation
With best wishes
Risk Surfers Workshop
ACESrsquo09
Control the risk Transfer the risk Retain the risk
Avoid the risk by deciding not to proceed with the activity or by choosing another way to
achieve the same outcome If you choose this option you may increase the level of other risks
which already exist
Control the risk by reducing either the probability of the risk occurring the impact of the risk or
both
Transfer the risk by shifting all or part of the responsibility of the risk to another party who is
best able to control it There is a new risk here in that the party to which you have transferred
the risk may not control the risk well
Retain the risk after accepting that it cannot be avoided controlled or transferred It is not
always possible or cost effective to treat all risks attached to an activity You will also retain any
risks which you have not identified in Step 2 of the Risk Management Process Retaining the risk
may be the best option where there is still a risk remaining after other risk treatment options
has been put in place
You need to monitor retained risks and decide how you can cover costs if a loss occurs In some
cases you may decide to set funds aside to ensure that you can adequately cover the loss
Selecting the best treatment option
When you select the best treatment option for a specific risk compare the benefits of
implementing an option with the cost of that implementation There is no point spending
$20000 to avoid a risk which has consequences which will cost you $1000 However if there
were many instances when you could incur this cost of $1000 it could be worth spending
$20000 to treat the risk
Every decision you make on how to treat risks can result in new risks arising
Relationships
ldquoEven in technical lines such as engineering about 15 of ones financial success is due to ones
technical knowledge and about 85 is due to skill in human engineering personality and the
ability to lead peoplerdquo
Dale Carnegie
Dale Carnegie was an American writer and lecturer and the developer of famous courses in self-improvement
salesmanship corporate training public speaking and interpersonal skills
Effective Communication in Relationships
Communication model
Principle 1 Donrsquot criticize condemn or complain
bull Those rewarded for good behavior will learn much more rapidly and retain what it
learns far more effectively than those punished for bad behavior
I have no right to say or do anything that diminishes a man in his own eyes
What matters is not what I think of him but what he thinks of himself Hurting a man in his
dignity is a crimerdquo
Hat hard story
People would most likely blame it on others or just see themselves as guilty
Jet fuel gt gasoline story
Donrsquot attack anythingaction
Principle 2 Give honest and sincere appreciation and praise the slightest improvement
ldquoThe deepest principle in human nature is the craving to be appreciated
The desire for a feeling of importance is one of the chief distinguishing differences between mankind and the animals Everyone wants to feel important and appreciated in any way So when dealing with people it is important to put in mind that they are seeking praise and appreciation and not expecting criticism or blaming and when they do something wrong and you have to mention it then this is a nice way to avoid anger and resentment first start with praise a good thing in them or in their actions then mention the fault politely and in a friendly way A great man shows his greatness by the way he treats little men Praise does not flatter The difference between a flatter and a praise one is sincere and the other is
selfish one comes from the heart and the other comes from the mouth
Dont take things for granted Hay story
Thank value So when criticism is minimized and praise emphasized the good things people do will be reinforced
and the poorer things will decline for lack of attention Therefore if you want to encourage people
on to success you ought to praise the slightest improvement they do be hearty in your approbation
and generous in your praise
Guess what If some people are so hungry for a feeling of importance that they actually go insane to
get it imagine what miracle you and I can achieve by giving people honest appreciation this side of
insanity
Examples
In the early 19th century a young man in London aspired to be a writer But everything seemed to be against him He had never been able to attend school more than four years and His father had been flung in jail Finally he got a job pasting labels on bottles of blacking in a rat-infested warehouse He had so little confidence in his ability to write that he sneaked out and mailed his first manuscript in the dead of night so nobody would laugh at him Story after story was refused Finally the great day came when one was accepted One editor had given him recognition He was so thrilled that he wandered aimlessly around the streets with tears rolling down his cheeks The praise and recognition that he received through getting one story in print changed his whole life for if it hadnt been for that encouragement he might have spent his entire life working in rat-infested factories You may have heard of that boy His name was Charles Dickens A manager was so frustrated with his secretary that she was never on time so when he saw her he said Thats a pretty dress you are wearing this morning and you are a very attractive young womanIt was so unusual so unexpected that the secretary blushed in confusion Then he said Now dont get stuck up I just said that to make you feel good From now on I wish you would be a little bit more careful with your punctuation
Principle 3 Arouse in the other person an eager WANT
Become interested in people and talk in terms of their interestsrdquo
Take the hook to suit the fish
We do everything because we want something
ldquoIf there is any one secret of success it lies in the ability to get the other personrsquos point of
view and see things from that personrsquos angle as well as from your ownrdquo
Henry Ford
Timrsquos KG example
Principle4 ldquoSmile
A simple way to make a good impression The expression one wears on ones face is far more important than the clothes one wears on ones back The effect of a smile is powerful - even when it is unseen Suggest that you smile when talking on the phone Your smile comes through in your voice Actions speak louder than words and a smile says ldquoI like you You make me happy I am glad to see yourdquo That is why dogs make such a hit They are so glad to see us that they almost jump out of their skins So naturally we are glad to see them A babyrsquos smile has the same effect ldquoThere is nothing either good or badrdquo said Shakespeare ldquobut thinking makes it sordquo An ancient Chinese wise saying ldquoA man without a smiling face must not open a shoprdquo
Your smile is a messenger of your good will Your smile brightens the lives of all who see it Especially when that someone is under pressure from his bosses his customers his teachers or parents or children a smile can help him realize that all is not hopeless - that there is joy in the world rdquoتبسمك فى وجه أخيك صدقةldquoCount the number of people you see every day see how much ldquothawabrdquo can you conquer per day
Presentation Skills
What is Presentation
Presentation is the process of showing and explaining the content of a topic to an audience
Presentation is also considered as a way of communication in which you present your idea thoughts knowledge
Why do we need Presentation
Presentations
Fear of Presentations
We all get into fear of public speaking and it is considered as the second source of fear in our life after the unknown
Why do we have fear
We do have fear from public speaking for many reasons may because we are afraid of looking foolish or all the eyes are on you or afraid of doing mistake or to forget something important you want to say the list of sources of fear is endless
You have to be sure that all this fears will never go away until you get down and do it until you prepare yourself and do a presentation and be sure from inside that you will handle it
Phase 1 Preparation amp Planning
Prepare yourself
Recognize your edge
Everyone has a different edge in speaking with other this edge differs from one to another search for your edge and conduct your presentation through it
Example your edge is being funny so you conduct your presentation in a funny way but be sure that this is your edge otherwise it will have negative effect on you
Study your audience
While preparing your presentation you have to know who are your audience you have to know the size
of the audience their knowledge in the topic your are going to talk about their common interest so there is a great difference between doing a presentation in front of your friends or your doctor or in front of your manager
Prepare the presentation
Set objective(s)
At first you have to know why are you going to do that presentation you have to list what are the objective(s) that you want your audience to get out from your presentation
Develop an outline
Develop an organized outline to reach at the end the objective(s) that you specified at first and let the main outline is an introduction to the presentation and then the presentation it self and then conclusion
Tell the people what you are going to tell them then tell them then tell them what you told them
Gather the needed data
Gather needed data from all sources available till you find yourself aware of the material you want to conduct and know how to handle it
Organize amp structure your material
After knowing the material start to organize it in a proper sequence to let the audience dont miss the flow of the topic
The first 30 second
You have to prepare the fist 30 second in your presentation very well because the audience will build a first impression on you in the first of the presentation and decide will continue listening to you or not
Get ready
Rehearsal
You have to try out your presentation at least once before the real presentation because you may find something missing or may find better way to say a certain part
Clothes
Try to dress in comfortable clothes try to avoid the distracting colors which will distract your audience from the main presentation to concentrate in your clothes
Take several breathes
Before performing the presentation take several breathes which will help you feel relax and reduce the tension caused by the fear of the public speaking
Phase 2 Presenting
In a comprehensive research on Communication it was found that in a face-to-face encounter depend
7 on the words and the main material
38 on the voice tonality volume clarity
And 55 on the visual aid the slides pictures the appearance of the presenter presenter body language and his movement
Appearance
Eye contact
Eye contact is looking to all your audience and not focusing to a certain group by building a correct eye contact you will build trust between you and your audience and will let them feel that you are talking to each one of them alone
Facial expression
You can deliver your message by our facial expression your facial expression must suit what you are presenting also relaxing your face muscles will be reflected on the audience and they will feel relaxed too
Body Language
Let all your body act as the world you are saying the movement of your hands has to be slowly and informative and try to let your movement in a half circular shape
Visual Aid
Using a PowerPoint slides try to organize your slides in proper way by using pictures that help you in delivering the message and try to avoid too much animation so as not to be distracting
If you are using a board take care not to give your audience your back while writing
Voice
Volume
Watch your voice and consider talking in a suitable volume that everyone can hear you without being annoyed of loud voice
Tonality
Change your tone of your voice to suit what your are saying
Pause to breath
Talk breath between sentences otherwise you will feel tired at the end of the presentation
Avoid Ummhellip Ahhhellip
Instead of saying Umm and Ahh it is better to keep silence and remember what you want to say
Closing the Presentation
Leave a memorable close to let the audience remember your presentation by this closing so you can close by Quote Video Question Game Simulation
Phase3
After the Presentation
Evaluate yourself
Check what are the things that you can do better the next time and what was the things you did right and try to keep it
Ask for feed-back
Ask your audience for a feed-back because it is not your last presentation
With best wishes
Risk Surfers Workshop
ACESrsquo09
Relationships
ldquoEven in technical lines such as engineering about 15 of ones financial success is due to ones
technical knowledge and about 85 is due to skill in human engineering personality and the
ability to lead peoplerdquo
Dale Carnegie
Dale Carnegie was an American writer and lecturer and the developer of famous courses in self-improvement
salesmanship corporate training public speaking and interpersonal skills
Effective Communication in Relationships
Communication model
Principle 1 Donrsquot criticize condemn or complain
bull Those rewarded for good behavior will learn much more rapidly and retain what it
learns far more effectively than those punished for bad behavior
I have no right to say or do anything that diminishes a man in his own eyes
What matters is not what I think of him but what he thinks of himself Hurting a man in his
dignity is a crimerdquo
Hat hard story
People would most likely blame it on others or just see themselves as guilty
Jet fuel gt gasoline story
Donrsquot attack anythingaction
Principle 2 Give honest and sincere appreciation and praise the slightest improvement
ldquoThe deepest principle in human nature is the craving to be appreciated
The desire for a feeling of importance is one of the chief distinguishing differences between mankind and the animals Everyone wants to feel important and appreciated in any way So when dealing with people it is important to put in mind that they are seeking praise and appreciation and not expecting criticism or blaming and when they do something wrong and you have to mention it then this is a nice way to avoid anger and resentment first start with praise a good thing in them or in their actions then mention the fault politely and in a friendly way A great man shows his greatness by the way he treats little men Praise does not flatter The difference between a flatter and a praise one is sincere and the other is
selfish one comes from the heart and the other comes from the mouth
Dont take things for granted Hay story
Thank value So when criticism is minimized and praise emphasized the good things people do will be reinforced
and the poorer things will decline for lack of attention Therefore if you want to encourage people
on to success you ought to praise the slightest improvement they do be hearty in your approbation
and generous in your praise
Guess what If some people are so hungry for a feeling of importance that they actually go insane to
get it imagine what miracle you and I can achieve by giving people honest appreciation this side of
insanity
Examples
In the early 19th century a young man in London aspired to be a writer But everything seemed to be against him He had never been able to attend school more than four years and His father had been flung in jail Finally he got a job pasting labels on bottles of blacking in a rat-infested warehouse He had so little confidence in his ability to write that he sneaked out and mailed his first manuscript in the dead of night so nobody would laugh at him Story after story was refused Finally the great day came when one was accepted One editor had given him recognition He was so thrilled that he wandered aimlessly around the streets with tears rolling down his cheeks The praise and recognition that he received through getting one story in print changed his whole life for if it hadnt been for that encouragement he might have spent his entire life working in rat-infested factories You may have heard of that boy His name was Charles Dickens A manager was so frustrated with his secretary that she was never on time so when he saw her he said Thats a pretty dress you are wearing this morning and you are a very attractive young womanIt was so unusual so unexpected that the secretary blushed in confusion Then he said Now dont get stuck up I just said that to make you feel good From now on I wish you would be a little bit more careful with your punctuation
Principle 3 Arouse in the other person an eager WANT
Become interested in people and talk in terms of their interestsrdquo
Take the hook to suit the fish
We do everything because we want something
ldquoIf there is any one secret of success it lies in the ability to get the other personrsquos point of
view and see things from that personrsquos angle as well as from your ownrdquo
Henry Ford
Timrsquos KG example
Principle4 ldquoSmile
A simple way to make a good impression The expression one wears on ones face is far more important than the clothes one wears on ones back The effect of a smile is powerful - even when it is unseen Suggest that you smile when talking on the phone Your smile comes through in your voice Actions speak louder than words and a smile says ldquoI like you You make me happy I am glad to see yourdquo That is why dogs make such a hit They are so glad to see us that they almost jump out of their skins So naturally we are glad to see them A babyrsquos smile has the same effect ldquoThere is nothing either good or badrdquo said Shakespeare ldquobut thinking makes it sordquo An ancient Chinese wise saying ldquoA man without a smiling face must not open a shoprdquo
Your smile is a messenger of your good will Your smile brightens the lives of all who see it Especially when that someone is under pressure from his bosses his customers his teachers or parents or children a smile can help him realize that all is not hopeless - that there is joy in the world rdquoتبسمك فى وجه أخيك صدقةldquoCount the number of people you see every day see how much ldquothawabrdquo can you conquer per day
Presentation Skills
What is Presentation
Presentation is the process of showing and explaining the content of a topic to an audience
Presentation is also considered as a way of communication in which you present your idea thoughts knowledge
Why do we need Presentation
Presentations
Fear of Presentations
We all get into fear of public speaking and it is considered as the second source of fear in our life after the unknown
Why do we have fear
We do have fear from public speaking for many reasons may because we are afraid of looking foolish or all the eyes are on you or afraid of doing mistake or to forget something important you want to say the list of sources of fear is endless
You have to be sure that all this fears will never go away until you get down and do it until you prepare yourself and do a presentation and be sure from inside that you will handle it
Phase 1 Preparation amp Planning
Prepare yourself
Recognize your edge
Everyone has a different edge in speaking with other this edge differs from one to another search for your edge and conduct your presentation through it
Example your edge is being funny so you conduct your presentation in a funny way but be sure that this is your edge otherwise it will have negative effect on you
Study your audience
While preparing your presentation you have to know who are your audience you have to know the size
of the audience their knowledge in the topic your are going to talk about their common interest so there is a great difference between doing a presentation in front of your friends or your doctor or in front of your manager
Prepare the presentation
Set objective(s)
At first you have to know why are you going to do that presentation you have to list what are the objective(s) that you want your audience to get out from your presentation
Develop an outline
Develop an organized outline to reach at the end the objective(s) that you specified at first and let the main outline is an introduction to the presentation and then the presentation it self and then conclusion
Tell the people what you are going to tell them then tell them then tell them what you told them
Gather the needed data
Gather needed data from all sources available till you find yourself aware of the material you want to conduct and know how to handle it
Organize amp structure your material
After knowing the material start to organize it in a proper sequence to let the audience dont miss the flow of the topic
The first 30 second
You have to prepare the fist 30 second in your presentation very well because the audience will build a first impression on you in the first of the presentation and decide will continue listening to you or not
Get ready
Rehearsal
You have to try out your presentation at least once before the real presentation because you may find something missing or may find better way to say a certain part
Clothes
Try to dress in comfortable clothes try to avoid the distracting colors which will distract your audience from the main presentation to concentrate in your clothes
Take several breathes
Before performing the presentation take several breathes which will help you feel relax and reduce the tension caused by the fear of the public speaking
Phase 2 Presenting
In a comprehensive research on Communication it was found that in a face-to-face encounter depend
7 on the words and the main material
38 on the voice tonality volume clarity
And 55 on the visual aid the slides pictures the appearance of the presenter presenter body language and his movement
Appearance
Eye contact
Eye contact is looking to all your audience and not focusing to a certain group by building a correct eye contact you will build trust between you and your audience and will let them feel that you are talking to each one of them alone
Facial expression
You can deliver your message by our facial expression your facial expression must suit what you are presenting also relaxing your face muscles will be reflected on the audience and they will feel relaxed too
Body Language
Let all your body act as the world you are saying the movement of your hands has to be slowly and informative and try to let your movement in a half circular shape
Visual Aid
Using a PowerPoint slides try to organize your slides in proper way by using pictures that help you in delivering the message and try to avoid too much animation so as not to be distracting
If you are using a board take care not to give your audience your back while writing
Voice
Volume
Watch your voice and consider talking in a suitable volume that everyone can hear you without being annoyed of loud voice
Tonality
Change your tone of your voice to suit what your are saying
Pause to breath
Talk breath between sentences otherwise you will feel tired at the end of the presentation
Avoid Ummhellip Ahhhellip
Instead of saying Umm and Ahh it is better to keep silence and remember what you want to say
Closing the Presentation
Leave a memorable close to let the audience remember your presentation by this closing so you can close by Quote Video Question Game Simulation
Phase3
After the Presentation
Evaluate yourself
Check what are the things that you can do better the next time and what was the things you did right and try to keep it
Ask for feed-back
Ask your audience for a feed-back because it is not your last presentation
With best wishes
Risk Surfers Workshop
ACESrsquo09
Principle 1 Donrsquot criticize condemn or complain
bull Those rewarded for good behavior will learn much more rapidly and retain what it
learns far more effectively than those punished for bad behavior
I have no right to say or do anything that diminishes a man in his own eyes
What matters is not what I think of him but what he thinks of himself Hurting a man in his
dignity is a crimerdquo
Hat hard story
People would most likely blame it on others or just see themselves as guilty
Jet fuel gt gasoline story
Donrsquot attack anythingaction
Principle 2 Give honest and sincere appreciation and praise the slightest improvement
ldquoThe deepest principle in human nature is the craving to be appreciated
The desire for a feeling of importance is one of the chief distinguishing differences between mankind and the animals Everyone wants to feel important and appreciated in any way So when dealing with people it is important to put in mind that they are seeking praise and appreciation and not expecting criticism or blaming and when they do something wrong and you have to mention it then this is a nice way to avoid anger and resentment first start with praise a good thing in them or in their actions then mention the fault politely and in a friendly way A great man shows his greatness by the way he treats little men Praise does not flatter The difference between a flatter and a praise one is sincere and the other is
selfish one comes from the heart and the other comes from the mouth
Dont take things for granted Hay story
Thank value So when criticism is minimized and praise emphasized the good things people do will be reinforced
and the poorer things will decline for lack of attention Therefore if you want to encourage people
on to success you ought to praise the slightest improvement they do be hearty in your approbation
and generous in your praise
Guess what If some people are so hungry for a feeling of importance that they actually go insane to
get it imagine what miracle you and I can achieve by giving people honest appreciation this side of
insanity
Examples
In the early 19th century a young man in London aspired to be a writer But everything seemed to be against him He had never been able to attend school more than four years and His father had been flung in jail Finally he got a job pasting labels on bottles of blacking in a rat-infested warehouse He had so little confidence in his ability to write that he sneaked out and mailed his first manuscript in the dead of night so nobody would laugh at him Story after story was refused Finally the great day came when one was accepted One editor had given him recognition He was so thrilled that he wandered aimlessly around the streets with tears rolling down his cheeks The praise and recognition that he received through getting one story in print changed his whole life for if it hadnt been for that encouragement he might have spent his entire life working in rat-infested factories You may have heard of that boy His name was Charles Dickens A manager was so frustrated with his secretary that she was never on time so when he saw her he said Thats a pretty dress you are wearing this morning and you are a very attractive young womanIt was so unusual so unexpected that the secretary blushed in confusion Then he said Now dont get stuck up I just said that to make you feel good From now on I wish you would be a little bit more careful with your punctuation
Principle 3 Arouse in the other person an eager WANT
Become interested in people and talk in terms of their interestsrdquo
Take the hook to suit the fish
We do everything because we want something
ldquoIf there is any one secret of success it lies in the ability to get the other personrsquos point of
view and see things from that personrsquos angle as well as from your ownrdquo
Henry Ford
Timrsquos KG example
Principle4 ldquoSmile
A simple way to make a good impression The expression one wears on ones face is far more important than the clothes one wears on ones back The effect of a smile is powerful - even when it is unseen Suggest that you smile when talking on the phone Your smile comes through in your voice Actions speak louder than words and a smile says ldquoI like you You make me happy I am glad to see yourdquo That is why dogs make such a hit They are so glad to see us that they almost jump out of their skins So naturally we are glad to see them A babyrsquos smile has the same effect ldquoThere is nothing either good or badrdquo said Shakespeare ldquobut thinking makes it sordquo An ancient Chinese wise saying ldquoA man without a smiling face must not open a shoprdquo
Your smile is a messenger of your good will Your smile brightens the lives of all who see it Especially when that someone is under pressure from his bosses his customers his teachers or parents or children a smile can help him realize that all is not hopeless - that there is joy in the world rdquoتبسمك فى وجه أخيك صدقةldquoCount the number of people you see every day see how much ldquothawabrdquo can you conquer per day
Presentation Skills
What is Presentation
Presentation is the process of showing and explaining the content of a topic to an audience
Presentation is also considered as a way of communication in which you present your idea thoughts knowledge
Why do we need Presentation
Presentations
Fear of Presentations
We all get into fear of public speaking and it is considered as the second source of fear in our life after the unknown
Why do we have fear
We do have fear from public speaking for many reasons may because we are afraid of looking foolish or all the eyes are on you or afraid of doing mistake or to forget something important you want to say the list of sources of fear is endless
You have to be sure that all this fears will never go away until you get down and do it until you prepare yourself and do a presentation and be sure from inside that you will handle it
Phase 1 Preparation amp Planning
Prepare yourself
Recognize your edge
Everyone has a different edge in speaking with other this edge differs from one to another search for your edge and conduct your presentation through it
Example your edge is being funny so you conduct your presentation in a funny way but be sure that this is your edge otherwise it will have negative effect on you
Study your audience
While preparing your presentation you have to know who are your audience you have to know the size
of the audience their knowledge in the topic your are going to talk about their common interest so there is a great difference between doing a presentation in front of your friends or your doctor or in front of your manager
Prepare the presentation
Set objective(s)
At first you have to know why are you going to do that presentation you have to list what are the objective(s) that you want your audience to get out from your presentation
Develop an outline
Develop an organized outline to reach at the end the objective(s) that you specified at first and let the main outline is an introduction to the presentation and then the presentation it self and then conclusion
Tell the people what you are going to tell them then tell them then tell them what you told them
Gather the needed data
Gather needed data from all sources available till you find yourself aware of the material you want to conduct and know how to handle it
Organize amp structure your material
After knowing the material start to organize it in a proper sequence to let the audience dont miss the flow of the topic
The first 30 second
You have to prepare the fist 30 second in your presentation very well because the audience will build a first impression on you in the first of the presentation and decide will continue listening to you or not
Get ready
Rehearsal
You have to try out your presentation at least once before the real presentation because you may find something missing or may find better way to say a certain part
Clothes
Try to dress in comfortable clothes try to avoid the distracting colors which will distract your audience from the main presentation to concentrate in your clothes
Take several breathes
Before performing the presentation take several breathes which will help you feel relax and reduce the tension caused by the fear of the public speaking
Phase 2 Presenting
In a comprehensive research on Communication it was found that in a face-to-face encounter depend
7 on the words and the main material
38 on the voice tonality volume clarity
And 55 on the visual aid the slides pictures the appearance of the presenter presenter body language and his movement
Appearance
Eye contact
Eye contact is looking to all your audience and not focusing to a certain group by building a correct eye contact you will build trust between you and your audience and will let them feel that you are talking to each one of them alone
Facial expression
You can deliver your message by our facial expression your facial expression must suit what you are presenting also relaxing your face muscles will be reflected on the audience and they will feel relaxed too
Body Language
Let all your body act as the world you are saying the movement of your hands has to be slowly and informative and try to let your movement in a half circular shape
Visual Aid
Using a PowerPoint slides try to organize your slides in proper way by using pictures that help you in delivering the message and try to avoid too much animation so as not to be distracting
If you are using a board take care not to give your audience your back while writing
Voice
Volume
Watch your voice and consider talking in a suitable volume that everyone can hear you without being annoyed of loud voice
Tonality
Change your tone of your voice to suit what your are saying
Pause to breath
Talk breath between sentences otherwise you will feel tired at the end of the presentation
Avoid Ummhellip Ahhhellip
Instead of saying Umm and Ahh it is better to keep silence and remember what you want to say
Closing the Presentation
Leave a memorable close to let the audience remember your presentation by this closing so you can close by Quote Video Question Game Simulation
Phase3
After the Presentation
Evaluate yourself
Check what are the things that you can do better the next time and what was the things you did right and try to keep it
Ask for feed-back
Ask your audience for a feed-back because it is not your last presentation
With best wishes
Risk Surfers Workshop
ACESrsquo09
Principle 2 Give honest and sincere appreciation and praise the slightest improvement
ldquoThe deepest principle in human nature is the craving to be appreciated
The desire for a feeling of importance is one of the chief distinguishing differences between mankind and the animals Everyone wants to feel important and appreciated in any way So when dealing with people it is important to put in mind that they are seeking praise and appreciation and not expecting criticism or blaming and when they do something wrong and you have to mention it then this is a nice way to avoid anger and resentment first start with praise a good thing in them or in their actions then mention the fault politely and in a friendly way A great man shows his greatness by the way he treats little men Praise does not flatter The difference between a flatter and a praise one is sincere and the other is
selfish one comes from the heart and the other comes from the mouth
Dont take things for granted Hay story
Thank value So when criticism is minimized and praise emphasized the good things people do will be reinforced
and the poorer things will decline for lack of attention Therefore if you want to encourage people
on to success you ought to praise the slightest improvement they do be hearty in your approbation
and generous in your praise
Guess what If some people are so hungry for a feeling of importance that they actually go insane to
get it imagine what miracle you and I can achieve by giving people honest appreciation this side of
insanity
Examples
In the early 19th century a young man in London aspired to be a writer But everything seemed to be against him He had never been able to attend school more than four years and His father had been flung in jail Finally he got a job pasting labels on bottles of blacking in a rat-infested warehouse He had so little confidence in his ability to write that he sneaked out and mailed his first manuscript in the dead of night so nobody would laugh at him Story after story was refused Finally the great day came when one was accepted One editor had given him recognition He was so thrilled that he wandered aimlessly around the streets with tears rolling down his cheeks The praise and recognition that he received through getting one story in print changed his whole life for if it hadnt been for that encouragement he might have spent his entire life working in rat-infested factories You may have heard of that boy His name was Charles Dickens A manager was so frustrated with his secretary that she was never on time so when he saw her he said Thats a pretty dress you are wearing this morning and you are a very attractive young womanIt was so unusual so unexpected that the secretary blushed in confusion Then he said Now dont get stuck up I just said that to make you feel good From now on I wish you would be a little bit more careful with your punctuation
Principle 3 Arouse in the other person an eager WANT
Become interested in people and talk in terms of their interestsrdquo
Take the hook to suit the fish
We do everything because we want something
ldquoIf there is any one secret of success it lies in the ability to get the other personrsquos point of
view and see things from that personrsquos angle as well as from your ownrdquo
Henry Ford
Timrsquos KG example
Principle4 ldquoSmile
A simple way to make a good impression The expression one wears on ones face is far more important than the clothes one wears on ones back The effect of a smile is powerful - even when it is unseen Suggest that you smile when talking on the phone Your smile comes through in your voice Actions speak louder than words and a smile says ldquoI like you You make me happy I am glad to see yourdquo That is why dogs make such a hit They are so glad to see us that they almost jump out of their skins So naturally we are glad to see them A babyrsquos smile has the same effect ldquoThere is nothing either good or badrdquo said Shakespeare ldquobut thinking makes it sordquo An ancient Chinese wise saying ldquoA man without a smiling face must not open a shoprdquo
Your smile is a messenger of your good will Your smile brightens the lives of all who see it Especially when that someone is under pressure from his bosses his customers his teachers or parents or children a smile can help him realize that all is not hopeless - that there is joy in the world rdquoتبسمك فى وجه أخيك صدقةldquoCount the number of people you see every day see how much ldquothawabrdquo can you conquer per day
Presentation Skills
What is Presentation
Presentation is the process of showing and explaining the content of a topic to an audience
Presentation is also considered as a way of communication in which you present your idea thoughts knowledge
Why do we need Presentation
Presentations
Fear of Presentations
We all get into fear of public speaking and it is considered as the second source of fear in our life after the unknown
Why do we have fear
We do have fear from public speaking for many reasons may because we are afraid of looking foolish or all the eyes are on you or afraid of doing mistake or to forget something important you want to say the list of sources of fear is endless
You have to be sure that all this fears will never go away until you get down and do it until you prepare yourself and do a presentation and be sure from inside that you will handle it
Phase 1 Preparation amp Planning
Prepare yourself
Recognize your edge
Everyone has a different edge in speaking with other this edge differs from one to another search for your edge and conduct your presentation through it
Example your edge is being funny so you conduct your presentation in a funny way but be sure that this is your edge otherwise it will have negative effect on you
Study your audience
While preparing your presentation you have to know who are your audience you have to know the size
of the audience their knowledge in the topic your are going to talk about their common interest so there is a great difference between doing a presentation in front of your friends or your doctor or in front of your manager
Prepare the presentation
Set objective(s)
At first you have to know why are you going to do that presentation you have to list what are the objective(s) that you want your audience to get out from your presentation
Develop an outline
Develop an organized outline to reach at the end the objective(s) that you specified at first and let the main outline is an introduction to the presentation and then the presentation it self and then conclusion
Tell the people what you are going to tell them then tell them then tell them what you told them
Gather the needed data
Gather needed data from all sources available till you find yourself aware of the material you want to conduct and know how to handle it
Organize amp structure your material
After knowing the material start to organize it in a proper sequence to let the audience dont miss the flow of the topic
The first 30 second
You have to prepare the fist 30 second in your presentation very well because the audience will build a first impression on you in the first of the presentation and decide will continue listening to you or not
Get ready
Rehearsal
You have to try out your presentation at least once before the real presentation because you may find something missing or may find better way to say a certain part
Clothes
Try to dress in comfortable clothes try to avoid the distracting colors which will distract your audience from the main presentation to concentrate in your clothes
Take several breathes
Before performing the presentation take several breathes which will help you feel relax and reduce the tension caused by the fear of the public speaking
Phase 2 Presenting
In a comprehensive research on Communication it was found that in a face-to-face encounter depend
7 on the words and the main material
38 on the voice tonality volume clarity
And 55 on the visual aid the slides pictures the appearance of the presenter presenter body language and his movement
Appearance
Eye contact
Eye contact is looking to all your audience and not focusing to a certain group by building a correct eye contact you will build trust between you and your audience and will let them feel that you are talking to each one of them alone
Facial expression
You can deliver your message by our facial expression your facial expression must suit what you are presenting also relaxing your face muscles will be reflected on the audience and they will feel relaxed too
Body Language
Let all your body act as the world you are saying the movement of your hands has to be slowly and informative and try to let your movement in a half circular shape
Visual Aid
Using a PowerPoint slides try to organize your slides in proper way by using pictures that help you in delivering the message and try to avoid too much animation so as not to be distracting
If you are using a board take care not to give your audience your back while writing
Voice
Volume
Watch your voice and consider talking in a suitable volume that everyone can hear you without being annoyed of loud voice
Tonality
Change your tone of your voice to suit what your are saying
Pause to breath
Talk breath between sentences otherwise you will feel tired at the end of the presentation
Avoid Ummhellip Ahhhellip
Instead of saying Umm and Ahh it is better to keep silence and remember what you want to say
Closing the Presentation
Leave a memorable close to let the audience remember your presentation by this closing so you can close by Quote Video Question Game Simulation
Phase3
After the Presentation
Evaluate yourself
Check what are the things that you can do better the next time and what was the things you did right and try to keep it
Ask for feed-back
Ask your audience for a feed-back because it is not your last presentation
With best wishes
Risk Surfers Workshop
ACESrsquo09
Principle 3 Arouse in the other person an eager WANT
Become interested in people and talk in terms of their interestsrdquo
Take the hook to suit the fish
We do everything because we want something
ldquoIf there is any one secret of success it lies in the ability to get the other personrsquos point of
view and see things from that personrsquos angle as well as from your ownrdquo
Henry Ford
Timrsquos KG example
Principle4 ldquoSmile
A simple way to make a good impression The expression one wears on ones face is far more important than the clothes one wears on ones back The effect of a smile is powerful - even when it is unseen Suggest that you smile when talking on the phone Your smile comes through in your voice Actions speak louder than words and a smile says ldquoI like you You make me happy I am glad to see yourdquo That is why dogs make such a hit They are so glad to see us that they almost jump out of their skins So naturally we are glad to see them A babyrsquos smile has the same effect ldquoThere is nothing either good or badrdquo said Shakespeare ldquobut thinking makes it sordquo An ancient Chinese wise saying ldquoA man without a smiling face must not open a shoprdquo
Your smile is a messenger of your good will Your smile brightens the lives of all who see it Especially when that someone is under pressure from his bosses his customers his teachers or parents or children a smile can help him realize that all is not hopeless - that there is joy in the world rdquoتبسمك فى وجه أخيك صدقةldquoCount the number of people you see every day see how much ldquothawabrdquo can you conquer per day
Presentation Skills
What is Presentation
Presentation is the process of showing and explaining the content of a topic to an audience
Presentation is also considered as a way of communication in which you present your idea thoughts knowledge
Why do we need Presentation
Presentations
Fear of Presentations
We all get into fear of public speaking and it is considered as the second source of fear in our life after the unknown
Why do we have fear
We do have fear from public speaking for many reasons may because we are afraid of looking foolish or all the eyes are on you or afraid of doing mistake or to forget something important you want to say the list of sources of fear is endless
You have to be sure that all this fears will never go away until you get down and do it until you prepare yourself and do a presentation and be sure from inside that you will handle it
Phase 1 Preparation amp Planning
Prepare yourself
Recognize your edge
Everyone has a different edge in speaking with other this edge differs from one to another search for your edge and conduct your presentation through it
Example your edge is being funny so you conduct your presentation in a funny way but be sure that this is your edge otherwise it will have negative effect on you
Study your audience
While preparing your presentation you have to know who are your audience you have to know the size
of the audience their knowledge in the topic your are going to talk about their common interest so there is a great difference between doing a presentation in front of your friends or your doctor or in front of your manager
Prepare the presentation
Set objective(s)
At first you have to know why are you going to do that presentation you have to list what are the objective(s) that you want your audience to get out from your presentation
Develop an outline
Develop an organized outline to reach at the end the objective(s) that you specified at first and let the main outline is an introduction to the presentation and then the presentation it self and then conclusion
Tell the people what you are going to tell them then tell them then tell them what you told them
Gather the needed data
Gather needed data from all sources available till you find yourself aware of the material you want to conduct and know how to handle it
Organize amp structure your material
After knowing the material start to organize it in a proper sequence to let the audience dont miss the flow of the topic
The first 30 second
You have to prepare the fist 30 second in your presentation very well because the audience will build a first impression on you in the first of the presentation and decide will continue listening to you or not
Get ready
Rehearsal
You have to try out your presentation at least once before the real presentation because you may find something missing or may find better way to say a certain part
Clothes
Try to dress in comfortable clothes try to avoid the distracting colors which will distract your audience from the main presentation to concentrate in your clothes
Take several breathes
Before performing the presentation take several breathes which will help you feel relax and reduce the tension caused by the fear of the public speaking
Phase 2 Presenting
In a comprehensive research on Communication it was found that in a face-to-face encounter depend
7 on the words and the main material
38 on the voice tonality volume clarity
And 55 on the visual aid the slides pictures the appearance of the presenter presenter body language and his movement
Appearance
Eye contact
Eye contact is looking to all your audience and not focusing to a certain group by building a correct eye contact you will build trust between you and your audience and will let them feel that you are talking to each one of them alone
Facial expression
You can deliver your message by our facial expression your facial expression must suit what you are presenting also relaxing your face muscles will be reflected on the audience and they will feel relaxed too
Body Language
Let all your body act as the world you are saying the movement of your hands has to be slowly and informative and try to let your movement in a half circular shape
Visual Aid
Using a PowerPoint slides try to organize your slides in proper way by using pictures that help you in delivering the message and try to avoid too much animation so as not to be distracting
If you are using a board take care not to give your audience your back while writing
Voice
Volume
Watch your voice and consider talking in a suitable volume that everyone can hear you without being annoyed of loud voice
Tonality
Change your tone of your voice to suit what your are saying
Pause to breath
Talk breath between sentences otherwise you will feel tired at the end of the presentation
Avoid Ummhellip Ahhhellip
Instead of saying Umm and Ahh it is better to keep silence and remember what you want to say
Closing the Presentation
Leave a memorable close to let the audience remember your presentation by this closing so you can close by Quote Video Question Game Simulation
Phase3
After the Presentation
Evaluate yourself
Check what are the things that you can do better the next time and what was the things you did right and try to keep it
Ask for feed-back
Ask your audience for a feed-back because it is not your last presentation
With best wishes
Risk Surfers Workshop
ACESrsquo09
Presentation Skills
What is Presentation
Presentation is the process of showing and explaining the content of a topic to an audience
Presentation is also considered as a way of communication in which you present your idea thoughts knowledge
Why do we need Presentation
Presentations
Fear of Presentations
We all get into fear of public speaking and it is considered as the second source of fear in our life after the unknown
Why do we have fear
We do have fear from public speaking for many reasons may because we are afraid of looking foolish or all the eyes are on you or afraid of doing mistake or to forget something important you want to say the list of sources of fear is endless
You have to be sure that all this fears will never go away until you get down and do it until you prepare yourself and do a presentation and be sure from inside that you will handle it
Phase 1 Preparation amp Planning
Prepare yourself
Recognize your edge
Everyone has a different edge in speaking with other this edge differs from one to another search for your edge and conduct your presentation through it
Example your edge is being funny so you conduct your presentation in a funny way but be sure that this is your edge otherwise it will have negative effect on you
Study your audience
While preparing your presentation you have to know who are your audience you have to know the size
of the audience their knowledge in the topic your are going to talk about their common interest so there is a great difference between doing a presentation in front of your friends or your doctor or in front of your manager
Prepare the presentation
Set objective(s)
At first you have to know why are you going to do that presentation you have to list what are the objective(s) that you want your audience to get out from your presentation
Develop an outline
Develop an organized outline to reach at the end the objective(s) that you specified at first and let the main outline is an introduction to the presentation and then the presentation it self and then conclusion
Tell the people what you are going to tell them then tell them then tell them what you told them
Gather the needed data
Gather needed data from all sources available till you find yourself aware of the material you want to conduct and know how to handle it
Organize amp structure your material
After knowing the material start to organize it in a proper sequence to let the audience dont miss the flow of the topic
The first 30 second
You have to prepare the fist 30 second in your presentation very well because the audience will build a first impression on you in the first of the presentation and decide will continue listening to you or not
Get ready
Rehearsal
You have to try out your presentation at least once before the real presentation because you may find something missing or may find better way to say a certain part
Clothes
Try to dress in comfortable clothes try to avoid the distracting colors which will distract your audience from the main presentation to concentrate in your clothes
Take several breathes
Before performing the presentation take several breathes which will help you feel relax and reduce the tension caused by the fear of the public speaking
Phase 2 Presenting
In a comprehensive research on Communication it was found that in a face-to-face encounter depend
7 on the words and the main material
38 on the voice tonality volume clarity
And 55 on the visual aid the slides pictures the appearance of the presenter presenter body language and his movement
Appearance
Eye contact
Eye contact is looking to all your audience and not focusing to a certain group by building a correct eye contact you will build trust between you and your audience and will let them feel that you are talking to each one of them alone
Facial expression
You can deliver your message by our facial expression your facial expression must suit what you are presenting also relaxing your face muscles will be reflected on the audience and they will feel relaxed too
Body Language
Let all your body act as the world you are saying the movement of your hands has to be slowly and informative and try to let your movement in a half circular shape
Visual Aid
Using a PowerPoint slides try to organize your slides in proper way by using pictures that help you in delivering the message and try to avoid too much animation so as not to be distracting
If you are using a board take care not to give your audience your back while writing
Voice
Volume
Watch your voice and consider talking in a suitable volume that everyone can hear you without being annoyed of loud voice
Tonality
Change your tone of your voice to suit what your are saying
Pause to breath
Talk breath between sentences otherwise you will feel tired at the end of the presentation
Avoid Ummhellip Ahhhellip
Instead of saying Umm and Ahh it is better to keep silence and remember what you want to say
Closing the Presentation
Leave a memorable close to let the audience remember your presentation by this closing so you can close by Quote Video Question Game Simulation
Phase3
After the Presentation
Evaluate yourself
Check what are the things that you can do better the next time and what was the things you did right and try to keep it
Ask for feed-back
Ask your audience for a feed-back because it is not your last presentation
With best wishes
Risk Surfers Workshop
ACESrsquo09
Prepare the presentation
Set objective(s)
At first you have to know why are you going to do that presentation you have to list what are the objective(s) that you want your audience to get out from your presentation
Develop an outline
Develop an organized outline to reach at the end the objective(s) that you specified at first and let the main outline is an introduction to the presentation and then the presentation it self and then conclusion
Tell the people what you are going to tell them then tell them then tell them what you told them
Gather the needed data
Gather needed data from all sources available till you find yourself aware of the material you want to conduct and know how to handle it
Organize amp structure your material
After knowing the material start to organize it in a proper sequence to let the audience dont miss the flow of the topic
The first 30 second
You have to prepare the fist 30 second in your presentation very well because the audience will build a first impression on you in the first of the presentation and decide will continue listening to you or not
Get ready
Rehearsal
You have to try out your presentation at least once before the real presentation because you may find something missing or may find better way to say a certain part
Clothes
Try to dress in comfortable clothes try to avoid the distracting colors which will distract your audience from the main presentation to concentrate in your clothes
Take several breathes
Before performing the presentation take several breathes which will help you feel relax and reduce the tension caused by the fear of the public speaking
Phase 2 Presenting
In a comprehensive research on Communication it was found that in a face-to-face encounter depend
7 on the words and the main material
38 on the voice tonality volume clarity
And 55 on the visual aid the slides pictures the appearance of the presenter presenter body language and his movement
Appearance
Eye contact
Eye contact is looking to all your audience and not focusing to a certain group by building a correct eye contact you will build trust between you and your audience and will let them feel that you are talking to each one of them alone
Facial expression
You can deliver your message by our facial expression your facial expression must suit what you are presenting also relaxing your face muscles will be reflected on the audience and they will feel relaxed too
Body Language
Let all your body act as the world you are saying the movement of your hands has to be slowly and informative and try to let your movement in a half circular shape
Visual Aid
Using a PowerPoint slides try to organize your slides in proper way by using pictures that help you in delivering the message and try to avoid too much animation so as not to be distracting
If you are using a board take care not to give your audience your back while writing
Voice
Volume
Watch your voice and consider talking in a suitable volume that everyone can hear you without being annoyed of loud voice
Tonality
Change your tone of your voice to suit what your are saying
Pause to breath
Talk breath between sentences otherwise you will feel tired at the end of the presentation
Avoid Ummhellip Ahhhellip
Instead of saying Umm and Ahh it is better to keep silence and remember what you want to say
Closing the Presentation
Leave a memorable close to let the audience remember your presentation by this closing so you can close by Quote Video Question Game Simulation
Phase3
After the Presentation
Evaluate yourself
Check what are the things that you can do better the next time and what was the things you did right and try to keep it
Ask for feed-back
Ask your audience for a feed-back because it is not your last presentation
With best wishes
Risk Surfers Workshop
ACESrsquo09
Phase 2 Presenting
In a comprehensive research on Communication it was found that in a face-to-face encounter depend
7 on the words and the main material
38 on the voice tonality volume clarity
And 55 on the visual aid the slides pictures the appearance of the presenter presenter body language and his movement
Appearance
Eye contact
Eye contact is looking to all your audience and not focusing to a certain group by building a correct eye contact you will build trust between you and your audience and will let them feel that you are talking to each one of them alone
Facial expression
You can deliver your message by our facial expression your facial expression must suit what you are presenting also relaxing your face muscles will be reflected on the audience and they will feel relaxed too
Body Language
Let all your body act as the world you are saying the movement of your hands has to be slowly and informative and try to let your movement in a half circular shape
Visual Aid
Using a PowerPoint slides try to organize your slides in proper way by using pictures that help you in delivering the message and try to avoid too much animation so as not to be distracting
If you are using a board take care not to give your audience your back while writing
Voice
Volume
Watch your voice and consider talking in a suitable volume that everyone can hear you without being annoyed of loud voice
Tonality
Change your tone of your voice to suit what your are saying
Pause to breath
Talk breath between sentences otherwise you will feel tired at the end of the presentation
Avoid Ummhellip Ahhhellip
Instead of saying Umm and Ahh it is better to keep silence and remember what you want to say
Closing the Presentation
Leave a memorable close to let the audience remember your presentation by this closing so you can close by Quote Video Question Game Simulation
Phase3
After the Presentation
Evaluate yourself
Check what are the things that you can do better the next time and what was the things you did right and try to keep it
Ask for feed-back
Ask your audience for a feed-back because it is not your last presentation
With best wishes
Risk Surfers Workshop
ACESrsquo09
Tonality
Change your tone of your voice to suit what your are saying
Pause to breath
Talk breath between sentences otherwise you will feel tired at the end of the presentation
Avoid Ummhellip Ahhhellip
Instead of saying Umm and Ahh it is better to keep silence and remember what you want to say
Closing the Presentation
Leave a memorable close to let the audience remember your presentation by this closing so you can close by Quote Video Question Game Simulation
Phase3
After the Presentation
Evaluate yourself
Check what are the things that you can do better the next time and what was the things you did right and try to keep it
Ask for feed-back
Ask your audience for a feed-back because it is not your last presentation
With best wishes
Risk Surfers Workshop
ACESrsquo09
