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theGuard!Software for Enterprise-wide IT Managementand Secure Business Processes
REALTECH headquarters in Walldorf
theGuard! – Driving Value with IT
theGuard! lets you monitor your IT infrastructure and your IT servi-
ces from end to end and helps you ensure the secure and efficient
import of SAP application changes into your production systems.
This benefits everyone in the organization:
Management Users: Complete visibility and KPI-based IT manage-
ment gives them confidence in their planning and investment
decisions.
Business Users: Business processes are available when and where
they need them; development processes are professionally mana-
ged, allowing for a rapid and secure implementation of business
requirements.
IT Service and Support Staff: Powerful features allow them to mana-
ge the entire IT environment and simplify their daily work.
SAP Basis: Automated processes and process-oriented change
management reduce the workload on developers and SAP Basis
administrators as they implement the requests of the business
departments.
IT Management with theGuard!
To survive in the fiercely competitive world market, companies
need an organization that is closely aligned with their business
objectives. Having high-performance IT systems and an IT depart-
ment that serves business users across the enterprise are keys to
successfully achieving these objectives. That is why more and more
companies are focusing on IT management and the strategic deve-
lopment of their IT infrastructure to drive their business.
With theGuard! software portfolio and our consulting services,
REALTECH offers premium IT management services, and can help
you noticeably reduce your risk of system failures. Rely on theGu-
ard! Service Management Center, Europe‘s leading solution for
excellence in IT service management, and gain unique visibility into
your entire IT infrastructure – from switch to business application.
SAP customers also benefit from our change management exper-
tise. Our modular software theGuard! SmartChange and our many
years of in-depth process knowledge allow us to automate and
secure the transport of all of your changes into their respective SAP
target systems.
About REALTECH Software Products
REALTECH Software Products GmbH is a subsidiary of
REALTECH AG and Europe‘s leading provider of software for
enterprise-wide IT management.
Our customers benefit from innovative products that allow
their users to leverage standardization and automation in the
management of their IT environments, now and in the future.
Our integrated theGuard! software portfolio delivers high-
quality solutions for efficient IT service management and secure
SAP change management processes.
Today, companies like John Deere, STIHL, and more than
1,000 other customers the world wide rely on theGuard! to en-
sure the availability of their revenue-critical business processes
and reduce error rates and process downtime by up to 85%.
REALTECH Among the Top 3 Providers ofIT Service Management Solutions for SAP
“Overall, REALTECH offers the most innovative and complete solution at a highly competitive price.”
Dr. Thomas MendelManaging director and analyst, Research in Action
Why theGuard! Software?
With our theGuard! suite of products, REALTECH gives you a
unique software portfolio that combines pragmatic solutions with
powerful features.
Modular and Flexible
The modular design of our theGuard! software portfolio allows you
to grow with our solutions. No more mammoth projects and count-
less consulting hours. Instead you can take small, effective steps
that will get you closer to your strategic objectives right away.
Less Complex
No matter where you use our theGuard! software – the solution
collects data and provides users with information that is tailored to
their specific roles. Users are provided with the exact information
they need to do their daily work.
Minimal Cost
Your IT organization can achieve never-before-seen levels of auto-
mation with theGuard!. This allows you to cut costs, secure your
processes, focus on strategic IT projects. Existing solutions can
be integrated through standard interfaces to protect the value of
previous investments.
Customer-oriented Support
Our software is “Made in Germany“ and supported locally to per-
fectly match the needs of small to medium-sized businesses. Our
regional support centers can be found in the United States, Japan,
Portugal, Singapore, and New Zealand.
Short Implementation Time
Depending on the module, theGuard! can be used productively
within a matter of days, immediately reducing workload for your IT
staff.
Worldwide Project Experience
More than 1,000 companies the world wide rely on theGuard! pro-
ducts. Find out more and take a look at our many references: www.
realtech.com/references.
Comprehensive Product Training
Join us at our Demo Center at our headquarters in Walldorf, Germa-
ny, or book a individual webinar session and become a theGuard!
expert! We offer a large selection of different training programs,
from basic workshops to custom training and expert courses.
IT Service Management
We help multinational corporations and mid-sized companies
alike deliver high-quality IT services with as little effort as possible.
To address the challenges that go along with this, our proven
theGuard! Service Management Center comes with the right soft-
ware module for every subdiscipline of IT service management:
theGuard! Business Service Manager for your business service
management
theGuard! ServiceDesk for your service operations management
theGuard! Configuration Management Database (CMDB) for
your configuration management, IT infrastructure management,
and as a central data repository for all other disciplines
theGuard! ImpactMonitor for mobile business service
management while on the go
Business Service Management
Business service management (BSM) focuses on the quality of
IT processes and IT systems from the perspective of both applica-
tions and business processes. In order to be able to verify it,
IT managers today need complete visibility into all IT components,
their respective statuses, and their performance indicators. BSM
gives them all this in one place.
theGuard! Business Service Manager allows you to consistently
monitor your heterogeneous IT landscapes. Using its powerful
components for network, system, and application management,
you can map individual IT services and combine them into busi-
ness services. This allows your company to define customer-
specific service levels and to automatically monitor compliance. An
adaptive alert concept and the integrated root cause analysis enable
your administrators to quickly troubleshoot and resolve problems.
The most important features at a glance:
Business services monitoring
Service level management
E2E monitoring
Application, system, and network management
Virtualization management
Real user monitoring
Reliable, detailed reports
Exceptional Service
“With theGuard! ServiceDesk, we were able to significantly reduce the cost of IT operations in no time. We were pleased with the rapid implementation and the administrative overhead for our IT depart-ment was drastically reduced. As a result, we now have a smoothly functioning change management process into which we can efficiently integrate even our international partners.”
Michael Nogger IT Operations Manager Europe, Checkpoint Systems
Service Operations Management
An optimal alignment between the IT organization and the business
processes in individual departments cannot be achieved without
active communication between the two. That is why service-oriented
IT departments choose to professionally monitor all of their service
and support processes in the context of a comprehensive service
operations management strategy that complies with ITIL best
practices.
theGuard! ServiceDesk is ITIL compliant and gives you everything
you need to significantly improve the IT service processes in
your incident, problem, and change management and to ensure
complete audit trails. Your IT support staffers also benefit from a
direct line to a central CMDB, a knowledge base that is integrated in
theGuard! ServiceDesk, and an automated approval system.
The most important features at a glance:
Preconfigured, ITIL-compliant process mapping in workflows
Customizable workflows and service processes
Service level management
Knowledge base (known error database)
Customizable escalation paths
Multi-user capability
Configuration Management
Configuration management helps you create a common data model
for all of your IT management processes. All IT components and
their status and performance information can be centrally accessed
through a normalized CMDB. This puts current, exhaustive, and
audit-proof information at your fingertips. This will allow you to
consistently and unambiguously manage all of your IT resources.
The CMDB also serves as the central data hub for management
disciplines such as business service management.
theGuard! CMDB gives companies of all sizes a pragmatic ap-
proach to building a normalized CMDB. The Asset & Inventory
Management module of theGuard! CMDB also allows for the
automated collection of data across the entire IT infrastructure and
the central definition and management of relationships between
your configuration items (CIs). theGuard! CMDB provides a power-
ful foundation for all the administrative and operational aspects of
organizing your business.
The most important features at a glance:
Automated and normalized data collection
Direct comparability of data and values thanks to a normalized
data model
Automatic discovery of dependencies between individual
configuration items
Transparency and flexibility in the definition of business services
Reliable and detailed reports at the click of a button
IT Infrastructure Management
IT infrastructure management helps you manage your IT infrastruc-
ture from end to end and combines business service management
concepts with configuration management.
The IT infrastructure management solution in theGuard! Service
Management Center allows you to perform full-cycle configuration
management across your entire IT environment. Moreover, you can
access all business service
management features through the same tool and the same user
interface to monitor your devices and services.
The most important features at a glance:
Business services monitoring
Service level management
E2E monitoring
A Green Thumb for Managing Your IT With theGuard!
“Proactive monitoring with theGuard! has boosted the availability of our systems as well as the satisfaction of our end users and has, as a result, yielded a rapid return on investment (ROI).”
Christoph Stempfle
Head of IT Infrastructure Services, Gardena
Change Management for SAP
Many companies today rely on SAP to run their business processes.
This makes it particularly important to constantly align the applica-
tions with the growing demands of the business departments and
to establish continuous change management for the SAP applica-
tions across the enterprise.
This is where theGuard! SmartChange supports you and your
developers through maximum automation and process templates.
By using the different modules for change process management,
transport management, synchronization management, and code
profiling, you can quickly and securely implement business user
requirements without administrative hassles.
Change Process Management: Run, manage, and track SAP
change processes from a single point of control.
Transport Management: Synchronize and secure ABAP and
JAVA transports.
Synchronization Management: Synchronize SAP development
systems in a simple and reliable manner.
Code Profiling: Make ABAP code more robust, more secure, and
more efficient.
Change Process Management
Changes to complex IT environments always entail considerable
risks. Change and release managers need effective and powerful
solutions to help them navigate this process from initial change
request to the implementation of individual transport requests to
cross-system release management.
theGuard! SmartChange allows you to plan, run, and track SAP
change processes from a single point of control. The solution can
be customized to suit individual project requirements. It guarantees
a seamless transition from organization to implementation, which
is certainly not a given when it comes to software changes. It also
gives you the ability to plan ahead better and therefore a more ef-
ficient approach to assigning staff resources.
The most important features at a glance:
Change and release processes that are consistent across the
enterprise can be easily defined
Recurring process steps are automated, compliance require-
ments are met (Cobit, ITIL, and CMMI)
Integration with existing incident and problem management
solutions
Preventing the SAP Collapse with theGuard!
“The introduction of theGuard! allowed us to really optimize the coordination, execution, and manage-ment of our SAP change projects. The transport of critical changes in particular is now much more se-cure and provides more visibility than before. Over-all, we were able to greatly accelerate our application development.”
Marc StrasserHead of SAP CCoE, Unispital Basel (Basel University Hospital)
Transport Management
Companies want their SAP transports to be secure, which presents
IT administrators with new challenges every day.
Rely on theGuard! SmartChange to optimize your quality assurance
efforts and gain better visibility into your processes. Our solution
provides maximum availability and consistency of your SAP systems
while avoiding collisions and overtakers. theGuard! SmartChange
supports SAP‘s CTS+ to ensure the synchronous transport of ABAP
and Java objects in SAP NetWeaver.
The most important features at a glance:
Avoidance of collisions and overtakers in SAP transport
management
Less time spent on quality assurance
Highly transparent processes through automatic notifications to
everyone involved
Customizable workflows and authorization concepts for the
approval of transports
Synchronous transport of ABAP and Java objects in
SAP NetWeaver
Synchronization Management
The parallel operation of multiple SAP landscapes allows you to
prepare new developments and release upgrades without jeopardiz-
ing the stability of your SAP production environment. The time-con-
suming manual synchronization of changes between the production
and the project landscape, however, entails considerable risk.
theGuard! SmartChange is a powerful tool that helps you ensure
maximum security in the synchronization of your SAP landscapes.
The solution will boost the quality of your system and can be seam-
lessly integrated into your SAP transport system.
The most important features at a glance:
Automates the synchronization process to provide time and cost
efficiencies
Eliminates routine tasks to free up project resources
Improves the quality of your system by preventing errors
Gives you maximum control over your processes by tracking the
status of all objects
Integrates seamlessly with your SAP transport system
Highly Available IT Processes for Munich‘sInfrastructure
“The number of incidents dropped to an all-time low after the go-live of the support packages. With a reduction of incidents by more than half and 90% less manual labor, the implementation of the-Guard! paid off within its first year.”
Hans WolfersederHead of the SAP Basis team at Stadtwerke München (Munich City Utilities)
www.swm.de
Code Profiling
New and revised stretches of ABAP code are imported into the
production systems with each SAP transport. But who is there to
make sure that they do not include vulnerabilities or inefficient pro-
gramming routines that jeopardize the availability of your business
applications?
With theGuard! SmartChange you will never have to ask yourself
that question again. Its proven code scan technology checks the
individual SAP transports for irregularities. It then employs compre-
hensive approval processes to ensure that the code that is eventu-
ally imported into your production system is error free.In case it
does find inefficient programming routines or even vulnerabilities,
theGuard! SmartChange will provide detailed reports at the click of
a button that provide insight into the severity of the vulnerabilities.
Based on this information and supported by detailed error correc-
tion instructions, these programming errors can then be reliably
fixed by your staff or REALTECH’s ABAP developers in accordance
with the established priorities.
The most important features at a glance:
Control flow analysis across all programs and functions
Identification of vulnerabilities and inefficient programming
routines
Detailed reports and instructions on how to correct errors
Active error correction carried out by REALTECH‘s professional
ABAP developers
Right on Track!
“With theGuard!, we can now implement changes to our SAP applications faster and more reliably than ever before. This ground-breaking software solution enables us to meet the growing demands of SAP change manage-ment for years to come.”
Fredy BurHead of Technical Operation, SBB (Swiss Federal Railways)
USA
Dänemark / Nordic
Deutschland
Portugal Japan
Singapur
Neuseeland
Worldwide Support
Our international presence is built on REALTECH‘s foreign sub-
sidiaries and strong partners throughout the world. In addition,
we have more than 20 experienced implementation partners
across the German-speaking world.
Our theGuard! products have been awarded the “Powered
by SAP NetWeaver“ certification and the “Certified for SAP
NetWeaver“ status. REALTECH is a Microsoft integration part-
ner. theGuard! software products are based on Microsoft SQL
server and Microsoft .NET.
Since its founding, REALTECH has been closely cooperating
with SAP on the technology level. We are a founding member of
the SAP Linux Lab, a Global Technology Partner, and the world‘s
only Global Alliance Partner Support.
REALTECH PORTUGAL System Consulting,
Sociedade Unipessoal, LDA. Portugal
www.realtech.pt
REALTECH Ltd. New Zealand
www.realtech.co.nz
REALTECH, Inc. USA www.realtech.com
Contact
REALTECHSoftware Products GmbH
Germany
www.realtech.de
REALTECH AG Germany
www.realtech.de
REALTECH Consulting GmbH Germany
www.realtech.de
REALTECH JAPAN Co., Ltd. Japan
www.realtech.jp
REALTECH Software Products GmbH
Industriestraße 39c
69190 Walldorf – Germany
Tel +49.6227.837.0
Fax +49.6227.837.837
www.realtech.com
