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RTMSRTMS
RTMSRTMS
AtAt
Aurora Health CareAurora Health Care
Response Time Response Time Management System Management System (RTMS)(RTMS)The time tracking functionality The time tracking functionality
integrated into integrated into Cerner Millennium Cerner Millennium enables the collection of real-time enables the collection of real-time data from actual users of the data from actual users of the system, not just snapshots from system, not just snapshots from application robots. Hundreds of application robots. Hundreds of RTMS timers are imbedded within RTMS timers are imbedded within Cerner MillenniumCerner Millennium. These timers . These timers can be turned on or off depending can be turned on or off depending upon each client’s needs. upon each client’s needs.
RTMS Data CollectionRTMS Data Collection
Back End Servers
HNAM
HNAC
HNAD
HNAF
FS02
Imaging
Multum
Citrix ServerClient PC
C1 C2
BE
N1 N2
RTMS - What it’s notRTMS - What it’s not
Work Flow A
BT #1
Task 2 Task 3Task 1
User Work Flow
RTMS Timers
Business Transactions included in the Tasks
Tasks that make up the Work Flow
BT #2
BT #4BT #3
RTMS BRTMS ARTMS C
RTMS D
Questions ?Questions ?
RTMSRTMS
RTMSRTMS
AtAt
Aurora Health CareAurora Health Care
RTMS at Aurora
RTMS Function Timer - Citrix Server Baseline and Trending Reports
Disconnect Determination Methodology
RTMS - Data Analysis Tool Set
Cerner Slowness Determination Methodology
RTMS Function Timer - Baseline and Trending Reports
Individual Function by Application Report
Function Trend Reportby Application
Citrix Server Group ReportCitrix Server Group Report
With Function StatisticsIndividual Citrix Server Report
Build Data Access Tools Map Functions User PilotsDefine Stop
Watch TimersBaseline Workflows
ImplementTool Set
Gather andReview RTMS data
Determine ApplicableRTMS Timers
Build ReproducibleDiagnostic Procedure
Automate DiagnosticReports
Gather andReview RTMS data
Determine ApplicableRTMS Timers
Build ReproducibleDiagnostic Procedure
Automate DiagnosticReports
RTMS Web Site
Transactions by Application
PCO Application TrendWeek FUNCTION_NAME TRANS MEAN STD MEDIAN P75 P90 P95 P99 WEIGHT
1/1/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Document 43,645 2.7 44.5 1.8 2.9 4.5 5.9 10.7 116673
1/8/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Document 49,868 2.4 11.1 1.8 2.9 4.4 5.8 10.2 121154
1/15/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Document 54,496 2.4 16.5 1.8 2.8 4.4 5.8 10.3 130472
1/22/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Document 50,092 2.4 12.2 1.8 2.8 4.3 5.6 10 117783
1/29/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Document 50,743 2.3 4.1 1.7 2.8 4.3 5.7 10.5 117609
2/5/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Document 49,117 2.4 29.8 1.7 2.7 4.2 5.6 10.2 117567
2/12/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Document 48,658 2.3 2.7 1.7 2.8 4.3 5.7 10.1 110165
2/19/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Document 47,791 2.4 8.9 1.8 2.9 4.5 5.9 10.4 114556
2/26/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Document 52,182 2.3 6.6 1.8 2.8 4.4 5.7 10.5 121647
3/5/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Document 46,971 2.5 24.3 1.8 2.9 4.5 5.9 10.3 118982
3/12/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Document 47,270 2.4 10.5 1.8 2.8 4.4 5.8 10.5 113457
3/19/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Document 47,818 2.5 9.6 1.8 2.9 4.5 5.9 10.9 117345
3/26/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Document 48,731 2.3 6.2 1.7 2.7 4.3 5.6 10.1 109969
4/2/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Document 54,221 2.3 8.9 1.7 2.8 4.3 5.6 10.2 126441
4/9/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Document 49,645 2.2 5.8 1.7 2.7 4.2 5.4 10.1 110715
1/1/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Result 18,911 4.9 5.9 2.9 6.7 12 15.8 25.1 92993
1/8/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Result 22,697 5.4 25.4 3.1 7.2 12.5 16.2 26.3 123005
1/15/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Result 23,425 5.2 7.2 3.1 7.3 12.5 16.4 26.5 122168
1/22/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Result 21,425 5.2 6 3 7 12.3 16.6 26.7 110741
1/29/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Result 22,301 4.8 5.9 2.7 6.5 12 15.5 25.8 106964
2/5/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Result 22,995 4.9 9.1 2.8 6.5 11.9 15.8 26.4 111841
2/12/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Result 23,369 5.1 7.2 2.9 6.7 12.3 16.3 27 118272
2/19/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Result 22,125 5.2 6.7 3 6.9 12.5 16.7 27.5 114113
2/26/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Result 22,785 5 6.1 2.8 6.6 12.1 16.1 26.6 113035
3/5/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Result 22,925 5 5.8 2.9 6.8 12.3 16 26.4 114653
3/12/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Result 29,006 4.4 5.9 2.2 5.9 11.8 16 26.1 126894
3/19/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Result 23,463 5.2 6.3 3 7.1 12.9 17 28 122470
3/26/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Result 21,876 5 6.6 2.8 6.7 12.2 16.1 27 108843
4/2/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Result 21,194 4.9 5.8 3 6.5 11.7 15.3 24.6 103045
4/9/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Result 22,026 4.9 6.1 2.8 6.5 11.9 15.6 26.8 107231
RTMS at Aurora
RTMS Function Timer - Citrix Server Baseline and Trending Reports
Disconnect Determination Methodology
RTMS - Data Analysis Tool Set
Cerner Slowness Determination Methodology
RTMS Function Timer - Baseline and Trending Reports
Individual Function by Application Report
Function Trend Reportby Application
Citrix Server Group ReportCitrix Server Group Report
With Function StatisticsIndividual Citrix Server Report
Build Data Access Tools Map Functions User PilotsDefine Stop
Watch TimersBaseline Workflows
ImplementTool Set
Gather andReview RTMS data
Determine ApplicableRTMS Timers
Build ReproducibleDiagnostic Procedure
Automate DiagnosticReports
Gather andReview RTMS data
Determine ApplicableRTMS Timers
Build ReproducibleDiagnostic Procedure
Automate DiagnosticReports
GENERATION SERVERS TRANS MEAN STD MEDIAN P75 P90 P95 P99
BL20p G2 62 1,237,832 1.7 22.5 0.8 1.6 4.0 6.0 11.9
BL20p G3 11 227,692 1.7 19.3 0.7 1.6 4.0 6.0 12.0
BL25P 47 1,039,505 1.6 21.3 0.6 1.5 3.7 5.6 11.2
BL465c 87 1,788,112 1.6 21.5 0.7 1.5 3.8 5.7 11.3
Firstnet BL20p G2 2 29,919 1.8 8.9 0.8 1.8 4.2 6.2 11.7
Firstnet BL465c 2 20,527 1.6 5.1 0.6 1.6 4.3 6.3 12.3
Pharmnet BL20p G3 4 50,165 1.7 4.3 0.7 1.8 3.7 6.2 18.1
Pharmnet BL465c 1 12,066 1.9 4.6 0.9 2.1 4.2 6.8 20.5
SSO BL20p G2 10 69,098 1.2 4.0 0.5 1.4 2.7 4.4 11.6
SSO BL465c 20 140,003 1.1 3.1 0.4 1.2 2.3 3.8 10.6
4,614,919
Weekly Citrix Server Report
Week of:
Citrix Server Type
SERVERS
TRANS MEAN
STD MEDIAN
P75 P90
P95
P99
2/19/2007 BL20p G2 61 1,033,356 1.8 21.3 0.8 1.7 4.1 6.1 12.5
2/26/2007 BL20p G2 61 1,152,782 1.8 22.1 0.7 1.7 4.1 6 12.3
3/5/2007 BL20p G2 60 1,106,707 1.8 20.3 0.8 1.7 4.1 6.1 12.5
3/12/2007 BL20p G2 60 1,291,151 1.8 23.2 0.8 1.7 4.1 6.1 12.4
3/19/2007 BL20p G2 60 1,218,338 1.9 30.3 0.8 1.8 4.3 6.4 12.7
3/26/2007 BL20p G2 71 1,331,900 1.7 21.9 0.8 1.6 3.9 5.8 11.5
4/2/2007 BL20p G2 61 1,251,986 1.8 23 0.8 1.6 3.9 5.8 12
4/9/2007 BL20p G2 61 1,176,556 1.8 27.2 0.8 1.6 3.9 5.9 11.5
4/16/2007 BL20p G2 62 1,237,832 1.7 22.5 0.8 1.6 4 6 11.9
Citrix Server Trend Report
RTMS at Aurora
RTMS Function Timer - Citrix Server Baseline and Trending Reports
Disconnect Determination Methodology
RTMS - Data Analysis Tool Set
Cerner Slowness Determination Methodology
RTMS Function Timer - Baseline and Trending Reports
Individual Function by Application Report
Function Trend Reportby Application
Citrix Server Group ReportCitrix Server Group Report
With Function StatisticsIndividual Citrix Server Report
Build Data Access Tools Map Functions User PilotsDefine Stop
Watch TimersBaseline Workflows
ImplementTool Set
Gather andReview RTMS data
Determine ApplicableRTMS Timers
Build ReproducibleDiagnostic Procedure
Automate DiagnosticReports
Gather andReview RTMS data
Determine ApplicableRTMS Timers
Build ReproducibleDiagnostic Procedure
Automate DiagnosticReports
Questions ?Questions ?
Many tools, but where do I look?
IT StaffMobile Cerner User
Spectrum
VMS Tools
CRM Timers
Crash Collector
BMC Patrol
Concord
Insight Manager
Access Point Controller
RTMS translating the User experience
IT StaffMobile Cerner User
Spectrum
VMS ToolsCRM Timers
Crash Collector
BMC Patrol
Concord
Insight Manager
Access Point Controller
RTMS
RTMS future at AuroraRTMS future at Aurora
On demand Web based user On demand Web based user
performance reportingperformance reporting
Questions ?Questions ?