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RTU Licensing Activation Process

By : Yatin Dakhole

ydakhole@avaya.com

Version : 1.2

Team : EMEA Provision support team

Dated : June 2010

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Aim of the document: This document is meant to server as a reference guide for connectivity to CMS, Audix,

Definity and authorization of licenses for this products using the tools available at Avaya

to effectively make changes in the RTU’s/Authorizatons in RTU products.

Content of the document: Wherever possible, the information contained is general in

nature, elsewhere it is specific to the requirements of the EMEA Provisioning team.

Index

1> Introduction to RTU

a> What is RTU.

b> How RTU Helps organization

2> Case creation.

a> Mastreo

b> SAP

c> Database storage.

d> PARF form.

e> SLA.

2> Basic access methods

a> Access Methods

i. Direct access through modem

ii. Direct access through ASG Guard

iii. Direct access through Tracker

iv. Indirect access through PBX/Communication manager in absence of

direct connectivity.

v. Direct access through SSG for SAC implementation.

vi. Analog line setup

vii. Avaya internal license activation. ( Internal network).

viii. Web Conferencing.

ix. VPN access.

b> Tools

i. EMEA Tools Servers

ii. NAR ToolsA sever.

iii. APAC toolsA server.

iv. Putty application.

3> Product Descirption.

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a> CMS RTU licenses

b> Intuity Audix licenses

c> Definity licenses

1>Introduction to RTU

a> What is RTU?

RTU is a process where we can activate the features installed in products be

manually dialing into the particular server product. Here we do not install any license

file like RFA.

b> How RTU helps organization.

For each an every feature activation in servers customers pay charges. Every

feature have different charges. Using RTU process Avaya earns from it.

2> Case handling

For all the license activation we need to raise cases in Mastreo or sieble ( depends upon

the customer segment. ).

1> Make sure the cases is getting raised on end customer’s FL ( Functional

location ) number.

2> Case description ( In RTU process we follow a common template )

RTU / CMS License activation / Req Comp Date / SAP order number.

3> Case severity is always 2 and commit date would be always next 48

business hours. ( Even it is major or requesting for an urgency ).

4> Select the case type as “Prov” ( Provisioning ).

5> Language : English

6> FL contact: Always enter the FL contact person as mentioned in PARF

form.

7> Case notes tab :

a. 1st case notes : title – RTU , Description: Number of licenses

need to be activated, and what kind of licenses.

b. 2nd

case notes : Tile – Remote access details , Description-

Need to enter the dail in details of the servers. ( Please do not

enter any server passwords in case notes ).

8> Hours tab –

a. While creating the case always use the 0700 REC

b. Once you start dialing into the system select 0700 RMT.

9> Esc tab : This tab is used for any email exchange and also pasting the

logs of the server. This is tab is also used for pasting the logs of before

activation of licenses and after activations.

10> Parf form: This needs to pasted in esc tab as well as in attachments.

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11> Make sure the parf form consist of contact details, product name,

SAP order number and remote access details along with the dial in

details and required passwords.

12> Regular updates regarding the case needs to be updated in case

notes as well as in esc tabs.

13> Case closure : Once customer confirms to close the case please use

the closure code as I085 and completed by as FL contact name..

SAP order

For RTU process customer needs to provide the six digit Avaya SAP order number. ( e.g:

804888 ). This SAP order number will help us to know how many and what kind of

licenses in needs to be activated. Following steps will show you how to access the SAP

order and how to check the licenses.

1> Open the SAP I2P login with your user name and passwords � Use the search

code as VA03.

2> Enter the SAP order number in the search tab � Once SAP order is opened it will

show you who is the end customer as well as kind and number of licenses.

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Database Storage

Database storage is nothing but it’s a common place where we store the SAP numbers

and cases which are already used. This helps us to restrict the usage to repetitive usage of

same SAP number which are already been used for activation of licenses.

Our job is once we get a request for the license activation we first check the SAP

provided by customer whether its really been used or not. If not then we go ahead and

activate the licenses and update our database with that SAP order number. If the SAP

order number was previously used then we check the case number which was raised

against that particular SAP order number and recheck whether the licenses of that SAP

were really activated or not, because there are many chances that cases may get cancelled

due to insufficient information. If the licenses were activated then we would check with

the customer and for the possible reason of re usage of that SAP order number. Along

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with that we also need the approval email from the respective Avaya Client Service

manager.

RTU Database link: \\ii307868fps01\groups\EMEAProvCR\RTU Sheet

PARF Form

Parf forms are nothing but just a simple form which needs to be filled up by the customer

for any RTU license requests. This form asks to fill up the customer details, remote

access details, SAP order numbers and customer’s contact details.

Generally there are two types of form one is used for CMS, Audix and RAS IP

generation and other one is used for IP License key generation.

Parf forms: \\ii307868fps01\groups\EMEAProvCR\Parf Forms

SLA

SLA for any kind of RTU request is next 48 business hours from the date of case

creation. Severity of the case will be remain 2. Even the customer is asking for the urgent

support will raise a case on severity 2 only.

Basic Access Methods

The RTU systems are connected in many ways but for that we need to have access to for

dialing servers that is to ssemxp01, ssemxp02, st3tds02 toolsA servers.

i> Direct Access through modem

This means that the RTU system can be directly accessed by the modem, i.e

the modem is directly connected to the CMS, Audix or Definity system. Hence when we

dail to the modem the it directly brings up the login prompt of the RTU system where we

need to activate the licenses.

Eg : if customer have given a modem dail in number as “+44 3212142245”

Then on the dialer prompt type the command as

“sc2 +44 3212142245” then hit enter and it will show you 10 options out of which we

need to select the 9th

one which is generally called as dumb terminal from where we can

access any kind of systems.

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As per the last screenshot it shows that after dialing into the modem it directly brought

the login prompt for the RTU system where we need to activate the licenses.

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ii> Access through ASG Guard ASG stands for Access through Secured Gateway. This device is nothing but acts like

a simple network hub. From this device there are multiple Avaya products are

connected which can be accessed with the help of only one modem. We just need to

dial in to the ASG guard device from there you can select the product which you want

to access and it will directly give you the login prompt of that particular product.

sc2 dialinnumber

option 9

use challange response to login

login:lucguard

~asg lucguard 001-121 5010000000

5010000000 is the dafault

If you see 501.......... then please use it

You list ip addresses and names: laip

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Then you connect to the right CMS

cont nameofthecms

Example: cont GGH_CMS1 and you will get the login prompt of CMS.

If you connect to the serial port of the guard then you use ’con’.

iii> Access through Tracker Tracker is also nothing but a small hub which acts like ASG guard only but

have only limited 3-4 ports which means from tracker you are able to connect

only 3-4 products.

sc2 dialin number

Option 9

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As soon as you find INADS Login started. Connect2 process is PID XXXX. Exactly

below where the red arrow is indicated you need to enter the password for tracker i.e type

PASSWORD or PASSW0RD or password provided by customer ( Please note while

typing the password you will not be able see anything what you are typing).

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As soon as you enter the “PASSWORD” and hit enter you will get a prompt call 1>

There you need to type the port number to which the system is connected to which needs

to be accessed

Eg : If CMS system is connected to 3rd

port then here is the below example

1>;SP3 -� Enter once ( Note it system is on 2nd

port then it would be ;SP2)

O.K.

3>;ME � Hit enter twice and you will get the CMS login prompt

Login:

iv> Indirect access through PBX/Communication manager in absence of direct

connectivity.

Sometime you do not have a serial modem modem or a modem connected to the system

you need to access but you have a modem connected to the PBX ( CM ). Hence customer

may connect the system which you want to activate the licenses to the CM system and

would ask you to dial into the CM system and telnet to the system to authorize the

licenses.

sc2 Dial in number

Option 1

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Once you start dialing in at the end you will get a prompt shell stating

Enter your terminal type (i.e., xterm, vt100, etc.) [vt100]=>

Hit enter twice you will get the CM prompt and from there you can telnet or ssh to the

system which want to access.

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Note: There are two ways to connect to the system which you want to access from CM.

One is by telnet and another through ssh.

a> Telnet : from the CM prompt you can simply type the command “telnet ip address

of the system.

b> SSH : SSH is also like a telnet process but command is different i.e

“ssh cmssvc@ipaddress” ( If it is audix then it should be “ssh tsc@ipaddress”).

v> Direct access through SSG for SAC implementation.

If you have dail in details connection srarting with 172 then it can be a connection

through SSG.

Example: 172.20.8.133

You go to site and look for IP address:

http://gtsopsrep.global.avaya.com/gtsreporting/generalreports/allpending.aspx

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Then you can find SEID of the CMS. You look for this SEID in Maestro then You try

to connect as

connect2 alarmid init or connect2 ’SE ID’ init

If you cannot connect then you contact emeaprovteam@avaya.com

If you cannot connect you try to connect to any CM on this FL and try to ssh to the

system which you want to access.

vi> Analog line

Use putty or other program

ate1 // echo

atdt90048 226400500

ath // break

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Once you dail to the system you will directly get the prompt of CMS login.

vii> PPP Connections

You get a dial in number, user name and password for ppp connection

Windows-control panel- network connections- create new connection-connect to the

internet-set up my conenction manually- connect using dial-up modem- name: RAS

ppp- phonenumber-my use only- uncheck use this account.... and uncheck make

this the default..... - finish

If you connect to guard/defender/ intuity LX you unclick the prompt for name and

password

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And click the show terminal window

Make sure that Networking-Internet protocol-properties-advanced settings- use

default gateway on remote network is not checked

You check it when you connect to a ppp server.

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v

viii> VPN Connection

Sometime customers like banking customers do not allow connecting the system through

modem or dialup. Hence they ask to connect through their VPN network and access the

systems.

Windows-control panel- network connections- create new connection-connect to the

network at my workplace-Virtual Private Network connection-name- do not dial the

initial conenction-ip address blank- my use only- finish

VPN connection is not supported from Avaya as firewall blocks the connection.

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Sometimes works. Sometimes you don’t have other option to connect specially at

banks. So you look for your home internet and you connect from home.

VPN connection set up a ppp tunnel so you can connect with putty using IP address

of the CMS.

Note: This access methods are not Avaya recommended access way to connect to the

system. Hence try to avoid this type of connection till certain exceptions.

ix> Web confrecing

Just like as VPN connection Web conferencing is also not a recommended method to

connect to the system which needs to be authorized.

Hence try to avoid this type of connection till certain exceptions.

Avaya Web conference link: https://webconferencing.avaya.com/

Errors while connecting to the modems 1> No Answer – Ask the customer to reset the modem ( From

Avaya side we will not do any troubleshooting part for modem

connectivity ).

2> Busy – Wait for 15-20 minutes and dial in again, if you still

face the problem then ask the customer to reset the modem.

3> Junk Character – Same ask the customer to reset the modem or

just inform the customer about the junk characters.

4> Some time while you connect from CM you get an error that

some one else has already logged in to the system and session

gets disconnected. At that time you need to use the dial in

command line as “sc2 dial in number –s 9600 –F 10.3.3.3” this

will forcefully assign the above IP address and will help to

connect to the CM.

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Avaya Modem dialers

In order to connect to any customer modems Avaya have installed their dialer server in

multiple locations in entire world.

Hence you need to get access to the below dialer servers.

1> ssemxp01

2> ssemxp02

3> Toolsa server ‘st3tds02’ ( SAL enabled ).

Interface to use these servers

1> Putty

2> Hummingbird

3> Teranova

4> Command prompt

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CMS License Activation

What is CMS � CMS stands for Call management system. This application helps you to

monitor the calls, assign an agent to the particular split, and also does much functionality.

As per our process our job is to activate the features and addition of agents, supervisors,

ACDS and split skills.

Requirements: SAP, modem dial in numbers, login id and passwords.

How to login to CMS

Usually root is not allowed as first login. That is why we use cmssvc or cms.

Mostly land5hark is working.

Login: cmssvc

Passwords: land5hark, cmssvc, =empty=

Login cms

Passwords: cms, cms123, land5hark

If none of them is good you may try first login as root.

Customer should give you the root password.

But you may try: root, =empty=, root123, root01, atnt

If you login as cmssvc you should su – root

This will change user as root.

If you are a root that you can run command cmssvc

As soon as you get a host prompt of CMS ‘e.g atndge01s#’ from there you need give a

command called as cmssvc this will list you out 12 commands which have different

functionality.

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Out of these 12 commands we are allowed to you only first two commands.

Command 1 > auth_display : This will display the features which currently authorized.

Command 2> auth_set: This will help to make changes in the installed features.

In order to select that particular command you need to just enter the number where the

command is listing in front of Enter the choice (1-12) or q to quit:

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If we enter the option 1 then you will find the display of features installed in CMS

server.

Brief description of each authorization /RTU available in CMS. Version purchased: R16 Capability/Capacity Authorization ------------------- ------------- vectoring authorized forecasting authorized graphics authorized external call history authorized expert agent selection authorized external application not authorized global dictionary/ACD groups authorized Avaya CMS Supervisor authorized Avaya Report Designer authorized Maximum number of split/skill members 1 Maximum number of ACDs 1 Simultaneous Avaya CMS Supervisor logins 2 Number of authorized agents (RTU) 1 BDL10042B3#

· Version Purchased: This is the Version that is sold to the customer and Avaya

Authorizes the customer to use. This option is not configurable

· Disk Mirroring: Disk mirroring is a feature that provides data redundancy and

protection from disk failures by writing the same data on multiple disks.

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· Vectoring: This is a CM feature which provides multiple call treatment for

incoming calls.

· Global Dictionary / Multi-ACD Reporting - provides transparent views of agents

regardless of which switch they may log into.

· Avaya CMS Supervisor: This feature allows the supervisors in a Contact Centre

environment to monitor, administer and evaluate performance of the agents using

a windows Graphical user interface (GUI, pronounced gooey) client.

· Avaya Report Designer: This feature allows the design of reports from the

windows GUI.

· Split or skill members: They are defined as the number of CMS-measured agentsplit

and agent-skill combinations that are logged in at the same time. Each split

that an agent logs into is an agent-split combination. Each skill that is assigned to

an agent while the agent is logged in is an agent-skill combination.

· Maximum number of ACDs: This denotes the number of ACDs that are

authorized to be integrated with the CMS. In all, eight real ACDs can be

integrated with CMS.

· Simultaneous Avaya CMS Supervisor logins: This RTU denotes the maximum

number of simultaneous supervisor logins authorized for the CMS. The limit for

the CMS system is 400 simultaneous supervisor logins.

· Number of authorized agents (RTU): This is the total number of agents logged in

across all ACDs that is authorized by Avaya or purchased by the customer.

How to activate/make changes in the RTUs? CMS RTU and Application installations are done via the command line within a

customer’s CMS.

a. Login into the CMS using root login id

b. Enter cmssvc at the ‘#’ or root prompt.

c. Select the option for ‘auth_set’ which is usually 2.

d. Enter the CMS Authorization/RTU Password.

e. Make the relevant changes for the authorizations as per the requirement.

f. Check the authorization again using ‘auth_display’ option to verify the

changes made.

Note: Different authorizations may be displayed, depending on the current

version of Avaya CMS on your system and the packages installed.

Adding CMS RTU

1. Log in to the customer’s CMS as root or root2.

2. Enter:

# cmssvc

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3. Enter the number associated with the auth_set option.

The system displays the following message:

4. Enter the appropriate password.

Important: The CMS Authorization password is available only to authorized personnel. Do not share

it with

unauthorized ones.

Once you are able to login with that authorization password you will be able to make the

changes as per SAP order number provided by customer.

Newly installed CMS server’s features looks like below one Version purchased: R16 Capability/Capacity Authorization ------------------- ------------- vectoring authorized forecasting authorized graphics authorized external call history authorized expert agent selection authorized external application not authorized global dictionary/ACD groups authorized Avaya CMS Supervisor authorized Avaya Report Designer authorized Maximum number of split/skill members 1 Maximum number of ACDs 1 Simultaneous Avaya CMS Supervisor logins 2 Number of authorized agents (RTU) 1 BDL10042B3#

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Note: Any new installed CMS will show external application feature as not authorized and we need to authorize it by default even customer did not request for it.

Normal license activation for a new installed CMS

If support the you have SAP order number showing where the CMS is a completely a

new installed equipment none of the features activated just like as above screenshot. And

you get a request to activate 397 agent licenses.

Steps: a> Enter the authorization password.

b>Please do not make changes in first five features.

c> Once you get the option of external application just put Y in front of it.

d> Again for next three feaures do not make any changes.

e> Now it would ask you for enter the total number of Supervisors to be activate

and thier please enter 5 supervisors as a default number.

f> Now it would ask for entering the split skills numbers then it would be the

number agents requested as per the SAP mutiplied by 60 split skills

i.e ( Example : 397 agnts x 60 split = 23820 ).

Note: For every addition of 1 agent RTU, ‘split/skill members that can be

Administered’ RTU must be increased by 60.

g> Customer did requested for adding any ACD hence we would not change the

value of ACD. If customer would have placed an additional ACD then SAP

order would have shown an different material.

h> We will increase the value of agents to 397 as per the SAP.

397

After activating the licenses it the CMS features would look like as below.

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Version purchased: R16 Capability/Capacity Authorization ------------------- ------------- vectoring authorized forecasting authorized graphics authorized external call history authorized expert agent selection authorized external application authorized global dictionary/ACD groups authorized Avaya CMS Supervisor authorized Avaya Report Designer authorized Maximum number of split/skill members 23820 Maximum number of ACDs 1 Simultaneous Avaya CMS Supervisor logins 5 Number of authorized agents (RTU) 397 BDL10042B3#

Addition of licenses to already installed CMS

Before Activation

Version purchased: R15 Capability/Capacity Authorization ------------------- ------------- disk mirroring installed vectoring authorized forecasting authorized graphics authorized external call history authorized expert agent selection authorized external application authorized global dictionary/ACD groups authorized Avaya CMS Supervisor authorized Avaya Report Designer authorized Maximum number of split/skill members 1200 Maximum number of ACDs 1 Simultaneous Avaya CMS Supervisor logins 6 Number of authorized agents (RTU) 20 BDL093889F#

There are some requests where customer have just requested to add additional

agents and supervisors to the CMS

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As per this SAP customer have requested for 30 additional agents and 67

supervisors. Hence as per this we will only change the value of split skills ,

supervisors and agents only.

Ie .

Supervisor will have :: 6 already activated + 67 newly requested = 73 supvs.

Total agents : 20 already activated + 30 newly requested = 50 agnts.

Split skills : 20 + 30 = 50 x 60 = 3000

After activation

Version purchased: R15 Capability/Capacity Authorization ------------------- ------------- disk mirroring installed vectoring authorized forecasting authorized graphics authorized external call history authorized expert agent selection authorized external application authorized global dictionary/ACD groups authorized Avaya CMS Supervisor authorized Avaya Report Designer authorized Maximum number of split/skill members 3000 Maximum number of ACDs 1 Simultaneous Avaya CMS Supervisor logins 73 Number of authorized agents (RTU) 50 BDL093889F#

Addition of ACD If customer request for addition of ACD then we will change the value of maximum number of ACD

If current status shows 1 then we need to change the value to 2. CMS License upgrade

CMS license upgrade is done when you are upgrading the hardware from older

version to a newer version.

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Requirements: Old CMS dail in details, New CMS dail in details and login id and

passwords.

Upgrade rule : As per the upgrade rule the number of upgrade agents licenses are

showing in SAP order number should match with the number of agents were

activated in Old CMS.

Or Number of upgrade agents licenses showing in SAP order number should be less

than the number of agents licenses in old CMS.

1>For this first we need to dial in to the Old CMS and take the screenshot of the

installed feaures in it so that we can match SAP order number with it.

( Note : Cumpalsory agent must dial in to the old CMS system and take the

screenshot. Please do not use the screenshot provided by the customer. If customer

states that Old CMS has been crashed or no access to it then he need to get the

approval from thier respective Avaya Client Service manager. ).

2>Once the SAP order is matched with the installed features in old CMS then we

need to dial into New CMS and activate the same number of agent licenses as per

the SAP order number. Copy same number of supervisors and ACDs in old CMS to

the new CMS.

( Note: New CMS will be always a newly installed CMS but in this do add those

default 5 supervisors to it. Default 5 supvs license activation is only applicable for

normal CMS license license activation process.)

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CMS HA License activation

CMS HA systems are nothing but two similar severs acting like a backup for

eachother. Hence both of them always need to have equal number licenses.

SAP order should show two material codes ie addition of agents licenses and same

number of HA agent licenses, this will help to activate the liceneses in both primary

and secondry CMS as well.

Note:1> There some instance that customer would provide two SAP order numbers

out of which one would show the material code normal addition agent licenses for

primary CMS and other SAP would show addition of HA agnts licenses for

Secondry HA CMS.

Note:2> If customer gives a SAP order number having only addition of HA agent

licenses then it means that Primary CMS already have that particular number

licenses. Only you need to make the changes in secondry CMS so that it will equal

the number of licenses in Primary and secondry. For that you need to first access

the primary CMS then verify the SAP order number.

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E.g : If SAP shows to activate 100 HA agent licenses then primary CMS should

show the same number of licenses and you will activate those 100 licenses in HA

CMS along with the same number Supervisors and ACDS.

Or If Primary CMS is showing 250 Agents only and secondry is showing only 150

agents. Then customer needs to order for only 100 HA agents licenses so that values

of primary and secondry would become equal.

Note: 3> If customer have placed an order of activating only 10 Supervisors in both

Primary and secondry CMS then he can place a order of normal addition of Supvs,

so there is no need of separetly ordering HA supvs. Single request would word for

main and HA. This rule also implies for ACD’s.

Note: 4> If customer have newly installed Primary and secondry CMS and none of

the features are activated, and he placed an order of 150 New agent licenses and

150 HA agnt licenses. Then first we need to activate 150 agnt licenses in Main

CMS and also add 5 Default supvs as its a new CMS. Now copy the same number

of agts and supvs to the HA CMS as well.

Upgrade CMS HA licenses

If customer have Version 13 CMS want to upgrade it to a new hardware of R16 in

an HA confriguation. Then SAP will show upgrade agents licenses and upgrade HA

agent licenses. Now here 3 CMS’s are involved.

One is the older CMS of which we need to dial in manually and take the screenshot

and match with the SAP order’s upgrade material code. Then check whether the HA

agent licenses in SAP is as same as upgrade agent licenses.

Then you need to first activate the licenses in Primary CMS by copying the number

of agents showing in SAP and Supvs & ACD’s from old CMS. Now copy the same

number of licenses in HA CMS as well.

Note: In upgrade CMS HA we will not activate those 5 default Supvs.

CMS survivable:

Survivable CMS is like HA but it is not a copy of the main CMS. It is a part only.

If the connection to main CMS fails then this CMS takes over the recording of data.

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CMS license transfer:

The same as in upgrade but you delete the specified licenses from old CMS and then you

put it on the new CMS.

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Extra Notes

1> For every addition of 1 agent RTU,( R 13- R16) ‘split/skill members that can be Administered’ RTU must be increased by 60. 2> From R9 to R12 the agent, split skill multiplier is not 60 but 20. 3> If any new requests comes for R9, R10, R11, R12, R13 then please ask the customer to get the approval from the Avaya product manager Renee Armstrong. 4> CMS Authorization passwords are sent every month. Hence please keep those passwords very safe and do not share with any one. 5> The disk mirroring can be turned on when customer wants it. No SAP needed. Free on R14 and above.

6> If you turn on the mirroring even the customer doesn’t want it you may crash the CMS data!! 7> Some time you get an error called as IDS is down at that time please ask the customer to turn on the IDS.

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Audix License Activation Lincensing Intuity LX:

It is a messeging server licensed by RTU team.

- We license the Intuity Audix LX only with this method. Other Audixes are licensed

through RFA or different method. –

- The licensing method should be handled as a secret. It is forbidden to tell customer any default password or the licensing method.

- Always add the max port number and you can activate it wihout SAP order.

- if unable to login as root using all default pwds when you have R2.0 then open a case at

Tier 3 to reset root pwd.

Default Passwords

Login id: tsc

b00mer

r0ck135

ag8tcl0k

intuity1

install1

tscpw

tscpw1

guess1t

showb1z

brud0ga

brurd0ga

Login id: sroot

root

s3slx1st

brurd0ga

sroot01

sroot

rootpw

d3nv3r

passwd1

PassWord1

D3ckchair

- check sap order

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- connect to linux interface

Intuity LX R1.1 using tsc login

Intuity LX 2.0 using tsc and root logins

R1.1: set_ppp_options tscppp 192.168.7.1 192.168.7.2 passwd tsc :ag8tcl0k R2.0: su – root password <defaults> vi /etc/pppdialin.conf #o <INSERT> tscppp.ourip 192.168.7.1 tscppp.remoteip 192.168.7.2 #<ESC> #:wq! passwd tsc

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- set ppp connection with your analog modem and line using tscpp login and challenge response

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- login to web interface 192.168.7.1 (or given IP address) using tsc login

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R 1.1

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Click save

R 2.0

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Don’t forget to disconnect the ppp session!!

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Use ful commands

vs_status ���� Display’s the status of the VM ss ���� Gives the system status. We know that the system is completely up when “Networking: 20” is displayed chassis_type ���� Gives the type of the system stop_vs ���� Stops platform module (Voice platform) start_vs ���� Starts platform module (Voice platform) versdisp ���� lists version of Intuity restore card 0 ���� Restores the card in slot 0. remove card 0 ���� Removes the card out of service. diagnose card 0 ���� performs diagnostics on card in slot 0

vihexec ���� Display's the system hardware details. shutdown –y –i6 –g0 ���� Will reboot the system. softboot ���� Reboots the system. This is an easier command.

Created by ydakhole

Setting PPP IP For Intuity Audix audix% set_ppp_options tscppp 10.27.30.40 10.27.30.41 audix% cat /etc/pppdialin.conf sappp.ourip 10.0.0.1 sappp.remoteip 10.0.0.2 craftppp.ourip 10.0.0.3 craftppp.remoteip 10.0.0.4 tscppp.ourip 10.27.30.40 tscppp.remoteip 10.27.30.41

How to reset tsc and tscppp passwords for Intuity LX

lablx% passwd tsc Changing password for user tsc. New password: Retype new password: passwd: all authentication tokens updated successfully. lablx% passwd tscppp Changing password for user tscppp. New password: Retype new password: passwd: all authentication tokens updated successfully. lablx% Extra Notes

1> Each Voice card has 4 ports.

2> To Intuity LX 1.1 you can add maximum 3 Voice cards = 12 voice ports.

3> To Intuity LX 2.0 you can add maximum 6 Voice cards = 24 Voice ports.

4> Voice cards are also know as Intel Dailogic Card (D/41JCT-LS).

Created by ydakhole

Definity License Activation

Definity is a older version of Avaya Communication manager. Here we need to

activate the licenses by manually dialing to the system and add the counter feauture

which is requested.

Definity is also called as Prologix

RTU Process : We only activate the Definity systems which are below versions of

R11. In order to connect to Definity we need to use Teranova application.

How to access Definity and make changes

1> Use the same dialing command to dial in to the system i.e

sc2 dial in number

and then out of nine options you can select either 4th option or 9th option.

2> Use the login id as init and then you will get a challenge and product id.

Eg : login : init

Challenge : 143-5431 Product id: 1504486002

Then enter the response as below

Created by ydakhole

Response : ~asg init 1435431 1504486002

And you will be able to login.

Note: Some time you will be not able to login with the product id you have or some

time you will not get the product id besides challenge at that time use the default

product id as 9000000000

4> Use terminal type always as 4410

5> Now inorder to display the current activated features use the below command

Disp sys cus or display system-parameters customer-options

Created by ydakhole

6> This will show you the main page of Definity. In order to go the next pages

press F7 and you will other activated features in it.

7> Now in order to make changes in the system you need to use the below

command

Cha sys cus or change system-parameters customer-options

8> Make the changes as per the requirement in SAP, in the respective page.

9> After making changes go till the last page and hit enter it will give you command shell

and enter the command as save trans this will help to save the translation you have done

in the system.

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10> To save the translation it would take few minutes. After that you will get an message

stating Command completion status: success

11> Now in order to see the changes in the system you need to first log off from the

system and login back to it.

Created by ydakhole

Definity license activation rule

There are few options for which we get request to activate licenses in Definity.

1> If SAP is showing 20.000 ADD SSP R9-R10 SFTW LIC 1 PT

This is feature can be found on page 1 of Def system. Where by using the command “cha sys cus” you can change the number soft licenses.

2> If SAP is showing 20.000 CC ADD ELITE PER AGT 1-100

This feature needs to be activated on 6th page of Definity system.

Created by ydakhole

This is feature is for Elite Agent. You will find this option in Page 6 of definity system.

3> If SAP is showing 20.00 ADD XMobile Per LIC

This option can be activated on first page itself.