Rugged Information Technology Equipment Corp....Rugged Information Technology Equipment Corp. Quality Management System 2 Company Profile Since 1996, RITEC has demonstrated industry

REV. J 3/23/2018

RQS 101

Rugged Information Technology Equipment Corp.

Rugged Information Technology Equipment Corp. Quality Management System

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Company Profile

Since 1996, RITEC has demonstrated industry leadership, as a premier supplier of ruggedized printers for use in harsh environments. Through thoughtful strategic acquisitions and the completion of key internal development projects, our product offerings have evolved to include a complete line of leading edge computer and other peripheral products addressing special needs of the military and aerospace markets. Further, RITEC's robust industrial technology capabilities and well qualified manufacturing organization are certified to AS9100D:2016 and ISO9001:2015, thereby assuring quality and reliability required by our demanding customers.

• More than 10,000 RITEC rugged products have been supplied to major U.S. defense contractors, the U.S. military, and to DOD agencies of allied foreign countries.

• Deep expertise is demonstrated in RITEC product designs for the integration of COTS technology with value-added environmental and EMI/EMC performance.

• Rapidly growing acceptance of RITEC 's advanced thermal printing technology for Aerospace Flight-

Deck applications is based upon unsurpassed performance and product reliability.

• Complete lines of mil-spec and RTCA/DO-160 computer and computer peripheral products have been fully qualified for air, land and sea environments, including TEMPEST and nuclear S/V.

• Risk of COTS product obsolescence is mitigated by maintained seamless technology progression

and long-term support commitments. RITEC mil-spec and RTCA/DO-160 products are virtually obsolescence-proof.

• 2011 acquisition of rugged HD flat panel displays further enhance our product offerings.

• Comprehensive program management capability with decades of experience in military and

aerospace programs. Extensive support capabilities for engineering analysis, testing, depot repair, training, and logistics.

• Comprehensive multi-year agreements often include provisions for seamless new technology

refresh of deployed product, obsolescence avoidance and requirements to provide depot and spare parts over several decades.

• RITEC aerospace products are supported by logistics planning for the long term, including

provisions for inventory management, enabling rapid returns to service from our elite certified depot.

RITEC is the solution for rugged computing environments.


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Introduction

RITEC developed and implemented a Quality Management System to document the company’s best

business practices to better satisfy the requirements and expectations of our customers and improve

the overall management of the company.

The Quality Management System of RITEC meets the requirements of the international standard SAE

AS9100D. RITEC is currently in compliance with ISO 9001:2015 & SAE AS9100 revision "D” listed in

our scope.

This manual describes the Quality Management System, delineates authorities, inter relationships and

responsibilities of the personnel responsible for performing within the system. The manual also

provides procedures and references for all activities comprising the Quality Management System to

ensure compliance to the necessary requirements of the standard.

This manual is used internally to guide the company’s employees through the various requirements of

the AS9100 standard that must be met and maintained to ensure customer satisfaction, continuous

improvement and provide the necessary instructions that create an empowered work force. RITEC

provides employees with an open-door policy and communication of the QMS and its practices to

ensure customer satisfaction.

This manual is used externally to introduce our Quality Management System to our customers and

other external organizations or individuals. The manual is used to familiarize them with the controls

that have been implemented and to assure them that the integrity of the Quality Management System

is maintained and focused on customer satisfaction and continuous improvement.

Approvals Signature Date

President:

On File

March 23, 2018

Carl Stella

Quality Assurance Manager:

On File

March 23, 2018

Mike Hubbard


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Quality System Manual Revisions

Revision

Issue Date

Nature of Changes

Approved By

A 14 AUG 2005 THIS MANUAL PRECEDES ALL PREVIOUS RITEC QUALITY SYSTEM MANUALS (ISO-9100 QSOP). THIS MANUAL HAS BEEN EXTENSIVELY REWRITTEN; THEREFORE, REVISION BARS HAVE BEEN OMITTED FOR REVISION “A”. THIS MANUAL WAS RE-TYPED FROM THE OLD ISO-9100 QSOP FORMAT AND HAS ADDED THE AS9100:2004 REQUIREMENTS AND PLACED INTO A NEW FORMAT.

G. NIKOLA

B 27 MAR 2006 FIX GRAMMAR AND SPELLING ISSUES FROM INITIAL RELEASE G. NIKOLA

C 05 FEB 2010 INCORPORATED REQUIREMENTS FOR ISO 9001:2015. ADDED A TABLE OF CONTENTS. ADD REFERENCES TO RITEC QUALITY STANDARDS. ADDED REVISION HISTORY LOG TO THE BACK OF THE MANUAL.

G. NIKOLA

D 01 JUN 2010 UPDATED RITEC'S ADDRESS. REWROTE THE INTRODUCTION TO INCLUDE ACQUISITION OF DATAMETRICS AND THE INCORPORATION OF LEAN PRACTICES AS PART OF THE QUALITY SYSTEM.

G. NIKOLA

E 30 JUN 2010 INCORPORATED REQUIREMENTS FOR AS9100C, REWROTE THE INTRODUCTION TO INCLUDE ACQUISITION OF GENFLEX CORPORATION, THE ADDITION OF A STATE-OF-THE-ART MACHINING CENTERS FOR PROTOTYPES AND MACHINING RITEC COMPONENTS

G. NIKOLA

F 27 FEB 2012 INCORPORATED PROCESS MAPS INTO THE MANUAL G. NIKOLA

G 14 FEB 2016 CORRECTED TYPOGRAPHICAL ERRORS G. NIKOLA

H 4 OCT 2017 COMPLETE REWRITE PER AS9100:2016 REV. D AND ISO9001:2015 M.HUBBARD

J 23 MAR 2018 CORRECTED TYPOGRAPHICAL, SPELLING AND GRAMMATCAL ERRORS M.HUBBARD


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Table of Contents

Title Page Company Profile 2

Introduction and Approval 3

Aerospace Quality System Manual Revision History 4

Table of Contents 5

RITEC Organization Chart 6

Quality Management Principles 7

Process Approach 7

Plan-Do-Check Act Cycle 8

Risk-Based Thinking 9

Scope / Objectives 9

Normative Reference 9

Terms and Definitions 9

Context of the Organization 10

Needs and Expectations of Interested Parties 11

Strengths, Weaknesses, Opportunities, and Threats (SWOT) 11

Context Chart 12

Overall QMS Process Interaction 13

Contract Review & Order Entry Process 14

Design & Development Process 15

Purchasing / Receiving Process 16

Manufacturing, Verification & Shipping 17

Continual Improvement 18

Resources, Competence & Awareness 19

Creating, Updating & Control of Documented Information 20

Nonconformity and Corrective Action Process 21

Internal Audits & Management Review Process 22

The Organization Chart shown in Figure 1 defines the responsibility and authority of personnel within the organization. RITEC provides adequate resources, including trained personnel, for management, performance and verification of all quality system activities. Figure 1 details the organizational structure of RITEC.


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Figure 1 – RITEC Organization Chart.


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Quality Management Principles

The International Standard has been broken down into 7 major principles that apply throughout the standard.

1. Customer Focus 2. Leadership 3. Engagement of People 4. Process Approach 5. Improvement 6. Evidence-based decision making 7. Relationship Management

These principles are better defined below: 1. Customer Focus: Sustained success is achieved when an organization attracts and retains

the confidence of customer and other interested parties. 2. Leadership: Creation of unity of purpose and direction and engagement of people enable

an organization to align its strategies, policies, processes, and resources to achieve its objectives.

3. Engagement of People: Competent, empowered and engaged people at all levels throughout the organization are essential to enhance the organization's capability to create and deliver value.

4. Process Approach: Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system.

5. Improvement: Successful organizations have an ongoing focus on improvement and adaptability.

6. Evidence-based decision-making: Decisions based on the analysis and evaluation of data and information are more likely to produce desired results.

7. Relationship management: For sustained success, an organization manages its relationships with interested parties, such as suppliers and customers.

Process Approach The international standard promotes the adoption of a process approach when developing,

implementing, and improving the effectiveness of the Quality Management System. RITEC has implemented this approach throughout its organization and in the development of its process maps. Figure 2 provides an example of how the process maps are set up at RITEC. This gives an overview of our system while providing the key metrics that are driven.


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Figure 2 – RITEC Process Map Sample

Plan-Do-Check-Act PDCA Cycle The international standard as represented in the PDCA cycle. The International standard is

set up in this manner to show the interactions of each portion of the standard and how they work together to improve the system continuously.

Figure 3 – International standard represented as a PDCA cycle


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Risk

Risk-based thinking is an essential part of the international standard. To comply with these requirements, an organization needs to plan and implement actions to address risk and opportunities throughout the QMS. As such, risk is included in all processes of the Quality Management System. The details and assignments of risk are provided in the process maps, flow charts, work instructions and additional documents in the RITEC Quality Management System.

1. SCOPE/OBJECTIVE

1.1. This document, (Quality System Manual) provides specific information regarding the procedures employed by the organization to meet the requirements of ISO 9001 & AS9100. The organization follows the requirements of this standard with no exceptions taken to the Standard. The objectives of the quality system for the organization are as stated in the quality policy statement.

2. NORMATIVE REFERENCE 2.1. The following normative document contains provisions which, through reference in this text,

constitute provisions of ISO 9001 & AS9100 (hereafter the term “Standards” may be used). For dated references, subsequent amendments to, or revisions of, any of these publications do not apply. However, parties to agreements based on ISO 9001 & AS9100 are encouraged to investigate the possibility of applying the most recent edition of the normative document below. For undated references, the latest edition of the normative document referred to applies.

3. TERMS & DEFINITIONS 3.1. Organization – Used in this quality manual refers to RITEC. 3.2. Supplier - Refers to any external source used to procure products or services by the

organization. 3.3. Product – Could also be used to describe a “service” that is provided to the customer by the

organization. 3.4. Counterfeit Part – An unauthorized copy, imitation, substitute, or modified part, which is

knowingly misrepresented as a specified genuine part of an original or authorized manufacturer.

3.5. Critical Items – Those items having significant effect on the provision and use of the products and services that require specific actions to ensure they are adequately managed

3.6. Key Characteristics – An attribute or feature whose variation has a significant effect on product fit, form, function, performance, service life, or producibility, that requires specific actions for the purpose of controlling variation.

3.7. Product Safety – The state in which a product can perform to its designed or intended purpose without causing unacceptable risk of harm to persons or damage to property

3.8. Special Requirements – Those requirements identified by the customer, or determined by the organization, which have high risks of not being met, thus requiring the inclusion in the operations risk management process.


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CONTEXT OF THE ORGANIZATION

Business Planning and Strategic Direction.

Purpose

To be as great in our customer’s eye as we feel when providing our products and services to our customers.

Mission

We strive to connect our customers with all of their aerospace, military and commercial hardware needs.

Vision

To provide the highest quality products and services in the industry.

Values

We pledge our commitment to maintaining a safe and environmentally friendly working

environment as a responsible member of our community within which our business prospers and

our employees reside.

Quality Policy

It is the policy of RITEC to meet or exceed our customers’ requirements in a consistent manner

by maintaining a quality management system which provides the customer with quality, innovative

ruggedized products and or time services.

This policy is supported by a highly trained and skilled workforce empowered to contribute

actively to our continual improvement program and by a quality system in conformance with

the AS 9100:2016 and ISO 9001:2015 Standards.

Further, we pledge our commitment to maintain a safe and environmentally friendly working

environment as a responsible member of our community within which our business prospers, and

our employees reside.


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Needs and Expectations of Interested Parties.

Interested Parties that are relevant to the Quality Management System:

• Customers - Product and service specifications for operations, documentation; etc.

• Owner - Financial investment; decisions and support.

• Management - Leadership; direction; resources; involvement; motivation; etc.

• Employees - Provide products and services; follow QMS policies and procedures; etc.

Requirements of Relevant Interested Parties

• Customers - Receive quality products and services that meet their specifications. Consistency

of quality.

• Owner - Profitability/return on investment/growth in market value of organization.

• Management - Increased growth, sales & profitability/efficiency & effectiveness of operations.

• Employees - Good work environment/job security/health/safety/ training/ promotion,

recognition and reward.

Strengths, Weaknesses, Opportunities, and Threats (SWOT)

Strengths • Professional staff with many years of experience in their respective fields.

• Organization has an excellent reputation in the industry.

Weaknesses • Reliance on suppliers to deliver product on time and within specifications.

Opportunities • Opportunities to expand markets.

Threats

• Competitors are numerous with good reputations in the industry.

• Overpromising and under delivering can result in loss of customer confidence.


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Context Chart Provided Below

Figure 4 – Context Chart

Scope of the Quality Management System:

The Scope: Single site: Design and manufacturer of ruggedized computers, printers, displays

and assorted peripheral equipment.

SANITATION


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4.5 Process Map 4.5.1 Overall


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Contract Review & Order Entry

The purpose of this process is to ensure Customer Requests for Proposal are responded to in a timely and accurate manner.

This process covers the review of customer requirements and the generation of quotations.

What?

• Adobe Acrobat.

• Microsoft Office.

• Telephone.

• FAX.

Who?

• V.P. Marketing.

• Program Manager.

• Contract Administrator.

INPUTS:

• Request for Proposal.

• Statement of Work.

• Equipment Specification.

• Contract / Purchase Order.

• Regulatory Requirements.

OUTPUTS:

• Job Orders.

• Deliverable Products.

• Returned Material Processing.

How?

• RQS 701 Contract Review.

• RQS 703 Planning of Product Realization.

• RQS 601 Risk Management.

• RQS 704 Job Order Processing.

• RQS 705 Customer Satisfaction.

Customer Documents

• Specification Requirements.

• Test & Data Requirements.

• Contract/PO Clauses.

• Quality Clauses.

• Shipping & Packaging Instructions.

Process Measures:

• Job Order Creation.

• On Time Delivery Performance.

• Customer Satisfaction. • Request for Proposal.

This process complies with the following AS9100:2016 Clauses:

5.1.2, 6.0, 8.1, 8.2.2, 8.2.3, 8.2.4, 10.3.

The following AS9100:2016 Clauses relate to this process:

5.2, 7.2, 7.3, 7.5.2, 7.5.3.

Contract Review &

Order Entry


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Design & Development

The purpose of this process is to ensure that the design meets the customer requirements and expectations in accordance with the mutually agreed upon schedule. This process covers the review of customer requirements and the generation of the Drawing Package.

What?

• Altium.

• Altera Quartus Prime.

• Solid Works.

• Computer-Aided Design Tools.

• Microsoft Office. • Reference Materials.

Who?

• Design Engineers.

• Test Engineers.

• Draftsmen.

• Machinists.

• Assembly Technicians.

• Lab Technicians.

• Inspectors.

INPUTS:

• Request for Proposal.

• Customer Statement of Work.

• Equipment Specification.

• Contract / Purchase Order.

• Regulatory Requirements.

OUTPUTS:

• Product Design Configuration Package.

• Deliverable Product Design Data.

• Drawing Package. o Prints; Bill of Materials; As Built Log. o Travelers.

How?

• RQS 601 Risk Management Process.

• RQS 602 Engineering Note Book.

• RQS 606 Request for Engineering Change.

• RQS 611 Design and Review.

• RQS 613 Obsolescence Management.

• RQS 614 Configuration Management.

Process Measures:

• Engineering Driven Scrap Cost.


5.1.2, 6.0, 8.1, 8.2.2, 8.2.3, 8.2.4, 10.3.


5.2, 7.2, 7.3, 7.5.2, 7.5.3.

Design &

Development


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Purchasing & Receiving

The purpose of this process is to ensure that purchased products and services satisfy the needs of the company and the needs of our customers.

This process includes the generation of Purchase Orders, evaluation of suppliers, and receiving inspection.

What?

• Adobe Acrobat.


• Telephone.

• FAX.

Who?

• Director of Manufacturing.

• Purchasing Buyers

• Quality Assurance Inspectors.

• Quality Systems Manager.

INPUTS:

• Job Orders.

• Engineering Drawings.

• Bill of Materials (BOM).

• Approved Supplier List.

OUTPUTS:

• Purchased Production Material / Parts.

• Incoming Inspection Material & Data.

• Supplier Furnished Data & Certs.

How?

• RQS 401 Purchasing Process.

• RQS 402 Approved Supplier List.

• RQS 450 Supplier Quality Manual.

• RQS 410 Counterfeit Material Risk Mitigation.

• RQS 601 Risk Management.

• RQS 802 Verification of Purchased Product.

Process Measures:

• Supplier on Time Delivery Performance. • Supplier Product Quality.


8.4, 8.4.2, 8.4.3, 8.5.2, 8.5.3, 8.5.4, 8.6.


5.2, 7.2, 7.3. 7.5.2, 7.5.3.

Purchasing &

Receiving


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Manufacturing, Servicing, Verification & Shipping

The purpose of this process is to control the warehouse and order fulfillment processes, to ensure product conformance and adequate records are maintained.

What?

• Gibbs Cam.

• Manufacturing Tools & Equipment.

• Inspection & Testing Equipment.

• Purchased Raw Materials & Components.

Who?

• Machine Shop.

• Assemblers.

• Test Technicians.

• Quality Assurance Inspectors.

• Quality Systems Manager.

• Program Manager.

INPUTS:

• Job Orders / Planning / Travelers.

• Configuration Control Documents.

• Manufacturing, Servicing & Inspection. Instructions.

• Customer Requirements.

OUTPUTS:

• Deliverable Finished Products.

• Repaired System.

• Completed Manufacturing, Servicing & Inspection Traveler & Test Data.

How?

• RQS 205 FOD Prevention.

• RQS 301 Production Process Monitoring.

• RQS 302 Production and Service Provision.

• RQS 304 Identification and Traceability.

• RQS 305 Customer Furnished Material.

• RQS 307 Stamps Identification & Status.

• RQS 310 ESD Control Program.

• RQS 403 Preservation of Product.

• RQS 803 Control of Nonconforming Product.

• RQS 808 Control of Monitoring and Measuring Devices.

• RQS 813 Corrective Action.

Process Measures:

• On Time Delivery {New & RMA}.

• First Pass Yield {Assembly & Test}.

• Machine Shop Yield Efficiency.

• Machine Shop Driven Scrap Cost.

• Cost of Warranty Repairs.

This process complies with the following AS9100:2016 Clauses.

7.1, 7.1.3, 7.1.4, 7.2, 7.3, 7.1.5, 8.5.1, 8.5.2, 8.5.3, 8.5.4, 9.1.1, 10.2, 10.3


7.5.2, 7.5.3, 5.2, 7.2 & 7.3.

Manufacturing, Servicing,

Verification & Shopping


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Continual Improvement

Continual Improvement

The purpose of this process is to ensure potential problems are identified and documented, in order that action is taken to prevent the problem.

Sources of information for Continual Improvement include product nonconformance, customer complaints, returned products, and feedback from Customer and quality system nonconformance. Continual Improvement shall be applied to other similar processes to eliminate the causes of potential nonconformity.

What?

• Adobe Acrobat.


Who?

• Management Team.

• All RITEC Employees.

INPUTS:

• Nonconforming Material Data.

• Customer Satisfaction Feedback.

• Supplier Quality Performance.

• Effectiveness of Training.

• Management Review Action Items.

OUTPUTS: • Continual Improvement Plans.

• Continual Improvement Effectiveness Verification.

• Problem Solving.

• Error Proofing.

How? Controlling Documents

• RQS 809 Preventive Action.

• RQS 816 Continual Improvement.

• RQS 818 Analysis of Data.

Records

• Continual Improvement.

Process Measures:

Timely Monitoring and Reporting.

This process complies with the following AS9100:2016 Clause:

10.3


5.2, 7.5.2, 7.5.3, 7.2 & 7.3.


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Resources, Competence & Awareness

The purpose of this process is to provide training to ensure the necessary levels of competence are achieved by all employees necessary to perform their work. This process includes the identification of training needs, the evaluation of training effectiveness and the maintenance of training records.

This process includes the promotion of quality and technological awareness throughout the organization.

What?

• Adobe Acrobat.


Who?

• HR Manager.

• Department Heads.

INPUTS:

• Competence Requirements.

• Training Request Forms.

• New Employees.

• New Processes.

• New Equipment.

• Software Upgrades.

OUTPUTS: • Competent Employees.

• Training Effectiveness Evaluations.

• Training Records.

• Training Plans.

• Training Workshop Materials.

• Job Descriptions.


• RQS 125 Training, Competence & Awareness.

• RQS 130 Critical Skill Management Plan.

• New Employee Orientation.

Records

• Annual Performance / Competency Reviews.

Process Measures:

On-time Employees Performance and Competency reviews completion.


7.1.2, 7.2, 7.3.


5.2, 7.5.2, 7.5.3,

Resources, Competence &

Awareness


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Creating, Updating & Control of

Documented Information

Creating, Updating & Control of Documented Information

The purpose of this process is to ensure all quality system documents, including external documents, are authorized for use, is under change control and made available to those who need them. This process also ensures that the quality system records are identified, retrievable, and retained in accordance

with the company policy and with any regulatory or customer retention times.

What?

• Adobe Acrobat.

• Microsoft Office. • System Hard Drive Backup.

Who? Quality Assurance Manager.

INPUTS:

• Requests for new Documents.

• Document Change Requests.

• Document Changes.

• Receipt of External Documents.

OUTPUTS:

• Quality Management System and its Processes.

• Control Documented Information.

• Documented Information Storage / Data base. • Configuration Management Data base.


• RQS 801 Document and Data Control.

• RQS 804 Control of Records.

• RQS 614 Configuration Management.

Records

• Quality System Records.

• Retained Obsolete Documents.

• Electronic Backups.

Process Measures:

N/A


4.3, 4.4, 7.5, 7.5.2 & 7.5.3.


5.2, 7.1


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Nonconformity & Corrective

Action Process

Nonconformity and Corrective Action Process

The purpose of this process is to ensure that when nonconforming products are detected and segregated, the reason for rejection is documented and evaluated, and timely disposition action is initiated by authorized personnel.

The purpose of this process is to ensure significant problems are identified and documented, in order that action is taken to eliminate the cause.

Sources of information for corrective action include product nonconformance, customer complaints, returned product, and feedback from customer and quality system nonconformance. Corrective actions shall be applied to other similar products or processes to eliminate the causes of nonconformity.

Corrective actions shall be monitored to ensure they are effective.

What?

• Adobe Acrobat.


Who?

Quality Assurance.

INPUTS:

• Nonconformance Reviews.

• Corrective Action Requests.

• Management Review Minutes.

• Customer Feedback.

• Returned Product Analysis.

• Customer Complaints Log.

OUTPUTS:

• Corrective Action Plans.

• Corrective Action Effectiveness.

• Verification.

• Problem Solving.

• Error Proofing.

How?

Controlling Documents

• RQS 803 Control of Non-Conforming Product.

• RQS 813 Corrective Action.

Records

• Discrepancy/Anomaly Report (DAR).

• Improvement Action Form.

• Concession/Waiver Form.

Process Measures:

• DARs / CARs / DARs are Completed and Closed out as planned.


8.7, 10.2


5.2, 7.2 & 7.3. 7.5.2, 7.5.3.


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Internal Audits & Management Review Process

Internal Audits & Management Review Process

The purpose of this process is to ensure the effectiveness of the Quality Management System (QMS) by continual reviews of the process measures defined in this manual. This process requires the monitoring and reporting of the process measures by the responsible managers. Top management is responsible for setting the process objectives

to be met, to ensure satisfactory performance of the organization and to drive continual improvement.

This process includes the management review as required by 9.3 of AS 9100:2016, the communication of the effectiveness of the QMS as required by 7.4, internal audits as required by 9.2 and the analysis of data as required by 9.1.3.

What?

• Adobe Acrobat.


Who?

• President & Management Team.

• Quality Management Representative.

INPUTS:

• Management Commitment.

• Process Measures.

• Results of Audits.

• Customer Feedback/Satisfaction.

• Process Performance.

• Product Conformity.

• Status of Corrective Actions.

• Status of Preventive Actions.

• Follow-up actions from previous. Management Review Meetings.

• Changes that could affect the QMS.

• Recommendations for improvement.

OUTPUTS:

• Management Review Meetings & Records.

• Improvement of the effectiveness of the QMS and its processes.

• Improvement of products related to customer requirements.

• Human & Plant Resources needs.

• Communication regarding the effectiveness of the QMS.

• Corrective action plans.

• Continual Improvement Plans.

• Preventive Action Plans.

How?

Documents

• Quality Policy and Objectives.

• RQS 112 Management Resources Process.

• RQS 705 Customer Satisfaction.

• RQS 805 Internal Audits.

• RQS 818 Analysis of Data.

• RQS 816 Continual Improvement.

• Management Review Agenda.

Process Measures:

• Effectiveness of the Quality Management System.

• Customer Satisfaction.

The President appointed the Quality Assurance Manager to be responsible for ensuring the QMS is established, implemented and maintained. The Quality Assurance Manager is also responsible for reporting on the performance of the QMS to top management and for the promotion of awareness of customer requirements throughout

the organization. This process complies with the following AS9100:2016 Clauses:

5.1.2, 9.1.2, 9.1.3, 9.2, 9.3, 10.3. The following AS9100:2016 Clauses relate to this process: 5.2, 7.2, 7.3. 7.5.2, 7.5.3.


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